Customer Reviews for U-Haul of Long Beach

4 943 évaluations

1600 E Pacific Coast Hwy   Long Beach, CA 90806
(& Walnut)

(562) 591-7651

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(562) 591-7651

1600 E Pacific Coast Hwy
Long Beach, CA 90806
(& Walnut)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JEHAD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
3

Parking is bad in that area.

CAVEL B. 
Évaluation :
1

I didn't go to long beach to rent a truck. I went to lomita this was last week on Friday. I took the day off lost a day of pay. For nothing..I had reservations and every thing all lined up. But the guy at u haul store didn't know what to do on the computer so I couldn't rent it and he set my move back a week to today. I couldn't believe it I was very upset. The guys I hired to help lost out on earning money it was so wrong in every way. So here I am putting my faith in uhaul again hoping the Mobil u haul I will have better luck. its the worst move for me ever. But I still have my humor and laugh at and with myself. It will be over soon.

kellie F. 
Évaluation :
5

Slow to check out the truck, only one working the check in desk. Check in was great!

GARY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

OSCAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTNEY A. 
Évaluation :
5

I dolly was on the inventory list when I picked up the truck, but wasn't in the truck. need to be careful about that. The man at Allen Outdoor was great and didn't make a dear out of it.

CHRISTOPHER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANARD D. 
Évaluation :
3

Not sure why there's a second mystery charge on my account after I closed out with an employee upon return. I called this morning and they said they would call me back in 30 mins and never heard from anyone

GABRIELE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA A. 
Évaluation :
4

This has nothing to do with UHaul Longbeach, but the UHaul contactless app system could use some work. Self-checkin broke on my iPhone. The staff were very helpful in making the reservation work anyways.

ANDREW M. 
Évaluation :
4

Will U-Haul ever consider getting those carpeted furniture dollies to replace the rubber ones? I don't know what it is but the carpeted furniture dollies seem to go over bumps better so all of my boxes/belongings don't fall off.

STACY R. 
Évaluation :
4

Was told to leave equipment without a check in. Have rented from Uhaul many times over the years and always had an inspection upon return. Was painless but hope there are no surprise additional fees.

Tom S. 
Évaluation :
5

Truck was in great condition and there was plenty of inventory. Good customer service.

Jason D. 
Évaluation :
5

No comments. All was good.

MER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
5

Everything was perfect. Compliments to your efficient staff.

DONNA F. 
Évaluation :
5

Le service à la clientèle était génial. They were attentive and I did not have to wait long for my rental. They were all very helpful.

VANNDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy M. 
Évaluation :
3

Chad was very helpful. I showed him when leaving that the gas guage was only at 1/8 of a tank, not 1/4 as was specified on my rental contract. He told me to take a pic and, when returning it, I would receive a credit because the tanks are never to be released less than 1/4. After a mile or so of leaving, the "needs gas" warning came on. Chad helped me out upon my return.

DARRELL G. 
Évaluation :
5

This was a great experience - I will continue to be a customer with this location

Yeltsin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK G. 
Évaluation :
4

I tried doing the mobile check in, but the website wouldn't let me reset my password so I had to walk into the store to get my truck. It was fine, but just letting you know that the system didn't work. The location itself was fine, I've rented trucks there quite a few times.

NOAH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM P. 
Évaluation :
5

We have used this location several times over the past 25 years.

CURTIS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GRANT G. 
Évaluation :
3

You should check the keys for the lock of the trunk before handing it out to customers

Susann W. 
Évaluation :
5

Shaun Harvey was the agent that assisted me with getting a truck ready for me at my check-in. I later found out that he was the General Manager of the location. He was very amicable and easy to talk to, and I found the same to be true of *every* one of the other agents at the location. He sets an example of how to best perform customer service by his own example. It is a example filled with respect for both his own employees and the customers they serve daily. I would without reservation return to this location to rent a U-Haul truck in the future despite it not being the location closest to my home.

Keith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANROEUN P. 
Évaluation :
5

You guys rock, don't ever change!!

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

muny C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stacie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAXTER M. 
Évaluation :
2

not only (both times) i came in to get my reserved van, people at front desk were, first time, talking about selling their personal vehicle while i stood there waiting. and second, they were arguing over who was getting their vacation time off.. then i was told i had to return the van at 23 hours as they already reserved it to someone else AFTER i told lady at Uhual that i needed can for AT LEAST 28 hours.. also, for a one day rental, driving only 48 miles, while still having to fill up gas, came it to 90 $…. that seems beyond unreasonable. $.89/mile is robbery.

STEVEN F. 
Évaluation :
5

Great customer skill very informative

Hak H. 
Évaluation :
4

Your add on charges need to be disclosed at sign in or over phone when reserving. 30 $charge to replace a gallon of gas when you have it on site is extortion. And to charge double for gas what you post.

WILLIAM L. 
Évaluation :
5

Everyone there is knowledgeable and friendly. Vehicles are top notch.

STEVEN C. 
Évaluation :
3

I confirmed my quote online and they tried to charge me 90 $+ more for the rental when I got to the counter (after confirming the options I had selected). I did not appreciate that.

THOMAS K. 
Évaluation :
3

They had no dolly for my move after I was told they would.

Carolyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRAWES B. 
Évaluation :
3

The service was okay.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Both the general manager and Chad who hooked up my trailer were calmly and efficiently dealing with a very busy morning. Polite, competent and interested in doing an excellent job.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan E. 
Évaluation :
1

Made me comeback and switch trucks because they said the self checkout system gave me the wrong truck. Both trucks had the gas light on. Didn't give me extra time for the hour I wasted switching the trucks and getting gas. Forged my signature on the contract for the second truck.

Trevor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william C. 
Évaluation :
4

The person who helped me was very nice.

Kellen I. 
Évaluation :
4

Staff were friendly and courteous and worked with me as my plans changed.

FELTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank H. 
Évaluation :
4

I haven't gotten any notification of a day refund. I turned in the uhaul a day early.

DANIELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH C. 
Évaluation :
5

Great experience! Helpful staff.

Viet H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erwin L. 
Évaluation :
5

The guy outside assisting with rentals was very helpful. It was crowded and he was the only one out there and he was very professional and courteous.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Keep up the good work.

JOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

The customer service there was spot on! Very kind and helpful! Definitely coming back. ☺️

KASSANDRA N. 
Évaluation :
5

William was great!

CRYSTAL H. 
Évaluation :
5

The staff at this location is always friendly, and extremely efficient. I have recommended this location many times.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA M. 
Évaluation :
3

The price on the rental wat totally unfair and taken advantage of a customer.

Randall B. 
Évaluation :
3

I did express check in but it wasn't express. there were 3 people ahead of me in line and only 1 employee. Had to wait long time.

TODD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rena W. 
Évaluation :
2

Make sure the gas level is the same as the picture in the contract. I filled 3-4 gallon for a 2x trip and still got charged for another 4 gallon. Unless you have an old car or you have a tank which have a 3mpg otherwise this is a fraud

GORDON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIGUEL G. 
Évaluation :
2

I returned the truck with more gas than when I received it. Somehow I got charged 70 $more. I have replied asking about this charge but haven't heard back yet. Please reach out before I have to put a hold on the card. 310-293-8747

MATTHEW S. 
Évaluation :
5

I'the crew at this location is friendly and professional. Checking the equipment out was a breeze with Sean's help And mike made the return super easy I will definitely rent from them again

Louie G. 
Évaluation :
5

Great group of employees!

ANTHONY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLARENCE R. 
Évaluation :
5

The truck was dirty and the gas tank was at empty. Had to put gas which caused a delay.

ANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMIAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ILAHEROSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK C. 
Évaluation :
4

Cheaper rates

LUIS O. 
Évaluation :
4

The "oil change due soon" and the passenger-side tail light was out. The van was very dirty on the outside, The van rode well, no complaints. The staff was nice.

ROGENA T. 
Évaluation :
5

The guy that helped me out today was awesome. Quick, easy and we shared a few laughs. Great service

RAY C. 
Évaluation :
1

Hire staff that know what they are doing. 15 people in line. 1 person behind counter working. 3 others doing nothing. Truck was not ready. And was boxed in. Difficult to locate. Just an overall bad experience. It was 8:30 in morning. Do not rent from this location. You can do better! Saving grace for me to even consider renting from Uâ€"Haul again was guy outside that helped me. Inside staff were terrible all around. Should have read more reviews prior to selecting this location. Awful!

LANA BLAKE K. 
Évaluation :
4

When I first got it, it smelled like smoke.

Jacquez C. 
Évaluation :
5

Thank you uhaul team for helping make my move a breeze.

Vanessa A. 
Évaluation :
5

Particular call to Shaun but all the team are great at this location, friendly and hardworking bunch, always a pleasure renting from this location

SIMON P. 
Évaluation :
5

Drop off Process was very easy .

YOUSEF H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
4

A bit of a wait to get service. Other Wise ok

MATHEW K. 
Évaluation :
1

You change me for a dolly that I did not get and when I call back and told the young lady about it. She started she will make a note about but didn't note it are take it off my bill.

CHARLES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH H. 
Non les évaluations ont été soumises pour cet établissement.

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