Customer Reviews for U-Haul of Lowell

6 650 évaluations

1614 Middlesex St   Lowell, MA 01851
(Limited on-site parking Street Parking available)

(978) 453-1755

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(978) 453-1755

1614 Middlesex St
Lowell, MA 01851
(Limited on-site parking Street Parking available)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Great experience, will use again, thank you

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN Z. 
Évaluation :
5

Staff was very polite and a pleasure to work with. Thank you for the great customer service!

Christine F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin M. 
Évaluation :
2

Keep the line moving.

Kenneth R. 
Évaluation :
2

Employee that I dealt with in the morning was rude and smug. I felt like he didn't want to hear a thing I had to say and spoke down towards me and acted as though he was doing me a great favor by renting to me (I listed someone that owes money as reference while back bc it was late and it was someone that was awake to confirm it was me while trying to rent in middle of night. Didn't know that they owed money or that that name would effect my ability to rent) prior to last rental I had rented multiple times since listing bad reference. I have always paid and never damaged anything. Yet he spoke to me like I am less than and a loser.rentals were mechanically ok except missing 2nd chain on auto transport trailer to secure the back end of vehicle (only one chain) pickup truck bed was pretty dirty I had to clean out before returning even though it was not left from me.

MEGAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE A. 
Évaluation :
5

The Uhal employee on duty was very helpful. Congratulations.

Fatima V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
5

Chris was great to deal with!

Greg B. 
Évaluation :
5

The workers at this location went above and beyond in terms of friendliness, efficiency, and knowledge. I was really impressed with how they handled so much work with a real sense of positivity.

Diana Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

I think if someone needs to move it's better to get U HAUL.

Larry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

They were super accommodating when I realized I needed a larger truck and gave me the cleanest truck!!

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacobo I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan I. 
Évaluation :
5

Love it

LUIS P. 
Évaluation :
5

I had booked online. But when I arrived at the location no vehicle was available. The online system is faulty. It was frustrating But Shelley Reedy was very kind and helpful. She helped me out by giving me a truck at the same price. She has a positive attitude and helping nature. Thanks Shelley!

Akash T. 
Évaluation :
4

Had to go back in office & ask them to put air in right front tire before I left because when I started the an up it read just that on the dashboard. It was the 1st thing I noticed when I turned the van on, hmmm

John D. 
Évaluation :
2

I needed a van for a 1 way trip. Your company only rents trucks ( you call the vans but I needed a regular van).As a result I had to make a 3 day van rental which cost much more than I had prepared for. I'm sure the company has good reasons for the policy, so no argument there. My reason for needing a regular van and not something larger had to do with not being comfortable driving 250 miles in a vehicle that large. For the record....I tried to get info from my local U Haul in Brookly NY but the person manning the station that day would only direct me to the app and would not talk to me about it. Here in Lowell I was greeted by happy smiling faces and given good information. Please review the policy regarding 1 way trips with a regular van. Merci.

David F. 
Évaluation :
5

Quick and easy. Thanks

Joe C. 
Évaluation :
2

The person who served me inside the store was very ignorant and uneducated!

Heloiza M. 
Évaluation :
5

This was our first time renting from Uhaul. Overall the experience was stress free. Excellent location, vehicle was ready as promised, and staff was very customer service friendly.

Patrick P. 
Évaluation :
5

Service was quite satisfactory

Md A. 
Évaluation :
5

Remind customer to return the vehicle by following the arrows on the ground to the back of the U-Haul station. If customer returns gas to starting amount--say 3/4 full, remind customer that the gas gauge on the new Silverado pickup trucks goes all the way to full before falling back to true reading after a short pause. That prevents the minor inconvenience of thinking the tank was completely full when it still falls short of 3/4.

Garth B. 
Évaluation :
5

Both the rental and the return done in less than 10 minutes each. Equipment worked perfectly. Billed accurately. Smiling representatives, even though the girl at return time was swamped. You hit all the right notes for this rental. Good job! 

Ravi S. 
Évaluation :
5

It sounds like they need their printer fixed at this location. Didn't disrupt my service though.

Kenneth K. 
Évaluation :
5

The woman we returned the truck to was wonderful! I wish I got her name.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELY R. 
Évaluation :
5

raise salaries for employees😁

Mark M. 
Évaluation :
5

Excellent Customer service! Very smooth rental and return.

sharon H. 
Évaluation :
5

Great experience- these guys make it easy

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

Thé fuel was between 5/8 and 3/4 of a tank when I rented not 3/4 as told when I left the premises yesterday. I should have received a fuel credit.

nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexis C. 
Évaluation :
4

Quick pick up. Had to rent 2 10' do to no stock at any location other than that it was good.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika G. 
Évaluation :
5

Great customer service, thank you

Hany H. 
Évaluation :
5

My last visit to Uhaul was awful. This time it was much better. The last time, I was charged another $180 additionally after I returned the truck. This time went great. No issues at all.

Francis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleuber O. 
Évaluation :
5

The woman who processed my rental was great. Friendly and efficient!

donna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brahiam A. 
Évaluation :
5

The staff was friendly, efficient and super nice. I appreciate very much their service oriented professionalism.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith M. 
Évaluation :
5

When I returned it online there was another charge of $80.

Bruna L. 
Évaluation :
5

Listen closely to anything Erica on Middlesex Street u-haul, has to say. It would be nice if the other U-Haul facilities would conduct themselves the way Erica does. She's exceptional probably on any job.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darian L. 
Évaluation :
3

.

Marissa D. 
Évaluation :
3

Get more employees like Erika, she was a pleasure to deal with and went above and beyond to help us.

ERIC S. 
Évaluation :
4

The only problem I had was using the return app on my phone

Glenn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Great customer service excellent communication

Victor V. 
Évaluation :
3

Give clear directions. Insprlect equipment better. Answer the phone. Tell them customer the hours, if they are dropping off after then give them some instruction.

Rasha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
4

They made a great effort to make sure I had my truck on time.

Dorian T. 
Évaluation :
5

This is a very well run location and I would recommend them highly.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa L. 
Évaluation :
5

When I drop the truck on 10/10/22, the guy I think his name is Ryan, he was extremely rude to me. I didn't know where to parking the truck and I put it in a save place to go in and ask. I just open the door and he start yelling at me, with more people in the building upfront because I make apparently a mistake and he continue talk about me with that people. I think is unprofessional and unnecessary they way he acts toward me. Thanks to the other guy who help me.

Omar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Srinivas D. 
Évaluation :
5

Make sure the truck is clean. The inside of the windsheild looked like someone sneezed on it or splashed coffee or something. Other than that it was fine.

Christine W. 
Évaluation :
4

The truck was older but it was still easy and great

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN T. 
Évaluation :
5

Staff was very friendly and helpful

MICHAEL S. 
Évaluation :
5

It was quick easy and I used the online check in. So smooth.

Tanya D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL B. 
Évaluation :
1

I was charged extra mileage because they don't have the truck where I reserved. I have to pick a truck 1 hrs that's out my way. My mileage should be 30 mile one way

Pheap P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

I was very satisfied with the customer service and equipment at this time no need to improve for the moment. Definitely recommend I will definitely go again.

Hector M. 
Évaluation :
5

Just wish the app worked so I could have gotten in and out a bit faster.

Steven C. 
Évaluation :
5

It was the first of the month AND a Saturday, so they were very busy. All the same, the employees were very helpful, communicative, and patient. 10/10 customer experience. Bonus: the parking lot was very well lit so I felt safe dropping off the truck after dark. Thanks for a smooth move!

Marie X. 
Évaluation :
1

I reserved a 15' truck because I needed it. And they only gave me a 10' truck. I couldn't get all my stuff and had to borrowed a truck from someone else. I'm very disappointed.

Mariane P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haydee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael H. 
Évaluation :
5

Check with customer for mirror settings to accommodate each individual.thats it .every other aspect of the experience was great!

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina S. 
Évaluation :
2

Make sure the customer knows what they are being billed for. Received bill for unknown reason after the rental was paid

Guy L. 
Évaluation :
5

overall it was very good, staff, vehicle, reception ,everything is excellent

Daya G. 
Évaluation :
1

Don't charge me for gas/fuel when I brought back the car at the fuel point I received it at. I'm going to leave a bad google review because of this. I will also tell all family and friends what happened.

Neh A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie C. 
Évaluation :
5

Nothing . Very clean truck

RICHARD B. 
Évaluation :
5

S.O.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY R. 
Évaluation :
1

Don't give a customer into a one way rental complete bullshit. Thanks goodness for the honest person on the receiving uhaul and fixing the criminal action of your Lowell office!

Chris D. 
Évaluation :
5

I was surprised at how clean and orderly the shop was. The van I rented was great. Plenty of room and was like driving a new one. The clerk/manager was friendly and knowledgeable.He made the sign in quick and easy. I did the initial sign in on-line and would recommend that also.

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter W. 
Évaluation :
1

Ryan was really rude and impatient

Bo D. 
Évaluation :
4

Maybe don't have employees smoking cigarettes outside in front of the shop….

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
4

we had an issue with our U-box being delivered late, and then was billed $94 for storage despite having returned the equipment, The charge is supposed to be reversed.

Christina O.  |  Expérience générale 
Évaluation :
4

missed a transfer in transit and delivery was delayed

Ty N.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page