Customer Reviews for U-Haul of Lynhurst

4 157 évaluations

5245 W Washington St   Indianapolis, IN 46241
(E Of I-465 On Us 40)

(317) 247-8101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 247-8101

5245 W Washington St
Indianapolis, IN 46241
(E Of I-465 On Us 40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Due to a change in circumstances, I had to return the trailer within 4 hours after renting it. The location still charged me for two days. I understand paying for the 1st day, but don't understand why they charged me for the second day when they had the trailer back.

Thomas D. 
Évaluation :
3

They were ok. Not the friendliest but ok, then again it is the city.

Richard H. 
Évaluation :
3

I reserved a truck more than a month ahead, the night before I am to pick it up, I get a call saying they moving my time back to 3:45. When I get to the center, there are trucks all over. Additionally the truck had a half tank of gas, and the check engine light was in.

ROBERT C. 
Évaluation :
4

Didn't have my appliance dolly at this location

DON M. 
Évaluation :
3

Truck had no air conditioning. It was marketing as having air conditioning but then it didn't work. Made the drive very uncomfortable.

Bryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STAFFORD S. 
Évaluation :
1

Took three days to find an employee that could install the hitch. Cost was 300 $after given an estimate of 200 $. Very slow service. Need to hire more reliable employees. Traffic makes exiting lot very difficult. Location is not an area where you want to go too. Took 1,65 hours to hook up 4 wires. Took 2,1 hours to put 6 bolts in the hitch frame.

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
4

The back of the van was dirty when I picked up the van. But over all it was good.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT Y. 
Évaluation :
5

Drive up prepared and I was gone in 5 minutes.

Jeff U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON W. 
Évaluation :
3

Better customer service and more accommodating staff

Tanya M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB D. 
Évaluation :
4

No one explained the mobile return method and then the app wouldn't allow me to enter the miles. I called the store and she didn't know what was wrong so she transferred me to tech support. This was after 530pm on Sunday and no one was answering. I locked the van and dropped the keys through the door and left. Then they charged me for additional gas. Tim to look at other providers in the future

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BIRUK D. 
Évaluation :
5

We had to switch out a car trailer for a covered trailer. They were very accommodating and were able to do it for less than the going rate. Truck handled very well on our 1 000 mile move.

KURT Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NILKA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEELEY M. 
Évaluation :
1

I wouldn't recommend Uhaul or utilize their devices ever again. They cancelled my reservation. Had my go all over Indianapolis to find a truck that I reserved two weeks prior. Go to a separate location for my tow dally on a different day! Tried speaking to cooperate and they just transferred me to anyone who'd listen but could t solve anything. Literally made my moving experience worse than it ever should have been. If I could rate them a double zero I would. Beware. They also tried over charging me. Horrible service and communication between one another.

Drake R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
4

Young lady was very pleasant even though it was really early on a Saturday morning. Linda

LINDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
2

I sincerely doubt you can improve.

LOWELL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aran T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jassylia R. 
Évaluation :
1

Darius brown the Manager should try making sure he's correct before trying to over charge customers he tried to charge for 100 miles and only 9 was used I will never go back here

ALEXIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDNEY Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
4

Make sure there's enough room to turn around a pull behind cargo trailer to park it - nearly got stuck returning it, and never got it even close to the spot.

EMILY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonny W. 
Évaluation :
1

They don't clean their vans out at all! Then TRY to charge you for the mess they didn't clean. WHEN ITS THEIR JOB ! IDIOTS! And an employee told me to “ calm it down “ lmao 😂😂😂😂 but over the phone of course. Clown

Allazae C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDSEY B. 
Évaluation :
4

Don't let people smoke in the vehicle

Russell R. 
Évaluation :
3

Wasn't happy,bought the truck back two days earlier do I get some of my money back.

LARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
3

The truck had a bad odor and was filthy dirty also my husband was not explained the mileage amount he would be required to pay prior to renting the truck .

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
4

So you know how you have that handy dandy gas efficiency meter? It would be nice if you could tie something into the gas gauge like that to display actual gallons used, so when it comes to filling up we don't under shoot or over shoot the gas gauge. And for the love of all that is holy, if the doors are tough to shut, as they tend to be on older models and heavily used types, please place reminders to close doors with a bit of force. Not all your trucks are like this. But it's an old vehicle thing. Your staff at this location are always so helpful too, tell them all to keep up the good work.

Laura P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Enrique F. 
Évaluation :
4

The people at the actual location were fine. Its the girl who called me shortly after i made my online reservation that pissed me off. She said that she was from Uhauls central office. She tried to tell me that the only location that had the equipment avaiable was Lafayette Rd. I asked her so Ill have to pay more for what type of truck. And that I had no interest in driving all the way to Lafayette Rd. The details of my reservation were for a pickup from the W Washington and Lynhurst location for 4 hrs. Suddenly what I originally wanted was available where I wanted to go. Why was it necessary for her to meddle in this at all? She accomplished nothing but looking like some kind of fool. Solidifying the fact that i truly will never do business with Uhaul again. Her name was something like Tynesha or Kyesha.

Barri O. 
Évaluation :
5

I had reserved and got confirmation to get a 15 ft truck, call to let them know I'm gonna be a few min late and they said we have no truck, this was on high school road location, person was very rude about it and didn't offer to help me at all. this is the seconded times this has happened to me. I was not very happy at all, why does it allow you to reserve a truck for there to not be one available? Called Washington st location and the guy said if I head over he can get me in a truck. The Washington st location, so we went there and they had one. They were very friendly and helpful. Luckily they had one. I don't know if I will use uhaul again tho since the site lets you schedule a truck for you to not get it. Bad customer service. Not happy with the ordeal at all. But very happy with the second location

jason S. 
Évaluation :
5

Buen servicio i bien atencio al cliente

FRANCISCO R. 
Évaluation :
3

The location was great but the quality of vehicle was not. The 26ft truck had some major power steering and brake issues. I was very fearful on my way back to drop the truck off.

JANETTE O. 
Évaluation :
1

I was over charged for a car hauler and will Never use uhaul again

jame C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna H. 
Évaluation :
3

Problem one: The truck had some kind of construction debris stuck to the passenger side tire. It appeared to be some kind of tar like substance that made it very difficult to steer the vehicle. It was scary to fight to keep that truck on the road. The back of the truck had not been cleaned out and was full of construction type debris on the floor. I swept the truck out once I arrived to move my items. Problem two: I rented a 17 ft truck to move 17ft items and was told upon arrival that there were no 17ft trucks available.

MICHELLE C. 
Évaluation :
5

Stay nice and courteous

ANGELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELA A. 
Évaluation :
2

The African American male was very unprofessional. He became upset because the first cargo van he gave me was covered in animal hair.

RYDRIKIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
2

As far is this location, the individual working there that day couldn't be bothered to look up from his phone for more than a total of 3 seconds combined between pick up and drop off. This was extra frustrating as my pick up location changed after I booked it online. I went to the original location then was told to go to this one. I wasted approximately 40 minutes of my time and was late for my destination. It didn't help matters at all that the employee in duty was preoccupied with texting and couldn't acknowledge me when I was speaking.

Timothy R. 
Évaluation :
5

dependable and courteous.

JAMES L. 
Évaluation :
5

The young man who assisted me was excellent. Polite, friendly, very helpful. A person that I enjoyed meeting. Thanks Jeffrey Browne

Jeffrey B. 
Évaluation :
2

Fix the brakes in the truck they barely work you have to put like 40lbs of force on the brakes before the pedal even starts to move and when it does start working the brakes squeak and squeal really bad. Fix the broken window. Clean broken glass out of the truck before your customer picks it up... Also the dolly I was provided had a broken axel upon pickup. It was not usable

JUSTIN S. 
Évaluation :
5

The young lady that helped me was very pleasant and professional. I was in and out in minutes.

REGINALD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
3

The pick up and location went well. It was the customer service I received when I called to extend my rental that went terrible. The lady on the phone was VERY RUDE!!!! I asked about extending my truck rental and she said "NO!" I then ask about any other options because we were right in the middle of unloading our truck. She said "You WILL return the truck NOW!" and then hung up on me. This is not professional nor is it okay to treat paying customers like this. I will never rent from U-Haul again!

CRAIG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON W. 
Évaluation :
1

Trying to reach someone on the phone for over 2 hours. Had to drive to the location to be able to communicate with someone!!!! Listening over and over to the same stupid message with emphasis on the word "FREE".... You provide NOTHING, ABSOLUTELY NOTHING FOR FREE.. and your phone message only causes intense headache!!!! . Actually your services suck!!!! You advertise the truck for 39,99 $. I ended up paying over 130 $for your stupid truck that was not in the best condition. I kept seeing the check engine light and was not sure if I would end up somewhere in the street. Shame on you and your company!!!!!!!!

COSTAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
3

The ac was not functional and the drivers seat was completely out of whack

JOEL S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Olusegun A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BISENTA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOURTNEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL Y. 
Évaluation :
5

All was great!

Dennis V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
1

Had a reservation for the Michigan rd store and my truck was not there and no other trucks were available. Drove 25 mins to another store where I was given and 26 foot box truck instead what I had reserved. I was told I was getting a 50 $discount from the attendant for the inconvenience and it WAS NOT reflected on my bill. Very displeased with my experience

OTIS P. 
Évaluation :
1

Last was rude as hell

Jessie J. 
Évaluation :
3

Customer service was gd, however the trucks seat was terrible an needs replacement!! Would not except a truck like that again, an shouldn't have to as much as moving is!!!!

SKYLAR W. 
Évaluation :
1

The attendant at the location was wearing a Boys in the hood t shirt with the word fuck and mother fucking on it. Other than that good rental.

JOHN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
5

All good. A+A+A+

James M. 
Évaluation :
4

The phone system stinks

WILLIAM S. 
Évaluation :
5

Very good people

JOSE A. 
Évaluation :
3

Trying to call after hours is terrible. Trying to get a hold of someone took over an hour. We were on hold waiting to talk with someone to tell them we dropped the truck off but had forgotten to take a picture of the odometer and all they told us was to call them the next day. We tried calling them 5 min after they opened and were on hold for about 10 min before we finally hung up. We did get notification that they received the truck but it was later on. I think they cold make better instructions on what to do when returning the truck and let the customer know where the drop off box is for the keys. It's not like it is real obvious. The guy at the rental place was nice when we dealt with him,

BRIAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brandon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariann V. 
Non les évaluations ont été soumises pour cet établissement.

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