Customer Reviews for U-Haul of Lynhurst

3937 évaluations

5245 W Washington St   Indianapolis, IN 46241
(E Of I-465 On Us 40)

(317) 247-8101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 247-8101

5245 W Washington St
Indianapolis, IN 46241
(E Of I-465 On Us 40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Staff at this location was outstanding

kris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Windy T. 
Évaluation :
5

Friendly and professional. Got in and out quickly with everything I needed.

CHARLES O. 
Évaluation :
3

The online pick up and drop off is confusing. The marked truck said the truck identification would be on the left hand side of the truck on the bottom left hand corner. It was definitely on the back of the truck on the top right. Then at drop off there was no clearly marked place for the keys. The picture of the drop off box online looked nothing like what I was actually looking for.

Sara A. 
Évaluation :
1

why is it a week later and I am just being charged

DORENDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONIMIQUE I. 
Évaluation :
4

I made a reservation several weeks in advance for the 27' truck and it wasn't available when I arrived. They gave me the 20' truck, but it really wasn't big enough for the move.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EYVINE H. 
Évaluation :
4

polite. organized and open later than the rest.

DAMEAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdikadir A. 
Évaluation :
4

The driver seat needs repair, it was very uncomfortable to drive, the ripped part of the seat kept coming off.

BRYAN W. 
Évaluation :
5

Everything was great very satisfied

JIMIECE L. 
Évaluation :
5

Staff was friendly and were able to help me very quickly!

Ashlyn M. 
Évaluation :
5

always efficient and courteous

JAMES L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VINCENT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT H. 
Évaluation :
1

I request a motorcycle trailer in Avon, Indiana which is closer to my home and the internet said it is available in Avon. But I ended up picking them up in Indianapolis. I work for rental car company and customer request a car that is not available and I have heart to bring it to costumer to get their car closer and made it very convenient for them. But I'm not impressed uhaul not able to bring to Avon Uhaul. The people who works there is very professionally. But I'm not impress with relocation.

JACK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dametrius R. 
Évaluation :
5

Keep doing what your doing

Michael G. 
Évaluation :
5

To double check the dashboard if there's any concerns, tire shows a sign of puncture and have to be take care before a customer arrival other than that,awesome.

MOROTI G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Y. 
Évaluation :
5

Staff were friendly, efficient, and warm.

VIRGINIA J. 
Évaluation :
5

Staff very nice and helpful. Both at reserving time and pick time.

CASEY J. 
Évaluation :
4

Had to wait about 5 minutes for some one to get behind the counter to help me. I think they were outside dealing with something else, but it would have been nice to have someone inside the store so I wasn't waiting so long.

AARON O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Latonya T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL C. 
Évaluation :
4

Clean the truck and fix mechanical stuff on truck. The cab was filthy, A warning light on the dash was on and beeping the whole trip and 2 of the tires are dry rotted and have big gashes in them.

James W. 
Évaluation :
1

Clean the equipment better. The truck I rented had spilled coke in cup holders. They didn't explain nothing to me about the equipment. All they said was where the equipment was parked and gave me the keys. They also didn't explain the receipt to me either. I had to ask questions.

Kyle H. 
Évaluation :
5

Little gal in there doing big mans job.

WILLIAM S. 
Évaluation :
5

Very good experience with this u-haul location.

THOMAS K. 
Évaluation :
1

I left items in the truck by mistake. Went back next day to get them. Clerk at office called back to yard. The person on the other end indicated that there was nothing in the truck. Which I know was not true. Very disappointed in their honesty.

Danny H. 
Évaluation :
5

Great Service friendly employees helpful well mannered young ladies 😀💯👍

Gregory T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA W. 
Évaluation :
3

I requested the 2nd size up and he said the Little one would be big enough and it wasn't not even close , I told him what I was moving so I had to make 2 trips and I was late getting it back . not a good advisor

CAMILLE H. 
Évaluation :
5

The lady that helped me was very nice and personable. She made me feel really welcomed and explained everything very well. She should get a raise!!

NATASHIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDELALI B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnathan E. 
Évaluation :
5

always professional and courteous

JAMES L. 
Évaluation :
5

The back of the truck, including the ramp, were not clean. Otherwise, things were great.

Richard S. 
Évaluation :
3

A total remodel of store would be great. and the office store looks terrible. uhaul rental was in good shape Thank you.

DONALD C. 
Évaluation :
5

Always friendly customer service. Thank you Rex.Trusler

REX T. 
Évaluation :
5

S.O.

ANN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY H. 
Évaluation :
2

I was giving a gas charge I paid for gas right before I dropped it off I did not use more than I bought. I feel it's because I dropped it off after hours the employees in am can say what they want next time I will take a picture or the gas's hand. It is a bullshit charge.

KIMBERLY S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

emanus D. 
Évaluation :
4

Easy and convenient service.

CARSE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY R. 
Évaluation :
5

I have to say the young lady that waited on me Saturday was awesome!! She was processing 2 people went I got there and moved myself along pretty quick it was obviously she knew what she was doing, courteous, and nice!! Keep her, she made my experience very pleasant,

EDDIE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
2

Please see email below. This was sent to 764053_GM@uhaul.com as I was instructed to respond to on my invoice. I have emailed twice with no responses. Good morning, I have a few issues with the service I was provided. Part of this email is to let you know of certain areas for improvement. Other parts are where I believe discounts should be applied. I originally ordered a 10 ft truck from the 10th and Raceway store(I was using the truck from 10th and Raceway to 100S and 267 in Avon to 56th and Raceway to 56th and Lafayette Rd and back to the store) I originally received an email that I was upgraded to a 15 ft truck at 10th and Raceway(Millenium) because they wouldn't have 10 ft trucks. Later in the day, I received a call that my reservation was moved to the store on Washington St. I called in and advised that I didn't find that fair because I would be charged for extra mileage(see my route above). The woman on the phone said "but I'm seeing it's only 4,3 miles from our location". I had to explain to her that that doesn't include there and back. She gave me a 15 $credit which I was generous and fair. That credit was not applied even though I let the rep know yesterday. Here is a link to that certificate. https://uhaul.com/MovingSupplies/certificate/Details.aspx?certificate=A7C0A70C When I arrived to the Washington St. location, I was told the dolly was not there and that I'd have to pick it up at the 10th and Raceway location. Since my plans had changed again, I wasn't sure If I'd need the dolly. I determined I'd use more strength vs change routes(get charged more and take more time). That dolly charge is 7 $. Additionally, when I left the store, I noticed the vehicle was not on Full. I'm not sure how the employees check this or not. You can see via this photo https://photos.google.com/photo/AF1QipPrRrUgqqQbFJdqs_qOWhaAlnE14ATXt2O6q1yb was taken 1 miles after I left. To verify this, I refilled the tank before I turned the vehicle in. See photo. https://photos.app.goo.gl/jb8wexSsnpyRm7XGA I filled 6,32 gallons. That would indicate I drove roughly 75,84 miles based on 12 miles per gallon(found online that was the MPG on a 10 ft). But...you know I drove 39 miles. Here's what I should be charged. Mileage Rate 38,61 $ Safe Move 1 400 $Rental Rate 19,99 $ -15 $mileage credit -Fuel I covered from last driver(36,84 miles/12=3,07 gallons) 7,24 $ = 50,36 $ 764053_00001_22706909_0.png Thank you, Justin

JUSTIN C. 
Évaluation :
5

professional and helpful

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Loretta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA G. 
Évaluation :
5

Quick service!! A+

ROBONY Q. 
Évaluation :
1

The staff at this location was very unprofessional. If they can't do their job this office should just be virtual. The two young ladies was not helpful at all and the guy who also worked there just stood back and watched them do absolutely nothing to help. I would never pick that location ever again and I would not recommend this location at all not speaking for every location but the Lynhurst/W.Washington St in Indianapolis, IN.

Delisha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANDRA F. 
Évaluation :
1

Waited over an hour for, “the boss” to show up, to then just be told the tow dolly I wanted to rent wasn't ready and had to rent a different car trailer instead. Unprofessional and underprepared

Joshua S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donetta W. 
Évaluation :
5

Very nice to deal with helped out with everything to make sure customer was satisfied.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA B. 
Évaluation :
2

The parking lot is not easy to navigate. They block the other entrance so that you can only go in and. Out of one way one he corner of a busy intersection.

Shereese B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE S. 
Évaluation :
1

Very rude ppl truck had food on the floor and cup holders were nasty. Very poor customer service

Lisa J. 
Évaluation :
4

Taillights inoperable

Charles M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIKKY B. 
Évaluation :
5

Always professional and courteous

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASRALDINE H. 
Évaluation :
2

I sent the pictures to email no words or a call back about it.

STEVEN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenna D. 
Évaluation :
3

The inside of the store needs better lighting & organized

R H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
2

Employees were very rude and demanding

CODY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
3

The lock was broken on the truck.

Jordan M. 
Évaluation :
1

I had to change the size of the truck and they sent me 5 miles further from my home and charged me 99 cents a mile. Truck was junky and not well maintained. Employees didn't come look at the truck just sitting there doing nothing. Poor service.

Alex G. 
Évaluation :
5

everything was great nice people to do buisness with thank you

LEONARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMIEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TENISHA B. 
Évaluation :
2

After hours drop key location not visible there was no drop off area, no where to park, security issues on the property

Ray L. 
Évaluation :
5

Always courteous and helpful.

JAMES L. 
Non reviews have been submitted for this location.

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