Customer Reviews for U-Haul of Lynhurst

4 572 évaluations

5245 W Washington St   Indianapolis, IN 46241
(E Of I-465 On Us 40)

(317) 247-8101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 247-8101

5245 W Washington St
Indianapolis, IN 46241
(E Of I-465 On Us 40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

monderson C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mornice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto S. 
Évaluation :
5

Smile

adonis B. 
Évaluation :
1

They called 2 days after I dropped off the truck asking if I was going to return said truck. Staff has no idea what's going on. This isn't the first time I've used this location. Every visit comes with problems. Staff is incompetent at best.

DEVIN G. 
Évaluation :
1

If you know what's good for you, look for another location to get the uhaul even if it means more miles. They put a $250 hold on the credit card and have all these convenience fees

Talkmore M. 
Évaluation :
5

Great help and enjoyed

Nicole S. 
Évaluation :
4

Everything was great including the prompt adjustment to my bill.

Angelo J. 
Évaluation :
5

They were very helpful my took care of being very polite yes I will go back again

Mike C. 
Évaluation :
5

You guys have an excellent customer service 👏

Lucas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalako B. 
Évaluation :
5

Staff was super helpful and courteous. Very good customer experience.

Ed H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM V. 
Évaluation :
5

The staff were very friendly and engaging. The equipment met all of our needs. Thank you all so much.

Mark K. 
Évaluation :
4

A bit disorganized, but good service and very efficient! :D

Michael F. 
Évaluation :
4

Mia the worker at this business was absolutely the best worker to help us and walk us thru everything. She went above her job to help us. At this business on Lynhurst ave in Indianapolis.

joy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany J. 
Évaluation :
2

Slow check in. Employees had me unhook car tote.they just didn't seem to be customer friendly. My deposit is still pending 14 hours after return.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david D. 
Évaluation :
5

The staff was very friendly and helpful!

Rebecca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walid A. 
Évaluation :
5

Customer service was perfect. The ladies were very professional and extremely nice. Love their personality 5 stars

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

uziel Z. 
Évaluation :
3

I completed everything on line and checked in. When I arrived I had to do everything again. The cc machine didn't work. I then received a cancelation notice as appearntly when the location made me go through the process again it now made two reservations. I rented the unit at 3:10 pm and returned it at 6:03 pm. The location closed at 6. I received a call the next day asking when I was going to return the equipment. I explained I dropped it off and where. I even took pictures when I dropped it off as I assumed there would be some issue based on the odd experience at this site. I was disappointed in the entire process, lack of professionalism and lack that staff does not review inventory the next morning to verify drop offs etc.

John S. 
Évaluation :
1

1) staff shouldn't be eating dinner behind the front desk. 2) staff shouldn't be playing on their phones ignoring customers. 3) my rental wasn't available because someone else had the truck I was renting and had been running late. If they knew this was the case they should have made arrangements to have something moved to that location so my reservation could be fulfilled as expected. 4) I was told “What do you want me to do about it it's not my fault they're late” by the employee this is unacceptable and only made me angry. 5) I was able to rent a different size moving truck but it was filled with rat poop, a broken lamp, dirty tissues, and sticky soda. 6) I didn't receive the reservation reimbursement for not having my reservation. I'm now waiting for customer support to call me.

Christopher S. 
Évaluation :
3

Trailer reported stolen. Cops came to my house. I wasn't home. Uhaul towed dolly away. Never contacted me. Delayed my trip to Florida 2 days. When I returned trailer they tried to charge me for the 2 days I turned in late. They didn't even try to adjust time rental and I had to go thru explaining whole situation again to get money refunded. Took even more of my time. I was on phone with "customer support " for a total of 5/6 hours over two days. My family was scared cops would return to arrest me since trailer was reported stolen.

Ted Z. 
Évaluation :
5

Excellent service 360degrees

Herbert B. 
Évaluation :
5

Best location I've experienced hands down

Ceretta H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Barbara W. 
Évaluation :
5

Very good service

Olufemi F. 
Évaluation :
3

The problem with this location was that it was the 3rd location I was routed to after the first 2 locations could not accommodate my needs for a 20' truck. I asked for 2 dozen blankets but this location had none. I was told I could purchasealso I was told there would be straps in the truck, there wasn't

Chris S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olayemi F. 
Évaluation :
4

The associate that helped me went above and beyond with her assistance.

David M. 
Évaluation :
2

I've been renting from U Haul for 30 years and have rarely if ever have seen a truck as filthy as this. The question is not whether the truck is cleaned between rentals; thi question is has this truck ever been cleaned?

THOMAS R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Telly N. 
Évaluation :
5

Had what I needed and got me signed in and on the road quickly and return was just as easy.

Bret S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adolphus L. 
Évaluation :
2

Tank wasn't halfway full as promised, and left it with more gas than I got it with, not a way to get repeat business.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin M. 
Évaluation :
4

Clean the vehicles out. Service them when the warning ⚠️ lights are on.

CHRISTINE B. 
Évaluation :
5

There were towels in the back of the truck from a previous renter when I opened the back of the truck

BRIAN S. 
Évaluation :
2

Customer service agent with a serious face, tells me my driver's license is suspended. After a few minutes of me panicking, she goes "Ha Ha Ha! I was just kidding!" This is the second time I have dealt with this particular agent and I have found her rather unprofessional. She has regularly joked about the price, telling me the trailer rental cost $2 800 for a one day in town rental of a 5 x 8 trailer.

Jennifer R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
2

Customer service very poor, if you don't like your job move on, the truck was across the street, a major street, like who tells the customer go across the street, and the clerk rude! I use U-Haul, but I won't go there anymore!

BRENDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
2

This location could use a little more accountability. The person at the desk was excellent but there was very little that she could do. The other two were so elusive in disappearing until I stayed there from 11:15 to 1;10 before i received the help i needed. A guy from another UHaul facility was the one who assisted me!!

Pamela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

I originally requested a 15' truck from a nearby location, but received a call advising me there would be no 15' available at that site, asked if I could instead use this location. However, after arriving, I was unable to pick up a vehicle using the app, and had to wait just over an hour until the store opened to check out a truck. I was informed by the very helpful clerk that no truck had been assigned to me after I had agreed to use this location. Please train your folks to cover this step.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kumar M. 
Évaluation :
5

Great customer service!

Ron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan K. 
Évaluation :
5

Manager was very nice helping customers ensure they are using equipment safely and secure.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joanne S. 
Évaluation :
4

My only issue I had with the truck, I am a little short and I couldn't move the seat up.

Beverly H. 
Évaluation :
1

Van was dirty. Tire low pressure light on. When tried calling the store no one would answer.

Kelly G. 
Évaluation :
3

I was charged for gas but I returned it exactly how I got it

Trevor L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor S. 
Évaluation :
5

Since I did not have my confirmation call for locations, found out my new drop off location was an hour away from my original choice as we were about to drop off the uhaul. Luckily, they were able to change the location back to my original choice after being on hold for over an hour and being forwarded to the wrong department which was already closed.

Alyssa Y. 
Évaluation :
3

Each time I rent from this location, the equipment has a warning light illuminated on the dash panel. It seems if something has a steady light, it should be serviced. The equipment also had some issues with air around the doors. Very noisy It was clean, but it needed a little TLC.

Micheal M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

norman K. 
Évaluation :
5

Continue the type of service and equipment condition/choices I received. It worked just great for me.

David Y. 
Évaluation :
5

The ladies were very polite, friendly!

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
4

I made my original reservation in Brownsburg. I don't understand WHY Uhaul can't accommodate those reservations without sending people 20 miles away for pick-ups. I was in a situation that I HAD to have the trailer I rented otherwise I wouldn't have rented from you because location of reservation was based on convenience for ME. Irritating that Uhaul takes this approach and doesn't care about the client and forces them to change locations without telling them...what's the point in a RESERVATION?

Eric W. 
Évaluation :
5

Thanks

Demetrius P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keisha O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele K. 
Évaluation :
5

My experiences are always quick and painless. Darius made my visit a pleasure during pickup and return.

ROBERT J. 
Évaluation :
5

After several calls to the toll free number in several attempts on the website of U-Haul, I contacted this particular store in Indianapolis. I discussed with them what I was needing and they were very accommodating. This is totally contrary to both the 800 assist line, and the online website. It would be my recommendation to improve both your customer service iand your web site. But again, I would highly recommend the store located on W. Washington St., Lynhurst, in Indianapolis, Indiana. Merci

WILLIAM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
5

The u haul attendant was pleasant and has a good manners of approach.

ramatu Y. 
Évaluation :
4

Make sure your U-Haul truck doesn't read need oil change soon and that equipment is checked out by clerk before leaving the lot.like it used to be.

leah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Everything worked just fine. Pickup and drop off went without a hitch. Very satisfied. Tom

TOM H. 
Évaluation :
5

Wow I have to say this uhaul is awesome everyone was so nice and so helpful!!!! When I returned my rental and went to start my car I had a dead battery and not to worry the staff gave me a jump start and I was good to go thank you so much. If you need to rent something in the Indy area use this location.

RONNEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah S. 
Évaluation :
3

Trailer door was sticky to roll up or down. The door was also dirty with black grease.

Steve F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

gricelda C. 
Évaluation :
4

This site was good. Service from Uhaul in the reservation process online was unacceptable. Reserved a month in advance. At last minute was told had to go to a site 5 miles away for my trailer. When I got there was told staff had COVID and could not get trailer, even though it was sitting on lot. Was then sent 20 miles from my home to pick up trailer from this site.

Richard M. 
Évaluation :
3

The Customer service from worker was excellent!

crystal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcia B. 
Évaluation :
3

Truck was dirty in cab and bed. App wasn't working to return truck and story was closed 10 min early. Very frustrating. the staff however was kind and helpful.

Emily B. 
Évaluation :
2

Rental vehicle dirty, check engine light turned on, obvious no maintenance upkeep on the vehicle at all. One day this vehicle will fail on a customer. Good luck.

perry D. 
Évaluation :
5

The two ladies working at the store this morning were amazing. So kind, funny, caring and just a pure delight. Wasn't just a uhaul pickup but felt like borrowing something from a friend.

Adam H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdi A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Spencer M. 
Évaluation :
1

I rented tow dolly from this location the tow dolly was dirty and fenders damaged. the traps were frayed very badly and under normal conditions I would not of used but my daughters car was broke down. I was at the location at 7am the opening time and no one was there. they showed up 15 minutes later I had dropped the tow dolly off where it said equipment return and employee said you cant drop there and said move it to the back. No one helped me and I loaded it up dropped it in the back. Just not my typical U-Haul experience. i rented it from there because it was convenient to where I work. I will not rent from this location again.

Chris E. 
Évaluation :
4

The staff was super helpful, friendly and funny! Two ladies - I believe they were a mother and daughter team!

Terina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander B. 
Évaluation :
2

Truck was not swept out when i picked it up. No one was there upon check-in so just gave them my key. My pickup took a long time, she told me my reservation got cancelled & had to redo everything. She was not swift,never left her chair,& didnt care i was on a time limit

Amber F. 
Évaluation :
5

Evening is excellent

kinfe T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry B. 
Évaluation :
5

I have been a customer of this location for over 20 years. Great people work here.

Kathleen O. 
Non les évaluations ont été soumises pour cet établissement.

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