Customer Reviews for U-Haul of Lynhurst

4021 reviews

5245 W Washington St   Indianapolis, IN 46241
(E Of I-465 On Us 40)

(317) 247-8101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 247-8101

5245 W Washington St
Indianapolis, IN 46241
(E Of I-465 On Us 40)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1

I was quoted approx. 1350 for my move but ended up paying over 1800 for a move i completed with LESS time and LESS miles, so I ended up paying more for no reason with no explanation for extra charges.

ANGEL C. 
Rating:
5

Customer did not leave a comment.

Michael G. 
Rating:
2

Promises made on reservation were not kept. No dollie or even blankets. I turned in truck after using for 7 hours driving maybe 35-40 miles. Your employee took my key and then didn't check me in . I received calls saying it was lost. I expect some refund as I paid 110 $for a ten foot truck and was originally quoted much less something like 50 $and then 99 cents per mile. When I arrived to pickup the truck they had no knowledge of my reservation. I was lucky to get a truck at all. Girl who I talked to on the phone on 6-20 was argumentative and rudely hung up on me . It was totally unnecessary if she had listened to what I was saying and allowed an explanation but she jumped me saying I told you their would be no more extra charges. This was earlier said but I was bringing up another issue as she told me without the keys they could not check me in . Again I had the truck from 930 - 4 on 6-19-21 and talked to this rude girl on 6-20-21 . No patience no kindness just argumentative and rude!

Brian B. 
Rating:
3

The Truck I rented only had 3/4 tank of fuel, The check Engine light was on, it had a loud muffler.

Donald M. 
Rating:
3

Customer did not leave a comment.

KEVIN D. 
Rating:
5

Customer did not leave a comment.

Savanna C. 
Rating:
2

Customer did not leave a comment.

ROBERT M. 
Rating:
2

your representative misled me about a 75 mile minimum on the pickup truck i rented, he added the insurance which I Clearly told him I didn't need, overall he was dishonest and I will not recommend, or use this location again

GREGORY C. 
Rating:
3

Customer did not leave a comment.

Constance S. 
Rating:
3

I reserved a 6X12 trailer 30 days in advance of need. Of course once again uhaul screwed me over and only had a 5X8 trailer. So I had to make DOUBLE trips to haul everything. This location never blinked . it is what it is want it or not. no help at all. Second time in 2 years Uhaul has hosed me over on a rental

PHILIP B. 
Rating:
5

Although this location was excellent in every way, the FIRST LOCATION - on Lafayette Rd., did not have my 5X8' enclosed trailer available EVEN THOUGH I had reserved in a week in advance. They told me "even though I made an on-line reservation for it, I HAD TO STOP BY IN PERSON TO MAKE A RESERVATION THAT THEY KNEW ABOUT." This is unacceptable...

STEPHEN F. 
Rating:
5

Customer did not leave a comment.

CARL M. 
Rating:
5

Customer did not leave a comment.

CHARLES G. 
Rating:
5

Customer did not leave a comment.

TONY H. 
Rating:
5

Customer did not leave a comment.

Resha N. 
Rating:
2

I ordered a truck and was not given a walk thru, along with poor customer service, I was charged for gas when i put 25 $and only drove the truck 39 miles, also started raining in 95 degree temps and rolled the windows up and the truck fogged up on us at about 45 mph went to turn on defrost and NOTHING! Almost hit a tree and ran off road by the time we got stopped!! Tried emailing about a refund but no response from store or corporate.....

Robert G. 
Rating:
5

Customer did not leave a comment.

KEVIN O. 
Rating:
2

The 19,99 $ per day van cost 79 $per day and I was charged another 52 $for miles and I thought enough to put vor

ARSBIE R. 
Rating:
5

Customer did not leave a comment.

KELLY T. 
Rating:
3

Customer did not leave a comment.

Brent F. 
Rating:
3

Customer did not leave a comment.

ANNALEA K. 
Rating:
5

Customer did not leave a comment.

BRYCE P. 
Rating:
5

Customer did not leave a comment.

WILLIAM A. 
Rating:
5

Tuesday I made a reservation to pick up the truck at Uhaul neighborhood Dealer, 5812 E US 40, Plainfield, IN. On the phone the proprietor said he opens at 9:00 am. Thursday I was there at 8:55 am but he was not. 8:30 he was still not there. I called and left 3 voicemail messages and have still not heard from him. My truck was there but I could not get it. I drove to the Uhaul located at 5245 W. Washington. Fortunately they had a truck on site and were able to were release it to me. Thumbs up for the people at the 5245 W. Washington, Indy location.

Ronald B. 
Rating:
3

The truck that I got the check engine light was on the air condition didn't work and I didn't realize that until after I pulled away and was halfway to my destination when I got back I tried to explain to the lady at the counter that it didn't work she didn't really seem to care very much oh and did I mention it was a 90 degree day so it was pretty sticky and inside of the truck stunk and you can tell it hadn't been cleaned

JOHN Y. 
Rating:
4

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
4

I had reserved moving pads. When we got our trailer, they didn't have any to give with the trailer. That was pretty disappointing as I had reserved the trailer over a week ago and they are needed.

STEPHEN D. 
Rating:
5

Customer did not leave a comment.

ISRAEL C. 
Rating:
5

Customer did not leave a comment.

Michael D. 
Rating:
5

always courteous, friendly and professional.

JAMES L. 
Rating:
2

Inform the customer of all changes you are making, originally tried to rent the truck on Saturday for 24 hours got a call saying not available on Saturday instead come get it Sunday at 4.30. Agent on the phone only mentioned the pickup time being changed so I assumed my 24 hour window was still applicable, until I picked it up and found out I only had it for 15 hours which lead to a very stress fill move that we managed to not get everything over we needed to due to having to return it early. Couldn't extend the time due to the truck already being booked out. I understand I was getting a truck on a busy moving weekend, but a heads up during the call letting me know I'm not getting the full 24 hours I asked for would've been nice and at least let me prep mentally for it (like have helpers readily available as soon as I picked it up instead of when they could make it).

Scott S. 
Rating:
3

Pricing should be more upfront, rather than "as low as 19,95 $". Got a bit of sticker shock when I rented my van and saw the costs for mileage.

ALISON M. 
Rating:
1

The truck was clean but the truck was shaking. dry. af o was so scared never again!

WILKENS E. 
Rating:
4

I would have rated this excellent, but didnt have the furniture dolley as I requested when I reserved it on line. Both people at the counter were amazing and provided good customer service!!

BRADFORD H. 
Rating:
5

Customer did not leave a comment.

Tonya S. 
Rating:
3

Customer did not leave a comment.

LUDOVICK M. 
Rating:
3

Customer did not leave a comment.

DEWAYNE F. 
Rating:
4

This is my first time renting a truck ever, and it was also my first time renting from Uhaul. I wish that they would have equipment inspected on a more regular basis than their usual schedule. The truck I rented as soon as I turned it on had dash messages that popped up. I understand the equipment is being reserved and utilized regularly, but they inspect the returned equipment regularly; it would be efficient to get things taken care of at this checkpoint than anywhere else. I had a tire blow-out, I don't mean flat; this tire blew out going 75 mph on the highway; the situation could have been a lot direr had it not been for my quick thinking and applying the hazards. I hope they read the part where checking the equipment and fixing issues regularly will minimize these incidents.

JOHN S. 
Rating:
5

Truck alignment was way off. For a long trip it was very dangerous. This location was great and very friendly.

AUSTYN R. 
Rating:
5

Customer did not leave a comment.

James H. 
Rating:
5

Late drop offs are a little scary in the area, maybe a secure gate for customers access only would be great. A lot of homeless people are close by in this area at night.

Norris M. 
Rating:
3

Employees were very nice but the gal who helped me hooked up the trailer and left the cord hanging on the ground. When I got to my destination, the cord had worn through. Seems like a training mistake or oversight. Thankfully I didn't end up using the trailer so it wasn't a big deal.

Matthew B. 
Rating:
5

Customer did not leave a comment.

JOEL HOWARD G. 
Rating:
5

Customer did not leave a comment.

BILLY C. 
Rating:
3

Truck didnt run good. No conditioning. Radio was static most of time.

JENNIFER A. 
Rating:
5

Customer did not leave a comment.

TONY H. 
Rating:
4

Customer did not leave a comment.

LASHONDA G. 
Rating:
5

Nices

RONALD F. 
Rating:
3

Customer did not leave a comment.

Tom J. 
Rating:
5

Customer did not leave a comment.

PAUL T. 
Rating:
3

Customer service was non polite about online check-ins. She was really off putting. She did not greet me with a friendly tone or a smile.

NYOIKA R. 
Rating:
5

Just keep up the good work

JOHN T. 
Rating:
5

I was given a drop off center 2,3hour to my house. I asked for Washington Street Indianapolis, you gave me Washington town Indiana. You thus charge me 31 $for dropping it near my house. I called customer service before dropping to complain but they keep dropping my calls. That is rip off.

Oladoyin O. 
Rating:
1

You need new employees. When we went to pick up our trailer the guy running the desk was extremely rude and short with my wife. I'm shocked with how he was acting. And when we took the trailer back they wanted us to park it in the same spot. The lady that was I guess watching us hoped up on a trailer to sit and play on her phone. They parked a truck a car length in front of where I was supposed to park it and instead of helping by moving the truck so I could parked the lady acted like I was unable to park a trailer started talking about me like I was a moron and had us drop the trailer where it was. I will not return to this location and those employees need replaced

Brittany B. 
Rating:
2

The uhaul was absolutely filthy and there was sticky and gooey stuff on the steering wheel!!!! The truck drove like shit the defrost and heat didn't work at all and the customer service at this location were RUDE! I will never go back

DAWN R. 
Rating:
3

They were closed but the trucks were parked haphazardly...barely got in the entrance.

Theresa A. 
Rating:
1

the people there does not know say "hello" or nothing, i felt like discriminated... horrible location but the equipment was in perfect condition, ohh and the left the chain touching the ground and left one without safety rubber, i know because it goes to the ground on my way in the highway and had to stop to put it on back on place

alexander A. 
Rating:
5

Remove mask requirement.

RONNIE L. 
Rating:
1

Customer did not leave a comment.

NELISHA S. 
Rating:
4

Customer did not leave a comment.

Nathan P. 
Rating:
5

Customer did not leave a comment.

JOHN O. 
Rating:
4

Customer did not leave a comment.

MEUY C. 
Rating:
5

Customer did not leave a comment.

ISRAEL C. 
Rating:
4

You charged me 2 gallons of gas when it had less than a half of tank and I returned it with a half of tank. I took a picture of the gas level and showed the lady behind the counter and she said she would make a note on the account.

RICHARD R. 
Rating:
5

I apologize I can't remember the name of the lady at the counter yesterday she was friendly, patient and helpful. Also wanted to say I did my best to check the truck back in a little after 11 lastnight but it wouldn't ping my location.

PATRICIA W. 
Rating:
5

Everything was great no problem, seamless!!!!!

Kenneth T. 
Rating:
5

Customer did not leave a comment.

LETICIA O. 
Rating:
3

Customer did not leave a comment.

MELISSA E. 
Rating:
4

Customer did not leave a comment.

JIMIECE L. 
Rating:
5

My reservation was completely botched. With all of the communication I was very surprised that this happened. I was directed to a local dealer only to find out they didn't have the truck I reserved. I was then directed across town at the end of business hours to a dealer that didn't exist. At this point I drove to the closest dealer and got lucky that the truck I needed just drove in. The people at this location were very very helpful.

JOSHUA H. 
Rating:
4

Staff was helpful and nice

Janet S. 
Rating:
3

Shitty customer service

Larry N. 
Rating:
5

Customer did not leave a comment.

LARRYDONNELL M. 
Rating:
4

Customer did not leave a comment.

WILLIAM L. 
Rating:
5

Customer did not leave a comment.

WALTER M. 
Rating:
2

Did not have my full order and both employees were no where to be found when I arrived. It turned out one was in the back on her phone and the other was in her car out front on her phone.

nathaniel Y. 
Rating:
5

Customer did not leave a comment.

DANIEL S. 
Rating:
4

Customer did not leave a comment.

Cecil K. 
Rating:
5

Customer did not leave a comment.

Samip P. 
Rating:
5

Customer did not leave a comment.

CINDY B. 
Rating:
5

Quick friendly service. Got me on the road in good time.

BRUCE B. 
Rating:
1

Customer did not leave a comment.

RYAN M. 
Rating:
5

Customer did not leave a comment.

SHARON J. 
Rating:
5

Customer did not leave a comment.

NORMAN L. 
Rating:
5

Customer did not leave a comment.

PATRICIA A. 
Rating:
5

Customer did not leave a comment.

SCOTT M. 
Rating:
4

Customer did not leave a comment.

JOHN R. 
Rating:
5

Staff at this location was outstanding

kris C. 
Rating:
5

Customer did not leave a comment.

MARIA C. 
Rating:
2

Customer did not leave a comment.

Windy T. 
Rating:
5

Friendly and professional. Got in and out quickly with everything I needed.

CHARLES O. 
Rating:
3

The online pick up and drop off is confusing. The marked truck said the truck identification would be on the left hand side of the truck on the bottom left hand corner. It was definitely on the back of the truck on the top right. Then at drop off there was no clearly marked place for the keys. The picture of the drop off box online looked nothing like what I was actually looking for.

Sara A. 
Rating:
1

why is it a week later and I am just being charged

DORENDA R. 
Rating:
5

Customer did not leave a comment.

DONIMIQUE I. 
Rating:
4

I made a reservation several weeks in advance for the 27' truck and it wasn't available when I arrived. They gave me the 20' truck, but it really wasn't big enough for the move.

STEVEN B. 
Rating:
5

Customer did not leave a comment.

WILLIAM R. 
Rating:
5

Customer did not leave a comment.

EYVINE H. 
Rating:
4

polite. organized and open later than the rest.

DAMEAN F. 
Rating:
5

Customer did not leave a comment.

Abdikadir A. 
Rating:
4

The driver seat needs repair, it was very uncomfortable to drive, the ripped part of the seat kept coming off.

BRYAN W. 
No reviews have been submitted for this location.

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