Customer Reviews for U-Haul of Lynhurst

4 262 évaluations

5245 W Washington St   Indianapolis, IN 46241
(E Of I-465 On Us 40)

(317) 247-8101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(317) 247-8101

5245 W Washington St
Indianapolis, IN 46241
(E Of I-465 On Us 40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Convenient one way transaction

Carlis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
4

On arrival I was told I had to provide a phone number of a second person and then actually call them while there to prove the contact was valid. I find this policy obnoxious and an invasion of someone else's privacy who has nothing to do with the transaction. I wasn't even informed of this ahead of time and so didn't even know if I could find someone who would answer. I was very irritated by this and if I hadn't already waited a long time to find an available trailer I would have taken my business elsewhere.

Mark P. 
Évaluation :
5

Everybody was polite, helpful, and knowledgeable.

SHAWN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN T. 
Évaluation :
1

They put the wrong plug on the back and when I went to use it this past Friday I had to buy a adapter plus his face plate is falling apart already

Robert W. 
Évaluation :
3

We reserved an appliance dolly and we were told they had one. We went to pick up the van and of course no appliance dolly. Why do you tell people you have e equipment on hand when you don't?

THOMAS M. 
Évaluation :
5

The representative at the counter was friendly and helpful

BROOKS ALLEN C. 
Évaluation :
5

Easy in, easy out. Exactly what we needed. Merci

ROSS R. 
Évaluation :
5

Customer service was great, easy, quick and convenient. Only suggestion is make some of the vehicles easier to get out of the small spaces.

RAYMONDARTHUR M. 
Évaluation :
1

I am sure you wouldn't get bad customer service than this location. Actually not only this location but also other uhaul branches. You guys really need to work on who you hire. If there is other option, I will definitely will go to other companies. I don't like to go to this place but I have no other options. So sad.

DAWIT Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
1

Dirty cab food everywhere

MARK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YEMANE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKITAS F. 
Évaluation :
1

The man was rude when picking up my uhaul.. put a hold on my card for over 100 dollars and I said I only needed it for 20 miles. Then after I returned it, they charged me for FUEL!! I always take pics of mileage and fuel levels before and after, and I filled the tank back to where it was when I got it. however the manager didn't even want to see them and said he would remove that charge.. but would not give me a new receipt and I still have not received my refund!!

ELIZABETH ASHLEY S. 
Évaluation :
4

I was charged 8,00 $ for Safe Tow coverage and I do not remember signing up for that and had no intention of signing up for that.

STEPHEN H. 
Évaluation :
1

Not only did we pick the van up and it was filthy but we were turned it on Monday morning and on Thursday I got a phone call asking where the van was. Then they proceeded to charge us for having the van extra days because they never checked it back in on Monday before noon when we returned it. They also had extra miles on there from whoever used it between Monday and Thursday and tried to bill us for that too and they also added a insurance coverage that we never asked for. Be very careful when using this location they will overcharge you. They do have cameras on site for proof the van was returned on time actually early as it was not supposed to be returned till Tuesday morning and we returned it on Monday morning!

THOMAS L. 
Évaluation :
5

Just continue with the fast service and the customer service was great.

LUCSON C. 
Évaluation :
3

The employees were more concerned with taking selfies than helping customers and both tailgate chains were broken.

KIERSTEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY A. 
Évaluation :
4

Please always have enough fuel ⛽ in the truck

MICHAEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike W. 
Évaluation :
1

I was forced to rent a 20' truck due to 10' trucks being "reserved" which doubled my daily rental. There was no dolly on the truck, when I called to inform them I was told I could return to the store to retrieve one. When I returned to the store they told me the dolly must be reserved then they said they don't have any. I will not rent from Uhaul ever again.

KELLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall L. 
Évaluation :
1

I was over charged and Katy the worker in charge was very unprofessional. The equipments passanger door was having issues closing the whole way to my destination.

Jacob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX T. 
Évaluation :
1

I was overcharged 20 miles for mileage! The rep at just facility took the keys to the truck and told me everything was set and that I would get my receipt as soon as he checked the truck in. I was hesitant to.just leave without getting my receipt. I returned the truck a little after 3 p.m. that day (it was due back at 4 p.m.) I did not get my receipt until the next day saying the truck was returned at 4 p.m. and the mileage was 20 miles over the odometer reading that I had. I will not be using uhaul again.

LASHONYA Y. 
Évaluation :
1

The customer service representative was extremely rude when checking the vehicle out. Then, they accused me of keeping the vehicle for 3 or 4 days when in fact it was returned within a few hours. They simply didn't check the vehicle in. All around, poor service.

Corrie R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamal P. 
Évaluation :
2

There were lights on on the dashboard, it ran very rough, the ramp was damaged and took forever and two people to pull out or in, and the blower motor for defrost didn't work. Employees were nice however.

EMILY B. 
Évaluation :
5

The young man that assisted me was totally awesome....helped me attach the tow dolly to the truck, loaded my car.... I didn't have to do anything. Really amazing assistance.

Jessica E. 
Évaluation :
1

This truck was dirty and took us 1hr to wash it and several features didn't work

JACOB D. 
Évaluation :
1

When you go in and ask for a box truck and order it the day before and they tell you all is good. And then the next day they give you a van. And don't tell you there sorry they screwed up. Not good and they had box trucks setting there when I left and the same trucks were still setting ther when I got back. I will make it my mission to let everyone I know how you guys work. I needed the box truck for the ramp. Had to lay my almost new washer dryer stacked in 1!on its side. And when I was getting it out of the van o did not order it fell over and damaged the top of the drier. Very very sorry I went to you guys

WILLIAM P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN L. 
Évaluation :
1

Customer Service was very rude and not grateful that people is renting items from them.

DAVID H. 
Évaluation :
5

The two young ladies working at the Washington and Lynhurst location was efficient professional, very friendly and helpful :-)

PEGGY C. 
Évaluation :
5

My customer service attendant was awesome!!! The only question I have is that I was charged for 60 miles and probably didn't drive 10 miles? I was also charged 14 $for insurance when I opted out of the insurance?

Mary A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENP R. 
Évaluation :
1

On the phone they said one thing and in person the story changed. When I called to follow up the manager Quincy yelled at me cause he said I kept interrupting him. I guess he forgot who his customers are. Their error cost me 175 $more than quoted and I have yet to get an email receipt for their shenanigans. Today I'm calling their corporate office to place a formal complaint.

CAROLLE G. 
Évaluation :
5

Darius was outstanding having to deal with a new design from Jeep. He tracked down different bolts to make it work.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN J. 
Évaluation :
1

They lied about how much gas was in the truck we called and received no answer

DAVID T. 
Évaluation :
5

This 26 Ft truck was a pleasure to drive. The check out and in very smooth, Great job guys

ALBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam L. 
Évaluation :
2

I waived the 14 $safe coverage during reservation. Period but was still charged on my receipt. I want this fee refunded.

BRIONNA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaniesha H. 
Évaluation :
5

The van the dirty inside and out. It was no big deal and all was good. The guy that helped me was great renting and returning. Well done guys.

SAMUEL C. 
Évaluation :
5

GREAT manager...have worked with him at Uhaul for many years.

STEPHEN F. 
Évaluation :
5

Nice...I love uhaul.....

CARLOS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRANAE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PLASTIC R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACKIE J. 
Évaluation :
2

Tell the correct amount due when putting in the reseveration so people can have it ready. Also customer service needs to be better or friendlier

LESLIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claysha T. 
Évaluation :
1

Check engine light was on upon bringing to workers attention he stated that the exhaust was stolen from truck. The truck was very aged.

CARLIN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B. 
Évaluation :
2

Truck was extremely dirty floor mats were filthy no windshield wiper fluid if I knew this was the vehicle I would not have rented it but I was in a tough position very disappointed... Plus I thought it was gonna be quite a bit cheaper it was about 40 $more than I was thinking.... or told...

JOHN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY P. 
Évaluation :
5

Quick and easy pick up and return. Very nice and knowledgeable employees, I love this place 😀

LISA H. 
Évaluation :
5

The gentleman at the location was professional, quick, and customer friendly. I felt like he was prioritizing my time while I was there. Quick great service. Would happily use this location again.

LEON P. 
Évaluation :
5

Good manager.

MARK M. 
Évaluation :
3

Not this location but I haul prices has risen . The dolly use to come with the truck. The prices have increased tremendously.

KESHONNA L. 
Évaluation :
5

The manager is great there. Hire the guy some help though. He didnt say that but I can tell he needs it.

MARK M. 
Évaluation :
5

This location is excellent!! U-Haul app is TERRIBLE! I was supposed to have a mobile check in at 9am inn Brownsburg and when I got there the app automatically switched me to counter checkin in at 11am! This does me no good when my helpers are hired from 9-11am! TERRIBLE APP!!

Mark S. 
Évaluation :
4

This was not the location I was supposed to pick up at but they helped me because employees at other location didnt show up to open the store! It was a nightmare!

RANDALL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raynita M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
5

Great customer service, the general manager at this location is the kindest person, very patient and accommodating.

TAMMY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carri A. 
Évaluation :
4

The ball size for the trailer appeared to be 2 inches and I had a 1 7/8 inch ball. The attendant hooked the trailer up without checking this and I had the other ball in the truck and could have changed in minutes. Also, lighting worked but was intermittent.

PHILLIP D. 
Évaluation :
2

The first location that we were directed to. The user of the uhaul never returned it. We waited over 2hours which set us behind. Jake's was awesome. The 2nd location was very disappointing They were rude and they told us that we could drop the uhaul off at any location. We tried but we ended up going to our normal drop location.

KONI C. 
Évaluation :
2

The uhaul app and when you change locations on me. I should verify

Cory H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAXWELL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

I thought the people working at this location were absolutely awesome. They were friendly to everyone and helped make our rental experience wonderful. Merci les gars!

JENNIFER E. 
Évaluation :
3

Was told by an employee that we would get a refund to the supplies we didn't receive so hopefully they can make it happen because moving is expensive!

JASON B. 
Évaluation :
2

Make sure the A/C works in EVERY truck. Some people have to make long trips in these trucks. Moving is already frustrating sometimes and no air makes it worse. No one wants to make 30+ min drives in the heat when there is no a/c. Also, not just clean , but SANITIZE EACH truck after it is used. No one wants to get in and feel like the truck they are in isn't clean and filled with the germs and bacteria of the family that drive the truck before.

VASANTI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEL S. 
Évaluation :
5

I feel that we were way over charged. I am reading the receipt and it shows that we drove 62 miles, NO WAY did we drive 62 miles . We left uhaul and drove to 3737 Waldmere Ave (Gleaners Food Bank) 10 minute drive then delivered food to Billies Food Pantry 1754 W. Morris St. 12 minute drive and then back to u haul another 10 minute dr. So I defintely feel that we were over charged.

Brenda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OCHUOLE A. 
Évaluation :
5

Very easy. Quick. Nice people. THANK YOU

JACK J. 
Évaluation :
5

Not sure why I was charged 15 $for fuel. When I picked up truck it had 110 miles to empty and when I returned it the gauge was over 120 miles to empty

MARK O. 
Non les évaluations ont été soumises pour cet établissement.

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