Évaluations des clients U-Haul of Milpitas

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Milpitas

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Dan S. le

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Le client n'a pas laissé de commentaire.

Ramon R. le

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Nothing, i have rented from this location since U-Haul has been there

Hawa A. le

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Le client n'a pas laissé de commentaire.

Annette R. le

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Everything was great just kind of expensive.

Mike M. le

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The whole team was friendly and helpful. We have used this Uhaul location for many years and they are wonderful. Sally

Allyn L. le

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Everything went smooth and fast! Very helpful. Highly recommend!

Mark W. le

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They had a windshield that was cracked and they didn’t realize that until they were going to give it to us Fortunately another truck just came in and we were able to use that

edward n. le

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Self drop in used to be pretty easy earlier now its a big task , taking pictures etc.. And the plans are properly explained over website. Overall not a great experience with U-Haul, Earlier the experience was quite awesome.

Mary L. le

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The U-Haul reps here are awesome. It's crazy busy and they work like crazy to help everyone. 6 stars out of 5.

Tim T. le

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Only downside is the exterior van is very dirty

john h. le

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The same guy from the other location, also helped me at this location. He was great! But it was weird, I felt like I was in an episode of the twilight zone, everyone at this location was also super nice. Even though they were busy with other customers they still took the time to greet people as they came in and let them know they would be right with them. They were super patient helping the couple in front of me. It looked like it was their first time renting a van and the attendant walked them through all the different accessories they would need.

KARA D. le

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Absolutely nothing, the staff is amazing!!

john l. le

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the hooker-upper did not know that I could have bought from you the trailor lights adaptor kit (round plug to flat plug ) . we had to go to an autoparts store to get one !!!

Kris S. le

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The employees were very polite and helpful

Man Kit T. le

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Le client n'a pas laissé de commentaire.

Gabe V. le

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Le client n'a pas laissé de commentaire.

Olivier L. le

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Le client n'a pas laissé de commentaire.

Nicole C. le

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Le client n'a pas laissé de commentaire.

Dale M. le

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Fast and easy! Very effcient!

JAMES G. le

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Le client n'a pas laissé de commentaire.

Reid B. le

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Fast equipment return. Waited a few minutes to be seen when checking out and checkout process was a bit slow, but this is common to the other location I visited in the area.

Valeri K. le

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Nice people. Great service.

SOONSE L. le

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Le client n'a pas laissé de commentaire.

jintian g. le

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Very speedy drop off because the staff was very quick to inspect the car and check me off.

ANA P. le

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Le client n'a pas laissé de commentaire.

richard o. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Le client n'a pas laissé de commentaire.

Nancy C. le

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Le client n'a pas laissé de commentaire.

Teodulo C. le

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Good employer an good services

David N. le

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Le client n'a pas laissé de commentaire.

Bryan Z. le

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Le client n'a pas laissé de commentaire.

Brandon P. le

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Le client n'a pas laissé de commentaire.

Alex W. le

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Le client n'a pas laissé de commentaire.

BERNADETTE D. le

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Le client n'a pas laissé de commentaire.

Neil B. le

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Super fast checking in via on-line which speed up the process at the station significantly and fast drop-off as I need the truck for a couple of hours.

Lloyd H. le

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On-line said it was closing at ?.. Rushed to get there in time to find out there was 7/24 dropoff. Would have been less stressful if online was correct

JASON T. le

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Le client n'a pas laissé de commentaire.

Lora F. le

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Friendly, well stocked, quick checkout process while still taking time to answer all of my questions.

Anthony C. le

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Well trained crew. Very courteous, professional and great sense of humor. Like the service and their attention to detail. I wish all service oriented companies worked like this.

Mike J. le

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Nothing!! Keep up the good work!!!!

Swapnil G. le

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Le client n'a pas laissé de commentaire.

Tewa K. le

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Le client n'a pas laissé de commentaire.

Lorelei I. le

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Le client n'a pas laissé de commentaire.

Isagani A. le

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Great service, especially Brendan who went above and beyond on the can rental.

Tuan N. le

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Good job ?? Thank you all.

Rene G. le

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Excellet

sasi krishna T. le

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Le client n'a pas laissé de commentaire.

Jessie Y. le

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Need to upgrade your trucks

PRESTON B. le

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Le client n'a pas laissé de commentaire.

ed l. le

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Helpful attendants from making reservations to the final checkin. Service like it should be

Kaitlin S. le

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The owner was FANTASTIC. He was so helpful, friendly, and attentive. He took extra time to help me select a good drop off location, gave me pointers for operating the truck, and even comped me some extra miles since I had to go out of my way to pick up in Milpitas instead of my original pickup location. Wonderful customer service - if you are able to reward or acknowledge him in some way, please do!

Diana J. le

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Le client n'a pas laissé de commentaire.

Lan N. le

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Your customer service should check gas meter correctly. Last Sunday 5/5/19 I rented a 10 foot truck for local moving. when I received my truck, gas meter showed gas level at a bit lower than 1/2 but the check out paperwork showed gas level at 9/16. I supposed to show this discrepancy to them but I was already left U-Haul facility for 3 minutes and I did not think them would believe me. Before I returned the rental truck, I filled up gas in up to 9/16. Next morning, they emailed me my receipt where they marked gas level meter was at 5/8. I am confused and lost my trust on this U-haul facility. Lan Nguyen, Customer.

hannibal B. le

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Le client n'a pas laissé de commentaire.

Alexander B. le

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Le client n'a pas laissé de commentaire.

allison d. le

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Le client n'a pas laissé de commentaire.

WARNER A. le

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Keep up the great service..

Tahir M. le

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I did not know that I had to refill the fuel and I was charged $22.5 for 31 miles! It makes sense to make it very clear or include the fuel cost in the MI charge.

Lan N. le

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Le client n'a pas laissé de commentaire.

mo j. le

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Dave has a great customer relations.

Theodoros K. le

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Le client n'a pas laissé de commentaire.

john s. le

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Le client n'a pas laissé de commentaire.

Allison E. le

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The 24/4 service was not working probably. We had to wait over 30 minutes for the office to open since we were out of hours for our self service check in. This was extremely frustrating. Luckily the team at the Milpitas was super friendly and helpful once they opened on getting us on our way quickly. I will never use the 24 hr self check in again and will be telling my friends and family about our grievances.

B H. le

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Le client n'a pas laissé de commentaire.

Don G. le

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The staff is the most helpful snd polite that I have experienced in a long time. The lot attendant/manager was most helpful and made me feel as I knew him forever. A great all around guy! Bravo U haul....I will rent again, its so easy and inexpensive ??

DONALD M. le

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needs customer restroom

joseph h. le

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fast, easy, reliable

jose g. le

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Staff was very helpful and rental trucks are maintained and very clean. I have been using this location for years and will continue to use it along with recommending to family and friends.

linda p. le

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The truck ran hot all the way to Woodlsnd Hills. I was asked to dtop the truck at a diffetent place. Outside of Woodland Holls. Place wad not opened as we were told. Two days lsyer we were told the truck was stolen.

Pawel R. le

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Le client n'a pas laissé de commentaire.

Ofelia T. le

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Great customer service

sohan k. le

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Le client n'a pas laissé de commentaire.

eric c. le

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Le client n'a pas laissé de commentaire.

Albert R. le

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Le client n'a pas laissé de commentaire.

Quang N. le

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I came to U-Haul rental place and rented the van from Dave, He is very friendly and provide prompt response to my Q&A. The whole process completed within 10 min. Best

Wen-Jr J. le

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Le client n'a pas laissé de commentaire.

Pete C. le

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The rep. was very precise & prompt in assisting my requirement, pick-up & return.

Dawson C. le

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Great experience. Staff were helpful and responsive.

jose s. le

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Le client n'a pas laissé de commentaire.

EDIK K. le

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Le client n'a pas laissé de commentaire.

manish r. le

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The receptionist was very helpful and even helped in quick reservation of the van . Thank you so much. Keep up the good work. I love u-haul so much!

Hai D. le

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Le client n'a pas laissé de commentaire.

Ava C. le

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Always a pleasure thanks again!

david f. le

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Le client n'a pas laissé de commentaire.

justin i. le

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The staff was very friendly and professional. Out of all my U-Haul experiences (100+) this was the best staff I ever encountered. Please send them my appreciation!

Michael D. le

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It’s just a weird little location, but making sure driveways and parking lot are clean and well-maintained, employees are clean, friendly, and have a sense of urgency, etc.

dong z. le

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Le client n'a pas laissé de commentaire.

EDIK K. le

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Le client n'a pas laissé de commentaire.

Danny D. le

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Le client n'a pas laissé de commentaire.

Karen D. le

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Quick easy pick up & return!

Alexey B. le

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Le client n'a pas laissé de commentaire.

brad m. le

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Though these folks were very busy, they treated us as if we were their only customers! Outstanding!

Arnulfo B. le

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need more customer parking space

Soumava K. le

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Le client n'a pas laissé de commentaire.

roland h. le

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Good attitudes and customer service. Makes me want to own a U-Haul business!

gary w. le

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Le client n'a pas laissé de commentaire.

John D. le

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yes, the tech knew what to do, and quickly guided me into the check point, went over the paperwork with me, inspected the units rented, and took the equipment to his needed location on the lot. The trailer is an excellent design, and useful for a novice car guy like me. I'll request one again. Thank you.

ahti o. le

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The crew were all super helpful and respectful :) Definitely returning here

Connie V. le

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Clerk was very friendly.

melissa k. le

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Le client n'a pas laissé de commentaire.

Jeannie O. le

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The young man that checked us in was very friendly.

MICHELLE A. le

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Le client n'a pas laissé de commentaire.

FRANCIS W. le

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Le client n'a pas laissé de commentaire.

Denis C. le

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Le client n'a pas laissé de commentaire.

Chris T. le

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I've lived in this area for 11 years and have always gone to this U-Haul center for my rental needs. They always have equipment and trucks available for renting and the staff are helpful and work quickly to get their customers out the door with their trucks/trailers. Very grateful for U-Hual in general. Saves having to borrow friends' truck on a pinch.

MING L. le

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Le client n'a pas laissé de commentaire.

Juvy M. le

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I inadvertently choose the wrong hitch for my Ford Transit Connect van and the installer needed to go to another Uhaul location to get the correct hitch. The mix up was clearly explained and what needed to be done. The Uhaul website did not make it clear enough the correct hitch I needed so hopefully the website can be updated for future customers. other than that, the service was great.

Robert G. le

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I used Express Checkin, yet still had to verify my details. It would be nice if Express Checkin was actual seamless and I could pick up a trailer without having to enter the store, wait in line and get my drivers license / card checked. I wouldn't even mind paying a little extra for it.

Matthias L. le

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Le client n'a pas laissé de commentaire.

Ray N. le

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Le client n'a pas laissé de commentaire.

Dimuthu U. le

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Easy to pick up & drop off

ralph m. le

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Don't call in your reservation. Go to the site or make sure you talk to someone on site, not their answering/reservation dept.. Second time they messed up the reservation, wrong trailer..This time they even had me hauling it with a different name and vehicle. Sent them message, two days later, no fixing my problem. Different name on invoice they emailed to me not fixed..

Greg G. le

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This was a last minute pick up location due to inventory.I was taken care of quickly with no problems

Denise M. le

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Le client n'a pas laissé de commentaire.

Allen R. le

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At this point, I wouldn't recommend U-Haul to anyone. First off, i made a reservation a month in advance hoping that picking up the truck would go smoothly. I was wrong. I go to the U-Haul location to pick up my truck, then i get sent to a gas station up the road to pick up the truck. Once i get to this gas station, there's no where to park and once i do park, i make contact with the gas attendant and she tells me i have to call a "guy" to come give me the keys. At this point its getting ridiculous. i call this "guy" and he doesn't call back or text back. So now i call customer service. The U-haul location i was just at says they have no trucks. So then i get put on hold and get put in touch with another woman. she sends me to another location up the road, which is the Oakland Rd location and for my inconvenience says she will discount my rental down to $180.00. Which of course when i get to the location, they know nothing about it and i don't get the discounted price. so after all this, people waiting on me because of the musical truck pick up location and not living up to your promise of discounting my rental like the customer service person said she would. no, i wouldn't recommend u-haul at this time. i hope you look into why i wasn't discounted when your representative said i would be. and i hope to be compensated some way for not only my inconvenience, but the people who were waiting for me in the rain to help me move.

Kiran P. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Kendra M. le

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The pick up process we extremely complicated difficult and confusing

JOEL E. le

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Not much to improve on. You've got it down. Quick in, hooked up, and out in less than 15 minutes. Also, great selection of trailers. Return is even quicker, like 5 minutes.. Awesome employees at Oakland Blvd in Milpitas.

srikrishna g. le

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Discounts for first time customers and return customers

carlos b. le

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The only criticism I have is the fuel gauge was not synced up with the paper work, therefore I had to pay a couple extra bucks get the gas gauge to sync up again.

Joel T. le

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I felt that service was very good, both at check out as well as check in. The attending clerk explained everything clearly and verified my info quickly. I had checked in on-line, so that part went well, and the final truck pickup was very efficient. Good Job!

Ishita M. le

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I left my wallet in the truck and when I came back to get it they just kept saying they never saw it

MIKE R. le

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Le client n'a pas laissé de commentaire.

Arthur R. le

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Le client n'a pas laissé de commentaire.

juan r. le

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Le client n'a pas laissé de commentaire.

Meryl S. le

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CSR upon pick-up was fast, friendly and super easy.

linda n. le

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5star

Flordeliza V. le

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Friendly staff, fast service .

alex b. le

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Le client n'a pas laissé de commentaire.

TARUN L. le

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Le client n'a pas laissé de commentaire.

Joby n. le

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Le client n'a pas laissé de commentaire.

Randy G. le

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I turned the trailor in early. As it was already needed by another customer. I wonder if I get a partial refund for returning trailor so it could be rented early

Nickelson C. le

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This wasn't my 1st time at this facility. The customer service is excellent, the gentleman at the counter is always courteous, they do not try toup sale you, they give you what you want a short walk throughof the vehicle and you are on your way.

Jerome F. le

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Front desk staff was friendly. She was very helpful in what equipment to rent. Aaron, the staff who helped install the trailer was very friendly and helpful in setting everything up and ensuring everything was safe and ready to go.

Piyush G. le

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Awesome service with friendly staff .

William W. le

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Le client n'a pas laissé de commentaire.

Paulie S. le

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Le client n'a pas laissé de commentaire.

juventino r. le

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Le client n'a pas laissé de commentaire.

Charan L. le

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Le client n'a pas laissé de commentaire.

Mike W. le

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Le client n'a pas laissé de commentaire.