Évaluations des clients U-Haul of Milpitas

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Milpitas

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Carlosantonio L. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

Savannak P. le

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We are unable to pick up the reserved truck on 2 separate reservations recently in one week, both times are due to problem with uploading the credit card info in UHaul system after completed an online reservation. Both times, we are told to provide the credit card info over the phone because there is no credit card info shown in the system and company account payable personnel have to call Uhaul customer service back which took about 30 min wait time with phone on hold for someone to respond when there is the payment issues. Please improve your system, so everything is streamlined online.

Sean H. le

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Le client n'a pas laissé de commentaire.

David P. le

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Return service was great, staff was friendly and fast

Zachary J. le

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More parking spaces for customers.

Steve R. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Le client n'a pas laissé de commentaire.

SOONSE L. le

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The staff who helped me was very kind

Fabio D. le

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Le client n'a pas laissé de commentaire.

Apolosi N. le

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Good customer service.

Jonathan V. le

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Le client n'a pas laissé de commentaire.

Joseph A. le

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Le client n'a pas laissé de commentaire.

Eleoren S. le

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Lots of vehicles to choose from. Friendly helpful staff. Brandon was awesome!

FRANCIS W. le

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Le client n'a pas laissé de commentaire.

long s. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Weiqin M. le

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Great customer service Help to schedule cancel and reschedule

Varun P. le

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The entire process can use less paper

Carmen Z. le

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Le client n'a pas laissé de commentaire.

Kristine P. le

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Le client n'a pas laissé de commentaire.

Chezka L. le

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Le client n'a pas laissé de commentaire.

Yugeshbabu T. le

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Le client n'a pas laissé de commentaire.

Chenyu L. le

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Le client n'a pas laissé de commentaire.

Ileana S. le

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Just keep it the way it is. Very professional and kind people all around. Thank you!

Gabe V. le

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We usually rent a17' van on a monthly base and so far we have had no problem.

Thomas F. le

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1. Did not include paid-for furniture pads and hand truck. I had to drive back in my car to get them to avoid putting additional miles on the truck causing much inconvenience and time lost. 2. They were repaving the lot causing extensive poor air quality and congestion so I did not want to subject my car to all the dust and my lungs to the toxicity in the air. Had to park a ways away. 3. Only ONE counter person was available so the line was very long causing an extensive wait. 4. I find the gas policy a rip off. Should provide a FULL tank of gas when picking up the truck, and require a FULL tank of gas when dropping off. It's unrealistic to be able to calculate the amount of gas in the tank being filled in eighths'!!!

esen m. le

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thank you for quick help

Irfan R. le

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i had the same issue 3 times in a row (every year i rent the same vehicle for an event in the summer time) and they had an e-alert on my file because my Driver's License ID is very similar to another person's and every year i have to go through the same process of getting it cleared up and every year they say it will be cleared out of their system. So i have to waste almost 45 minutes of my time in order to get it cleared up before i can rent the van. This has happened 3 times now.

STEVEN W. le

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Le client n'a pas laissé de commentaire.

Keval C. le

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I was charged for 2 rental periods. My booking was from 3pm to 11 pm on 06/30/2019. I dropped the vehicle at the centre at 9.00pm itself and left the keys in the drop box. However the reciept shows return time of 1.22pm on 07/01/2019. My uhaul contract # is 24437602

Mandar P. le

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Le client n'a pas laissé de commentaire.

Ryan O. le

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The guy that helping us is so nice!!!

Brian B. le

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The online process was super easy and the guy at the counter was shocked that I got it done so fast. ??

Chaitanya H. le

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Would be excellent if you can expedite the customer processing times.

Edgar P. le

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This location was closed when I arrived, and there was a bunch of people parked in a line in such a way that was starting to block the sidewalk. Everyone else there also seemed confused. Everyone eventually discovered the drop off box for keys, but not all instructions were posted together (they were around the corner from each other).

KImngoc A. le

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Le client n'a pas laissé de commentaire.

peter p. le

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I drove 17mil. I payed more than $86.OO ! Over charge. No answer the phone.

Doanh N. le

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Le client n'a pas laissé de commentaire.

Mezyad A. le

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Le client n'a pas laissé de commentaire.

Juan F. le

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Glen a nice guy. Very profesional and friendly. Thank you very much

Manny S. le

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Manager Brandon and Lauren made my day! They worked hard to make things easy for me and explain all the details that made my truck rental hassle free. Thanks again for the great help!

Anthony T. le

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Have more 15 feet box trucks available.

Gregory J. le

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Well done, Milpitas U-Haul! The guys were polite, professional and fast.

Suhas M. le

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Better car parking arrangements

kobi R. le

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Calculation was look unfair

Anthony W. le

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I accidentally left an item in the truck and called several times the following day to retrieve and no one answered. So i went there they tagged all over it.

JESSYEL G. le

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Le client n'a pas laissé de commentaire.

Diane G. le

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Le client n'a pas laissé de commentaire.

greg t. le

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Have more staff on a summer Sunday morning. I got to the location upon opening, at 9AM, and was 6th person in line. Each of us had a confirmation/reservation, and it still took 40 minutes for me to even get to the the counter. Everything thereafter went smoothly, but the opening experience made it difficult with a fully scheduled day of moving.

JEFF B. le

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There was a line out the door. The wait was extremely long. There was only one person working the counter. he was doing a very good job but the customer were not happy at all. The owner needs to hire more help that store was very buzzy they should be able to afford it

Dan S. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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Le client n'a pas laissé de commentaire.

Ysmael M. le

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Took an over an hour to get my work rental because the customer service on line had troubles clearing an e alert that should have been cleared after my Last rental

Sam H. le

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Upon install the hitch, they don't neither install the plastic splash guard back to the car nor to return it to me. Not even mention about until i found it out 2 months later

Rene P. le

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Le client n'a pas laissé de commentaire.

Judy M. le

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Le client n'a pas laissé de commentaire.

Martin R. le

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Le client n'a pas laissé de commentaire.

Kingman Y. le

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Excellent service. Informative and friendly personnel - detailed explanation of different sized cargo bins and ramps. Quality equipment. They got me out on the road in minutes. Return was as easy and informative. Highly recommended.

Gabe V. le

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Great customer service from all the employees.

Jianying C. le

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Le client n'a pas laissé de commentaire.

Milind D. le

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Big NEGATIVE. I book at my preferred location and I am sent to somewhere else because the prefered location does not have that (or any vehicle) since it's just a dealership. Why do you even give a choice if this place is barely going to have any inventory (only if someone who booked one-way trip, drops it here, i was told). I get notified of this change A day after I booked it (few hours before the pickup) messing up all my plans. I understand if you don't have some very special inventory but having a location that has nothing should not be part of choice given to customer.

Sonja J. le

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Le client n'a pas laissé de commentaire.

Siddharth C. le

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The check in process was very efficient and professional.

Dan S. le

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Le client n'a pas laissé de commentaire.

Ramon R. le

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Nothing, i have rented from this location since U-Haul has been there

Hawa A. le

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Le client n'a pas laissé de commentaire.

Annette R. le

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Everything was great just kind of expensive.

Mike M. le

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The whole team was friendly and helpful. We have used this Uhaul location for many years and they are wonderful. Sally

Allyn L. le

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Everything went smooth and fast! Very helpful. Highly recommend!

Mark W. le

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They had a windshield that was cracked and they didn’t realize that until they were going to give it to us Fortunately another truck just came in and we were able to use that

edward n. le

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Self drop in used to be pretty easy earlier now its a big task , taking pictures etc.. And the plans are properly explained over website. Overall not a great experience with U-Haul, Earlier the experience was quite awesome.

Mary L. le

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The U-Haul reps here are awesome. It's crazy busy and they work like crazy to help everyone. 6 stars out of 5.

Tim T. le

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Only downside is the exterior van is very dirty

john h. le

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The same guy from the other location, also helped me at this location. He was great! But it was weird, I felt like I was in an episode of the twilight zone, everyone at this location was also super nice. Even though they were busy with other customers they still took the time to greet people as they came in and let them know they would be right with them. They were super patient helping the couple in front of me. It looked like it was their first time renting a van and the attendant walked them through all the different accessories they would need.

KARA D. le

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Absolutely nothing, the staff is amazing!!

john l. le

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the hooker-upper did not know that I could have bought from you the trailor lights adaptor kit (round plug to flat plug ) . we had to go to an autoparts store to get one !!!

Kris S. le

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The employees were very polite and helpful

Man Kit T. le

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Le client n'a pas laissé de commentaire.

Gabe V. le

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Le client n'a pas laissé de commentaire.

Olivier L. le

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Le client n'a pas laissé de commentaire.

Nicole C. le

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Le client n'a pas laissé de commentaire.

Dale M. le

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Fast and easy! Very effcient!

JAMES G. le

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Le client n'a pas laissé de commentaire.

Reid B. le

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Fast equipment return. Waited a few minutes to be seen when checking out and checkout process was a bit slow, but this is common to the other location I visited in the area.

Valeri K. le

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Nice people. Great service.

SOONSE L. le

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Le client n'a pas laissé de commentaire.

jintian g. le

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Very speedy drop off because the staff was very quick to inspect the car and check me off.

ANA P. le

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Le client n'a pas laissé de commentaire.

richard o. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Le client n'a pas laissé de commentaire.

Nancy C. le

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Le client n'a pas laissé de commentaire.

Teodulo C. le

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Good employer an good services

David N. le

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Le client n'a pas laissé de commentaire.

Bryan Z. le

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Le client n'a pas laissé de commentaire.

Brandon P. le

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Le client n'a pas laissé de commentaire.

Alex W. le

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Le client n'a pas laissé de commentaire.

BERNADETTE D. le

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Le client n'a pas laissé de commentaire.

Neil B. le

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Super fast checking in via on-line which speed up the process at the station significantly and fast drop-off as I need the truck for a couple of hours.

Lloyd H. le

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On-line said it was closing at ?.. Rushed to get there in time to find out there was 7/24 dropoff. Would have been less stressful if online was correct

JASON T. le

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Le client n'a pas laissé de commentaire.

Lora F. le

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Friendly, well stocked, quick checkout process while still taking time to answer all of my questions.

Anthony C. le

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Well trained crew. Very courteous, professional and great sense of humor. Like the service and their attention to detail. I wish all service oriented companies worked like this.

Mike J. le

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Nothing!! Keep up the good work!!!!

Swapnil G. le

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Le client n'a pas laissé de commentaire.

Tewa K. le

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Le client n'a pas laissé de commentaire.

Lorelei I. le

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Le client n'a pas laissé de commentaire.

Isagani A. le

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Great service, especially Brendan who went above and beyond on the can rental.

Tuan N. le

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Good job ?? Thank you all.

Rene G. le

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Excellet

sasi krishna T. le

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Le client n'a pas laissé de commentaire.

Jessie Y. le

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Need to upgrade your trucks

PRESTON B. le

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Le client n'a pas laissé de commentaire.

ed l. le

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Helpful attendants from making reservations to the final checkin. Service like it should be

Kaitlin S. le

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The owner was FANTASTIC. He was so helpful, friendly, and attentive. He took extra time to help me select a good drop off location, gave me pointers for operating the truck, and even comped me some extra miles since I had to go out of my way to pick up in Milpitas instead of my original pickup location. Wonderful customer service - if you are able to reward or acknowledge him in some way, please do!

Diana J. le

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Le client n'a pas laissé de commentaire.

Lan N. le

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Your customer service should check gas meter correctly. Last Sunday 5/5/19 I rented a 10 foot truck for local moving. when I received my truck, gas meter showed gas level at a bit lower than 1/2 but the check out paperwork showed gas level at 9/16. I supposed to show this discrepancy to them but I was already left U-Haul facility for 3 minutes and I did not think them would believe me. Before I returned the rental truck, I filled up gas in up to 9/16. Next morning, they emailed me my receipt where they marked gas level meter was at 5/8. I am confused and lost my trust on this U-haul facility. Lan Nguyen, Customer.

hannibal B. le

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Le client n'a pas laissé de commentaire.

Alexander B. le

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Le client n'a pas laissé de commentaire.

allison d. le

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Le client n'a pas laissé de commentaire.

WARNER A. le

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Keep up the great service..

Tahir M. le

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I did not know that I had to refill the fuel and I was charged $22.5 for 31 miles! It makes sense to make it very clear or include the fuel cost in the MI charge.

Lan N. le

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Le client n'a pas laissé de commentaire.

mo j. le

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Dave has a great customer relations.

Theodoros K. le

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Le client n'a pas laissé de commentaire.

john s. le

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Le client n'a pas laissé de commentaire.

Allison E. le

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The 24/4 service was not working probably. We had to wait over 30 minutes for the office to open since we were out of hours for our self service check in. This was extremely frustrating. Luckily the team at the Milpitas was super friendly and helpful once they opened on getting us on our way quickly. I will never use the 24 hr self check in again and will be telling my friends and family about our grievances.

B H. le

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Le client n'a pas laissé de commentaire.

Don G. le

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The staff is the most helpful snd polite that I have experienced in a long time. The lot attendant/manager was most helpful and made me feel as I knew him forever. A great all around guy! Bravo U haul....I will rent again, its so easy and inexpensive ??

DONALD M. le

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needs customer restroom

joseph h. le

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fast, easy, reliable

jose g. le

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Staff was very helpful and rental trucks are maintained and very clean. I have been using this location for years and will continue to use it along with recommending to family and friends.

linda p. le

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The truck ran hot all the way to Woodlsnd Hills. I was asked to dtop the truck at a diffetent place. Outside of Woodland Holls. Place wad not opened as we were told. Two days lsyer we were told the truck was stolen.

Pawel R. le

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Le client n'a pas laissé de commentaire.

Ofelia T. le

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Great customer service

sohan k. le

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Le client n'a pas laissé de commentaire.

eric c. le

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Le client n'a pas laissé de commentaire.

Albert R. le

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Le client n'a pas laissé de commentaire.

Quang N. le

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I came to U-Haul rental place and rented the van from Dave, He is very friendly and provide prompt response to my Q&A. The whole process completed within 10 min. Best

Wen-Jr J. le

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Le client n'a pas laissé de commentaire.

Pete C. le

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The rep. was very precise & prompt in assisting my requirement, pick-up & return.

Dawson C. le

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Great experience. Staff were helpful and responsive.

jose s. le

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Le client n'a pas laissé de commentaire.

EDIK K. le

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Le client n'a pas laissé de commentaire.

manish r. le

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The receptionist was very helpful and even helped in quick reservation of the van . Thank you so much. Keep up the good work. I love u-haul so much!

Hai D. le

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Le client n'a pas laissé de commentaire.

Ava C. le

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Always a pleasure thanks again!

david f. le

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Le client n'a pas laissé de commentaire.

justin i. le

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The staff was very friendly and professional. Out of all my U-Haul experiences (100+) this was the best staff I ever encountered. Please send them my appreciation!

Michael D. le

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It’s just a weird little location, but making sure driveways and parking lot are clean and well-maintained, employees are clean, friendly, and have a sense of urgency, etc.

dong z. le

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Le client n'a pas laissé de commentaire.

EDIK K. le

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Le client n'a pas laissé de commentaire.

Danny D. le

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Le client n'a pas laissé de commentaire.

Karen D. le

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Quick easy pick up & return!

Alexey B. le

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Le client n'a pas laissé de commentaire.

brad m. le

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Though these folks were very busy, they treated us as if we were their only customers! Outstanding!

Arnulfo B. le

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need more customer parking space

Soumava K. le

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Le client n'a pas laissé de commentaire.

roland h. le

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Good attitudes and customer service. Makes me want to own a U-Haul business!

gary w. le

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Le client n'a pas laissé de commentaire.

John D. le

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yes, the tech knew what to do, and quickly guided me into the check point, went over the paperwork with me, inspected the units rented, and took the equipment to his needed location on the lot. The trailer is an excellent design, and useful for a novice car guy like me. I'll request one again. Thank you.

ahti o. le

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Le client n'a pas laissé de commentaire.