Customer Reviews for U-Haul of Minneapolis

10991 évaluations

3545 Nicollet Ave   Minneapolis, MN 55408

(612) 822-2141

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(612) 822-2141

3545 Nicollet Ave
Minneapolis, MN 55408

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMY K. 
Évaluation :
5

Friendly staff, convenient location. Overall, great experience.

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
5

My experience with Uhaul was wonderful. Vinnie made it quick and easy. Merci.

Michelle M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAUN MICHAEL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

My pick up location was changed the night before my pickup. This location is challenging to drive a moving truck out of.

JACOB N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARA K. 
Évaluation :
4

It's a busy location and well-run. My only complaint is with the app used to return my equipment after-hours. I struggled for 15 minutes trying to enter the current mileage for my returned van - 13095. The Uhaul return app WOULD NOT ACCEPT an input of "0" in the middle of these numbers, and I had to enter a different number to move through the app and complete the return. The app also DOES NOT HAVE any comment section where I could have explained this! I called the UHaul phone number and finally got someone on the phone to explain all this to. Much more user testing of your "complete your return" app needs to be done. It was very frustrating. The other problem was trying to find the after-hours lock box to deposit the keys to the van. There were three customers wandering around the lot and building trying to find the drop box, which is cleverly hidden.

DEBRA A. 
Évaluation :
5

Easy drop off. Didn't take 5 minutes. Person outside ready to help. Drive up, drop off. Very polite.

CHRISTINE E. 
Évaluation :
1

There were 4 employees “working.” I was only person in line. They waited two minutes to help me as they talked about who was swapping shifts with whom. They seemed annoyed I was there. Also, is it permissible to smoke pot at work? The smell was abundant in the garage area and inside the customer service space.

colleen S. 
Évaluation :
1

Make sure you put down the right miles. Don't lie to the customer about getting a month free storage. When its not free. I was charged 214 for storage plus another 71 for mileage when the truck said 1000 miles less when I got to my destination. Yea doesn't make any sence right. I would like some type on compensation for all of this. I can't believe what I went through.

DEREK W. 
Évaluation :
1

Help the customer and do not tell them to fo online and make changes. Have good customer service, not sleepy and cranky. Take customers to unit and go over things. This was ridiculous ðŸ˜' 1/4 tank.of gas? It should be full when you pick it up and clean!! There was coffee spilled all over truck I had to clean up! Couldn't even see through the windshield it was so dirty with bugs. And it cost 500 $more for a smaller truck than 18 months ago. Wth?

Tanya C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean K. 
Évaluation :
3

App was slow for verification.

Megan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy F. 
Évaluation :
3

The area was busy making it difficult to get back onto the street. The parking was minimal.

Charleen M. 
Évaluation :
4

Couldn't drop off after hours as the web app on the phone would not accept any of my photos for odometer/gas gauge readings -- it just kept reloading the page, losing the odometer and gas reading I entered. Next day, dropping keys off was much easier

ROMAN PAVLOVICH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR W. 
Évaluation :
5

That guy Malachi above and beyond customer service skills

malachi C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHERINE F. 
Évaluation :
4

Staff using inappropriate language and slightly unprofessional behavior in front of client

TC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
3

Staff need to be more friendly, and helping. Also, I was charge an extra 19,12 $ for gas when I already filled the gas to the proper line as it was when I rented the pickup truck. Might want to look into your staffing and find out why they charging customers for extra gas.. or due a walk through with the customer at the end, when we bring the vehicle back to drop off.

Cleavion W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARKER S. 
Évaluation :
1

I was told to go to 3 locations to find a Uhaul before I finally got to a location that actually had the truck I requested. When I finally got my truck it was in terrible condition. The mirrors couldn't be adjusted and really was not safe to drive. On top of it all I ended up getting charged much more than I was originally quoted, including a fuel charge even though I filled the truck right before returning it.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren K. 
Évaluation :
1

Van hadnt been cleaned out from previous use. Staff were incredibly unhelpful. Check out took an age. Parking on return was a joke - had to street park along with about ten others because the lot was completely full and overflowing. If I could do it all again, I'd never rent this.

Laurie L. 
Évaluation :
5

How much gas in the tank was misreported on the paper - essentially forcing me to return it with more than when I left.

MARK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASMINE L. 
Évaluation :
3

The location of this office is great. The staff could be friendlier, I've used UHaul several times before and the treatment was always more professional, the staff wasn't rude or impolite, just dry, short, mumbling, etc. Could use CS training.

LUIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Your online interface is very clear and efficient.

Terrance R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
4

The dollies I reserved were not there, I was not able to rent them even though I made the appointment weeks before, also the gas tank started off as below what was told to us, but besides that, everything was great 👍

AMY Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
2

I didnt have a problem with this location however, my previous reservation "expired". When I arrived, there was no truck, I called and waited for 30 min until someone was able to help me. Then, I had to drive to a different location to pick up the truck (15 miles away).

ILITCH G. 
Évaluation :
5

Can't think of anything.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY R. 
Évaluation :
4

Why did it cost 31,00 $ more to take it back to one of 3 U-Haul offices in my own city. Or 31 less to take it to 1 of three offices in a near by city? That is not customer service. that is a rip off.

REINHARD B. 
Évaluation :
5

It was great! Give those workers a raise

Caleigh S. 
Évaluation :
5

The staff was very friendly and even offered masks to the people who walked in without one! Gotta love the trailer/public health combo :)

SARA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACIEMICHELLE B. 
Évaluation :
4

No Comment

DEREK M. 
Évaluation :
5

Truly, it was just a simply and easy transaction from the pickup to the drop off. I reserved the reservation ahead of time, so it was quite the smooth transition.

JAMES P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hans C. 
Évaluation :
5

Love this location as we've used them before for either rental or just rental return/one-way contracts. Very organized and clean area. Staff was very helpful in addressing the issues we had on the front-end.

Jay P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARTIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Though their parking lot was jammed with trucks and trailers everything was orderly and taken care of. The experience was excellent.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy O. 
Évaluation :
5

The van interior was dirty with what looked like construction dust. Also only later in the rental when my spouse was driving behind me, we realized the rear brake lights were not working which is really unsafe especially when driving a large unfamiliar vehicle.

Jessica C. 
Évaluation :
3

Kind of slow lines. I thought we could check out without lines.

Paul E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lewis G. 
Évaluation :
1

Their bullshit website check in process didn't work so they charge me for an extra day and I've spent an hour on the phone trying to get my 30 $back and it's clearly designed to just make it so that I

ANDREW I. 
Évaluation :
4

Have't seen my final receipt yet by e-mail, but this group at this location did an excellent job. Professional and quick. Worked out very well for us. Thanks

ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTY V. 
Évaluation :
5

The employee that helped me was excellent, fast and courteous. top notch help.

Donald S. 
Évaluation :
4

Have the trailer at the point where it was rented.

ROBERT W. 
Évaluation :
5

First time experience using U-Haul and it was great all around. The 5x8 trailer held more than expected and made our move much easier. Will definitely comeback.

Mary W. 
Évaluation :
2

I had to wait outside for 30 minutes before I even spoke to an employee to get my truck. If you know you will be busy, there should be enough staff to support that.

Anna T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald O. 
Évaluation :
3

Too crowded

Lukas E. 
Évaluation :
4

I picked up my truck - pleasant experience. I did notice as I drove to my location that the gas tank was not as full as they indicated on my document. It said the truck had 1/4 tank but it did not. It was between 1/8 and 1/4, but closer to the 1/8. I took a picture at 9:31 that morning to document this. I printed the picture later when I was back home so I could bring it in. Uhaul said they would not accept the photo because it was taken 5 hours after check-in. I explained that I took it in the morning but just printed it now. I have the proof on my phone. When I got my email receipt, the showed a charge for gas and the gas indicator was between 1/4 and 1/8. I filled it to 1/4 tank just 3 blocks from the Uhaul center. They claimed it was not at 1/4, it was under. This is a scam....they tell you you started with more gas when you start and tell you the tank was not as full as it was. The justification I got on the phone was that I didn't get the 30 $fine for not returning it with the right amount of gas so I should be happy. Well, I am not. I want the fuel surcharge refunded....and they won't do it.

Patricia C. 
Évaluation :
4

had to wait a while to return vehicle.

WILLIAM K. 
Évaluation :
5

Bigger parking lot!

Julianne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge C. 
Évaluation :
3

Stood at sight for 10 min without anyone helping.

Gerald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siqi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA C. 
Évaluation :
1

when I checked out the truck the travel wrap bag was open and thrown everywhere. The car was full of cigarette ashes. When I return the car they refused to talk to me instead they were too busy talking amongst themselves even though I was the only person there. As soon as you open the door it smells like weed in the building. Overcharged me for fuel when I filled up the tank to where I got it. Did not refund me when I went under my estimated mileage. This is insane

DEAVEN G. 
Évaluation :
1

I complained today that it was not fair to expect customers to read the fine print about having to do something online, but the employee wouldn't waver the extra fees. I barely ever rent a car, so I did not know there was something I had to do online. Just because I was late through no fault of my own (the Speedway had all pumps closed), I was late with the return, and assumed depositing the key was enough. It's just sleazy to charge customers double like that without some kind of verbal help - something only nasty companies do. I was expecting better, both from this company and the generally friendly folks in Minneapolis.

JOSEPH S. 
Évaluation :
5

The gentleman at the Nicollet Ave store was very professional.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEWART J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelledid C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
2

You had 2 staff total, this happened before. You need 4 staff on weekends, especially at the end/beginning of the month. The staff work very hard, just 2 of them for 35 return/ check out. This is on U haul not the staff there

SAM S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DEAN H. 
Évaluation :
2

Customer service was lacking. Environment did not seem controlled.

Jamie K. 
Évaluation :
5

Counter staff was great.

Kevin A. 
Évaluation :
5

Staff was very helpful and effecient. Very knowledgeable of drop off procedure.

Adam B. 
Évaluation :
2

Everything went great, however I did refill gas before dropping off the Uhaul, and I was still charged for gas and refill.

Connor S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
4

The were super friendly and provided great service. The easiest drop off I have had in memory

James C. 
Non reviews have been submitted for this location.

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