Customer Reviews for U-Haul of Minneapolis

11 365 évaluations

3545 Nicollet Ave   Minneapolis, MN 55408

(612) 822-2141

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(612) 822-2141

3545 Nicollet Ave
Minneapolis, MN 55408

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Informed at time of pick up by very disengaged employee that they could not provide an appliance dolly or pads that I had included with my online order. Asked if another location may have an appliance dolly, his response was "you will have to call them yourself". I asked if there would be one available later that day, his response "don't know". He just didn't care, and made it uncomfortably obvious. Those front line employees can make such a big impact on a company's image. Merci.

Martin H. 
Évaluation :
2

The store is in an area where it was difficult to access and exit with a trailer due to tight turns and crowded lot conditions.

Christen E. 
Évaluation :
1

The sales associate at the front desk was dishonest. I rented a truck, received both a email and phone call confirmation. When I arrived, I walked past the truck I reserved. The sales associate told me it was unavailable because they “made more money renting a different truck” and tried to send me on a 30 mile round trip to pick up a different truck. He would not give me the phone numbers or contacts of any supervisors. After 45 minutes of deep searching the internet, I randomly found a direct dial to someone at u-haul corporate who gave me the direct dial of u-haul of Southern Minnesota's president. He corrected the situation very quickly but it should never have come to that.

BRADLEY B. 
Évaluation :
4

The employee that installed the lights and rented me a trailer was Mitchell. Mitchell was fast, efficient and kind! You're lucky to have Mitchell as an employee!

Margo H. 
Évaluation :
3

We dropped off at night. There were some chaotically parked vehicles. So did not see the facilty. The parking lot was a bit chaotic but I'm guessing that's not this place's fault.

KIP D. 
Évaluation :
5

Parking could be better

AUSTIN P. 
Évaluation :
4

Cargo area could have been swept and the blankets folded. (They were left wadded up in a pile and only served as an obstacle to my filling the cargo area.) Most importantly, I would really appreciate your sending me my final bill. You've sent contracts, survey requests, but never the document I needed most.

ANNE C. 
Évaluation :
5

Above and beyond.

ROBERT W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica F. 
Évaluation :
5

Great service and friendly

TORREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

My brother picked up the trailer so I can't say. But I do know the trailer was ready and waiting and the rental went smoothly. U-Haul staff called me a day or two beforehand to confirm the location and other details.

JOHN C. 
Évaluation :
2

the guy who took our trailer didn't know how to do it

STEPHANIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOHAMED M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blanche C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
1

I was given a truck with just below 1/4 tank. The truck had several scratches and bumps. No one came to inspect it with me. It smelled like cigarette smoke. I drove it exactly 2 miles (as verified by the mileage ) and then was charged 60 $for fuel and 6 gallons of gas. It felt like they tried to provide as little customer service as possible and then were just waiting for me to slip so they could charged insane extras. Do not recommend.

JESSICA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole P. 
Évaluation :
4

Our counter person was interested in the least bit of work possible. Pointed and grunted and when we asked for the blankets we ordered he seemed annoyed - pulled them from a pile on the garage floor; walked away. Not a welcoming experience.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estina B. 
Évaluation :
5

I drove 13 miles total. You charged me 18 $for gas. Why? Even if I didn't leave it at the same level I didn't come anywhere close to using 18 $worth of gas. I'll never use uhaul again.

Joshua L. 
Évaluation :
3

Have you CSR's pay more attention to the customers than the music video playing on their cell phones and hire more phone reps. Spent a half an hour on hold trying to confirm my pickup. Other than that everything was fine.

Barbara A. 
Évaluation :
4

Pick up location changed the day before I was getting the equipment.

Richard L. 
Évaluation :
2

A very congested site. The fellow who checked me in led me to the truck and said "here it is". Then walked away. Absolutely no familiarization tour. I had to back up the vehicle into an alley with no one to act as a guide. I was very disappointed in such poor customer service.

Michael F. 
Évaluation :
5

The employees at the Nicollet and 36th Street shop couldn't have been friendlier or more helpful.

robert C. 
Évaluation :
1

Location switched at the last minute without any notice from U-Haul. Upon arrival, contactless pick up was not prepared, and had to wait for employee to arrive. Once an employee was onsite, customer service was rude and non-informative.

CORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdi D. 
Évaluation :
5

Super efficient check out and return. Truck clean and ran well. Staff efficient and friendly. Store clean and well organized. Merci.

pamela ann M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabella S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
4

my rental was parked behind another vehicle and had some damage that wasn't previously documented. besides that the staff were excellent in helping me get set up and were very knowledgeable about policies and procedures

Michelle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex W. 
Évaluation :
5

Helpful and efficient

MERRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Rien

Kimberly D. 
Évaluation :
5

Friendly staff and good service.

wendy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL C. 
Évaluation :
3

Air was low in one of the tires but overall.a good experience

Maria C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL A. 
Évaluation :
5

Just a really sketchy neighborhood. I

PATRICK C. 
Évaluation :
4

Aucun

RYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
5

I have used this location about ten times in the last five years. They are great to work with. Very professional and efficient! Fortement recommandé!

BRUCE A. 
Évaluation :
1

The guy at the desk was on his phone and didn't even look up when I approached. There was a truck behind(blocking) the truck that the website said I should take. He said to just say i found the truck. I then got to the part that said to get a key from the counter, and walked up to him again. He continued to look at his phone until I asked if i got the key from him or someone else….”if it tells you to” was his response, and i showed him my phone. Another truck's trailer was tilted and therefore blocked my exit, so i had to turn my truck around little by little to go out the other way. The drop off experience was horrible. The same trailer was still blocking the one entrance/exit, and multiple people had returned their trucks and not parked them in a parking spot, but instead in the main drive area, blocking access.

ARIC D. 
Évaluation :
5

No problems.

Scott C. 
Évaluation :
4

I was really happy with how the situation was remedied by this location, however - we showed up at 7:30 for a 24/7 pick up of our truck and weren't able to do the pickup because apparently there were no keys in the lock box for us. This set our very tight schedule for the day completely behind and was really stressful considering we had booked the truck weeks in advance and had a confirmation phone call to make sure everything would be ready for us to pick it up at 7:30.

SONDRA V. 
Évaluation :
5

Malachi the guy who helped me great customer service

MALACHI C. 
Évaluation :
2

Staff wasn't masked

Sean D. 
Évaluation :
2

hospitality is poor at this location

Ilanit K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER A. 
Évaluation :
5

I have rented from this location 3 times this year. and each time I found the service members to be courteous, and despite being busy at that location, quickly processed the rental and got me on my way.

Dean T. 
Évaluation :
4

I haved great moment

LUIS P. 
Évaluation :
5

Vehicle was like new. The young clerk was helpful and good natured. A pleasant experience!

LEANN G. 
Évaluation :
5

Check engine light on.

THOMAS H. 
Évaluation :
5

I always use this facility and recommend it to others. The staff here are kind and helpful to me, an older citizen, not that familiar with driving large vehicles. I always get good advice.

Jinx H. 
Évaluation :
2

They charge me more money than I should be paying

ABDI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO N. 
Évaluation :
3

It was fine.

AMY E. 
Évaluation :
2

One tire had a slow leak.

Jeffrey P. 
Évaluation :
2

Make sure the gas is filled up all of the way

Hillary S. 
Évaluation :
1

I was charge 19 $fuel charge as I got half full tank. I drove only 14 mile and fill one gallon gas . The store person refuge to look my gas receipt. When I took the truck I have shown the has is not 5/8 to U haul representative at time to check out and he said Bro no problem.

ARVIND S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
3

I mean, I got what I needed and had no issues with the vehicle. But the vehicle was not clean, there were items inside left from the previous user. And the staff truly seemed like they would rather be doing ANYTHING else besides be there. Zero customer service skills.

CARLOS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REAIA R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

luis S. 
Évaluation :
5

The guy at the counter was great he was friendly educational respectful and happy he even met me outside doing drop off to check me out

Tiffany P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Vincent was superb, friendly, knowledgeable and efficient

KURT P. 
Évaluation :
1

My reservation included two furniture dollies and a utility dolly. None of these items were available when I picked up the rental vehicle at 9am. The van was dirty and the area where it was parked was extremely difficult to maneuver out of the parking area. Most likely my last U-haul rental.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARLETTE M. 
Évaluation :
1

Your employee yelled at me and told me he couldn't take the rental back and that he didn't have room for it. Then he went in the back, presumably talked to someone, then came out and said “you can leave”. That was it. No acknowledgement of his rude behavior, no acknowledgement that he was wrong and I was returning the uhaul to the correct location. Horrible customer service.

Christina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
5

Great quick service. I ordered online and couldn't be more pleased.

Tommy B. 
Évaluation :
5

Customer service was excellent!

CARMEN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christiana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SONDRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHAN R. 
Évaluation :
5

Met the owner Shay, what a terrific encounter. She was helpful and we managed to unhook the 6x12 trailer by ourselves. Easy to park and turn around. Thanks Shay!!

Angela E. 
Évaluation :
2

Extremely rude customer service.

Mrunal D. 
Évaluation :
3

I was overcharged on my rental. I dropped off the vehicle at the committed time and checked out with the attendant but it must not have been recorded until 2 hours later.

RACHEL A. 
Évaluation :
2

The lot was so crowded it was lucky I have large vehicle experience pulling the small 10 foot truck out. Was just told look for the number and a vague point towards the packed in vehicles. No offer to help get out of the lot. The inside of the truck was dirty. the two young men at the counter seemed more interested in laughing and sharing funny things on their phones then focusing on helping me.

Mary T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMANTHA E. 
Évaluation :
1

Incredibly rude service, not helpful at all. Truck was not in great shape.

REBECCA T. 
Non les évaluations ont été soumises pour cet établissement.

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