Location: overcrowded parking area, understaffed, and poor interaction. Process: couldn't use the website to quickly pick up vehicleRobert W.
Customer Reviews for U-Haul of Minneapolis
Pour nous contacter
Minneapolis, MN 55408
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Hire more people. Your employee was working hard and could have used some help.Anne R.
Le client n'a pas laissé de commentaire.Thomas F.
Had reserved 2 Dollys but at the time of pickup there were none available. Insurance does not cover overhead damage. I feel I was overcharged for the damage caused.Kathan S.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Juan B.
Young man who checked me in and out was very good, knowlegable , calm, and patient in answering my questionsJulie L.
This was the worst experience of my life. They supposedly sent me a text with things to fill out. Did not tell me to check the odometer reading or anything like that. Then upon returning they said I put on 1500 miles for an 800 mile driveReiley D.
Malachi was amazing. He made the process smooth and simple. Moving is typically stressful, and he made the experience as easy as possible.Sara F.
Le client n'a pas laissé de commentaire.Simon K.
Le client n'a pas laissé de commentaire.Willie R.
Le client n'a pas laissé de commentaire.Becky D.
Le client n'a pas laissé de commentaire.peter C.
Le client n'a pas laissé de commentaire.david K.
Always friendly and great service at this locationWendy C.
Le client n'a pas laissé de commentaire.Rick K.
Employees did not acknowledge me when they came in from being outside. I waited 5 mins before approaching them for keys to my rented vehicle because they were on the computer. If they had told me to hold on or even apologize for making me wait, I would feel differently, but they did no such thing. This location has a lot of unprofessional behavior.Natasha A.
Le client n'a pas laissé de commentaire.Lloyd B.
The guys there were great!nestor G.
I had left my Illinois tollway transponder on the dash right by the steering wheel when I turned in my truck. If a staffperson at the location had even LOOKED inside the cab, they would have seen the transponder and removed it. Instead, the next renter took off with the transponder and racked up almost $100 on my transponder before I found out about it and reported it as stolen, and now I have to pay various toll authorities that much money. I contacted UHaul, but of course you said, "Hey, sorry; not our problem." The incident really soured me on UHaul, about whom I had previously had a positive impression. NOT a good experience.Micah M.
Terrible experienceCorey M.
Easy to work with; very friendlyl.Gabriel R.
Very frustrated with U-Haul. I picked up the trailer on Sunday morning. I confirmed with the associate who was helping me that they closed at 5:00, but I was free to turn the trailer in after hours. We were helping my son move in town, so I took my time and returned the trailer after hours - thinking I'm returning the same day. Now I have to pay for two days. I think this should have been explained to me - it has not worked this way in the past. You gained an extra day of rental, but you lost a customer!Kurt B.
Le client n'a pas laissé de commentaire.Joshua K.
Promptly hooked up the trailer and made sure everything was working. Similarly, promptly disconnected and removed the trailer when I returned it.Skip C.
Le client n'a pas laissé de commentaire.Dakota S.
Horrible experience. Rude nasty employees. I was called a "Black Bitch" by one of the staff. Stay away from this location if you're Black. If you happen to leave anything behind by mistake, they'll keep it and won't even notify you. Do not recommendBREIONDA H.
Le client n'a pas laissé de commentaire.Brady E.
Le client n'a pas laissé de commentaire.Adam S.
Was good service no recommendations at this time.Stanley C.
Le client n'a pas laissé de commentaire.john T.
More instruction on truck use - like how to use lights etc how to turn off some lightCosta V.
The online portal was horrible. I was unable to access it to check out or return and it was an overall confusing and disappointing user experience. You should include this as part of your review. It suckedJosina M.
Le client n'a pas laissé de commentaire.Abdullahi A.
Change payment systemEmily R.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Mark S.
The staff were all great. I felt bad for them as someone had broken into the location early in the morning and they were trying to clean up the glass and take care of the customers. Getting in and out of that location is a nightmare. The trucks were clean but not taken care of very well.Emily L.
Le client n'a pas laissé de commentaire.Evangela O.
Le client n'a pas laissé de commentaire.Liliahna H.
Even though I reserved my U-Haul more than three weeks ahead of time, I was not able to pick up from my preferred location. Also, on the day of pick up four hours prior to picking up our location was changed again. I miss the communication because I was preparing to move and so my husband had to drive all over the cities trying to find the right location. Also, when he got there he had to move the neighbors trash bins out of the way to get the truck out of the parking lot.Timothy M.
Le client n'a pas laissé de commentaire.Rowan N.
I signed up for 6:30AM virtual pickup. Fortunately, I did not arrive until after 7AM when staff were present to help move other vehicles so that I could take the truck. Virtual pickup would have been impossible. The truck ran fine, but the inside of the cargo area was dirty (could have been swept out).Eric B.
I reserved a trolley beforehand but they told me they don't have itAsahi K.
Le client n'a pas laissé de commentaire.TERRY E.
Le client n'a pas laissé de commentaire.LYLE G.
I will never resent another uhaul. This was extremely unorganized, I couldn't even access my reservation online at all. To call to ask anything took an hour of hold time. I called to change my reservation location and my drop off location was just removed so 3 different uhaul places refused to accept my truck. This was absolutely ridiculous. I reserved a truck and then the day before was called and told that they didn't have my truck anywhere near me. Worst company to have moving trucks from.worst communication. Website and links don't work. Absolute garbage company.Natonya S.
There was a specific lady that helped us at the front desk and was very accommodating. My experience here was great!Victoria A.
Always kind, welcoming, jovial, helpful, easy going confidence because they know their business, resources, and systems. Vans and equipment clean or new, easy to drive out and returnNancy B.
Le client n'a pas laissé de commentaire.Tim H.
They took free money from me, they are really bad people who works there.abdikarin O.
Staff was friendly and efficient. A great experience due to them!Glen D.
Le client n'a pas laissé de commentaire.Jenista C.
Le client n'a pas laissé de commentaire.Travis S.
The online process could be easier and faster if when you click the â€œReady for Pick upâ€ section was done a little ahead of time since there are things you need to fill out before you're given the Uhaul truck. Also, taking out the truck was a little difficult, being that all trucks are parked very close together. Lastly, the staff could be little more friendlier. Merci.Alexis V.
The guy who took my payment was not clear about what level the gas needed to be, and I ended up getting charged for gas.GINA A.
Uhaul employees here are very helpfulBlake K.
Le client n'a pas laissé de commentaire.Taofic M.
Le client n'a pas laissé de commentaire.Frank L.
Efficient, friendly, totally professional service. A big help to our move. Merci.David R.
Le client n'a pas laissé de commentaire.Howard C.
I returned the vehicle after driving a total of 9 miles, as recorded on my receipt. I was charged for 3 gallons of gas upon return and have a VERY hard time believing the van gets 3 miles per gallon. Even 6 would be comically low, come on. I didn't even think the gas gauge moved noticeably over the course of the trip, which is why I didn't go out of my way to fuel up. The result was my rental cost nearly doubling. Enormously disappointing, especially since I had the van back within an hour. Should have rented from Home Depot and will do that in the future.Sara S.
Like the location, on the bus lineLoretta K.
our truck had a broken air conditioning. we had to return to the location to get a truck with working air conditioner which made us late to the warehouse which we were picking up some furniture. ( the reason we rented the truck). Called Mitchell and he told us he would extend the rental for one day. when we delivered the truck there was no record of the extra day and we have been charged the extra day. I will be challengingt the charge on my American Express.DOUGLAS H.
Le client n'a pas laissé de commentaire.mark U.
Le client n'a pas laissé de commentaire.Ralph G.
This is my favorite u-haul location in the twin cities! All they guys there are great to work with!Emily D.
Le client n'a pas laissé de commentaire.eli B.
The movers i hired, through uhaul, were over an hour late and i had to pay for an extra day bc they werent done in time. when i called to ask about this, i was transferred then hung up on.Abigail C.
Le client n'a pas laissé de commentaire.yvette F.
Le client n'a pas laissé de commentaire.Brad P.
It was packed and they had too much stuff. Could barely get trailer out of spot and couldn't get around the other inventory. The staff is great though just lot too small!!Scott R.
Le client n'a pas laissé de commentaire.Tammy D.
Le client n'a pas laissé de commentaire.Mohamed A.
Le client n'a pas laissé de commentaire.Billy M.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.abdi A.
Le client n'a pas laissé de commentaire.Kimberly P.
Le client n'a pas laissé de commentaire.yosley D.
Clean out the truck after the last user. There were remnants of drugs and food in the back and front.Emily N.
cleaner facilityJasvinder D.
Le client n'a pas laissé de commentaire.Glenn I.
Le client n'a pas laissé de commentaire.Zachary K.
Le client n'a pas laissé de commentaire.Karl G.
I returned it at night, about 9 pm, and so I had to fill out the on-line information which required me to take pictures of the trailer. Although it was pouring rain outside (as in 30 mph winds blowing sleets of thick heavy rain), I took the picture, but the internet facility would not accept it. I repeated this several times (after which I was thoroughly soaked, dripping wet, cold, and very miserable), but it never accepted the picture. While sitting in my car on the U-Haul lot, I finally called U-Haul and spoke with someone who told me I had to speak with someone else, and so I was transferred, only to get a recording asking me if I wanted a call-back or would like to wait. I selected call-back, and it told me it would call back within 4-11 minutes. Well, it did call me back in about 10 minutes but then said I would need to hold. I held for another 30 minutes, finally deciding I had had enough. So I left. By this time it was almost 10pm. They finally did respond on the call-back, about 10:30pm, 1,5 hours after I had first arrived at the U-Haul facility. I am not a complainer and I realize that things don't always go perfectly. But this experience was really pretty terrible. U-Haul needs to rethink their picture-taking requirement and their on-line internet facility.James M.
Mobile pick up did not work for me for reasons unknown. So I had to go to the counter to pick up the keys for my rental. I ended up waiting in line for 40 minutes because only one person was working the counter. This significantly altered my moving schedule. And I had reserved a furniture cart but none were available when I picked up.Elias D.
The lady who we dropped this trailer off with on 5/10/2022 didn't officially check it in at the location. Vinni Graham added an extra 50 minutes to our return, therefore making our return late and charging an extra day. We returned the trailer on 5/10/2022 and he didn't check it in until 5/12/2022 at 10:50am. This is fraud!Stacie F.
Le client n'a pas laissé de commentaire.Mahjub H.
The first trailer they gave me had tires with low air and they were unable to add air. Had to pull another trailer. The attendants were courteous, and helpful so based on that I'd recommend this location to others.Linda H.
Le client n'a pas laissé de commentaire.Natasha B.
The guys who work at this location on Nicollet Av are really working harder than other locations as they have a lot completely full of trucks to keep coming and going on really a corner lot that is too small for as many trucks as they rent. Its practically a landmark though, that location and we've used it many times for decades. The guys work hard and could probably use another hand.Laura R.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Ying W.
Despite setting up mobile check in, Gabriel would not give me my key without waiting in line for 10 minutes. When I did arrive at the front of the line, he had the key right in front of him. Literally only made me wait out of rudeness and spite. He was rude throughout our interaction. There is clearly no point in the mobile check in if you have to wait in line either way. This was quite an unpleasant interaction, and hopefully I will not move again for a good long time.William Z.
Gas tank should be full at pick-up time. We received our truck at only 1/2 full. All day loading the truck, we got on the road in the evening. We had to fill up late at night in an unknown, possible unsafe area. Smooth, comfortable, and easy to drive even in cross winds. Funny story to share- Hubby misplaced his morning coffee as we loaded up in Winnemucca, Nevada. To our surprise, he left the lidded cup on the tailgate and it remained there the entire trip to Mountain View, California. 422 miles and it didn't spill! Smooth driving truck!Joyce R.
Le client n'a pas laissé de commentaire.Ester Y.
It's not thelat is wasn't clean, it's the fact that the location is very small and cramped. No space to maneuver inside and out. It was clean but hard to be inviting when it's only one way in for vehicles and no parking for customers.ERIC T.
This was my worst rent with U-Haul ever! Messed up my order, found out the day before that I had no truck. I scheduled at least 2 weeks out. Only got the confirmation call to say I had no truck. Then I was charged triple my original rate and the times I booked were no longer available. They told me of would happen but they charged me another day after being the truck back at 2pm instead of noon, nevermind my original order allowed me to have the truck til 8pm. The rep that called about the late return was not user friendly and the truck was stinky and there was broken glass in the back of the truck.. Obviously hadn't been wiped down nor swept out.DAngela H.
Le client n'a pas laissé de commentaire.FERNANDO S.
Le client n'a pas laissé de commentaire.Abdi A.
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