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Don J.Customer Reviews for U-Haul of New Brighton
Testimonials From Recent Customers
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I have rented a van twice now. Both times were excellent. Fast and efficient! Clean vehicles. Will return there for my future rental needs. Highly recommended!😊
Laura E.I reserved a 20' truck. One wasn't available, so I got a 15' truck. Thankfully that was ok for my purposes, but another customer could have been quite upset if you didn't have the right equipment that was reserved. Make sure to honor your commitments.
AARON R.Excellent service à la clientèle.
INGRID R.Every single time I drop off at this location there are extra charges! Never with Penske though
KATHLEEN R.The gentleman that worked today (09/10/2021) is awesome! Very kind
KIYA T.The two men that assisted us were professional, courteous, considerate, efficient and respectful.
Perry M.The parking here is pretty bad as well as walking to and from the location after dropping off the car there are no sidewalks up to this location however I had to leave my car there and come back so a sidewalk would have been nice. Otherwise everything els was excellent I have not tried my new hitch yet so I can't say about quality of work but I'm sure it's good as the person installing seemed to know what he was doing.
paul L.Local owner with high level of motivation. Excellent service multiple times. Merci!
Thomas F.You forgot my ball mount and clips. Pretty disappointed because it's Labor Day weekend and now I have to go get one from another store.
Kai V.The salesman's misinformation ended up costing me twice as much as it should have.. Not happy at all with you all.. And I will never use them again. And I will never recommend them to a friend.
Alexander B.They changed my pick up time and location. I reserved a truck for 9am to 3pm and they switched it to 4pm to 10pm then charged me a 20 $'after hours' fee? You changed my time! They gave me keys and directed me to the wrong truck. The truck they did give me had a loose right side rear view mirror that moved everytime I hit a bump. Very unsafe and the the truck was on empty so I had to add gas twice once so I wouldn't run out and once so I wouldn't be charged for the gas I used. They still charged me. I dont think the gas they quoted was on the right truck. The whole experience was a disaster and disappointing.
MATTHEW S.Friendly staff and good customer service.
MARK T.Replace the manager Philip with one who actually cares about the service and experience customers receive. Replace the employees with employees that actually care about helping and creating a place for customers that is inviting and helpful. Fix your vehicles so that they work properly and don't cause damage to customers property and then refuse to pay for it.
Greg W.I Dealt with 2 different employees and they were good and well-trained.
ROBERT J.Bien
ajmal D.I always had answers in my questions
diego C.Efficient, attentive and friendly.
Christopher C.Everything was great minus the return online! I have an account already and it won't let me sign in so I did forgot password and it still didn't work! Once I figured it out with the contract number I was already home and still couldn't do it because it asked fir ur location! I tried and stood outside for a while and I sat in the truck trying
Ernisha R.great customer service. the driver's seat was a little lopsided, though and the sun visor kept falling. but i'd still recommend this place, b/c the customer service was so great.
GRACE L.The employees at this location are top notch, five stars for customer service
Stephen S.The staff at this location were very friendly and helpful.
DENISE M.No need for improvement! A friendly and personable team with good attitudes helped me and got me on my way quickly! Thanks for the great service! Cheers!
John C.All went very smooth.
PASQUALE P.Great service by Phillip!
Chad R.Employee was very nice amd helpful.
Matthew S.Fantastic experience. The location was busy at pick-up time, but the owner was present and kept things moving along at an excellent place. Equipment was just what we needed to get our daughter moved to college.
ALAN K.Not a thing. Went very smoothly. Thank you.
ROY M.Could not get key lockbox lock to open after multiple tries. Luckily a UHaul employee showed up to help finesse the lock open. Please switch to key lockers like Amazon used that had barcodes or digital codes to open.
Daniel T.Competent and polite service. Trailer was in good shape. Have used this location several times in the past and will go back again when I need to rent a trailer.
ALVIN W.They were extremely busy when I arrived. I needed to rent a small trailer and I was taken care of so quickly that I was amazed. Returning the trailer was even easier. Best U-Haul experience I have ever had, and I've used them several times.
Joseph M.Very helpful staff! Was quick and easy to pick up and drop off and get on our way!
LINDSAY W.They were so nice and friendly
David T.Small lot on a busy street with no room to turn around. Exiting the location was dangerous and difficult. Multiple returns blocked the entrance and it was difficult to navigate the lot after hook up.
GREGORY G.Quick and simple process, very friendly staff!
Samantha S.Everything went very smooth. Employees were polite and efficient. I will be using you again in about a month when my youngest goes off to college!
Glenn K.The app has severe problems. I needed to go to the web site to register returning the trailer as the app did not allow me to download a photo of the trailer at the deer.
Robert G.The service at that location was very good; friendly and helpful. Only problem for us was how far away location is from where we are in uptown Minneapolis.
John L.The staff was efficient, friendly and helpful.
Kate S.My order was made a month ahead, but still, not all items in my order was available at pickup. Only the truck was available. But all agents were very helpful and professional.
JENNIFER G.Having good customer relations
Godwin O.Great costumer service.
Victor S.Maybe not tell someone you will give them a 27 $gas credit if its at a quarter tank when i return it. It was exactly 1/4 tank when return. Your workers wrote down 1/8 tank. I got 10 $for putting 30 $of gas in plus i pay you alnost a dollar a mile. BULLSHIT
JACOB M.The gentlemen I checked out with was great! He pulled the truck out for me so I could easily get on the road. He helped me with the extra supplies I needed, too! The truck itself was much older than I expected. I anticipated a more updated cab but all things considered, it was fine and served the purpose I needed!
Jennifer E.Adam who helped us when we picked up the truck and dropped it off was EXTREMELY helpful.
Steve S.Great service. Friendly guys with great service.
Lance M.The guy that checked me out today was a jerk literally the last time I was there. But today, he was courteous and a gentleman to the core. I will be back and see what happens next time.
Edeth J.I really appreciated the text reminder about our appointment. Very helpful! We dropped our van off to have a hitch installed and it was ready within an hour. Very efficient. Very easy. Would definitely recommend.
Kathryn F.Excellent experience overall
mark U.My hitch didn't arrive and I received a call the day before which was nice. They called when it came in and scheduled the appointment ASAP Both on the phone and the day of the appointment they double checked everything with me. Everyone was professional and helpful.
Patricia D.