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Emanual A.Customer Reviews for U-Haul of New Brighton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I picked up the truck with near empty fuel tank (range of only 46 miles remaining). Everything else about my rental was great, but when you pick up a truck, and the first thing you need to do is get gas, it put my first impression on the wrong foot.
Christopher C.Very easy pick up and drop off!! The Cargo Van was super for the needs of the day AND way less expensive than other options we looked at. Highly Recommend this location!!
Sheila M.Great service -- and friendly front desk person. Excellent experience.
Jennifer P.Adam runs a great business. Quick in and out. Knowledgeable. Resourceful.
James B.Everything went very smooth; customer service was excellent. Adam was very professional!
Minda B.Madeline is amazing and knows what she's doing!!!
pete S.If the check out prices could be quicker for repeat customers, that would be awesome.
Jonathan A.Had a great experience twice this week. Understaffed but competent and efficient crew kept their cool during the winter storm chaos. Well done.
cheryl N.The employees were kind, knowledgeable, and extremely helpful.
JOHN M.The Uhaul worker was competent and pleasant.
John V.Great customer service from both employees. Improvement would be to have tongue Jack's on your trailers!!!
Charles S.It was a great overall experience, especially the employee who helped me. She was friendly and courteous.
Jeremy J.Everyone there was so nice and very helpful. I don't know that you could improve on the stellar service that we received.
DArcy L.Great vehicles and very helpful staff - until next time !
Aleksandrs S.The employees were really helpful and great people!
Jesse B.Have utilized UHaul, for short term, one day or a few hours of use. Meranda was excellent, detailed, and helpful in every need, systems and check out of rental. Thx TER
Thomas E R.Your operator is highly engaged with the customer. Excellent representation for U Haul. May his tribe increase!
david T.The phone agent was extremely pleasant to talk to. Everyone was amazing and it was still affordable. Thanks
DYLAN N.Servicing the trucks regularly will prevent renters from having to use equipment with maintenance issues!
Mustafa S.Drop off line was a bit of a mess
Jessica W.The company should give reliable card machines, the one they had keeps losing Signal or fix the computer system so employees can do their jobs smoothly.
OGUD O.All went smooth even with other customers ahead of me
Hugh R.Pickup and drop off were easy and the folks who work there were very friendly.
Jonah B.No complaints. Good costumer service
OZZIE R.Big improvement since Brin left. Parking is really an issue
Cris Y.I was over charged for gas, the truck had problems shifting into drive, and the phone entry was not ready or available.
Donovan S.We had to move our things with a really short notice and the female employee who assisted us was so helpful! She made me feel a lot less stressed about moving. It was our first time renting with U-Haul and she was very good at explaining everything and made me feel a lot more confident.
Savannah H.Adam does a great job! He warmed up the truck for us and that means a lot in MN weather in the winter!
Mary A.Adam was very helpful. The truck performed better than I thought it would.
Brian L.Very helpful staff!
Benjamin P.Adam the manager, is very helpful!
Mary A.Smooth as it could be
Jeffry S.Make a discount for short timeframe rental.
igor L.I can't think of a thing. It was completely painless and on "moving day", that's important.
Keith O.Representative was attentive and helpful.
Carol A.Good equipment, convenient location and friendly, efficient staff.
Thomas A.Excellent service and friendly staff
Mary Ann W.Customer service was awesome
James B.i rented a cargo trailer for the sole purpose of keeping my items dry. it rained and everything on the floor got soaked.
Elizabeth R.Staff was friendly and helpful, it was a pleasant experience.
Joseph R.I wish I remembered her name but the rep that helped me was great. She knows good customer service.
Steve D.The truck was very loud and a lot of wind noise inside the cabin. Needs newer vechiles added to the fleet.
Suraj J.Madeline was awesome!!!! Very knowledgeable and efficient. Great experience.
Matt M.The employee was pleasant and helpful.
reggy C.ADAM is a great manager
Paula B.Adam was AWESOME! He deserves the highest pay we can get! He is patience and customer service is beyond this world.
Mickey M.The rental was late coming back from the last customer , but your representative was very helpful in mitigating the situation.
David L.Very friendly and helpful people.
Joan S.You guys are great!
Paula B.Great staff, but UHaul really needs more than one person to man the operation at the site.
Ron B.poor customer service - incompetent agent - long wait times. parking lot was tight and there was chaos all over
Nisheet G.The guy working at 7am on Monday 10/17 was fantastic and very helpful
Austin S.Can rental came with an overwhelming smell of manure (smelled like livestock spent time in there at a minimum). I was worried fabric would absorb the odor. Also a dash light was on from the onset for tire pressure maintenance. The very used dental floss pik in the center of the van floor was icing on this cake. I don't like to leave a negative post but each of these 3 things were entirely obvious
Deborah L.I missed the gas by just a tiny bit and it cost me 33 extra dollars pretty weak
Richard B.Your manager at this locations is a great employee. He told me how happy he is working for U-Haul. You don't hear that very often.
Robert J.Nothing. Fast, courteous service.
Robert D.