Évaluations des clients U-Haul of New Brighton
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul of New Brighton
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Daniel L. le
Our rep was just excellent
Kristine S. le
Really liked the experience with the guy when returning the rental. He made me smile and laugh after a day of moving which was appreciated. Great customer experience
Amanda D. le
Fill the gas tank up so uhaul cant cheat their customers and charge them with fuel that exceed the 1/4 of fuel you began with and than argue with the customer and make them wait days while they investigate. This must be how the company makes money its ashame.
George B. le
all your places around Alexandria were closed by 1pm on Saturdays and closed all day Sunday so I had to drive to St Cloud
Migmar W. le
Guy was angry didn’t want to communicate and didn’t answer questions very poor customer service.
Thomas L. le
Include "Discover" on your online payment page along with visa,mastercard symbol.
stacey w. le
Better customer service. The General Manager placed my order from start to finish. He was rude and had an attitude. He made me feel I was inconvenienced him. When moving is stressful enough...The GM should have had better service! I would never recommend that location.
Joseph K. le
The pick up and drop off went very well (5x9 utility trailer). Good service, will be using them again.
Lisa B. le
The employee did his best but he was working on my car as well as working the desk and it took longer than it should have and I needed my car. Not acceptable to expect an employee to work both desk and trailer hitch installation.
David T. le
I arrived at the location scheduled and found out after that Uhaul changed my pick up location. So had to drive further to that location just to wait in line for a half an hour to be helped. Then they forgot to put the 6 blankets I ordered in the truck which I didn't find out about until I got to the moving location.
Richard W. le
The guy was dumb and wanted information that was not needed. Why do i need a secondary phone number and 100 dollar deposit which does not go back into your account the same day as returning the vehicle. Dumb and fat, maybe if he got the lars out of his head. It would male room for a brain.
Mohamed A. le
Not friendly,they seem to be mad at something.
Donald L. le
For my short notice, I really appreciated your service. thank you, Pat Lynch
Kelly D. le
Customer service was great but the truck was old and needed repair. It was hard to drive
Rich H. le
Fast and friendly service-THANK YOU!
maren m. le
Our experience started in St. Paul, university location. There was no truck for us. We waited in line an hour to find that out. Then we had to drive 20 min to get a vehicle- setting us 2 hours behind to reach our destination. We were not offered an apology. We were not offered a discount.
josh p. le
Better online reservations and a better loading app
Chalee D. le
The guy who checked me out was very robotic & direct. A smile, taking off sun glasses and looking at people, and a smile can make the overall process a more customer friendly atmosphere.
julie m. le
courteous, helpful.
STEPHANIE L. le
Darrick was very polite and helpful! Darrick took the time to go over the equipment and answer my questions. Great customer service!
MATTHEW G. le
It seems like you are trying to do a combination of digital and paper and the process is extremely inefficient and clunky. The manager knows the process well and gets through all the steps as fast as he can but the process is one of the worst I've ever seen. These days, you have to be able to cut out 90% of those steps. I made the reservation and they had my info already. However, I still had to give them a bunch of information. Then, I got to the store and there was a line of a bunch of people. It took 25 minutes to get through one person. So, I went online to see if I could check out online. I found the Express check-out and filled in all of that information. It tells you that you saved half the time at check-out - like that was a good thing! If you have my credit card, driver's license, signature on everything, why can't I just grab a key off the hook and go? Why do I still have to complete part of the process with the one person they have working on a Friday afternoon? I realize there is a mobile process that could be more seamless but how am I supposed to know between Express check-out vs. mobile vs. other what they all mean. I know they mean a lot to you but I only rent a truck every couple years so the process changes and I wouldn't remember how it worked from the last time anyway. You really need to have someone from the 21st century re-design your whole process and you need to be willing to take a few risks (that you are currently trying to lock down with the super clunky process) in order to make the experience seamless. This is what it will take to compete in the next few years.
Jamie L. le
The wait time.
Anselm D. le
I needed to talk to the dealer but was only able to talk to U-HAUL after a 20 minute wait.
Angela B. le
Employees are always extremely helpful. This is the only Uhaul I have been using.. Keep up the great work..
Brian H. le
Love the new app. Check in and go!
Perry M. le
The store, the van and the service advisor were excellent not to mention how reasonable the cost was..
Tom H. le
Great service!! I highly recommend this location!
NAOMI G. le
Only issue was trying to use my phone to check in. I couldn’t get passed the screen to take my photo, so I ended up having to go into the store to check in. Everything else went smoothly. Only reason I didn’t give Excellent on location is parking is very tight. Thank you.
Brie S. le
They were super friendly and very quick to install!
debra a. le
very accommodating staff. made the entire process so easy and convenient. the truck was super easy to drive.
JOHN F. le
Not their fault was scheduled to pick up my truck there ... which was 20 miles further from my home than the location I made when I reserved the truck. The change of locations and time was very frustrating. And I had to wait on hold 45 minutes twice to get the time changed back to what I was promised when I made my reservation. Received the text and email confirmations 6 hours after my call. The two guys at the store were fine. Mostly they wanted to sell the extra insurance. You must have an incentive program. Didn't spend any time at the truck.
Katelynn P. le
I had a lot of trouble with the online check in system. I wont bw using that part again. When I called for help, since the store was closed when I was dropping off the truck, the couple of people I talked to were very rude and not helpful. Also, a random thought...headlights are different in every vehicle. Perhaps a quick "how to turn these lights on" would be cool. The headlights automatically turned on wjen it was getting dark, but the rear lights didnt and required a button/dial. I had no idea for way to long, since I had headlights on.
Deborah R. le
I had an issue was on hold for half an hour spoke to two different people. Was told General manager would call me back. It has been 3 days have not heard a word stinks that you don’t talk to location you rented from you get some general number. Who is held accountable for not caring to call a customer back.. guess you don’t care
Charles D. le
I went to the original drop off location and they were closed. The person that was there said they couldn't help me so I had to drive across town to this other location and then pay for the extra miles.
Cale S. le
We dropped off after hours and the process went smoothly. However there wasn't anywhere for us to park. Every spot in the lot was full.
maria a. le
Keep up the good work: timely assistance, friendly, (needs to explain application steps better)
Jorge G. le
Rude customer service from the person on the counter to the mean person that received the truck. Plus I got doubled charged!!!
Matthew Z. le
This was a great experience overall. I can’t really imagine it going better.
Aml T. le
Will always use for my needs.
Rita S. le
Appreciate the employee's patience with me!
Kou S. le
Not necessary this location, but I made reservation for a 5' x 8' utility trailer and it was put down as the 5' x 8' Cargo Trailer. Wrong reservation. Another concern is that I was not informed over the phone that I should bring any of my own towing hardware. When I arrived I had to pay for a towing trailer wire adapter. It would have helped if I was told over the phone.
Terry H. le
Estimated time for installing a trailer hitch was 1 hour, depending on interruptions for the installer. It took 2 1/2 hours. Customers should be told to leave their vehicle and come back in 3 hours.
Carlos A. le
Picked up a cargo van on 5/25/19 at 7:45am. The sole employee sounded and acted grumpy by the time I interacted with him at the counter. Through dialogue found out he was the only employee. When I left the counter there were 5 customers waiting in line. I returned the cargo van at 6:40pm the same day. I forgot there was a location for returned equipment, I simply parked the van in the same location from which I had taken it earlier in the day. When I got inside there were 2 customers working with the employee behind the counter. He sounded grumpy, irritated. When it was my turn I acknowledged what I had done with the van. With a heavy sigh and a disgruntled facial expression the employee took the keys and cane out from behind the desk. I stated, “I can go bring the van up front.” Again a heavy sigh and disgruntled facial expression he says, “No, I got it.” “Why you having an attitude with me?” Was my question to him. His response, “I’m sorry sir, just been a long day.” Was the response. To late for me. The terrible customer experience had been confirmed for the 2nd time in one day at the same location. I will never return to this location again. I plan on using Uhaul again. I really hope the next location will have staff that look and act happy to see me bring my business to their location.
timothy R. le
Not much space for parking
Jeff B. le
I dropped off the trailer at 7:15pm May 19th and used the self service site. It failed to find my location giving an error that would not let me proceed further. Very frustrating and I had no way to prove I dropped it off at that time. I was charged another full day rental.
gene r. le
Reasonable prices
Lani P. le
I was supposed to pick up in St. Paul but the trailer wasn't there when I got there. Please make sure it's there before the customer is scheduled to arrive so we don't have to drive all over town! It was a waste of time and I was late to pick up what I needed.
Aml T. le
Keep it up.
ronald o. le
none
George A. le
Have the trailer swept out. There were metal filings and dirt in the trailer when I picked it up.
Conner K. le
The check-in was very slow.
Talia A. le
Attendant was quick and kind. Was apologetic for our experience at Sioux Falls. I would recommend this uhaul location
Tim M. le
You're not going to get much better than the service from Bryn.
hanumantha m. le
Overall the service is good and courteous. Will continue to do business with you in future too.
Mark R. le
The personnel were very helpful in dealing with my difficult situation, including detaching an incorrectly attached tow dolly.
Ronald B. le
Service is always efficient, cordial, and ready on time. I have used this site for years and have had no problems with the equipment or the people
Deryk B. le
Great customer service, thurough explanation of everything, 5 stars
DEBORAH C. le
Drop off was so quick and easy. I went in to the store to check out, not realizing that the employee had already been out to check in the truck. He didn't realize I was in the store waiting and I didn't realize that the check out process was already completed!
David M. le
Service rep needs to be more attentive, he was lazy. Should have a little more space for customer cars. The overall location is not ideal for exiting/returning vehicles.
BARBARA w. le
Very nice employees. This was my first time hauling a trailer, so they even helped me back up my trailer. Thank you so much!
Pamela T. le
Overall experience was great, fast and efficient customer service. Only downside is getting into and out of the location and limited parking.
arthur a. le
Brent was not professional on check in or out. Stated he was busy when I requested bill break down. Maybe he needs help at the site.
Mary L. le
Customer parking area very small. Everyone working at this site was SUPER NICE. Great customer service. Thank you all very much.
LANI G. le
Direct access heading north is not possible. Need to drive through McDonalds parking lot. Very inconvenient. Difficult to understand attendant because he spoke so soft and fast.
Bruce L. le
The equipment was ready when I arrived and was in good condition. The trailer worked flawlessly, I was very happy with it performance. The representative at the pick-up location did a good job. The only problem was the wait to pick up the trailer and drop it off. The guy was along, I waited 10-15 minutes with picking up the trailer and 20+ minutes to drop it off - something to improve on. Overall, a very good experience and would us U-Haul and this location again.
ALHAJI C. le
U Haul services is extremely the best of the best. I've always enjoyed renting truck and trailer from U Haul. Keep up the magnificent work!!!
Eric A. le
The person who helped me when I checked in was extremely rude and had 0% customer service skills. Almost angry. Maybe he forgets who the customer is and contributing to his paycheck? The person who helped me with return was friendly. Truck was fine but inside of windshield was very dirty with multiple suction cup marks that was very distracting when it got foggy during rain. I will probably go back, but not certain if I have to deal with the one guy.
Linda Y. le
Derrek was above and beyond pleasant, respectful, helpful, and competent. He's an asset to your company. And the truck was clean, comfortable, and easy to drive. If I ever need another moving truck, I wouldn't consider going anywhere else. (But I never want to move again!)
Mike M. le
On site rep was GREAT, experience and friendly
JENNIFER C. le
Customer service could be more friendly. Rental was easy through online system and vehicle was clean and in good condition.
Joe B. le
Moving is always stressful and a large change in one's life. My husband has anxiety and was nervous to drive a u-haul truck in the first place. When dropping off the u-haul, we couldn't stop the truck at the designated spot since the location is small and there was not enough space. The employee was rude, impatient, insensitive and terrible at directing the equipment drivers. Instead of politely guiding the drivers, he screamed at people and was not clear in his directions. I drove up and informed him that he didn't need to be rude and instead of apologizing, he responded with, "I wasn't talking to him. So just drive your car around." My poor husband had dealt with a terrible day of moving luck, was injured during the move and had his brother in the hospital and this employee being rude was not acceptable. I informed him that moving is already stressful and he could be just a little bit nicer. I hope he loses his job because we are affected emotionally and are never returning.
Anthony L. le
Although I pre-ordered a dolly, if I end up not using it, please give me some credit or dollars off a future reservation.
travis b. le
Fill the tanks and lower the price then maybe. Just too expensive
David S. le
The truck drove like a tank - bumpy (not the roads!); rough downshifting ever time I had to slow; not a comfortable ride. The rental agent was good.
Robert G. le
Customer parking can be a little tight. Overall the gentlemen that help us out where efficient and polite.
Justin B. le
Positive experience
Matthew L. le
The staff was incredibly rude. Worst customer service ever.
Storm A. le
Adjust the layout of the place. I wasn't sure whether to go left or straight when I walked in. No issue otherwise, great service!
Carin R. le
Customer service, be more involved ... less sad looking or non informational
francis i. le
Charges is too high. $19.95 for rental n $1.19 for rate!!!! Charging for insurance too, I was highly disappointed is the fee.
Taylor J. le
everything was great. Except the person who took the rental return was an absolute jerk. very rude in the return process.
john r. le
None. It served its purpose.
kathleen S. le
Very friendly
Kalon G. le
Was never emailed a final bill as I was told I would be. My bank account shows I was charged an extra $25 though I left the vehicle with more gas than I used and there is no way I caused even small damage.