Customer Reviews for U-Haul of North Little Rock

2093 évaluations

601 Cypress St   North Little Rock, AR 72114
(I-30 & Broadway Ave)

(501) 758-2924

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(501) 758-2924

601 Cypress St
North Little Rock, AR 72114
(I-30 & Broadway Ave)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rashell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Everything was good

PHILLIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE B. 
Évaluation :
5

When I picked up the unit the worker assigned to attach my trailer said he needed a head shot of me, new company policy. He proceeded to raise his phone and take a picture of me without my permission. Very off putting. I had already produced my government ID. End this practice. Uhaul is not law enforcement or border control. Do not take pictures of your customers without permission.

NATHAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Good customer service

RONNIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
1

Van was very nasty with dog hair in seats. This was totally unacceptable!! Fingerprints all over the windows and the representative told me to just bring it back like I got it. Again, unacceptable!! He aired the tire up and I asked why? He says it's a new van. 100 miles into my trip the tire goes low and I check it out and it had a screw in it. This was the problem in the beginning. Y'all have to get a detail crew, especially during COVID season. I wouldn't refer anyone to Uhaul until the company can clean up their vehicles.

AMANDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Customer service was excellent; very knowlegable and helpful rep!

ANDREA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEDRIC H. 
Évaluation :
5

I was charged an extra 14 $after pay 130 $for going 25 miles. The tuck is too expensive for only 2 hrs, the rate should have been lower. It should had been considered a local route.

Tanisha E. 
Évaluation :
1

Representative was very rude and unhelpful!

Darlene S. 
Évaluation :
1

CUSTOMER SERVICE WAS POOR, THE GUY ACTED AS IF HE DIDNT WANT TO ASSIST ME. I WAS CHARGED FOR 3 DAYS AND ONLY HAD THE TRUCK FOR TWO. I WAS CHARGED FOR MILEAGE I DIDNT USE. WHEN I GOT THE TRUCK I WAS NOT INFORMED THAT I NEEDED TO HAVE MY OWN MASTER LOCK/KEY FOR THE BACK. I DIDNT KNOW THE KEY TO THEIR MASTER LOCK DID NOT WORK, I HAD TO LEAVE MY PERSONAL ITEMS UNSECURED OVER NIGHT. I DIDNT UNDERSTAND MY RECIEPT THAT WAS SENT TO MY EMAIL SO I CALLED CUSTOMER SERVICE. I WAS TRANSFERRED SPOKE TO A LADY FOR ABOUT 15MINS ABOUT THE ISSUES. SHE STATED I WAS OWED A REFFUND AND THAT SHE HAD CONTACTED CORPORATE VIA PHONE/EMAIL... SHE STATED CORPORATE WILL GIVE ME A CALL ASAP... I NEVER GOT THE CALL AND IF I DID THEY DID NOT LEAVE A VOICEMAIL TO RESOLVE ISSUE. I USE UHAUL EVERY YEAR I MOVE... HOPEFULLY THIS IS MY LAST YEAR MOVING. BUT OVERALL HORRIBLE EXPERIENCE. IM ALSO STILL WAITING TO BE REFUNDED.

TEMPESTT W. 
Évaluation :
5

Nothing they was wonderful!!!

JIMMY W. 
Évaluation :
1

The truck was very dirty when we got it. It ran extremely rough like it was going to break down at any second. The person who rented the truck to me had no clue how to do his job. He could not figure out how to charge my debit card so we had to go get cash. He never even asked me how long we needed the truck for and never even went over any of what was in the paperwork with me. We returned the truck with just as much gas as it had when we got it yet im being charged for more gas? Not to mention all the other bs charges they tacked on to my bill. I will pay the 171 which is for the extra time and mileage but i am not going to pay another 400 dollars in ridiculous charges. Take me to court

MELISSA G. 
Évaluation :
5

Excellent customer service.

JESUS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLISON V. 
Évaluation :
5

Get a better partner with moving company. Decided to try. Worst decision every. And ended up having to get a U haul for a day because of movers. Neaver again.

SHARILYN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
5

Very good experience at this location

DAVID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lauren O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara J. 
Évaluation :
5

I picked the truck up and was very satisfied. The maintenance and up keep of the truck was impressive. I would use U-Haul again.

SONYA S. 
Évaluation :
3

Train people at locations of rentals.

Bernadette H. 
Évaluation :
5

The rep that received the truck was friendly and professional, great representative for your organization.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
5

The guys were fast and professional. Thank you!

MIYEN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE W. 
Évaluation :
5

The brakes were really squeaky other than that it was an excellent experience.

ALEXIUS M. 
Évaluation :
4

I dropped off after hours, but it's was an ok location.

elesa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK LANE JR F. 
Évaluation :
5

Had a good experience throughout the whole process

Ronnie B. 
Évaluation :
5

Very courteous and I noticed them sanitizing the equipment prior to my pickup.

Nadine J. 
Évaluation :
5

Way too expensive it's getting way to ridiculous to rent the truck For one day it cost me 230 $going to forward we will seek other companies for better pricing or either an individual with a truck way too much money for one day

ALEXANDRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE B. 
Évaluation :
3

My chosen rental was available, so I had to get a different one. I went all the way to Colonel Glenn to pick up my rental, only to be told when I got there that the truck was at Cypress. When I got to Cypress, the keys to my assigned truck couldn't be found & had to be assigned yet another truck. At turn in, the app kept failing. After 20 minutes on the phone with a rep failed to get the app working properly I was put on hold to be transferred to live check-in, which then abruptly disconnected.

Neodasha H. 
Évaluation :
4

The truck had something spoiled in the cup holders trash in the door holders entire was on all the time I called right after I hit the truck they said it was fine and i could call roadside assistance no one went over the damage to the truck before I got it

Sandra H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLDEMERSON P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joe B. 
Évaluation :
5

Make sure the most up to date correct pictures accompany the equipment, the dolly had tons of damage, but the pictures made it appear brand new free of damage.

Brian T. 
Évaluation :
3

Oil change light came on before I could make it to load up, I was kind of scared on the road.

SIMMERY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SIMMERY T. 
Évaluation :
5

Kyle, the Asst Mgr was excellent. Very present , professional and made us feel welcome. The faculty was clean and managed well. I'll keep coming back here. I only would recommend they be able to stock more smaller trucks too. Merci.

PATRICIA C. 
Évaluation :
5

Actually it was all good! Agent there was fantastic!

Mark H. 
Évaluation :
5

Honestly not a problem at all. Walk in and walk out. Fantastic service.

Jacob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY R. 
Évaluation :
1

I reserved both a truck and an appliance dolly. However when I arrived for the pick-up I was told they only had my truck and no a single dolly in the store. And I would have to drive to Conway, AR to get one. I replied with, I don't need it when I get to Conway I need it here now. Meaning by the time I get to Conway I will already have the truck loaded and be half-way to my final destination.

CHRISTINE A. 
Évaluation :
5

Aucun

EDWARD ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique B. 
Évaluation :
4

I was a bit confused about the check in process but once I figured it out everything was good.

david B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia B. 
Évaluation :
5

Very easy and pleasant process to return.

Carus D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rufus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rufus B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kerry H. 
Évaluation :
5

Pretty seamless pickup experience

Joe N. H. 
Évaluation :
4

There weren't instructions to go inside the store to pick up the keys... if a rep hadn't showed up, I was stuck...

patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENEECIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave J. 
Évaluation :
5

Have an outdoor check in option you heartless ghouls!!! Have the equipment ready if you do online check in, you make customers go inside and complete the SAME PAPERWORK that was completed on line.

Kevin B. 
Évaluation :
1

I reserved the truck two weeks in advance from a location 1 mile from my house. 1 day prior the reservation update comes through and the truck has been reserved at a location 15 miles away. I had multiple problems. 1. I'm only provided 50 miles of coverage. Moving the pick up location meant I had to waste 15 miles just driving back home before then driving to my new home versus picking up a mile away. So I ended up going over my mile limit and being charged. 2. I reserved for 2 days at an outrageously high price. When my reservation came through it gave me less than 24 hours. 3. I reserved specifically using the 24/7 Truck share to pick up whenever I needed. When I arrived the truck was BLOCKED!! 2 trucks and a building had it completely blocked. I called 3 different customer service numbers and all of them essentially said, "tough" and I had to sit and wait 2 HOURS for a rep at that location to arrive for work to get my truck. Wasted 2 hours of my move, kept my movers waiting who I was paying by the hour and I'm now 2 hours down on a reservation that I was supposed to have for 48 hours but apparently only had for 24 now 22. To have overpaid, been under served, been forced to drive an extra 30 minutes out of my way and pay for gas to then wait around for hours was ridiculous. I won't be renting from U-Haul again.

Blaise C. 
Évaluation :
1

train your worker

alfred Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NYESHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY J. 
Évaluation :
3

They should honor there word and not try to lie about it.

Junita J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Y. 
Évaluation :
5

Cleanliness: The truck itself was fine, but the previous driver had left a Coke bottle in the cupholder (which he'd been using as a spit bottle). Probably not the sort of thing you'd want to leave in the vehicle for the next renter.

Stephen L. 
Évaluation :
5

Nothing, I always use this location since my move to Arkansas in 2015. Best U-haul location in Arkansas.

LASHAWN L. 
Évaluation :
5

Nothing to improve. The overnight drop off was really convenient because we worked the next day so we couldn't drop off before the time we were told. The prompts guide you through exactly what to do. It was awesome when I logged into my account I could manage the truck reservation from that screen.

SUMMER C. 
Évaluation :
5

All good, thanks

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMIE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia W. 
Évaluation :
3

Vehicle I reserved was not available. Replacement smelled terrible and was not clean. I was charged the higher mileage rate even while there was an adjustment of the rental price due to my reserving a smaller truck than I actually got..

Devon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B. 
Non reviews have been submitted for this location.

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