Customer Reviews for U-Haul of Northshore

1 847 évaluations

13330 I 10 E   Houston, TX 77015
(Right across from the Home Depot)

(713) 453-3884

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(713) 453-3884

13330 I 10 E
Houston, TX 77015
(Right across from the Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

U-Haul Northshore is the best! The staff is helpful and the store looks good - and I LOVE the APP!!!

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON D. 
Évaluation :
1

The women who helped me was very rude and Uhaul was gone when I came for reservation

DIAMOND H. 
Évaluation :
5

Northshore is the best!

Doug G. 
Évaluation :
5

Very pleased with my transaction. Manager very nice!

Robert R. 
Évaluation :
1

I had a reservation for a truck and a trailer. I picked up the truck one day and picked up the trailer the next day, I was charged twice for the trailer without explanation and it took at least a week to refund my money after multiple calls to customer service because the location doesn't answer the phone.

Justin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAIL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
3

No one indicated I had to check vehicle myself and that there would be a 20 $service fee for dropping vehicle off early and putting keys in drop box. Called in and Ron helped out though. He waived the fee as he knew I had been there prior. Also he helped with refunding the 20 $

ARNULFO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RIGO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
1

The kid had headphones on the whole time and wasn't even slightly helpful. His boss seemed just as incompetent. It was a complete 180 from the Uhaul in Lafayette. Where the staff was helpful and seemed to actually care.

JOSEPH GLENN W. 
Évaluation :
5

Lady at the desk was very nice, explained everything in great detail, made the experience easy and will be back in the future.

Marcus J. 
Évaluation :
3

I had a reservation at 9am when I got there I was told it wasn't until 9:30 I had to wait till someone came back . The guy says the system Sometimes change the reservation which I was never aware of . No help !

KRISTAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olmer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydnee B. 
Évaluation :
2

Customer Service was poor at best. Will not return.

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC T. 
Évaluation :
1

MAKE SURE YOU HONOR RESERVATIONS!!! IM SO UPSET AND DISSATISFIED WITH MY RENTAL SERVICE.

MARY M. 
Évaluation :
5

Sydnee with two e's took care of me and got me in and out with the 20' truck. Thank you for everything and I definitely recommend this place for any moving needs.

YSHMAEL I. 
Évaluation :
5

Service was fast and easy.

ROBERT G. 
Évaluation :
3

Charged twice for a trailer. How do I get a credit

jose G. 
Évaluation :
3

Needs better customer service: the sales representative need to be more nice and professional

MERARI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
1

Over charge me. Sent me to dangerous location for a pick up no one was there to help me had two K9's at the gate. Got a call back from scheduling late. Got a reduction in a 380 charge for rental over the phone didn't get it at the location for pick up. Truck ran loud and sluggish from Houston to Lonview,Tx.

JOHNNIE P. 
Évaluation :
5

Everything was expedited in a timely manner and excellent customer service.

LORETHA L. 
Évaluation :
5

Excellent service à la clientèle.

JOSE C. 
Évaluation :
5

A very professional team. They have great customer service! I will continue to use that location, recommend to family and friends.

EARLVIN J. 
Évaluation :
3

Cost for mileage was a bit high in my opinion. Also trucks could be more thoroughly cleaned. With COVID around the steering wheel felt a bit sticky and dirty.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky C. 
Évaluation :
1

There was an employee that obviously was late for work. He walked in with a headband around his wild hair with shades on. He didn't take the shades off when sat down to great the first customer. Rontrelle was very professional and worked as hard as he could with 3 customers prior to me getting to the counter. I was extremely excited to see Adrian on duty when we returned the unit. He is very professional. I didn't get the gentleman's name, but if he walked into a facility of mine to work like that and with those big circles in his ear. I would send him home. I am sure he didn't interview like that.

BERNADETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Diamond W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor D. 
Évaluation :
1

The personal have a bad actitud

ZOILA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN V. 
Évaluation :
5

Not to much coming to this location is almost like going to the corner store where you know the owner the worker. Down home place.

Victor E. 
Évaluation :
4

The location was ok, but Vehicle was bad.

CHRISTOPHER I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma G. 
Évaluation :
5

Quick and professional

Dolly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
1

Employee had no customer service skills- mumbled words and responded rudely when we asked about rental truck options, they came changing my online reservation to a later pickup which I could not do, and then once we had the truck and found out we needed to extend the rental no one would pickup the phone despite us calling every few hours. Would not use UHaul again.

HANNAH S. 
Évaluation :
4

I've been at this location before and have had great service.

MARTIN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Howard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamal G. 
Évaluation :
1

Will not ever use this location again. Workers was not friendly and made jokes about hitting my car with the equipment.

SEAN MCGRUDER L. 
Évaluation :
1

Rontrell Williams was great. He was polite. However, two other employees (Sebastian Rodriguez and another) there were very rude and confrontational with us when we were trying to understand the charges for the milage. I had to tell the Hispanic young man that they did not need to be rude or talk to us as if we were fools because I was not speaking to them disrespectful at all! The employee with blonde long hair would just look at us without deescalating the situation! Poor customer service!! No patients at all! Feel free to call me to give more details!

CHRISTIAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

J Lea S. 
Évaluation :
1

They assigned me a 20” truck that the mileage was not right and neither the fuel

DOUGLAS N. 
Évaluation :
1

Adrian is an a$$hole, with his attitude I wonder if that location is the worst location for rentals!

Pedro M. 
Évaluation :
3

The overall rental system for uhaul is atrocious. My reservation was changed three times a d the equipment was not available at one of the locations. What's the point of a reservation if the equipment is not there. I prepaid online and then had to pay again at the third location. They said i received a refund but i have not yet seen it. Overall the experience was horrible and i would not recommend uhaul to anyone.

Jimmie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
4

Maybe have more people work when it gets busy

Lilly T. 
Évaluation :
1

This location and have accused us of stealing a haul rental and have no explanation. The claim to be missing the rental I returned. No one can help us with finding answers!!!!!!!

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTOBAL R. 
Évaluation :
5

Great Staff and Management. Very helpful

BRENT J. 
Évaluation :
5

The movers were great and got things done in a timely manner.

Marvin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMINI L. 
Évaluation :
4

Stop the after hours 20 $if you exceed allotted time. The vehicle is sitting and is not in use after hours. This is gouging.

DUANE ABDUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tolonique J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILIANA G. 
Évaluation :
5

Always use this location

JENNIFER H. 
Évaluation :
5

The truck I rented didn't have a dolly, even though I requested and was charged for it.

MARK G. 
Évaluation :
5

The process was very quick and pleasant from pick up to drop off.

DOLLY K. 
Évaluation :
5

Love the mobile app!!

DAVID G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY HENRY P. 
Évaluation :
5

Great staff, very friendly and helpful

CRYSTAL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TANDRA J. 
Évaluation :
5

Total opposite from the pickup location. Funny how a helpful employee can change the outlook on a company. These guys were great. Kind, knowledgeable, and attentive. Had us in and out even after we had changed the drop off location to them. They found us in thr system and were courteous and quick.

Wade R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEILY R. 
Évaluation :
5

Loved the phone app procedure! Staff was very nice as well, you really should get them an air conditioner though. It's Houston. It's summer.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
2

Make sure you have a truck that the person can pick up.

GRACIELA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
3

Didn't have dolly I had on reserve and there wasn't any in any of the u hauls

LINDA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frances F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENDA S. 
Évaluation :
5

Reserved truck online. Pickup was smooth. Drop off was smooth as well. Now, I need someone to unpack all of our boxes, Thanks

SCOTT T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anna G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

When you call the local office; hold time is so extensive and no one picks up; had to drive up to location in person to get service help; need to improve on handling phone calls to business.

brian M. 
Évaluation :
2

I was sent there by one of your locations in Baytown TX.. That location was the only one near that had a 5x8 enclosed trailer. I asked if I may return it to a Baytown location? His reply was "Yeah, we will charge you 250,00 $". I was in the process of moving my Father-in-law into our house, he is diagnosed with Alzheimer's. We needed to move his things to our house south of Livingston, Texas! This was a major inconvenience, but I did it to say my Father-in-law the 250,00 $. I am very disappointed in the lack of understanding on your company's part. Sincerely, Mike Moretti

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICK S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanie B. 
Évaluation :
3

Let people who have only debit cards rent vans

Terry W. 
Évaluation :
5

Thanks for making it an easy process!.

Angela M. 
Évaluation :
1

I have been a customer for over 10 years are more and from my last experience i will never use uhual rental again. The customer service at the I-10 location was the worsted i have ever experience where it put my bank account in over draft because i could not reach anyone at that location to discuss updates on my rental. Poor quality customer service is what i received and if cost me dearly out of my pocket. How sad

Bobbie A. 
Évaluation :
5

The manager gave great customer service and took his time in explaining the whole procedure to us. Merci

MARIA L. 
Non les évaluations ont été soumises pour cet établissement.

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