Customer Reviews for U-Haul of Oakland

6776 évaluations

5330 International Bl   Oakland, CA 94601

(510) 532-1221

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(510) 532-1221

5330 International Bl
Oakland, CA 94601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Can't think of anything for improvement Just want to say stay as professional as you and keep giving great service to your customers I was truly satisfied!!!!

Van H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

hakeem O. 
Évaluation :
5

Rien

Brendalynn G. 
Évaluation :
3

You guys changed my reservation on me 3 times. The truck I originally reserved was not available, and then the replacement truck I reserved was moved to a different location 24 hrs before my pick up. Literally every time I use Uhaul some bullshit like this happens. Figure your fucking shit out fuck bags Fuck you

SOHRAB N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
5

I was just wondering… If you can earn point with each Service or rental Since I often find myself using uhall for most of my major. Thanks

KOFI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario G. 
Évaluation :
5

When they build autonomous trailers I will be one happy camper. One that alerts the customer to any trailer-related traffic violations! I got a ticket for not knowing the wildly complex lane use rules when 3 lanes vs. 4 lane or 5 lane highways. But you asked how you did, right. The personnel was great start to finish. The trailer could use a little deferred maintenance. Just tailgate latches wiring connecters. Mostly all good, though. Thx.

Richard M. 
Évaluation :
5

Staff - as always - were helpful and pleasant.

JONATHAN A. 
Évaluation :
2

Terrible customer service and unhelpful staff

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delgermurun N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamara H. 
Évaluation :
5

They are very professional

NEMATOLLAH M. 
Évaluation :
1

When I was returning the van guy who work that time he said van is not clean so just pay us 50 $rest of they will take care I just took in dollar store bought broom and sweep it As I understand he just want 50 $from me

ATTAURREHMAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

A very well run operation in a lousy part of town. Well done.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANDARA L. 
Évaluation :
4

Everybody was professional and friendly.

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENARD I. 
Évaluation :
5

Employees were very friendly

MEUY S. 
Évaluation :
1

The person at the counter was on a personal call during my entire rental process, then I was charged double by mistake. Luckily, I realized it, called and got the extra money back. nice try but you didn't get me this time!

Timothy L. 
Évaluation :
4

Great service

Samba M. 
Évaluation :
4

The truck very dangerous to drive , transmission did not shift , engine too weak .

Nghia N. 
Évaluation :
1

Clean and do actual maintenance on the vehicle. If there are certain policies that need to be adhered to upon returning the vehicle you should explain it. All we got was, “Oh well it was highlighted in your paperwork. That's all that we do.” Come on!

Siobhan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick B. 
Évaluation :
1

Horribly unprofessional and an unsafe area. Please rent elsewhere.

Aidan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole D. 
Évaluation :
2

Uhaul changed my reservation time to 2 hours later than I originally planned for (and also the rental location). I called Uhaul to try and change the time back to the original time, but they were unable to help with this. I figured it wouldn't be a big deal because the website made it seem like I could drop the truck off ‘after hours,' but upon arrival, the Uhaul representative said there was not ‘after hours' drop off. They also said I had to bring the truck back at 6am to avoid fees if I didn't return it by closing. They also did not have the equipment I requested for rent. Overall, the experience was unpleasant and inconvenient.

ERIK K. 
Évaluation :
5

Tire condition needs to be checked and maintained between customers. It is a serious safety risk.

Stefen H. 
Évaluation :
5

I'm not sure you can do anything to improve the service was wonderful they were polite kind and very helpful. Thank you very much

CAROLINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUATON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELIJOY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney F. 
Évaluation :
5

Super service, courteous knowledgeable and very familiar with all of the equipment.

ANDREW C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRED M. 
Évaluation :
1

While the above seems positive, the overall experience was absolute trash. My reserved location was moved to the one above and I wasn't notified until after I checked which was 7:00am. Then, my 7:00am pick up time, which was vital to my move out time with the HOA, was pushed back to 11:30am, which wasn't passed on to me until after I checked in at 7:00am. Then, the “Reserved and Guaranteed” promise that was given to me for a 15 foot truck was absolute bullshit because they gave me 10 foot and said that they didn't have any and they were all booked up. Since they had me by the short and curlies, being I was already late for my move out time with the HOA, I had no other option other than to take the smaller truck. Which stressed me out even more because I wasn't able to make this move in one trip. What was supposed to be an exciting time moving to a new place, was crushed and engulfed with stress and anxiety. I've used uhaul a lot of the years and this experience was a huge disappointment. I'll do my best to tell all my friends and family about this experience and warn them that the “Promise and Guaranteed” slogan is meaningless.

Vincent M. 
Évaluation :
5

Great customer service; knowledgeable staff.

Elizabeth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
3

They moved me from alameda pickup to this one last minute. The U-Haul smelled like cigarette smoke.

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia B. 
Évaluation :
3

Please make sure all your trucks are working properly. To have your clients move smoothly.

ANTHONY HERBERT A. 
Évaluation :
5

The staff was friendly, helpful and would absolutely rent from them again. I drove past two closer sites due to the reviews here and it was worth it.

Suzanne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnetta T. 
Évaluation :
5

I thought the manager was super cool and staff was excellent and very professional

BARBARA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY O. 
Évaluation :
5

The check-out of the vehicle was delayed for a couple of minutes but the check-in went extremely quick and efficient. Thanks

Aminta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

The clerk that helped me with renting was wonderful and explained everything well. The clerk that helped me when I returned was great with the sanitizing as he checked me out!

Ursula H. 
Évaluation :
5

I like the service this location. This is only location I rent from since 1989.

Monolito T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohit S. 
Évaluation :
4

Not the best neighborhood,

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M. 
Évaluation :
3

I was not given the mattress covering I paid for online. I forgot to ask. I'm a little frustrated because I assumed the teller would see that on my reservation and remind me.

Mame D. 
Évaluation :
5

The guy who checked me in was fantastic. He's a real good guy

John P. 
Évaluation :
4

Friendly staff, quick service.

Danielle H. 
Évaluation :
3

I don't understand how I went 4 miles over my minimum and I got charged double what the price I agreed to. I filled up the gas and everything. My safe move I agreed to was 14 $& jumped to 28 $& then after the fact added a rental fee that wasn't in the original pricing.

Lavarr B. 
Évaluation :
5

Another great experience. Great staff, very helpful and knowledgeable.

Pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H. 
Évaluation :
5

Everyone was very friendly and professional :) Thank you!

Jordan D. 
Évaluation :
5

I have been to various UHaul locations around the Bay Area - this location is far and away the best one, on average. The employees are friendly and helpful. I never go to another location if I can help it.

STEFEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marakia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sami E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
1

They charge me 111 $for 19 $cargo van and 30 miles

Ammar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robers A. 
Évaluation :
5

The location I picked up the truck at was great! But my experience with reserving the truck was almost disastrous... U-Haul changed my reservation from a 26' truck to a smaller truck the morning of my move at a neighborhood uhaul. I just happened to see the email details with the truck size change. What pisses me off is the fact that I didn't receive a phone call or text message. If I didn't see the truck dimensions which 99 % of most people wouldn't have seen morning of a move move. This reservation change if I hadn't caught it would have cost me 1 500 $in losses due to not having the correct size of a truck. I ended up having to drive an hour in traffic and pay for extra fuel both to and from the new truck pickup location which was the opposite direction of my move. It cost me time and money. My moving crew has to sit and wait as a result. I paid them for this time and lost money. U-Haul failed me. I'm going to take this up with corporate as a result.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reuben T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
1

Was shocked that there was a 99 $per day rental fee. Didn't see that anywhere when checking out the van. Disappointed because I thought it was gonna be around 40 $but upset that the 99 $hidden fee wasn't aware to me. Won't be using uhaul if that's the case

Eduardo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
1

I spent half an hour cleaning and blowing out the back of the pickup truck, they received it and said it looked fine. The next day, the next day, I received a massive >100 $cleaning charge. Pretty messed up because I would have cleaned it more but they said it looked fine when I turned it in. Bad bad communication.

Ryan W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Biniam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamisha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Customer service was beyond excellent they were informative and curious

John M. 
Évaluation :
5

this location always meets my standards , i'm in && out rather quickly

Helen J. 
Évaluation :
5

The trailer Preformed beyond belief! Your packers, made use of EVERY space. They kept the load balanced, so when we got caught I. Snow, the trailer did not sway! Upon our arrival to our destination, YOUR movers were exceptional! Unloaded and assembled!

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

The customer service at this location was excellent. I give it two thumbs up ! Keep up the great job .

Monique H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reuben T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandro D. 
Évaluation :
5

Everything was as well as expected. I was renting a cargo van for a few hours which I do on occasion in Napa where I live. In Napa I never get a good customer experience. I had to wait a bit to pick up because the clerk was helping a customer (which he should be commended for) going above and beyond to help the customer find a truck because he needed it longer than this location had a truck for!! Instead of just telling him to go to the website to find a truck he took the time to actually locate and reserve one for him. Also, I found your pricing on incidentals like tape and boxes etc. etc. to be extremely reasonable and I commend you for that as well!

Richard C. 
Évaluation :
5

The store manager is really top shelf and has good customer service skills and to be truthful he is the only reason i would do repeat business.There were issues that i'd rather not discuss because it could very well be the end of someone's employment with U-Haul so i will only say Thanks to the store manager for correcting a situation that was morethanlikely unbeknownst to him.U haul needs more employees as such...my receipt has the name Ramon Alcazar and he is the only reason i checked excellent otherwise my choice would have been something else

David T. 
Évaluation :
5

The guy at the front desk was very helpful, professional and friendly. It was a great experience.

Robert A. 
Évaluation :
1

The oakland location are run by crooks. They charged me a cleaning fee for 50, though it was returned clean.

Anand D. 
Évaluation :
5

Solid!

Danyaal A. 
Évaluation :
3

I had rented from this location a few times in the past and now they require a reference really?

Kim Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
1

Staff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul again

Jamirsen E.  |  Expérience générale 
Non reviews have been submitted for this location.

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