You can improve your corporate customer service and change the scheduling managerJoseph M.
Customer Reviews for U-Haul of Oakland
Pour nous contacter
Oakland, CA 94601
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
WE are glad to have rented the trailer. It did the job that we needed.Scott C.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.Terry H.
Le client n'a pas laissé de commentaire.Scott H.
Outstanding customer service! Every employee I interacted with was polite, efficient, and professional. Keep up the great work. Thank you for taking care of your customers!Travis T.
Le client n'a pas laissé de commentaire.Bruno S.
Le client n'a pas laissé de commentaire.Allison B.
Friendly smilingANNABELLE G.
The truck was creaky, the truck I had been assigned by the online check-in was already taken, i had rented from the Gilman street location in Berkeley but had to drive all the way to Oakland to get my truck without ever agreeing to this.Dominic D.
Le client n'a pas laissé de commentaire.federica M.
Le client n'a pas laissé de commentaire.Deborah B.
The customer service was great. Everyone was very friendly, polite and knowledgeable.Danielle I.
Le client n'a pas laissé de commentaire.Freddie E.
Le client n'a pas laissé de commentaire.Scott G.
Le client n'a pas laissé de commentaire.Juan Salvador C.
Le client n'a pas laissé de commentaire.Brian R.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.DAWNE B.
Everything was awesome! From the time I entered the building, the rep signing my in, to the return process, Everything was flawless!armando B.
Le client n'a pas laissé de commentaire.Lauren F.
Le client n'a pas laissé de commentaire.Daniel F.
No jack on trailer ! No spare tire!Clyde S.
Nice staff! Clean facilityKimberly B.
Keep up the great work! Helpful and knowledgeable staff members.Marvin M.
Le client n'a pas laissé de commentaire.Mary P.
Le client n'a pas laissé de commentaire.Michael E.
Le client n'a pas laissé de commentaire.Ernest D.
Nothing.. excellent service 👏Raschaka M.
I came here because the Berkeley location didn't have a vehicle for my reservation despite what was guaranteed online. The Berkeley manager was rude and not helpful. This Oakland location was much more helpful, kind, and organized. I'd recommend this location over Berkeley any day if they are a similar distance away for you.Christopher H.
The guy who checked us in was outstanding- terrific customer service.Richard F.
Le client n'a pas laissé de commentaire.Ron K.
It was in a crime ridden area and very unsafe.Vernon A.
Very friendly and helpful. Quick and courteousCindy H.
Le client n'a pas laissé de commentaire.KENNITH M.
Le client n'a pas laissé de commentaire.david Z.
The lock on my truck had been cut and it was not functional. One of the items I had reserved was not available upon pickup.Sarah R.
Le client n'a pas laissé de commentaire.Lilly L.
Get rid of the mask mandate for this office/location.Rex C.
The best customer service office and yard . Professional employees thank youJesus R.
Very friendly staff greeted me upon my return and made check-in simple.Daniel T.
The location was bad the streets are too narrowAlina G.
I'm weary about doing business again, I told friends/relatives about experience. When I went to International Blvd , which by driving from my end it was heavy traffic, red lights everywhere. As soon as I get there one receptionist gets up and leave as I was about to ask her a question then this guy sitting down looks up my reservation already made and said, I'm gonna change it to 88th Ave because I don't want to take it there ,instead you go to that location and load it.â€ Im like it was hard enough to get here and NO, I didn't even tell you that. So around the 25MAY 2022 I received a call saying they were from Pascagoula informing me my box is coming there and they don't have employees or a forklift driver to move the box and you(Me the customer that paid $extra$ for house delivery) will have to come there and unload it. Im disabled and no vehicle. I said, It doesn't make sense you will pass my address on the way to Pascagoula, why can't you drop it off? I got laughed at and response, â€œI'm the boss here and I'm just letting you know.â€ Im getting nervous and anxious so I called uHaul myself and got some relief when I told them I was told Gulfport and from there to be delivered Jun 2. So Jun 2 arrives, no phone call so I called so many numbers talked to so many uHaul employees, was on hold 35minutes and longer, hung up on, connected to Arkansas uHaul. NOT one call back. I was on phone three and half hours!! I did ALL the calling. Only two employees truly tried to help me and one gave me correct number to track down my uBox. Your link doesn't work , I sent it five times total (from cell phone and personal computer) and was told location set up never received. Called number and when the phone was answered like, â€œHelloâ€, I'm waiting to hear, â€œThis is uHaul, BUT instead I had to ask!Deanna M.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.Peter T.
I appreciate the professionalism. Felt like my patronage was appreciated and my time was importantALEXANDRO D.
Le client n'a pas laissé de commentaire.Jose Israel M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Terry H.
Le client n'a pas laissé de commentaire.Joe P.
15' truck was HORRIBLE. Very loud,engine light was on, doorbto back of truck was very hard to open, and just overall raggedyChristy B.
Make sure renter knows where gas tank it located. I rented a cargo van and wasted a lot of time trying to fund it.Gary M.
I can not say the same about your Fontana Ca. location. The customer service representative their was and is truly appalling. I will NEVER use U-haul again or recommended them to ANYONE! EVER!Freddie M.
Customer service was EXCELLENT! Location not so great.Denise F.
The person who checked me in was very courteous and in an upbeat mood considering today is the 1st and there was a long line. Everyone provided good customer servicekendra W.
Le client n'a pas laissé de commentaire.Gerald M.
Used the cell phone pickup, which went well (thought a bit hard to find our vehicle--was way in the corner). Staff was very helpful (though note: had to get keys from staff, there was no lockbox system at the Oakland 53rd Ave. location). All went smoothly and we were glad we chose UHaul.Russell Y.
Be more upfront with pricing. I ended up paying 800 dollarsJuan Carlos F.
The woman who helped me when I picked up the truck was lovely. Very helpful and friendly. The gentleman who I handed off the truck to was also very kind and personable.Alexandra C.
Le client n'a pas laissé de commentaire.Lauren F.
The alignment of the steering wheel on this truck is 5 to 10 degrees off from straight. Driving 700 miles while constantly steering to one side can be disconcerting.Kevin W.
Y'all's so professionalâ€¦ thanks 🙏🏾SALOME J.
They overcharge my bank is looking into Overcharge me $56 some changedonald T.
Great serviceRichard V.
Very professional crew, spectacular service that was very quickAidan M.
The drop off is not clear and the lines are long to pick up.Zarka P.
I requested a truck from Shalom's Donuts. When I got to the location, nobody was there. After 15 minutes, someone came out and told me that my truck was ~10 miles away at another location on International Blvd. I picked up the truck from International, and the staff at that location were helpful and friendly. However, I had to drive and pay for around 20 extra miles because of the location change, which doesn't seem fair. Furthermore, on my reservation, I was advised I would be called by a UHaul representative before my reservation to confirm it, but I never received a call. Overall, I'm disappointed with the lack of communication from UHaul and that I had to pay for extra miles, but I would recommend the International location to my friends.Zachary I.
Le client n'a pas laissé de commentaire.Oleg K.
Great customer service from the lady at the desk! The staff person who checked in when I returned was very easy going, even though I was a little late. Thanks for that.Petra B.
This is a review for the first reservation of the day and includes some items from my previous review. I reserved a Uhaul 10-footer and an auto transporter for 5/20/2022. I called multiple times to confirm that both the auto transporter and the 10 foot truck would be at the Oakland Uhaul location. I get to the Oakland Uhaul location and then they only have the truck, not the auto transporter. The large woman behind the counter was not helpful at all. She kept trying to push me on insurance, I asked her the difference between the $25 one and the $119 one, what the deductible was, etc. She literally responds with "This one is $25 and this one is $119". I asked her again what it covers and she said "its insurance". Then I had to drive 45 minutes to the Richmond location to pickup the trailer which was supposed to be here! Also, there are no bathrooms for paying customers. I would expect a clean bathroom to be available after spending close to $700 on Uhauls.Milad H.
Le client n'a pas laissé de commentaire.Raymond W.
Le client n'a pas laissé de commentaire.Gayle C.
Le client n'a pas laissé de commentaire.Haleem F.
Le client n'a pas laissé de commentaire.ted H.
Le client n'a pas laissé de commentaire.Sabrina S.
Le client n'a pas laissé de commentaire.LEE B.
I arranged for a truck at the outlet near my house. I paid the guarantee fee. On the day I was supposed to pick it up I got an e-mail telling me I had to pick it up hours early and at a location quite distant, the one listed above. I had to get an Uber to get there. There was trash in the vehicle, among other things. The folks at the place were nice enough, but the whole procedure was a nightmare. If you can't deliver you should not advertise that you do.Donald S.
Keep doing exactly what you are doing now... Excellent ServiceDeetera W.
Have a restroom for customers have after hours drop off available Everyone there was helpful and pleasant to deal withRandy G.
Great customer service!! Will be going back soon.Jorge T.
Super easy and quick drop off!! In and out in less than 5 minutes!! Super friendly and competent staff!!Stephen D.
Highly recommend this location friendly and courteous staff .San U.
Le client n'a pas laissé de commentaire.Sergio J.
Everything was great!David C.
Excellent customer service skillsDenise S.
I rented a truck. Drove it for 23 miles. I was charged 25$ for the gas + 30$ service fee. I thought gas was just 7 something per gallon. Total pay 129$ for 2 hrs of use.JFelbrando P.
Le client n'a pas laissé de commentaire.Vitaliy S.
Staff was very funny and nice. I was surprised and please to see the manager an African American and this really shows diversity.shawna N.
Le client n'a pas laissé de commentaire.Donald W.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Jorge M.
Very good experience everything was explained and answered.Robbie L.
Le client n'a pas laissé de commentaire.Bruce M.
Very professional experience #1RONALD T.
Le client n'a pas laissé de commentaire.sam M.
Not much to improve on. The place is located in a convenient location. Busy area overall but no issues. All staff were helpful.Rene G.
Le client n'a pas laissé de commentaire.MANUEL B.
Your people are professionals, friendly, and efficient. I have rented at this location for several years and always receive top notch service! Thanks for all you do!Travis T.
Le client n'a pas laissé de commentaire.Donald M.
Staff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul againJamirsen E. | Expérience générale
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