Évaluations des clients U-Haul of Oakland

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Oakland

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Stephen R.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy E.
Évaluation :

All employees kind and very helpful!

Alexander R.
Évaluation :

Pickup was easy and great - staff was friendly and professional. The problem started when I attempted to return after hours (5:30pm) after a long day of moving. Doors were locked as location was closed. I have done after hours drop off with online confirmation many times before and the front parking lot was pretty empty so I started the process on my phone. A few minutes in, an employee (Fred something, tall slender man) came out of the office and yelled at me. He said “you know you'll be liable for that if you leave it here!” I replied that I was doing the 24/7 after hours check in. He replied “we don't do that here, and they told you that when you rented”. I told him that in fact they had not told me that. He said “yes they did”. So then I kindly asked him that since he was still there could he open the gate and I would drop it in the back lot. He replied “nope, I'm off the clock”. I then re-hooked up the trailer and left. I can confirm that I was never once told that after hours drop off was not allowed, and in fact the paper work says nothing about it - instead it gives basic directions on how to complete the check-in online. The employee was very rude and unprofessional - if the policy he was telling me is in fact true (which I still don't know the answer to) there were certainly many more appropriate and considerate ways of telling me. I won't be coming back to this location.

Vincent J.
Évaluation :

The lady that helped was great, it was very busy but she still made sure everything was ok.

Gina G.
Évaluation :

Easy to rent, easy to call to make a reservation, They hospitality...

renee C.
Évaluation :

Le client n'a pas laissé de commentaire.

Vincent J.
Évaluation :

The Lady that helped me was Great.

Lucas V.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott E.
Évaluation :

I used the U-Haul app with hopes that it would make the process easier and faster, but it was so glitchy that I ended up having to wait in line and go through the standard process. The app was slow, and some prompts were unclear. Additionally I was unable to upload new pictures of possible existing damage to the vehicle, nor was I able to upload a picture of the odemeter. The odometer picture was a necessary part of the app process, and I was not able to comeplete that. I ended up driving off since no one was able to assist me, so I ddin't know if I would be charged additional fees because I didn't finish the app process.

Nico G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin L.
Évaluation :

Le client n'a pas laissé de commentaire.

James M.
Évaluation :

The woman who assisted me at the counter was rude. Checking-in online was pointless because I had to provide my ID and a credit card at the counter anyway.

Ashley M.
Évaluation :

The self check-in online process seems a bit slower than expected but was easy to navigate

Stephen L.
Évaluation :

Tough neighborhood. Excellent customer service. No complaints.

Jamie T.
Évaluation :

Le client n'a pas laissé de commentaire.

Ali M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle C.
Évaluation :

Le client n'a pas laissé de commentaire.

Lonnie S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose S.
Évaluation :

Great group of young fun, enthusiastic, and very welcoming folk working there

gary F.
Évaluation :

Not review of Rock Blvd - Nick was great help super guy - but of uhaul & uhaul So Virginia St. I set a move ordered equipment month in advance chkd in and confirmed early . I was driving 16hrs to get to Reno to get uhaul truck/auto trailer to move stored furnishings/stored car. 13hrs into trip received a txt canceling uhaul equipment from So Virginia St uhaul. Tried to call the location holding for 45mins no answer rolled to knowledgeless (and of little help) customer service call center, to be transferred to a que to talk to schedulers (call was ultimately dropped while driving in the Sierra Nevadas). After all night & next day calls , waiting on endless holds I had 1 scheduler who found a smaller truck due back end of day the next day and I jumped on reserving it (why this reservation is different from my other reservation I m unclear). Good news the truck came back on time (they don't always) Rock had a early return trailer , took both and got loaded late in the evening a day late & $200 extra storage fees. Questions- why cancel customers forcing them to jam call centers forcing long holds frustrating customers & employees ? Why not plan days out NOT taking reservations if no clear equipment supply exists? Why not have staff funding solutions & calling customers with a solution (as opposed to finding solutions adhoc)? Why allow locations hoard equipment (yes exists drove to locations holding trucks for overdue customers refusing to rent them to others)? Why allow the situation manage the system as opposed to actively manage the situation ? It all sucked.

Elizabeth I.
Évaluation :

Le client n'a pas laissé de commentaire.

John T.
Évaluation :

Le client n'a pas laissé de commentaire.

RYAN L.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald T.
Évaluation :

Mobile checkout and check-in does not work according to the staff at the desk. The accessories ordered were not in the truck. Just not a pleasant experience. The equipment needed was over 20 miles from my location costing $50 in mileage fees not related to the move. The truck requested from Walnut Creek CA and had to go to Oakland CA for the pickup. U-haul does have have any real competitors. The service makes it apparent.

Eswin R.
Évaluation :

Customer service rep at this location may need a refresh of how to read store hours. I was sent to a closed drop off location.

Curley J.
Évaluation :

Thanks for u you our last minute help.

James B.
Évaluation :

First, honor the agreement you make wirh your customer. I made the reservation on your 800 uhaul phone site. On arrival at the 5330 location they unilaterally changed my reservarion from two days to one. They were not friendly or understanding at all. Very poor experience overall. Would never recommend that location to a friend.

Jeff G.
Évaluation :

Le client n'a pas laissé de commentaire.

Demeatrus R.
Évaluation :

Recommend your management team at 53rd international Blvd Oakland CA management team for training on proper customer service and cultural sensitivity classes. It was the worst experience next to the San Leandro CA Uhaul office

Cornelis R.
Évaluation :

The person who checked us in was not so nice. But the people at the drop off were great and friendly. The area is too out of the way for us to use regularly.

daryl C.
Évaluation :

Your online system is crap. You let me make a reservation for a location that is not renting. Changed to another location and said 9:15 pick up that was provided on your system to only get there and vehicle not being returned until 9:30. The third and final location. While I did everything online still had to wait in long line

Mary K.
Évaluation :

thanks

Braelyn J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan P.
Évaluation :

everyone who worked there was friendly & helpful.

Armando Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Jan T.
Évaluation :

All Mirror super dirty. Inside consoles very dirty, used dirty cleaning water. Customer service was nice and fast

Frans M.
Évaluation :

High volume, busy Uhaul location. Truck was clean, had to turn over the ignition multiple times for the truck to finally start. Only suggestion is to regulate the “helpers” in the lot, one became really aggressive when I declined his services.

Ejigayehu A.
Évaluation :

Excellent and helpful staff

Sayed S.
Évaluation :

They should stop stealing people's money I rented u haul on Friday 10/30/2020 got late instead of charging another day u haul rent which is $60 they charged me $250 just busy with alameda county election so if they not return my money U haul will regret for charging me will pay way more for stealing MY MONEY !

Tisina P.
Évaluation :

All Great service! Gracias!

Jeremy H.
Évaluation :

Le client n'a pas laissé de commentaire.

Bret J.
Évaluation :

Rental worked out perfectly, thanks!

Ronnie K.
Évaluation :

N/A

John K.
Évaluation :

Le client n'a pas laissé de commentaire.

Ralph L.
Évaluation :

Le client n'a pas laissé de commentaire.

Demeatrus R.
Évaluation :

N/A

James M.
Évaluation :

The truck I rented was very dirty. I did make it known.

Amine G.
Évaluation :

Le client n'a pas laissé de commentaire.

joseph O.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul D.
Évaluation :

Quick efficient service.

Steven S.
Évaluation :

Le client n'a pas laissé de commentaire.

Christina F.
Évaluation :

I originally rented the truck from a place closer to my address. This was done for a few reasons. It was more convenient, the route was easier To drive, and it was less miles since I'm paying for each mile. However, when I went to pick it up, I found out that U-Hual had switched my reservation to a different location. That was not helpful considering I had other people waiting on me. All that said, the location on International was a very quick process, the truck was ready to go, and the staff was helpful. I also felt safe about leaving my car there all day while I had the truck.

Conrado G.
Évaluation :

Le client n'a pas laissé de commentaire.

Ali S.
Évaluation :

Le client n'a pas laissé de commentaire.

Maxwell S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tim H.
Évaluation :

Did not fit the trailer to the tow bar properly and trailer flew off on the motorway almost causing an accident. If you are going to secure my trailer, fucking secure it

Kurt M.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas F.
Évaluation :

Le client n'a pas laissé de commentaire.

San U.
Évaluation :

Le client n'a pas laissé de commentaire.

Rachel H.
Évaluation :

Le client n'a pas laissé de commentaire.

William L.
Évaluation :

Le client n'a pas laissé de commentaire.

HUEY M.
Évaluation :

The staff was very welcoming upon my entry into the establishment. The gentleman explained my contractual agreement and was professional while doing so. Upon my returning of the 20' truck, the gentleman was very friendly also and was very timely with gathering my information which he emailed to me as expressed. I will indeed rent from this location again as needed and I will definitely tell others. Very appreciative customer.

Benjamin K.
Évaluation :

Check-in process was a breeze! And the Rep was great! And super cool!! Return was Simple straightforward!! U-Haul is getting better & better!! I see the improvements year after year!

Stephanie B.
Évaluation :

The gentleman working ( I can't remember his name) was really nice and really helpful.

Susan A.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin M.
Évaluation :

My reserved truck wasn't reserved and I had to get a 10' truck instead. Person helping me was not helpful at all and was quite rude. Worked with another gentleman and he was kind an efficient.

Brian C.
Évaluation :

Le client n'a pas laissé de commentaire.

Hassaun J.
Évaluation :

In every single interaction, I found the staff both professional and friendly. Makes all of the difference in the world. Keep doing what you do. Thanks!

Sharon S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tatjana K.
Évaluation :

The pickup location that I chose was changed after I had made the reservation. That really upset my plans. Don't offer anything on-line that you are not willing to come through on. I did not like your website at all, with all the things you are making us klick through until we can make the reservation we need. I dont want to be forced to look at all your offers. List them in a general way on the first page, and then leave us alone with it. Have it as a choice, not as a must.

Ivan Q.
Évaluation :

Have better disease control, like for covid. That looked unprofessional.

Gerardo D.
Évaluation :

excellent service thank you!

Arnetta S.
Évaluation :

The 10' Truck, I rented check engine light came on, and it was making a loud noise when I was driving it.

Kenneth H.
Évaluation :

Everyone was nice and accommodating. When I do need another truck to rent that U-Haul location will be at the top of my list.

Xavier G.
Évaluation :

Le client n'a pas laissé de commentaire.

William C.
Évaluation :

The truck was not clean when I picked it up. It did not shift when it should. The wait in line was very long.

George F.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony K.
Évaluation :

Great Service trailer perfomed flawlessly

Levyonne B.
Évaluation :

I rented a motorcycle trailer , returned it the same day, they charged me for 3 days . I have emailed the location , with no response. Very disappointed .

Jason B.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda V.
Évaluation :

Le client n'a pas laissé de commentaire.

Olalekan S.
Évaluation :

I really enjoyed your service and wwll organization

Jesus T.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter H.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTONIO G.
Évaluation :

Le client n'a pas laissé de commentaire.

Martha W.
Évaluation :

let customer know that the doors need to be closed strongly with window cracked.

Katherine B.
Évaluation :

We went to pick up. They did not have the pads or the dolley we ordered. They hooked up the trailer and driving out of the driveway it fell off. Not a good experience at all.

Ricardo D.
Évaluation :

Rude staff. Contemptuous

JOSEPHINE S.
Évaluation :

friendly and helpful workers

Cynthia B.
Évaluation :

Le client n'a pas laissé de commentaire.

Debra G.
Évaluation :

Nothinh

Kimberly N.
Évaluation :

The truck wasn't available at 10:30am when I arrived.

Stephanie S.
Évaluation :

I made a one way reservation far in advance, did online check in and paid. My reservation was cancelled day before my move via EMAIL!! No one called to discuss options, they just canceled it. I called and got a new reservation that required me drive 65 miles back to return the truck! When I picked up the truck the dolly and blankets I paid for weren't available. I had to drive to another and do another contract to get those items and I had to rush my move to get the truck back and not be charged and extra day. No one showed me how to use the truck or did a review of the truck/damage before I left in it. They just said make sure the gas and mileage is right and threw me the keys. The check engine light was on the entire time. The staff was friendly but the entire experience was a disaster and such a source of stress. It should have been so much better!!! I would like some sort of compensation for my time and gas and how much I had to go out of my way on moving day because of how this was handled.

Brian M.
Évaluation :

Cleaning and maintaining vehicles would be a start. My truck was disgusting and extremely unsafe to drive. It swayed back and forth while driving on the freeway, to the point where I had to pull off and drive under 35mph. I do NOT recommend this U-Haul branch to anyone. The associate that "helped" me was incredible rude too.

Andrew Q.
Évaluation :

The staff were friendly and great. Truck in great condition, no issues on my end. Would use again in the future.

Gina B.
Évaluation :

Lisa (hope that's her name...she's Black with curly blonde hair) & Timothy provided exemplary service!

wendy S.
Évaluation :

great customer service at the front desk. Friendly and explained details of contract.

Kathleen R.
Évaluation :

I initially ordered a truck for Saturday. That was a wreck. Luckily, they were able to book one for Sunday

cynthia J.
Évaluation :

The workers at this U haul Branch were fine. The over all experience was difficult because there was never a guarantee of trailer being available for my one way move . I had to arrange and pay for movers to help me and motel stays without knowing if I was really going to get a trailer till the last minute.

Thomas B.
Évaluation :

I reserved a truck and was told tough luck.. I also got charged for the truck that Was not provided and have to call customer service to get my money back.. So a wasted 3-4 hours only to not get a truck and still get charged for it

Jamirsen E. | Expérience générale |
Évaluation :

Staff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul again

Non reviews have been submitted for this location.

Retour
Haut de la page