Customer Reviews for U-Haul of Oakland

7 309 évaluations

5330 International Bl   Oakland, CA 94601

(510) 532-1221

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(510) 532-1221

5330 International Bl
Oakland, CA 94601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The gas tank was only 1/4 full when I picked up the truck. Not acceptable!

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordy S. 
Évaluation :
2

My reserved equipment was "given away". I had to stand in line for 30 minutes only to get the same cocky, rude, racist treatment as I always do from the agents (mostly the women; the men aren't so rude). It's too bad U-Haul doesn't have locations in Oakland with even a single Caucasian on staff. Too bad the African American staff at all of the locations near me are racially prejudiced. They are as rude as any place I have had the bad fortune of visiting. Their training is a joke and they just don't care if you don't like it. Their attitude is take it or leave it. I, unfortunately, have to rent from U-Haul on average twice per month. It is always a horrible experience and I have made it known but nothing changes so why do I bother with this "feedback"? Most businesses recognize a regular customer and treat them with care and consideration; not U-Haul of Oakland. Every visit is like my first; I am viewed as just another white face so treat me like it. Tolerate me because you have to as long as I don't ask any questions or pretend like I matter. As bad as I've ever experienced.

Richard M. 
Évaluation :
1

Only one young lady wad friendly ever other person I spoke with was rude. Couldn't answer simple questions one of the reps just gave me attitude and out me in hold for an extended period over 15 min and never came back to the phone. Virtually impossible to reach a rep that's willing to help. Very frustrated and will never throw my money away with this company again. Overall horrible client service.

TARA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andres J. 
Évaluation :
2

Had to wait for receipt a long time you should have receipt ready as soon as you return your rental not go inside building and wait for one

ALFREDO G. 
Évaluation :
5

Excellent service à la clientèle

Harold S. 
Évaluation :
2

The employees were awesome! But the area is really bad and doesn't look safe at all!

Jose F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ethan F. 
Évaluation :
5

I didn't have a appointment walked in was able to rent a truck on the spot.

Paula T. 
Évaluation :
5

Bad neighborhood, but Uhaul can't help that Funny I am asked if the drop off place was “clean and inviting “, but this particular question isn't asked about this Oakland location!

Marjorie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA I. 
Évaluation :
1

Staff is slow, unfamiliar with store processes and non communicative.

TIHANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danyell F. 
Évaluation :
3

The first location for pick up the truck never arrived there in Alameda. U-haul in Alameda sent us to Oakland's International blvd where we got the truck. The individual who was in charge there should look for another job,he was below SAD! He said we can drop the truck in any U-haul in Poway which was incorrect according to U-haul customer service. Our final drop off location at 13530 Pomerado was great,make sure you will contact them and congratulate them for great and professional service. The Oakland location on International blvd should be closed or given to new management,absolutely horrible and nasty and filthy location. Please send some high ranking U-haul inspector there and prepare for bad experience.

Timo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
4

This rental worked perfectly for my needs, will be back next year

BRET J. 
Évaluation :
5

Bee was very pleasant and went above and Beyond to help make sure I had everything to make my move easy. I will be back

claudine H. 
Évaluation :
5

Awesome staff. Explained everything & very patient

Fatimah G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH L. 
Évaluation :
4

Please do not modify my original reservation without notifying me. My reservation was changed from a 9' van to a 10' truck 15 min before I picked up the vehicle. No one called to notify me of this. It resulted in an additional 1,5 hours and paying for a Lyft ride to get the vehicle I had asked for. Fortunately the staff at the Oakland location and the Allsafe in Alameda helped me get the vehicle I needed.

PAUL D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bjoern R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manolo A. 
Évaluation :
2

Arrived as they were closing a few minutes early. Just drop the key. Next day charged 20 $for a clean truck with extra gas turned in a day early. Ridiculous. Never again U-Haul.

John B. 
Évaluation :
5

Excellent all around staff service. Friendly, informative, courteous…etc. not only return customer but will recommend for sure. Clean and well maintained trucks. Thanks for making my move for mom flawless!

ALBERT T. 
Évaluation :
3

More communication on where to leave van - safer place to stand and wait

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

The service was fast, friendly, and knowledgeable. I will be using your services again in the near future and will also recommend you to my friends and colleagues.

TIMOTHY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SONJIA M. 
Évaluation :
3

I am usually happy with this location and rent here regularly. This time the truck was displaying a tire warning. The tires had to be filled and even after, the warning never went away. We were told it was a sensor issue and toIgnore. The truck also had used tissues in the front waste basket and the truck only had a 1/4 tank of gas. It seemed like the truck had just been dropped off and put back for rental without ever being checked. Very disappointed.

ALYSHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octavio V. 
Évaluation :
5

We were grateful to have gotten the trailer. We know that supply is thin.

JEFFREY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sergio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ezequiel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hetty T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jawaski C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thurman L. 
Évaluation :
5

Was good

ANTHONY ANGELO M. 
Évaluation :
5

I originally had a reservation at a different location (Discount Auto 640 W MacArthur Blvd, Oakland, CA 94609) and when I went to pick up my truck, they didn't have it and sent me to another place where the truck was supposed to be. When I got to that place, there was only a 10' truck there and the office was closed. I had to call around U-Haul to get a truck that should have been at the location I reserved it at and am not happy about having to do that. Trucks should be where they are reserved from and it should be U-Haul's responsibility to make sure they are there. If the place doesn't have a one-way truck, but has the right size, they should honor the reservation and U-Haul can replace their truck from another location. Making your customer drive around searching for a truck is not the way to do business.

LAUREN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duane H. 
Évaluation :
4

I had a hard time locking the rental I had.

Georgia P. 
Évaluation :
5

Everything went smoothly. Was SUPER happy with how efficient the drop off was. They were awesome!

Michael M. 
Évaluation :
5

Everything went well with out a hitch! No pun intended.

Armando B. 
Évaluation :
4

Excellent service à la clientèle. Ricky was very patient and professional as well as the staff handed us the keys n vehicles. The only problem was that we wish we knew to go ahead reserve a vehicle too to tow the trailer. We reserved the trailer but wasn't aware that our personal truck wasn't equipped to pull a trailer. We ended up taking what's available in the lot instead of what we needed minimum to pull a trailer.

Hetty T. 
Évaluation :
5

Enjoyed the lady who helped me thanks

Robert Z. 
Évaluation :
5

Everything went well. Staff were helpful. Equipment (truck and auto transporter) were clean and well maintained. There were no issues picking it up (it was ready) or during the drive (500 miles). The fuel tank was not full like they said, but I contacted customer service and they reimbursed me for filling it up. Customer Service (Thea and LaRissa) were excellent!! Very responsive.

Peter H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nico R. 
Évaluation :
3

I cleaned out the truck and cab. The employee advised that I take a water hose to rinse out the truck even though I had thoroughly swept inside. I told him I already cleaned it and he warned the would be a 200 $fine. I didn't see that anywhere in the contract and I arranged for a contactless pick up and return. I had neither

HODARI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY S. 
Évaluation :
5

Shout out to the guy who unhooked the trailer. He told me the tires were shot and thank god we made it. I'm glad we made it too. ðŸ'ðŸ'ðŸ'

SCOTT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ciarra P. 
Évaluation :
3

I'm not sure why they don't do walk thru's together anymore. Also, this is the third time in the last few months that I've rented a U-Haul and the gas gauge did not match what was listed on the invoice when taking off. It's very frustrating to contest this matter and walk thru's would help get it right. Merci.

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
4

More equipment and services

Merlenet R. 
Évaluation :
1

Hire people who treat customers with respect, know what they are doing and are not afraid to break a fingernail. And more of them. 2 rude girls to handle Saturday rush hour business is a joke. I was there 90 minutes and late for my pickup. Rediculous.

Richard M. 
Évaluation :
5

Absolutely nothing. All staff was friendly, helpful, and attentive.

Brandon K. 
Évaluation :
2

They rented me a vehicle that had no gas. I had to gas it up prior to driving to my location and I REFUELED before I returned it. There was also a spare tire in the VAN.

GRACIE M. 
Évaluation :
4

Quick customer service got me my vehicle within a few minutes, and easy return.

PAUL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA T. 
Évaluation :
5

Everything related to renting a cargo trailer went very smoothly. The only hiccup was I needed a 4 prong adapter instead of my 7 prong connection. I had to pay for a connector which was easy. My only suggestion is to make the need for a 4 prong adapter more visible on the web site. Thanks for making my son's move easy.

CAROL S. 
Évaluation :
3

Meh. Gets the job done. Didn't know how to get out because the gates were closed and it was the middle of the day.

Christopher D. 
Évaluation :
5

Excellent customer service and customer appreciation.

Willie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nigel S. 
Évaluation :
1

Understaffed. Employees seem to be racing Vehicles after they were done cleaning. No one greeted except for the young African-American brother that seem to do his best. But overall Not a very well ran operation

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANNA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUELLA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEREDITH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS O. 
Évaluation :
5

Easy to drop vehicle off.

WENDY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGOIRE J. 
Évaluation :
4

The reservation problems continued. I was told the vehicle I was returning was not the vehicle I was suppose to return and wasn't even in the system. Really? What, I have a fleet of UHaul trucks at home that I return just to mess with UHaul employees? Good Lord, could the process be any more ridiculous? Ultimately, they decided it was fine and they accepted the vehicle. Wow, what a insane process for a 150 $truck rental lasting 4 hours!!!

EDWIN Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
3

My van was dirty - debris and food crumbs in cab. Back was cleaned. Luckily, i was not charged for this. Exterior of this van was in good shape. While the reps were quick to address my concerns when I asked, I was disappointed that my additional items were not only not ready (in side the van) as your instructions stated, but I had to go into the office and ask about them, only to be told that I needed to drive van to the building to get them loaded into car. This cost me time and then I was not able to get back before you closed. I wish I was told ahead of time that I could not be after-hours drop off. The drop off person was friendly and professional and let me known promptly what my charges were (no additionally) and that I was OK to go. I would try a different site before I went back here again. Had better Uhual experiences.

Kerry S. 
Évaluation :
3

The Staff was not friendly AT ALL. NOBODY greets you or even says hi. It's almost like they are all mad you walked in, in the 1st place. Everyone is sitting around & going through their phones laughing about a meme. The young lady helping me was very informative about what I needed, so I can appreciate that. But from the heavy energy to the eye roll... #MYGOODNESS. Got in the truck & nothing was vacuumed or wiped down. Dirt in the Seats. The steering wheel, dashboard, cupholders, radio - all covered in thick grime. I had to wipe everything down myself with my own disinfectant wipes. ALL OF THE WIPES WERE BLACK when I finished. Upon exiting the parking lot, there was no exit gate. Only the entrance. It made it very confusing to get out. Even though the arrows were pointing in the opposite direction, I had no choice but to use the entrance as the exit. I would only tell someone to grab a truck from here if they really needed it at the last minute. But outside of that, it's a no for me.

Keiera C. 
Évaluation :
3

the car had a huge dent in the front, and was leaking on the top of the car so we couldnt use the back of the u-haul d/t the puddle it made

Peter C. 
Évaluation :
2

Disorganized.

Paul M. 
Évaluation :
2

Super disorganized and made me call the corporate number to rent a tow dolly that they ended up having in stock.

Paul M. 
Évaluation :
1

The staff was not remotely pleasant. The trailer was dirty and beat up, and while the team hooked it up, I had to ask as they walked away whether they were finished. Lack of training is grossly evident.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
3

Be honest with customers and stick to your word. Dont tell customers one thing and do something else. Uhauls actions caused me to leave a week later than I wanted to causing me to loose my job

GEORGE S. 
Évaluation :
5

Every time I deal with this location I am very happy with the service

Tony T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chade B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAN U. 
Évaluation :
5

The Representative's At. 53rd. International Blvd, Oakland,Ca.94621 U- Haul. ***** Are. An. **** Awesome. Crew .**** Very. Professional ." Love. Their. Services ". Hope U-Haul. Will. Always be Available, too. Help the. Next , Customer in. Need. Thank you. P.s. A+

Shirley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nino M. 
Évaluation :
1

I was charged double than the advertised price

Maxim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL S. 
Non les évaluations ont été soumises pour cet établissement.

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