I arranged for a truck at the outlet near my house. I paid the guarantee fee. On the day I was supposed to pick it up I got an e-mail telling me I had to pick it up hours early and at a location quite distant, the one listed above. I had to get an Uber to get there. There was trash in the vehicle, among other things. The folks at the place were nice enough, but the whole procedure was a nightmare. If you can't deliver you should not advertise that you do.Donald S.
Customer Reviews for U-Haul of Oakland
Pour nous contacter
Oakland, CA 94601
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Keep doing exactly what you are doing now... Excellent ServiceDeetera W.
Have a restroom for customers have after hours drop off available Everyone there was helpful and pleasant to deal withRandy G.
Great customer service!! Will be going back soon.Jorge T.
Super easy and quick drop off!! In and out in less than 5 minutes!! Super friendly and competent staff!!Stephen D.
Highly recommend this location friendly and courteous staff .San U.
Le client n'a pas laissé de commentaire.Sergio J.
Everything was great!David C.
Excellent customer service skillsDenise S.
I rented a truck. Drove it for 23 miles. I was charged 25$ for the gas + 30$ service fee. I thought gas was just 7 something per gallon. Total pay 129$ for 2 hrs of use.JFelbrando P.
Le client n'a pas laissé de commentaire.Vitaliy S.
Staff was very funny and nice. I was surprised and please to see the manager an African American and this really shows diversity.shawna N.
Le client n'a pas laissé de commentaire.Donald W.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Jorge M.
Very good experience everything was explained and answered.Robbie L.
Le client n'a pas laissé de commentaire.Bruce M.
Very professional experience #1RONALD T.
Le client n'a pas laissé de commentaire.sam M.
Not much to improve on. The place is located in a convenient location. Busy area overall but no issues. All staff were helpful.Rene G.
Le client n'a pas laissé de commentaire.MANUEL B.
Your people are professionals, friendly, and efficient. I have rented at this location for several years and always receive top notch service! Thanks for all you do!Travis T.
Le client n'a pas laissé de commentaire.Donald M.
Ricky was amazing. At the end of a stressful and exhausting moving day, his helpfulness, friendliness, and kindness when I came to return the truck and close out really made it a great experience.Rachael R.
Le client n'a pas laissé de commentaire.Paul R.
Le client n'a pas laissé de commentaire.Pat T.
The staff are courteous and respectful. Keep up the good workfrancisca P.
Outdated computer systems that make for slow processing and result in incredibly long lines. Many of the customer service reps are very nice and others are very bad at what they do.Bradley H.
Multiple employees were waiting on a training to start and were reluctant to help check me out until a manager asked them to get to work. Just felt like they thought they were â€œdoing me a favorâ€ by checking me out at the right time. I wish this store would get some music and better lighting and clean up their facility - maybe the employees would be happier.Nathan B.
Nothing. Great service and products!Morgan T.
The manager showed me excellent customer service.DENIS I.
Erik Leon was fantastic. His customer service was amazing. He super patient and very helpful. If he is up for a raise he definitely deserve it and if not is over due. I will be renting from this place for now on. ThanksFernando J.
Le client n'a pas laissé de commentaire.Craig T.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.David V.
I told them when I checked the trailer out that the lights did not work correctly all the lights on the trailer did not work correctly and the lady in the office told me oh it's fine as long as the brake lights work well GuessWhat the wiring harness in the front was just electrical tape holding it together and halfway through my trip all the lights went out completely. I did have to get that trailer towed and it was put in storage for two days in authorized U-Haul mechanic was going to change the lights out but Oakland kept saying they wanted their trailer back so I rented another pick up truck hooked up and ran it back to them with no trailer lights at all but they said that was perfectly fine as long as just the brake lights work which is not legal but I did complain before I left and they didn't wanna do anything about it I would not recommend this place Hayward branch they would not except that they would not allow a trailer to go out they would find another trailer or get a mechanic on it and get it fixed correctly Oakland they don't care they just shove it out and go onKeith S.
Two things: First, the rental agent at the counter was very friendly and proficient both during the rental and the return. Nice guy! Second, we were surprised to learn that the motorcycle trailer we rented did not come with a spare tire. We did not have any trouble, but would have felt more comfortable having a spare, just in case, since we traveled to a very remote area with very little services.janel A.
Le client n'a pas laissé de commentaire.christopher W.
Le client n'a pas laissé de commentaire.Mason Q.
The staff were all very responsive and friendly. Best that have ever been at this location. Especially the guy with the longer hair receiving returns and the guy working the reception desk.CHRISTOPHER M.
The clerk could have been a little friendlier otherwise everything was perfectStephen W.
Great service keep it upJulia F.
I still haven't received my receipt in my email. firstname.lastname@example.orgSylvia F.
Le client n'a pas laissé de commentaire.Marla L.
Le client n'a pas laissé de commentaire.Zev K.
Great and efficient customer service. The information was clear and expedited!OSSMAN T.
Le client n'a pas laissé de commentaire.George A.
friendliest two guys i've encountered in a whiiiiileJillian M.
Please clarify that the initial payment is just a hold on the card. I was confused about that part.Kaezi D.
The girl that helped me in the morning was very nice and courteous and knowledgeable. The afternoon crew was ok too. Only issue I had is someone didn't make the correct gas gauge count and I was overcharged. Hopefully the manager will call me back to resolve this.Jason P.
My agent was extremely polite and helpful to me. I appreciated his manner and skills. Please send my receipt (he said he would send it by email, but I have not received it).Sandra C.
Really crappy neighborhood.MIKE M.
I was charged for something I didn't even get.Tarazano C.
It sure was odd getting phone calls multiple times confirming turn in date on day two. There's something off-putting about being nagged about an already confirmed reservation while on the road. I even got a call about turning it in at 8 AM -- as if I had not already prearranged to be two days more (in your notes) than the usual three. I was able to do three days due to outside events but really!Nancy B.
Le client n'a pas laissé de commentaire.Vee T.
Le client n'a pas laissé de commentaire.Sammy H.
Le client n'a pas laissé de commentaire.James M.
Staff were very helpful and professional. That is important because moving is stressful. Good communication. It has been a few years since I rented a uhaul and I liked the check in and check out feature including pictures texted to me.Susan C.
Le client n'a pas laissé de commentaire.CARYN S.
None , all is okay.Yared W.
Le client n'a pas laissé de commentaire.Maria C.
My truck had 1/8th of a tank when I picked it up. I would have preferred it had some gas in it to do my job, but I had to immediately go fill it. Not a big deal but it was a little inconvenient. Would definitely use this location again. Easy to navigate the website and the self pickup/drop off thing seemed to work ok. Truck was clean and everything worked. Drove nicely.Ian C.
Very nice people thanksL C T.
Everyone are so friendly great service!!Kanokwan C.
I was given the link to verify the condition of the truck before taking it inside the office and not encouraged to double check things. Stupidly I clicked it and then saw the gas was lower than the contract said and realized one rear tire was flat after we left. This limited the weight we could put in the truck and we were charged for gas even though we brought it back with the amount we left with.Jennie E.
terrible customer service, disrespectful employeesIan R.
We dropped the truck back to the slow Quetion on Lee. Again, as with the other location and finding the lockbox with the key, this location we had a hard time figuring out how to drop the key back to Uhaul. This shouldn't be such a mystery for people simply trying to complete a process. We did a self drop off, and there was nobody around to ask.Matthew S.
I was asked to clean up the truck at return even though that's only some dust. Or they would charge me for the cleaning fee. I offered to sweep immediately but the staff insisted that I had to drive off their premises to clean it up. The whole experience was fine until I returned the truck.Jia Hua M.
Le client n'a pas laissé de commentaire.Gregg D.
Le client n'a pas laissé de commentaire.Ruth S.
Bed of trailer had debris, they offered to clean and I declined. All good. Both dudes I interacted with were professional and very cool - all good - thanks!Scott S.
Excellent customer service from all employees!Mary D.
Le client n'a pas laissé de commentaire.Samantha N.
Le client n'a pas laissé de commentaire.Wai L.
Le client n'a pas laissé de commentaire.Gerald M.
i was very impressed with the customer service at this location (especially the guys at the counter), keep up the great work!Zoe G.
Great services, walk in and walk out. Fast services and friendly customer service. Make my moving easy.Paul S.
I used less 40mi when I pick up the van it it was half tank they charge red over $75 which I think only $20-25Pheakthra Y.
I paid for miles and I been charged for miles I already paid forMakeleta A.
Le client n'a pas laissé de commentaire.Maureen W.
very nice and helpful &kindL C T.
Le client n'a pas laissé de commentaire.Alexander H.
Le client n'a pas laissé de commentaire.Steve L.
Le client n'a pas laissé de commentaire.KARLA G.
Le client n'a pas laissé de commentaire.James P.
Very good customer serviceRobert O.
Le client n'a pas laissé de commentaire.Warren A.
Very nice and helpfulJennifer S.
Staff were unfriendly and unhelpful manner mDerek Ritchie R.
Very friendly and helpful staff.Emil K.
The new hooks on the safety cables are too big to fit my SUV. Please switch back to chains. They have never been a problem. Had to use old equipment.Michael C.
Le client n'a pas laissé de commentaire.Katie H.
Battery was low and died during rental. Roadside assistance took forever to get me to a live customer service agent (Sierra, who was very helpful and sweet). Sort of a conflict when the truck rental is only for a certain number of hours, then there is an equipment problem and you have to wait on hold to get help. We ended up having a friend come from another neighborhood and help jump start the car before my call was fully processed.Krystine Y.
It was really fast and easy. Less one star because no one came out with me to get truck.Dennis N.
Le client n'a pas laissé de commentaire.Jorge L.
From the beginning things went wrong. I had a reservation for 7 at an Alameda location right next to my house. I go there only to find the wrong vehicle there. After calling the Uhaul main number multiple times and not being able to talk to anyone, I finally spoke with a local manager after the gentleman in 76 gas gave me his information. The manager said there was a truck available farther away and that he would provide a $50 reimbursement. I drove to the new location and was given keys to a truck that I was to find an pull around. I was also given a paper showing the gas level I needed to return it with. I go out to find the truck sandwiched on all sides so had to go ask for a different one. I get the keys and move my items. Upon return I was told I would be charged 42 for gas because it wasn't filled to the appropriate level. I pulled out the paper and said it's well above what I was told. Then I was told that's for the old truck, there was a link sent to you for the new truck. So I drove to find gas. I had no problem with the employees, it was one thing after another making a long day longer. I called the customer service line to ask for a full refund and they said they could do anything. The rating was for the experience overall, not directed at anyone person.Daniel G.
Staff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul againJamirsen E. | Expérience générale
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