Évaluations des clients U-Haul of Old Town Torrance

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Old Town Torrance

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Carl F. le

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The trailer provided was pretty old and the doors and handle were loose to the point where they swung open multiple times while driving. We ended up using zip ties to hold both the door shut and help quieten the safety chains.

kate c. le

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Le client n'a pas laissé de commentaire.

Dennis D. le

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Le client n'a pas laissé de commentaire.

Barb J. le

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Your new TRUCK IN signs are wonderful, but I was confused as to where to park my car. Ended up going into the IN driveway which was what I needed.

Byron K. le

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There service was okay, but I filled up the gas more than required and they charged me extra for no reason. Also, the moment I drove their cabinet in the front seat fell.

Isidro G. le

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Adriana was amazing with her help at this location

Edward W. le

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Le client n'a pas laissé de commentaire.

Luis S. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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Your 1-800 number was horrible and kept messing up my order. Changing locations several times.

Joseph R. le

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Le client n'a pas laissé de commentaire.

HALLEY H. le

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Always friendly and helpful

Mohamad B. le

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The cargo can was extremely dirty. Windows windshield and mirrors, it was all dirty and made it difficult and extremely unsafe to operate especially at nights. Very disappointed especially since they had other cargo Van's that were clean on the premises. not sure why I was giving the dirtys one there. It really was mind boggling...

Rebecca V. le

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Le client n'a pas laissé de commentaire.

mitchell r. le

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I always rent from this location. The employees are always friendly and helpful.

Michael S. le

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All employees were very friendly and helpful to us. They seemed to enjoy their job which is something that is rare. It was nice to see them all look happy which reflected on their excellent service.

Kevin O. le

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Le client n'a pas laissé de commentaire.

Gail D. le

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Le client n'a pas laissé de commentaire.

carlos l. le

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Le client n'a pas laissé de commentaire.

DARREN B. le

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Awesome staff... very helpful!

Timothy S. le

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Le client n'a pas laissé de commentaire.

RICH H. le

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Have donuts and coffee when I arrive

Seehoon P. le

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Excellent ! It is true.

David M. le

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the best

Daniel V. le

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Le client n'a pas laissé de commentaire.

Glen J. le

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Great solid trailer!

CRISTINA g. le

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I have not received my receipt yet. Returned yesterday 6/1/19.

Ryan H. le

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The gentleman who checked me in, as well as the gentleman who hooked up the trailer were both exceptional.

Darren M S. le

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Have a place for customers to park.

David M. le

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Le client n'a pas laissé de commentaire.

Jarmila P. le

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I just want to mention that the customer service at this location was exceptional. Also the truck that we rented was so clean and comfortable. The whole process from beginning to end with seamless.

Andy V. le

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Quick and efficient, thank you!

Peter K. le

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Le client n'a pas laissé de commentaire.

WILLIAM G. le

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the best service you could ask for!

kris p. le

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Le client n'a pas laissé de commentaire.

Emmanuel T. le

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There was a dent on the truck before we received it but took it anyway. Should have mentioned it before taking the truck. Good thing I had insurance on it so I didn't have to pay anything.

Dominic C. le

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Le client n'a pas laissé de commentaire.

JOHN F. le

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Le client n'a pas laissé de commentaire.

kendra b. le

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Delvin and Arianna were super awesome!

Lawrence B. le

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They gave me the wrong combination number, so I couldn't get keys.

Neale H. le

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Le client n'a pas laissé de commentaire.

Rob L. le

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Le client n'a pas laissé de commentaire.

Travis O. le

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Excellent service, fast, and friendly

michael B. le

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Le client n'a pas laissé de commentaire.

See Hoon P. le

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Just rent it! Excellent.

Mark S. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Arturo D. le

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I originally made the reservation on May 9 to pick up the auto transport on May 18 at U-Haul of Long Beach, 1600 E Pacific Coast Hwy, Long Beach, CA 90806. On May 17 at 11:00 AM I received a telephone call telling me the location was changed to 21707 S WESTERN Ave., Torrance, CA, 12 miles away but 1 hour in traffic from Long Beach. This was terrible planning on U-Haul. The Torrance location is fine, but the location is challenging to pull out towing a trailer due to traffic. The equipment had a few dings and scrapes and some of the straps had been torn and not replaced

JOSE T. le

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Le client n'a pas laissé de commentaire.

Christopher D. le

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Everything went smooth.

Stephanie I. le

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The tire pressure light was on. You should make sure your trucks are maintenanced before sending out with customers

Robert E. le

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Felt welcomed the entire time. Great reps!

Dawit T. le

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Le client n'a pas laissé de commentaire.

Arthur A. le

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Le client n'a pas laissé de commentaire.

Johanson S. le

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Le client n'a pas laissé de commentaire.

DAVID L. le

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Put stickers on all existing damage. Also clean all windows. Although most of the equipment was clean, all windows needed cleaning.

ROY C. le

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Le client n'a pas laissé de commentaire.

ANDREA R. le

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Le client n'a pas laissé de commentaire.

Jody C. le

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Agent claimed she didn’t have record of reservation to return vehicle there even though it was printed on my reservation. She was rather rude and unprofessional. She said I had a problem because the vehicle had incurred 7,000 miles in the 1 1/2 days I had vehicle. I had to point out that the paperwork and odometer matched and had only driven 130 miles. No apology given for her error. Would not recommend renting from this location.

Kymberli T. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Wash Vehicles / Windows All Vehicles in The Lot.

joe d. le

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Le client n'a pas laissé de commentaire.

Scott L. le

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Le client n'a pas laissé de commentaire.

John S. le

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Make sure windows are clean and washer fluid reservoir is full. Also, put some wiggle room in the mileage. I went a few miles over and was charged additional.

Shuichi Y. le

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On line check in was not easy to do, so I ended up with the regular check in, which was much quicker.

Carlos A. le

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Truck had enough gas for 22 miles. I drove it 13 miles total and put in $20 of gas. You charged me an additional $30+. That's absolutely ridiculous. Back of the truck was littered. Employees at the store upon return were more interested in dismissing me and closing the store than actually provide customer service. I hired two movers for three hours. They were scheduled to show up at 10:30 AM, they showed up closer to noon. Asked way too many questions about my family, cost of my housing, my ethnic background, took way too many smoke breaks, broke furniture and appliance, scratched wooden floor, claimed they had a dolly -- I rented one just in case, but showed up with a light duty dolly. Ultimately they were adequate, but it will cost me more to fix the damage. Using U-Haul made me realize that in the future I should use professional movers.

antonio m. le

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Le client n'a pas laissé de commentaire.

dennis t. le

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Did 24/7 app check in but the app froze or stopped working. Had to call customer service and was late by 1 hour to our move in appointment that then had to be pushed back an additional 2 hours due to move in conditions with other moving in tenants.

Stuart S. le

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Reuben and his team were great- I did the online checkin- it was taking a long time so Ruben took over- Only thing I reported was air conditioning did not work. They accommodated me and I would say service overall at that location is terrific.

Ronald M. le

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On busy weekends more staff would be helpful. The team of two guys worked very hard today, but lines to rent were long and took time to get though.

JOHN F. le

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Le client n'a pas laissé de commentaire.

Vasiliki C. le

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Wanted the option to drop off at another location. Rep was too busy to inform me that had I rented another trailer that option would have been available. I rented for multiple days knowing I would have to make a few trips. Overall cost me 3 times the amount to move. NEVER AGAIN.

Chad S. le

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I would use/recommend this location only because of the proximity to my house. It is difficult to get into the lot. The truck cab was dirty inside and had trash in it. The rates for U-Haul are very deceptive by the $19.95 a day advertisement and the mileage adds up fast.

CHRISTIE G. le

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I was told I needed an extra lock on the chains going from the car hitch to the trailer, but when I picked up my trailer the staff said it wasn’t needed. I got home and realized someone could literally remove the trailer if they wanted to, so I went to the location where I originally ordered the trailer and had the hitch installed, and someone named Manny (with amazing customer service) was able to help me. The Old Town Torrance location didn’t seem to have the knowledge on this.

Lennart B. le

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Le client n'a pas laissé de commentaire.

Bobbie V. le

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Easy drop off after hours.

John M. le

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Le client n'a pas laissé de commentaire.

James M. le

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Spend a couple of minutes when handing over the vehicle to make sure the customer knows: where gas cap is located, how to adjust seat, where wipers are located, ... . Every time you get into a new vehicle you forget to make sure you know these things and it's "hell" to try and figure it out while you're driving. I know the customer can easily ask, but often they forget and some friendly reminders are appreciated.

Mark T. le

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Fast, efficient and affordable trailer rental!

JOHN F. le

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Wash the window before handing it off

ABUNDIA A. le

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Le client n'a pas laissé de commentaire.

Joel R. le

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Le client n'a pas laissé de commentaire.

ANDREA R. le

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So great! You guys make it so easy! Thanks again

Jason K. le

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Trucks are a little older than competitors but UHaul has a better price for the local move

maureen m. le

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Le client n'a pas laissé de commentaire.

Jamie M. le

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Le client n'a pas laissé de commentaire.

J.K. L. le

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Your facility, processes, people, and equipment are absolutely fantastic. This trailer went 3,200 miles (to Houston, TX and back to Torrance, CA) over 8 days and carried a high school robot team's equipment, tools, spare parts, etc. to the National/World Championship. Across the desert and then rain, and back, the trailer towed perfectly. Your people who rented to it were top notch and did an extra thorough inspection, tire pressure check, etc. when I mentioned how far the trailer was going. I was amazed, impressed, and completely happy with your on-line check-in process. It was SO NICE to be able to return the trailer last night when we were done with it rather than have to take off work this morning. The picture function was fantastic and made me feel comfortable that if someone trashed it in your lot, the condition I returned it in was well documented. This was the 3rd time we rented the same sized (5x8 trailer) from this location this spring for the robot team, and every experience was outstanding. We find it amusing that the exact same trailer we rented to go to the Los Angeles regional competition was the one we took to Houston! Our good luck charm! Warmest regards and keep up the GREAT WORK. We'll be back! Kip Louttit, FRC Team Jetstream Mentor/Logistics/Trailer driver

Bruce M. le

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I honestly cannot think of anything. It was probably the best rental experience I've ever had. At least it's the best I can remember.

ebony k. le

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Its was closings time when i arrived no one was there i had to leave the truck in drop box ,truck door would not close had issues with that yesterday ,i had a horrible experience with uhaul yesterday im waiting customer service to contact me .

Alvaro R. le

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Le client n'a pas laissé de commentaire.

Keith B. le

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The front desk was extremely helpful

Marijo L. le

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Le client n'a pas laissé de commentaire.

Timothy S. le

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Le client n'a pas laissé de commentaire.

rosario p. le

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Very quick & easy to rent a 10 foot truck, that’s why I always come back to Old Torrance store.

Luis B. le

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Le client n'a pas laissé de commentaire.

John W. le

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Truck was just returned. Smelled like body odor and air freshener combined. At least 6 smashed bugs on windshield. 1/4 tank gas. Easy in and out though. Truck ran well.

Joselito G. le

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Supervisor with no customer skills. Rude and bad attitude with customer like me.

FRANK A. le

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Le client n'a pas laissé de commentaire.

wendy m. le

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The only reason I gave it four stars is because there was only one sales person working mid morning. The sale person was very friendly.

Ronnie E. le

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Le client n'a pas laissé de commentaire.

Kirk R. le

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Le client n'a pas laissé de commentaire.

walter c. le

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Both agents that assisted me were very pleasant to speak with. Well done guys. Great service!

Dennis C. le

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Very plight and helpful with packing products

Philip O. le

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The personnel was very very very humble and helpful, He made me feel welcome. I will recommend this location to all my friends

annamarie r. le

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Clear communication with the man managing the location was our down fall to a good experience. We were not told about a 2 hour window on the pick-up for the Sunday reservation even though the person making the reservation told him that we would be there between 12 and 4. Hence we ended up having to scramble for a truck from a different location.. This reservation was for a lapidary and mineral society annual show and we will be making our reservation for next year at a different location. (Hawthorne Blvd.. @ PCH, Torrance). even though the location is not as convenient the man in-charge was pleasant to work with despite the fact that the person doing the pickup was an agitated state..

Fred W. le

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Staff is very personable and easy to work with.

Rhonda C. le

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Le client n'a pas laissé de commentaire.

Jacob V. le

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Need more help in the mornings (workers) Water dispenser or machine wouldn’t hurt

Norman M. le

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Le client n'a pas laissé de commentaire.

Leslie O. le

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Le client n'a pas laissé de commentaire.

dan h. le

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Le client n'a pas laissé de commentaire.

Hiroyuki N. le

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Le client n'a pas laissé de commentaire.

oscar f. le

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Good customer service from both the guy who helped me At the counter when I picked up the trailer to the guy who received it later in the day at same location when I dropped it off.

omega c. le

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Keep operating in the same manner and your customer satisfaction will continue to be very favorable and you will be successful with returning customers

edmund v. le

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The same exact trailer I rented the previous day was $4 more the next day. I was even quoted the same price over the phone when making the reservation. Your associate said it was a mistake and I would have to pay the additional $4. I believe you should honored the price since it was your mistake. I am not a first time customer. I have purchased trailer hitches on my other vehicles and always buy my propane with you.

Patricia M. le

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excellent service and communication

Daniel h. le

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Le client n'a pas laissé de commentaire.

Kimberly D. le

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Excellent professionalism! Please just let people know that ramps aren't on vehicles smaller than 15'.

Gerry T. le

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Your customer service and your website are horrible. Every time I called I was lied to. It would have been simple to tell the truth. If you were not the only game in town I would go elsewhere. I'm saving to buy my own trailer. At each location for the pickup and drop off your service was excellent. Perhaps moving some of your ideologies from the field into your customer service venue maybe a good move. I cannot tell you with words how bad your phone customer service is. I would fire everybody.

chinh d. le

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Le client n'a pas laissé de commentaire.

jean c. le

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Le client n'a pas laissé de commentaire.

Meshlin N. le

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I was not satisfied with my U-Haul truck I almost lost control of this truck when your drive the truck the steering wheel is not straight the truck pulls to the right how is that safe when I have to hold the wheel tilted to drive straight! And I got my truck on 33 miles to empty I don’t think that is the way you went a U-Haul with the empty light on!

James L. le

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Great job overall... I can't think of how to do it better. Unrelated comment: I may need to rent a 6x12 trailer in mid-April and noticed their are both roller door and regular swing door variants. However, your web site doesn't distinguish the 2. Your wonderful staff said they could try to reserve the swing door variant for me, but no promises. As a process improvement, it could be great to have the 2 variants as options to reserve for those of us who, in this case, would prefer the swing door. Just a thought. Warmest regards, JKL

Mariam R. le

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Fast and efficient. Truck was ready immediately.

Jorge A. le

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Le client n'a pas laissé de commentaire.

Randall B. le

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Le client n'a pas laissé de commentaire.

Sherri V. le

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The mileage on the cargo van had 23 more miles showing on the contract than what was actually on the van. Because this is a .69 cent per mile charge rental, I would have been over charged $15 right from the start. I had just left the facility when I noticed the miles were wrong, so I called right away and the representative told me that it would be put into my notes on my account the discrepancy of the actual miles. Yet when I turned in the van, a different representative was charging me the full amount for all the miles. I told her there should be a note in my account that the miles were off when I took out the van. She asked me for a picture to prove what I was saying, and I showed her a picture. She then adjusted the miles. First: the miles should have been correct to begin with. Second: as a renter, we have a lot going on with trying to figure out where everything is in the van we've never driven, especially since it was raining, so the rep assigning me this van should have double checked the miles before renting this out. Third: If you say you're going to put notes on my account about a discrepancy, please do so and not make the customer feel like they are trying to rip you off when you bring back the van and have to "prove" what they are saying.

Nestor A. le

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Smooth overall rental experience. Will definitely return when the need arises.

Joseph T. le

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Le client n'a pas laissé de commentaire.

Jorge A. le

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Le client n'a pas laissé de commentaire.

alma p. le

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Checkin fast and easy. Only problem here was customers pulling in and blocking driveway.

jonathan s. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Le client n'a pas laissé de commentaire.

See Hoon P. le

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Good friends !!!

William S. le

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Good job!

Stephen M. le

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Fast service ! I was very impressed.

TAJ H. le

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I would never recommend this location to a friend or the other location I used. The reason I did not use the other location again because of the service and truck. Both trucks were filthy and unsafe to drive and the service was terrible

Kanji W. le

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A 20 minute wait in line to pick up the truck. Once at the counter, it was quick as I reserved online.

Jeff J. le

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Le client n'a pas laissé de commentaire.

Jeff J. le

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Le client n'a pas laissé de commentaire.

CLARK S. le

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Horrible! They charged my credit card for 2 days. I only rented for 58 minutes.

Chyna P. le

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Devin and Melissa were able to get me on my way AND helped me again when i came back for stuff i forgot

J.K. L. le

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We thought it was hysterical that the trailer was so new it still had the plastic on the fenders. GREAT service both pick-up and drop-off. We need to rent twice more in the next 2 weeks (High School Robot Team has competition) and we need a trailer to transport the robot, tools, etc. We'll be back! Thanks so much for making this part of our event EASY! JKL

Rhonda C. le

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I really appreciated the easy and friendly last minute change in my drop off location. It was extremely helpful. Top marks for customer service.

Larry p. le

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Le client n'a pas laissé de commentaire.

patrick g. le

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Le client n'a pas laissé de commentaire.

Melissa L. le

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It was discussed with the associate that I would drop off in Scottsdale, AZ to receive a discounted rate. However, that was not put on the contract. Instead it said I refused that service which was incorrect. Lost out on $100+ savings.

Benzion G. le

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Hire more workers

Rebecca R. le

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Le client n'a pas laissé de commentaire.

TIM V. le

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Le client n'a pas laissé de commentaire.

Eric E. le

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Everyone I was in contact with was awesome Thank you all!

Naoki S. le

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The turning lights (and hazard lights) were not working at all (they did not click/blink). It was a bit scary experience to change lanes or making turns as other drivers around me wouldn't know where I was going.

murray h. le

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Le client n'a pas laissé de commentaire.

MIKQUEL J. le

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Cool and honset people

Kirill K. le

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Good front desk service

GLOBAL B. le

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Good experience, and friendly staff

Yolanda L. le

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I’m glad you asked! I have used this facility many times and as for service I would say the service is mediocre. But we go through the achieve what we need. On this particular occasion I requested a dolly to be included. On the drive home I remember I didn’t look to see if the dolly was in the truck. When ready to do the work I checked for the dolly discovering it was not there. I called U-Haul to explain expecting the response, “Sorry come get the dolly” but instead I got someone to tell me the dolly wasn’t there because I did the rental myself on my phone. She could not seem to understand whatever I did I should have receive the items I ordered to be prepared ready to go. She immediately transferred me to the main U-Haul center to explain the situation again. I was the transferred back to the place where the conversation began. This rime someone different answered the phone and the problem was quickly resolved and he apologized. The people you come in contact with make all the difference.

Keith L. le

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Was glad to have trailer hooked up and able to leave in less than 15 minutes.

Erik R. le

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There service there was great! Checking in was easy and returning was even faster!

Omar M. le

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Le client n'a pas laissé de commentaire.

ROLAND AND JOYCE C. le

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We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.

kendra l. le

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The facility was clean. The staff was not able to help me with what I needed.