Customer Reviews for U-Haul of Old Town Torrance

3439 évaluations

21707 S Western Av   Torrance, CA 90501

(310) 533-7037

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(310) 533-7037

21707 S Western Av
Torrance, CA 90501

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

People there were polite and friendly and made sure the equipment was in perfect working order before I left the lot,

STEPHEN H. 
Évaluation :
4

Short staffed. Staff that was busy, never greeted customers, walked by them without indicating somebody will be with you, sorry for the delays and short staffing, thanks for your patience, etc.

JAMES T. 
Évaluation :
5

Please have a way of marking previous damage. It would be nice to notify waiting customer of getting trailer as early as possible...my trailer was due in by 4pm I returned another trailer at 11:30 and mine was there. Very well built trailer...everything was dry but back opening ....I went through a snow rain storm outside Larmoe WY

ronald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel R. 
Évaluation :
5

Your staff are friendly and professional. I enjoy going to this Western and Carson location Because of it's great staff

IAN C. 
Évaluation :
4

Need more than one person at the counter....

VINCENT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO B. 
Évaluation :
4

Customer service was great but wait times were fairly long (10 - 15 minutes both getting rental and returning).

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNY A. 
Évaluation :
5

Not having the customer responsible for checking condition of equipment. As far as rating my Uhaul location...its the only one I have used. So can't compare to another.

ronald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNETTE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tangerine H. 
Évaluation :
5

It was a very pleasant experience

GEORGE M. 
Évaluation :
4

Would've been nice to get compensation for having to return the truck earlier due to issues with the door.

CHARLES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY N. 
Évaluation :
5

Awesome people!

HALLEY H. 
Évaluation :
5

Excellent service à la clientèle. Smooth and fast transactions getting rentals and dropping off as well. Everyone working there is hustling to get all their customers out in a well organized timely manner. Everyone from the cashier to the hook up and to the drop off personnel, they all made my experience a great one. Thanks

SERGIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY A. 
Évaluation :
5

Minor was nice and helpful, he made my moving experience tolerable.

Cherie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIENVENIDO D. 
Évaluation :
1

When I returned the trailer on Sunday, the facility was closed and there was a sign on the door that said "CLOSED, SYSTEM DOWN".No one was there to accept the return. There were other customers there as well. There were no instructions for trailer drop off. I called a number that was on the door and one that was listed as Company president. No one answered and I left a message.Unbelievable.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDYSON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIOUS H. 
Évaluation :
3

experience was just average. when i received the truck it had a quarter tank of gas. i drove 14 miles and put in 2,5 gallons of gas to return it to a quarter tank. service person wanted to charge me 15 $for gas. i had to plead my case so not to be charged. next time i will take a picture of the gas gauge, so i will have proof.

David K. 
Évaluation :
5

great customer service, the truck we rented ,was clean and well maintained vehicle, and dispatch and reciveing of equipment managers, got us in and out of the door in a timely manner. Big thank you to old Town torrance uhual,will definitely go back for business and will recomend family and friends there .

OSCAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LOURENCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry C. 
Évaluation :
2

The female in customer service was rude and unprofessional she asked me for a second phone number and when I told her I was a widow senior citizen she just walked away and REFUSED to provide me assistance completing the UHAUL rental agreement.

MARTHA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
5

Low the price on mileage

JOHNNY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cris H. 
Évaluation :
5

Awesome customer service and very friendly. Most definitely will recommend.

IRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEANN C. 
Évaluation :
5

So far, you re doing well.

CHIDI O. 
Évaluation :
4

Clean trailer floors. Dirty or grease got on all my boxes. I had to wipe everyone before moving into clean house.

Wenshin L. 
Évaluation :
5

Yea great job a little to high on the mile price

JOHNNY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIRA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS BENJAMI H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDUARDO Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KORINA DAWN R. 
Évaluation :
5

Excellent!

DOVARD R. 
Évaluation :
5

One of the best - IF NOT THE BEST - Uhaul locations Ive ever been to!

WALTER C. 
Évaluation :
1

I had to wait 2 hours to watch an employee repair the trailer I rented meanwhile there were 9 other trailers available for use and I had to wait. When I asked if I could take a ready and available trailer I was told no I must wait. When I returned my trailer, the gentlemen attempted to charge me double for being late, mind you I left 2 hours after my reservation. To top it off my original reservation destination was changed due to unavailability of equipment. This location provides horrible service and the employees are all rude and extremely lazy. My reservation wasn't guaranteed at all and I was lied to about equipment availability. Why make me wait for 2 hours to watch an employee repair equipment? Had I known that I wouldn't have rented from this location. I will not use this location again.

CHRISTIAN DAVID D. 
Évaluation :
2

Truck was dirty and had less than 1/4 gas in the tank service was not good either

Khosrow T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Anthony has incredible customer service!

Whittney I. 
Évaluation :
2

I drove truck and found out, I was charged for 16 miles. I put gas in the truck prior to turning it in and found out after researching that I was charged for 5 gallons, which totaled 26.95. Before I left Uhaul, I questioned why the truck was not full of gas and they stated just to bring the truck back with what was marked on the odometer, which I did. I emailed a copy of the receipt I paid for gas.

VICTOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen N. 
Évaluation :
5

Here was really fast 👍

Armando P. 
Évaluation :
4

The location has a sufficient supply of rental vehicles. The prices are better than your competitors and your online software is breeze to navigate. I found staff to be friendly and easily able to accommodate changes. Renting and returning was a cinch. Unfortunately, our vehicle cabin was not clean and when I attempted to contact the location with a simple question, the automated system placed me on hold for 40 minutes - unacceptable.

GANNON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA G. 
Évaluation :
3

Customer service was rude, and truck was dirty and not cleaned during g this pandemic time ,it had not been desantized, very dirty, and motor of truck was loud like it was going to break down.

FRANK B. 
Évaluation :
4

Lot attendant was sublime. Counter person would improve by putting away the cell phone when dealing with a customer.

George N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan M. 
Évaluation :
5

Great and friendly people and service. Thank you!

TERRI S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benedette E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

My first reservation fell through because someone did t return the truck I reserved. I had to drive an extra 20 miles to get a truck. That reservation was messed up. A huge run around, none of it was my fault. Then I pick up a truck that only has 1/4 of a tank of gas so I had get gas almost right away due to the extra miles. That truly is not ok.

ELISSA L. 
Évaluation :
5

Guy who hooked it up was fast and efficient. Good attitude

FRANKLIN C. 
Évaluation :
3

Improve accessibility at this location. Also improve delivery by making it on time or increase discount if delivery is late. The customer service at the receiving uhaul location was excellent.

Courtney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHRYNG C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V. 
Évaluation :
1

I was charged extra 25 $for a vehicle that was already dirty when I got it. As a matter of fact I washed it and still was charged. Been going to same location for years. Thinking about renting from Enterprise rentals moving forward.

STEVEN N. 
Évaluation :
5

Everything was excellent

AMBER P. 
Évaluation :
5

Better than what I expected. Awesome.

ROMAN G. 
Évaluation :
5

Coolest staff in the City

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
5

I'm returning a truck that I rented over the weekend and in a hurry to leave to go to work and I left my cell phone & wallet inside the truck but of the guy that works here (Caron/Western) is an honest guy and gave my belongings before I leave the parking area. I didn't get his name but I will swing by to give him a gift of appreciation.

ROMMEL F. 
Évaluation :
5

Great service

BARRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Drops off was fun (the music playing had me dancing) and the attendant was personable and very helpful!

KIMBERLY I. 
Évaluation :
1

Why have one employee working checking people in? The line was out the door to check in. It took 45 min to get my vehicle.

DEAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERICK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALIO V. 
Évaluation :
5

Friendly staff, easy check in and out.

DANILO D. 
Évaluation :
5

Continuations of your consistency in your customer services

GLORY O. 
Évaluation :
5

Great service

JEFFREY R. 
Évaluation :
5

I rented a motorcycle trailer for three days and it work great thank you uhaul at western ave in Torrance

John G. 
Évaluation :
5

Great, friendly, helpful employees, inside and out. Enjoy coming here.

PATRICIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo A. 
Évaluation :
5

Tengan personal bilingües para facilitar el procedimiento más rápido en mi opinión

SEBASTIAN V. 
Évaluation :
2

Workers were only interested in closing.. I waited 30 min to hook up trailer.. had to do it myself..

ALAN M. 
Évaluation :
1

Overcharged 200 $plus dollars. Poor customer service by management and corporate to rectify the problem. Never again will I use uhaul and will provide yelp with a detailed comment, so future customers can be aware of this violation of business.

CATHERINE M. 
Évaluation :
5

Please verify mileage prior to re-renting a truck. Mine was off by 11 miles. I had to fight to get them to take those miles off my bill

VIVIAN V. 
Évaluation :
4

Better instructions on returning the vehicle. It doesn't instruct to re-fuel to its previous amount until about the last part of the checklist after I parked it in the return location. By that time I was already blocked in by other cars and it would be difficult to exit. It's either not written or very hard to find instructions to refill the gas prior to returning. Seems like a scam to get extra money. Disappointed in that aspect.

Philip O. 
Évaluation :
5

I was tired and had to park up more where I dropped the car off. The worker helped me as much. Tha kbyou llll)

VICTOR K. 
Évaluation :
3

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.

ROLAND AND JOYCE C.  |  Expérience générale 
Évaluation :
3

The facility was clean. The staff was not able to help me with what I needed.

kendra l.  |  Expérience générale 
Non reviews have been submitted for this location.

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