Évaluations des clients U-Haul of Palatine

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Palatine

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Shawn G.
Évaluation :

Great manager . An asset to your company

Mark S.
Évaluation :

The 2 fellow running the place are very good! Customer service oriented. Nice Guys. The vehicle I rented was a 17 foot truck. It was very, very old. It had 160,000 miles. It is a "beater". This truck should not be rented out any more. I had trouble closing the cab doors. When I rent a truck I am looking for something much newer. The truck is obsolete and not something that reflects good on UHAUL. Mark

Noah S.
Évaluation :

On 11/19/2020 I reserved a 15 ft truck for pickup on 11/22/2020 in Crystal Lake, IL for a one way trip to Victor, NY. The day before my original pickup, I was contacted by Uhaul and my pickup location was changed to Fox Lake because of vehicle availability which was inconvenient, but understandable because I was told this reservation was now guaranteed. The next day, I was on my way to pickup the vehicle in Fox Lake, when I received another call from Brenda from the Crystal Lake location (less than an hour before my reserved pickup time) to inform me that they were unable to provide the vehicle I had requested at that location. Brenda was extremely unsympathetic and unwilling to take accountability for the situation and she told me that this wasn't Uhaul's fault or problem and that my only option was to drive to a location in Wisconsin or settle for a smaller truck with no reimbursement for my inconvenience. When I attempted to escalate the call to a manager, she told me she was the manager and that there was nothing she could do. Since I needed a vehicle that day, I had no options but to pickup a 10 ft truck in Palatine (which was in the opposite direction of Fox Lake). While on the way, I spent over an hour on the phone being transferred between 4 different uhaul associate because Brenda was not helpful or professional. At one point, I was connected with an associate at the Green Bay store who told me she had no clue how we had gotten connected, however she was able to issue my $50 reservation guarantee credit. I then spoke with someone in Phoenix named Jeff who was understanding and helpful and he connected me with a corporate manager named Janis who agreed to issue me an additional $50 VIP certificate for the time and gas that was wasted, and because of the inconvenience of not being provided the correct truck size. She explained that I could use that certificate towards the cost of this reservation and she also said I would be contacted by email by a regional manager sometime in the next couple days (which never happened). While at the Palatine store, the 2 store associates were much kinder and sympathetic and they both agreed that the situation was not handled correctly by Uhaul. However, they were unable to get the $50 certificate to process and they were unable to find a solution and made me wait while they were on hold for over an hour with Brenda and corporate. After a long wait, I was contacted by a Donna from corporate regarding the certificate and she was extremely rude and incompetent. She told me that she believed I shouldn't have received another certificate and that there was nothing she could do to help because the VIP certificates take 24 hours to activate. When I asked for proof that I actually was issued a certificate she told me "I just have to believe her" and that she couldn't confirm the certificate #. I was then told by her and the Palatine associate, that I had to return to a Uhaul store after 24 hours in order to use the certificate on this reservation. I finally was provided a truck after spending more than 2 hours in the Palatine store with no reimbursement and a smaller truck than I needed for my move. This resulted in me losing 3 hours of packing time and I was unable to fit everything that I needed to move. I returned the truck at the Victor Uhaul on 11/24/2020 with the expectation that they'd be able to process my $50 VIP certificate or at least provide a $50 credit, but the store associate (Mackenzie) was unable even after speaking with multiple managers. She told me that this wasn't her store's fault and that I needed to return to the Crystal Lake store or the Palatine store for an answer despite now being 4 states away in New York. Furthermore, she gave me a hard time about not returning $10 worth of moving blankets at their location (even though I had a family member return them for us at the Crystal Lake location and they were told we wouldn't have an issue). Mackenzie told me her store was already losing $10 from not receiving the blankets and that I was lucky they were accommodating that. This resulted in another hour of my time being wasted in a Uhaul store with no accountability or reimbursement that I was promised. The only answer she had was that I could use the certificate towards another Uhaul reservation which is not what I was told when it was issued. Overall, this was the worst customer experience that I have ever had. I will never use Uhaul again and going forward I will guarantee that none of my friends, family, or clients use your services as well. I was told multiple times by Uhaul associates "that this wasn't their fault or problem" and there was zero accountability across the board. Now I am having to figure out another way to move the rest of my stuff across the country and I am left with no reimbursement and a useless certificate.

Mark M.
Évaluation :

I noticed the tires on this unit were worn, cracked and split in the center, with plenty of obvious wear. According to my tire tread depth gauge, each tire only had a maximum of 2/32nd's. How could any rental facility rent a vehicle with unsafe tires. Get this unit up to 55 mph plus, the heat developed from rotational forces and friction will cause the tires to blow. Very unsafe.

James K.
Évaluation :

I found both the pick-up and return customer service reps to be very professional, friendly, and knowledgeable.

Juan R.
Évaluation :

Le client n'a pas laissé de commentaire.

TARYN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael F.
Évaluation :

Very attentive and kind service counter personel. Been renting trucks at UHaul Palatine from time to time

Anthony Philip L.
Évaluation :

Le client n'a pas laissé de commentaire.

Uma B.
Évaluation :

was told the vehicle is at full tank before handing it over to me. I used only 13 miles and while on return when I tried to fill the tank, it filled 5.2 gallons. I don't believe 13 miles drive would have used 5.2 gallons. I have the reciept of gas for proof. It would have been better if they would have filled the tank before instead of lying to customer

C B.
Évaluation :

Le client n'a pas laissé de commentaire.

JACEK M.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd G.
Évaluation :

Na

Natalie Z.
Évaluation :

Everything was great

Mark G.
Évaluation :

The gentleman I dealt with was very nice, and gave me some great tips to make returning the truck easier! Had no issues what so ever, would use this location again if the need arises. I already use them for propane refills several times a year. Nice people here!

Randy P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jamie Z.
Évaluation :

Keep doing the best

Jeffrey W.
Évaluation :

Le client n'a pas laissé de commentaire.

James P.
Évaluation :

Great experience. Clean truck, fast check out and check in. Very satisfied.

Rahul M.
Évaluation :

Excellent Service! Emily Matlow was very helpful!

John M.
Évaluation :

Very friendly helpful customer service and a clean store.

Bertha S.
Évaluation :

at first they gave us a free upgrade and was told we could return it the next day for no extra charge. we paid over 3 times what the listed price was. terrible customer service. extremely difficult to communicate with store,

Matthew G.
Évaluation :

A bit hectic Saturday afternoon when I returned my rental. Overall a very good location to rent. Most often very helpful local business. Be prepared to wait and try to set up your rent in person. Calling may get you forwarded to central dispatch which may not be as helpful. Mask up, go in person, and talk to local staff. Very helpful.

Bennett B.
Évaluation :

Efficient. Friendly. Convenient location.

Sikou K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey R.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark W.
Évaluation :

Fast. Friendly wonderful

Rustam K.
Évaluation :

To check with a customer inside of a truck before renting it. Always

Mark B.
Évaluation :

Le client n'a pas laissé de commentaire.

Adrian A.
Évaluation :

Le client n'a pas laissé de commentaire.

FREDDIE C.
Évaluation :

Very helpful in seeing that I got what I needed on short notice

Pavan M.
Évaluation :

It was an excellent experience with UHAUL, Truck was pretty clean and maintained.

John M.
Évaluation :

Le client n'a pas laissé de commentaire.

David Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Lois M.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher W.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan T.
Évaluation :

Employees were kind, pleasant and helpful.

Andrew C.
Évaluation :

I've rented from here twice and have been really pleased with the quality of the trucks and the service by the staff. When I was in the road, I could not find my reading glasses. They looked in the office and then checked through the window of my car to find them. Above and beyond.

Andrzej L.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcin K.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony C.
Évaluation :

Emily was awesome, she was very knowledgeable and helped me figure what I needed, great customer service, I will call again!

Michael D.
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle T.
Évaluation :

Have the truck available that is reserved or at least offer a discount for the huge inconvenience, and fix your trucks.

Steven S.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew D.
Évaluation :

Le client n'a pas laissé de commentaire.

Darryl K.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas F.
Évaluation :

FAST AND GREAT CUSTOMER SERVICE EXPERIENCE

Stanley C.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall B.
Évaluation :

I walked in spoke to the person at the counter, and I was out the door in my rental truck in about 5 minutes.

Christina T.
Évaluation :

Great customer service. Thank you Mike!

Joy O.
Évaluation :

Le client n'a pas laissé de commentaire.

Laura C.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy T.
Évaluation :

Thank you!

Peter C.
Évaluation :

Le client n'a pas laissé de commentaire.

hanna H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly S.
Évaluation :

Emily was awesome!!!!

Carleen E.
Évaluation :

Le client n'a pas laissé de commentaire.

Dwight S.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel T.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcin N.
Évaluation :

Great people and fantastic service.

Jreis S.
Évaluation :

The girl Emily was awesome great attitude and customer service

Richard H.
Évaluation :

FAST IN AND OUT!!!

Todd G.
Évaluation :

Online check-in made pick-up process smooth and easy. Friendly staff and truck was very clean. Drop-off at this location was also very efficient, as staff met me in the parking lot as I drove in. No need to go inside to finalize charges.

ROBERT C.
Évaluation :

Le client n'a pas laissé de commentaire.

robert O.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas G.
Évaluation :

The entire process of picking up and returning the rental truck went quickly and smoothly. No need to improve anything......thanks for making this process so easy!

Vanessa W.
Évaluation :

Not a thing! Excellent in every way!

Joseph A.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie A.
Évaluation :

I elected for electronic pickup. I waited for over 25 minutes to receive any assistance before I had to go to the location and ask for help. It turns out I waited for no reason. My pickup time went from 830 to after 9:30 delaying my whole day.

Paul S.
Évaluation :

Le client n'a pas laissé de commentaire.

Lorraine T.
Évaluation :

Mike and Emily are excellent and their customer service exceeded my expectations!

Sandra O.
Évaluation :

The amount of the mileage was incorrect waiting for refund

Richard D.
Évaluation :

Very courteous straightforward very pleasant people to work with

Dmitriy P.
Évaluation :

Le client n'a pas laissé de commentaire.

Syed S.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrea P.
Évaluation :

Le client n'a pas laissé de commentaire.

Sharon L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jay N.
Évaluation :

I am very pleased with the service and the personnel at that location

James C.
Évaluation :

Very disappointed in your service and management style. It's obvious you are not concerned about making customers happy and do not care about customers returning.

Jeffrey W.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald G.
Évaluation :

Le client n'a pas laissé de commentaire.

Wendy M.
Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn C.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven S.
Évaluation :

Employee's are terrific! Third time renting here & everyone including Manager are A 10!

NORMAN A.
Évaluation :

Keep Hiring people LIke THis

Valeriy K.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer R.
Évaluation :

Fantastic customer service !

Mevlid J.
Évaluation :

Le client n'a pas laissé de commentaire.

Albert S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael D.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald K.
Évaluation :

Pickup and drop off were super easy and people were very friendly and helpful. No improvements required.

Barbara S.
Évaluation :

Very helpful and friendly staff.

jim G.
Évaluation :

Nothing at all everyone was exceptional.

Ramona A.
Évaluation :

Great people working at this location. Also when i returned truck had to check in take pics etc... So i called n for help. The hold time was verryy looong But worth the wait. The lady was super patient and great experience. Uhaul knocked it out of the ball park. Great!

Theresa O.
Évaluation :

The U-Haul place the I originally went to in Lincolnshire IL was worthless. Went to the one in Palatine and they were great. Thanks

Richard F.
Évaluation :

Le client n'a pas laissé de commentaire.

John G.
Évaluation :

Very helpful and efficient In an out in no time

John O.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary W.
Évaluation :

Everything about this rental met or exceeded expectations. Really appreciated mobile check in.

Charles P.
Évaluation :

I was pleasantly surprised to be able to rent the cargo van for about 10 hours without having to pay extra. The vehicle was clean and intuitive to drive. All employees were friendly and helpful. My first UHaul rental was a good value and I thought the insurance for $10 was reasonable

Non reviews have been submitted for this location.

Retour
Haut de la page