Le client n'a pas laissé de commentaire.JAMES B.
Customer Reviews for U-Haul of Palatine
Pour nous contacter
Palatine, IL 60074
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Melissa M.
Le client n'a pas laissé de commentaire.Drew H.
The staff at the Palatine location were extremely helpful. The trailer had the wrong taillight harness and they were able to locate a replacement harness on site to get me on my way very quickly.Michael A.
Employees are always polite and friendly. Location is always clean.Richard B.
Le client n'a pas laissé de commentaire.Terrence R.
The rear door opened too far. I had to use a screwdriver to get the latch back below the opening. I then kept the door tied open each time until I returned the trailer. Regretably, I forgot to mention the problem when I returned the trailerfred H.
Le client n'a pas laissé de commentaire.Theodore K.
Horrible location UnprofessionalCesar R.
Le client n'a pas laissé de commentaire.Luis B.
You all have great serviceGerald B.
Le client n'a pas laissé de commentaire.Salvatore G.
Best UHaul location. happily recommend to anyone out there looking for awesomeness. fast, reliable, courtious, fun conversation, in and out like a breeze.Muhammad A.
The best place to rent a vehicle by far.fast service great prices etc.Wayne S.
Le client n'a pas laissé de commentaire.greg M.
Le client n'a pas laissé de commentaire.Kateryna B.
Le client n'a pas laissé de commentaire.Jason N.
Person on front desk was so helpfulElias C.
Quick, easy and met expectations.gordon S.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Mark B.
I was charged a surcharge of 14,95 for gas that should not have been included. I picked up the vehicle with a little more than 3/4 tank and returned it the same. I will bot be able to use the email reciept option again as I'll have to make sure the correct mileage and gas levels are registered.James A K.
Le client n'a pas laissé de commentaire.Guillermo G.
Emily was great!James K.
Le client n'a pas laissé de commentaire.Laurie G.
Vey knowledgeable and competent reps! Impressed with their skill.LARRY S.
The two girls at the front were so nice and helpful. Very easy to get along with. The return was so easy. Was easier to rent a truck here than any other company.Sydney G.
Frequent this location .... Alexa and team are fun and amazing to work with!Keivelle L.
Le client n'a pas laissé de commentaire.Brian D.
best of the bestVolodymyr D.
Le client n'a pas laissé de commentaire.Nicholas F.
Le client n'a pas laissé de commentaire.Laszlo D.
Le client n'a pas laissé de commentaire.James W.
great customer service , the location was very neat and clean and the employees were very helpful and friendly, thank you so much for your help.filomer F.
Le client n'a pas laissé de commentaire.Arne S.
Only negative was that I was signed up for 24/7 check-in but had to go in to get the van I had reserved but check-in was still pretty quick.Deborah F.
Convenient location. After hours drop off was well marked.KEITH B.
When dropping off my trailer rental, I had numerous cargo vans pulling into the parking lot and dropping off. I had one customer pull right in front of my vehicle as I was taking my trailer rental off my vehicle, blocking me in. It took me quite a while to get my vehicle out of the drop off area. I originally ordered a larger trailer but upon arrival, I was told it was broken and I had no choice to other than take a smaller trailer and make repetitive trips with my furniture. I ordered it online a week prior! I think someone should have known it was broken or contacted me during the week. I see that U Haul customer service has gone down hill. Not the person that helped me at the store, Just in general. I have had issues before, but never made an issue about them, I dealt with it. Like I said, the woman at the Dundee Rd store was more than helpful!, Very good employee.John V.
Emily came out and met me when I arrived. She unhooked the trailer quickly and was very pleasant. Thanks, JimJames W.
Truck was ready to pick up when I arrived. No issues - drove fine and everything worked well.John K.
Le client n'a pas laissé de commentaire.Steven R.
The U-Haul website was not picking up my location, so I could not do the automated drop-off after hours. I followed the instructions to allow location, to no avail. I restarted my phone, tried my wife's phone, still wouldn't work. I think a QR code at the location would work better than using phone location settings.Robert N.
Great service and selectionMichael M.
Le client n'a pas laissé de commentaire.Joshua P.
I have no suggestion. Efficient, professional, and honest. So easy to do business with.Paul N.
The staff was a pleasure to work with and everything went smoothly.Jesus F.
Staff was THE BEST! Truck super clean and in perfect condition. !!Jorie J.
Le client n'a pas laissé de commentaire.Todd J.
Great experience. Staff very friendly, efficient and helpful.Clifton H.
Ban was clean but it did have a terrible cigarette smell. Smoking shouldn't be allowed in the vehicles.Anna Maria F.
Very pleasant and helpful staff.Daniel C.
things would've been super easy if I hadn't dropped my keys in the box prior to getting my odometer reading! Please make bigger/bolder signage about logging in to u-haul.com BEFORE putting keys in dropbox! -Also please stress to your employees communicating after hours return procedure to customers. Overall a good experience.Mary A.
Truck was pretty old (123K miles), and a pretty dated interior, but drove fine. Cargo area was in good shape. Something with the cabin air pressure made my ears hurt while driving the truck. My brief encounter with Alexa(?) was bad - she is rude. Mike, on the other hand, is great. I would highly recommend anyone work with him if they need a rental.Bryan C.
Please move Hand Truck to the same side as the gas intake for 20' box trucks. This will allow for much easier pallet loading/unloading to have 1 side of the truck clear of obstacles. Merci.Andrew L.
The service there was excellent and the staff was very kind and understanding. I would definitely use them again.Eleanor B.
Fast in and out service. Return to the location was also very good. Email and text notifications worked really well. Super-pleased overall. Right-turn only out of location is the only real downside.Tim M.
Le client n'a pas laissé de commentaire.Sandra N.
Le client n'a pas laissé de commentaire.Kevin R.
Staff is always courteous and helpful at this location. They are great at making sure equipment is in working order and explaining everything!Jill A.
Le client n'a pas laissé de commentaire.BRUCE P.
When a customer tells you they will be taking the U-haul and parking it after unloading it, wheel chocks should have been offered or automatically included. Imagine out surprise when we took the U-haul off the hitch and it started rolling down hill. Thankfully there was a fence to stop its movement and thankfully we found a long square piece of lumber we were able to use as a chock.Jerald K.
Le client n'a pas laissé de commentaire.Andreas A.
This is not related to this location.. they were good.. Customer service online or by phone is garbage. Can't get ahold of anyone. Tried to change my rental two days before the original date...couldn't do it online. It would glitch and log me out or say my account wasn't valid. Tried calling 2 different days several times and no go. No one's picks up and it just says I'm on wait to be the next customer.Francisco S.
Le client n'a pas laissé de commentaire.Mark T.
Regarding the tailgate there was a chain that was disconnected but that is being address. This cause NO problem with my using the trailer. Largely this location has offered me well maintained equipment over the years.Thomas W.
Online reservation was easy; pick up was quick; truck was clean and in good condition; return was just as quick and easy. A positive experience.Karen B.
Le client n'a pas laissé de commentaire.Lee P.
Very friendly staff. Easy to pick up and drop off.Mark C.
Keep giving out great customer serviceRomello B.
Le client n'a pas laissé de commentaire.kathy W.
Le client n'a pas laissé de commentaire.Patrick S.
Great experience shout out to Emily for being super friendly and helpfulRaj V.
Poor customer service my reservation was not honored had to be late to work coming to this location and receiving attitude and poor serviceTom Z.
Emily is very helpful and pretty.Juan M.
The staff has always set high standards for excellent customer service and assistance. Thank you for loving what you do. It shows in your work! We'll be back!Stephanie B.
Le client n'a pas laissé de commentaire.Theodore K.
Le client n'a pas laissé de commentaire.Anthony L.
Always excellent service at this location!Debra F.
Le client n'a pas laissé de commentaire.Archan P.
Always a great experience renting our trailers from this location!Geri C.
Emily is awesome! Very helpful. Great customer service! Merci.Daniel W.
Emily Matlow was extremely professional, helpful, and friendly. Thank you for a smooth move.Sam B.
Le client n'a pas laissé de commentaire.Bhargav T.
Very friendly staff, great experience!Wolfgang G.
Le client n'a pas laissé de commentaire.Paul B.
Nice help from staff.Arnis S.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.Ashley B.
Very kind and helpful staff. Went above and beyond to make my rental convenient. Merci!John B.
The manager or man at the facility is always very professionalGino M.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.Eric D.
Staff. Great. Very efficient. Very friendly.Thomas B.
Le client n'a pas laissé de commentaire.Ann S.
Very nice and clean trucks very easy to pick up and drop off trucks exelent serviceJose P.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.Joseph P.
This Truck was clean and no issues ......except one Pain in A** fault... It had NO CRUISE CONTROL!!!!!!!!! My Legs where in pain driving so long in one position.....Just Not a comfortable ride....had to stop several times to ease the pain in my right leg........I wish that would have been noted in the specs of this vehicle I would have asked for one with CC....Thomas B.
The service was quick and helpfulArnoldo R.
Friendly staff. Easy transaction.Frank S.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!