I was charged $9 for 2 gallons of gas when the I returned the truck. I had previously put gas to match how much was gas was in there before I started. There's no way I should have been charged and will be calling the corporate office about this. Even then, the representative should have the common courtesy to advise that the gas line wasn't at the â€œmidpointâ€ line to his liking.Chris M.
Customer Reviews for U-Haul of Placentia
Pour nous contacter
Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOSEPH C.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.GREGORY W.
Le client n'a pas laissé de commentaire.CHRISTIAN C.
employees were helpful, friendly, and professional. had me set up with my trailer and on my way quickly. thanks!AARON B.
Le client n'a pas laissé de commentaire.AJIT P.
Outstanding customer service. Easy to use website made set up for the rental very straight forward. The rental van was immaculate and in perfect shape. The rental yard was very clean and organized. I will definitely recommend U-Haul.Leigh F.
Excellent service! Thanks again!APOLONIO T.
Le client n'a pas laissé de commentaire.EVERTO A.
Excellent service, great price. Only way to improve is to give away free.STEVEN F.
Le client n'a pas laissé de commentaire.Heu P.
Great locationROBERT C.
It was a quick and easy drop off although the drop off location on the paper you provided was very weird, i luckily found this uhaul location nearby. The guy was very brief and short and gave no direction but i was able to get in and out quick.ADRIAN P.
Very efficient pickup and return.FIDENCIO M.
Le client n'a pas laissé de commentaire.JOSHUA M.
Le client n'a pas laissé de commentaire.ERIC R.
Allow overnight parking, once customers have signed agreement. Then customers can pick up vehicles early. Instead customers have to wait until shop to open.ANDREW T.
The rep provided excellent service. I usually go to the U-Haul on Euclid but I'm going to make this spot my go-to. I was in and out less than 7 minutes hooked upâœ"ï¸ lights checkedâœ"ï¸ThanksðŸŒºðŸ¤™ðŸ½PATRICIA T.
Well I think nothing because everything was excellentWALTER L.
Le client n'a pas laissé de commentaire.KATHLEEN A.
Perhaps giving a customer more than less of a 1/4 tank of gas would be helpful. Often people renting these types of vehicles are in a time crunch and don't want to be searching for a gas station to fill up. We're already paying for the service. Also, upon return, the sign says to stay with the vehicle and someone would come out. After waiting and waiting, I finally went inside and was blown off by the (non mask-wearing) staff.Stacy C.
Le client n'a pas laissé de commentaire.ALEXIS M.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.JORGE N.
The gentleman at each station were super nice. Very helpfulJULE W.
You provided me an excellent service. The staff on duty was very cheerful, and willing to help. Please keep it up!ELISA E.
What would be helpful is to explain clearly when the rental is due back and what hours constitute one day etc.RAMIRO B.
Take care of your equipment and customerMOHAMED G.
Le client n'a pas laissé de commentaire.DOUG S.
The staff was excellent and accommodating.Mahogany V.
Le client n'a pas laissé de commentaire.GREGORY S.
Le client n'a pas laissé de commentaire.MICHAEL G.
The app to return the truck did not complete the return the first time properly. The app cutt out/ lost signal and I wasn't able to take proper pictures againKISHAN P.
Le client n'a pas laissé de commentaire.GINA F.
Le client n'a pas laissé de commentaire.FRANCISCO J.
Le client n'a pas laissé de commentaire.TIRSO A.
The young lady was very nice and courteous.JEFFRY M.
Le client n'a pas laissé de commentaire.Caryl S.
Truck was dirty. Gas was slightly off from what it was stated asHARMOHAN S.
Le client n'a pas laissé de commentaire.EDDIE V.
The U-Haul App dropped DL scan (and other bits). I develop software. My bet is that I, the customer, missed a confirmation process. I need another experience so that I can more closely monitor the process.ROBERT M.
took me 4 hours to get a truck because i was on e alert when i have never used uhaul beforeCALEB C.
The truck sounded like it needed the transmission checked. We did not have any trouble , but it did not sound good.ELIZABETH E.
You are understaffed and those working were very slow despite long lines of people with reservations.Ronald H.
Le client n'a pas laissé de commentaire.Troy B.
Le client n'a pas laissé de commentaire.LENE M.
Reduce wait timesJohn D.
Le client n'a pas laissé de commentaire.CHRISTOPHER A.
Excellent service à la clientèletiffany M.
Have the truck available per agreementDaniel A.
Nice truck good power and speedMARC H.
Truck could of been a little cleaner inside at least windows wiped off saftey issueSTEVEN E.
Le client n'a pas laissé de commentaire.BRIAN D.
Maybe due to my lack of attention but I didn't clearly pick up that there is a different daily and weekend mileage rate. I would have planned accordingly. Browsing online during the week it showed $1.09. I paid $1,39 for Sat. and Sun.Alan S.
Easy to rent a van. Online was very accommodatingFRANK L.
Le client n'a pas laissé de commentaire.STEPHANIE N.
Clerks need to be more informative and service oriented.EDMOND M.
U-haul truck worked great, customer service was nice and friendly. But the process to check in to pick up the truck and drop off was very slow.BENJAMIN R.
The app is buggy AF. I had issues checking the truck out and I had issues returning it.Pablo K.
The guts at this store are GREAT...Very upbeat and helpfulTIMOTHY V.
I would only ask that you have a little more of a waiting room for people that are having a hitch installed. I don't even need a TV or any entertainment, but a little more than two chairs in an empty spot in the room would be nice. The hitch installation went without a hitch!Thomas K.
I will have to say the personal customer service was great!! But I over the phone was lacking. The guy with the big deep dimples is Awesome!VIRGINIA L.
Le client n'a pas laissé de commentaire.NGOC P.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Matthew L.
Le client n'a pas laissé de commentaire.Arthur F.
Le client n'a pas laissé de commentaire.Blanca M.
I've rented trucks at a couple places throughout Southern California and the United States and U-Haul of Placentia has been one of the best. The employees were friendly and helpful, the rental and return process were both easy. They had plenty of trucks and plenty of moving supplies, no worries about my reservation not being available.Eric S.
Le client n'a pas laissé de commentaire.SERGIO M.
Le client n'a pas laissé de commentaire.DORIN M.
Le client n'a pas laissé de commentaire.DUANE C.
Employees that helped us were complete sweet hearts. MerciJOSEF K.
Le client n'a pas laissé de commentaire.PATRICIA F.
Daniel and Ernesto got me in and out very quickly, and you can't beat the rate on the trailer. Excellent service, as always.BRANDON M.
Le client n'a pas laissé de commentaire.DOREEN C.
Le client n'a pas laissé de commentaire.Frank S.
It was great!DONALD F.
Fast and easy and good staffEDWARD D.
Le client n'a pas laissé de commentaire.Andrew S.
Very good customer service and product inventory.DANIEL C.
This was the best customer service experience I've ever had. Nathan and Carla quickly helped me fix an error that occurred during my reservation process and I can't thank them enough. We had a very hard time finding a uhaul to meet our needs since they're in such high demand so this was a lifesaver for us. When my husband returned the uhaul he was also impressed with the customer service. Nathan, thank you so much for helping us! You guys are truly the best!MELISSA K.
Le client n'a pas laissé de commentaire.RACHEL L.
Le client n'a pas laissé de commentaire.SALVADOR A.
Le client n'a pas laissé de commentaire.LUIS I.
1st trailer lights not working. Had to go smaller due to availability. Now I'm dealing with being charged for a 24 hr use when I turned it in after 5 hrs of use. I've been on that automated system for 20 minutes to have a customer service employee to pick up the phone. Recording stated 10-15 minutes. It's Monday the week of Thanksgiving. I doubt people are picking up trucks at 7:30 am in the morning. When I returned the trailer the employee inside told me someone outside can help me. The outside employee was nice and asked him if I needed anything else and he said I was good to go. But now I'm being charged double the amount when I should not be.GONZALO C.
Continue to be friendly, Fair and helpfulgary G.
Le client n'a pas laissé de commentaire.DEMETRIUS L.
Le client n'a pas laissé de commentaire.DEVANNIE D.
Le client n'a pas laissé de commentaire.Timothy N.
Le client n'a pas laissé de commentaire.LILIANA P.
Le client n'a pas laissé de commentaire.ALBERTO A.
The only improvement I can think of would be free rentals. Everything else was perfect. Not the same U-Haul of my youth.STEVEN F.
Make sure to inform the customer if the truck is â€œ air ride â€œ or not. Really a bouncy ride if not prepared...MICHAEL B.
our truck reeked of marijuana and wasn't washed, the windows were filthy. Very disappointedCathy S.
Find everything in one placeALEJANDRO A.
Le client n'a pas laissé de commentaire.Edwin C.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!