Customer Reviews for U-Haul of Placentia

7 008 évaluations

860 S Placentia Av   Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

(714) 630-5480

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(714) 630-5480

860 S Placentia Av
Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

had to clean out trailer dirt in the back 1/3

ENRIQUE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANIELLE H. 
Évaluation :
5

Nathan Flores was really helpful and a pleasure to work with

RANDALL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL D. 
Évaluation :
5

Grest services i love

clemente E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOO R. 
Évaluation :
3

Poor customer service

SARIT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

Always have cars.

CLIFTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG M. 
Évaluation :
5

not happy with my 20 $after hours service fee

thuy D. 
Évaluation :
3

Faster service and more welcoming employees.

Luis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
4

The girl who helped me wasn't aware of your online experience. Kinda rude.

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel G. 
Évaluation :
4

none. Everyone was great

louise T. 
Évaluation :
5

Great customer service and fully stocked with whatever your need was

ANTONIO T. 
Évaluation :
5

The only Nothing, this was the best place ever. We were in and out within 30 minutes.

Margo L. 
Évaluation :
2

The key to the lock to keep items secure in the cargo area wouldn't work, the staff was more interested in talking with each other than the customers, the people over the phone after hours are completely uninformed over whether or not there is a night drop and if it's safe. And please tell me why 1/16 of gas almost cost be 59 dollars? Seriously. Your truck bounced more than others i've Driven. The brakes locked and skipped (I hear that's an issue with brake actuators) when there was a need to stop abruptly. The voice was so bad I had people scream at me to get off my phone I was not even on. The vehicle alignment might be off, to be honest.

ALICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

The person who hooked the trailer up to my car forgot to secure the chain at least 3 inches from the road therefore it dragged until I heard it. Also I didn't appreciate the fact that when I had forgotten my ball joint hook up I had to buy one instead of rent one that to me is a little bit against the average public.

GREGORY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yenpin W. 
Évaluation :
1

Store was not even open. No truck no equipment. Waste an hour to go to other location

YAUHANG C. 
Évaluation :
5

Love it

LAMIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASSIMO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHER L. 
Évaluation :
4

The location was great and employees were very friendly . The only objection I have is that the Steering wheel was out of alignment, had a made half right turn to the left to go straight, it was dangerous.

Mustapha E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS H. 
Évaluation :
3

I was told that installation would take up to an hour. When I arrived, they said they had scheduled two cars for my time slot and that it may up to two hours….it took almost three!!!

anna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcial M. 
Évaluation :
3

wait was super long and workers were very unfriendly

Jody S. 
Évaluation :
5

The best experience I ever had at any time both for pickup and return. Super staff and service. Thank You!!

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLFER S. 
Évaluation :
5

I appreciate the excellent customer service that Nathan provides! I'll be more than happy to go back to this U-Haul location and I will most definitely recommend it to friends and family.

PEDRO D. 
Évaluation :
4

I originally had my reservation for Saturday but then changed it to Sunday with someone at the location on the phone however that employee failed to tell me that I couldn't pick up my truck at 8:00 am because they don't open til 9:00 so I showed up and hour early and had to wait.

Wendi A. 
Évaluation :
3

Overall everything was fine but I was told on the phone they closed at 3 and had to do self check in. I get there and it was open, I did self checkout and the truck I was told to take was gone. I then had to wait 20-30 minutes to pick up a new truck. Once picked up, I had to wait another 5 minutes as another customer left his truck in the way and no associate assisted with helping me ensure if I could get around even though I asked for help. Instead they just said they don't have the keys. It was very disorganized.

Kevin D. 
Évaluation :
5

Reservation and check-in was completed online which makes for quicker pickup of keys/truck. Service was professional and efficient at pickup. Returning was a longer wait as the line of returned vehicles was up to the sidewalk. Receipt was by email. Process was smooth and will return here when needed. Merci.

Bryan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA W. 
Évaluation :
5

Maybe a little walk through on the vehicle, seats, brakes, miscellaneous would be helpful. Overall I am very happy with my experience. Thanks and great job.

MICHAEL F. 
Évaluation :
3

It took 30 min to return truck

BRIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luanne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betsie A. 
Évaluation :
5

Always use thiis location, great service, very happy with rental.

KAZUO T. 
Évaluation :
4

There was some damage to the right rear bumper and rear box panel, the male person writing the contract said U-Haul was aware of that, on return drop off the Male person receiving equipment said nothing was noted on contract, I did take a photo with Cel but it did not register on my Cel, that is all.

ADOLFO Z. 
Évaluation :
5

This is a very busy uhaul drop off location. There wasn't anything to actually do as part of the drop off. They took it and sent me a confirmation. Worked great for me.

SCOTT D. 
Évaluation :
3

You charged me for two days and there is a charge of 59,14 on my account that the clerk at the placentia location couldn't account for.

Alexander S. 
Évaluation :
5

Always great service

ROLANDO M. 
Évaluation :
4

Noah was very friendly and the rental of your 26' truck went smooth. There was a long wait upon rental but he did everything to communicate and get us out in a timely manner. Ernesto closed me out quickly and with ease. Thank you Noah and Ernesto.

TANYA A. 
Évaluation :
5

👍 good just continue same as always

FRANCISCO G. 
Évaluation :
3

I honestly don't have any reviews about the drop off location because the Uhaul we rented was towed there and I never set foot inside the actual location.

Ashley T. 
Évaluation :
5

quick, competent., friendly,good attitude

Allan R. 
Évaluation :
5

Free coffee and water

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASSAN A. 
Évaluation :
4

1. Reservation system worked well. 2. Lots of inventory at this location. 3. Long lines! Expected it to be busy on a Sunday AM. Arrived 30 min early but still had 20 min wait before seeing an agent. 4. However, I was fortunate to be served by Nathan Flores at both ends of transaction. He was gracious, very efficient and explained each step clearly. I have not rented from U-Haul before.

CHRIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher O. 
Évaluation :
5

Very friendly and helpful customer service.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
3

We rented a 15ft box truck for moving our furniture to a new home. There were newer trucks parked on the lot available, but we were given the much older 2006 truck which was very noisy. It ran okay, but we would have liked one of the newer models. We were told that the representative did not have control over which one we got. Hmmm... All in all, we would rent there again because of the better prices.

GARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANDREA C. 
Évaluation :
5

We had an appointment at 11:30 and knew we were in for a really long day of moving. We came early and Nathan Flores still accommodated for us. He was very professional yet easy to talk to! He helped us out with every question we had. My coworker and I enjoyed his conversation so much we left the lot talking about how great of a guy he is! He put such a great impression on us nothing could ruin our day! Thank you for an awesome experience. We will be regular customers to this location thanks to Nathan.

CHRISTIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC K. 
Évaluation :
5

Excellent service à la clientèle.

JUAN T. 
Évaluation :
2

All vehicles are old and feel unsafe.

ZAKARIA O. 
Évaluation :
5

Great location but no suggestion for me to inspect the exterior damage condition. I stopped soon after to look and photographed exterior damage.

oscar S. 
Évaluation :
3

Phone Issue: Somebody called & left a message to find out when I would return the trailer. I called back only to get sucked into phone recording hell. None of the options seemed to be appropriate & nobody would answer the phone, suggesting that I could use the website. I went to the website and wasn't able to find an appropriate button to resolve my issue.

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
2

Do not allow unite to be rented out only 30 minutes past prior rental return. Once they reached the renter, they were good about notifying us to come back for it immediately.

Justine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prabaharan P. 
Évaluation :
5

Great service, felt like a car rental agency with the excellent signage and direction.

Melissa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
1

guy was rude put wrong drop off location try to over charge me so unproffesional

matthew C. 
Évaluation :
5

Staff was friendly and processed my rental quickly.

ANDRES D. 
Évaluation :
3

For the 26' truck, the size is absolutely different that I expected, it's very small size, I think probably 24'. And when I open the back door, I'm wondering there're blocks in it, what happen, I can not put the item directly to the end, I can use the narrow center and barely can put the item to the end. Of course it's very difficult to un loading, so much time to need. I don't use the 26' size any more by U-haul, I'll go to Penske or others in future. I just half load than normal today because of the size different and block inside.

JEA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald D. 
Évaluation :
4

I would like to see an outside check in for pre-checked online orders.

CARL A. 
Évaluation :
3

Create a better reservation system for plastic moving boxes. I reserved 12, however only five were available at the time of pick-up.

Vanessa V. 
Évaluation :
5

I have nothing bad to say.

Jaime A. 
Évaluation :
5

Fernando was the shining star in this Location. He made my experience seamless and easy. I would definitely consider this location again because of their staff!

Jasper P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy I. 
Évaluation :
5

Very quick service

Robert L. 
Évaluation :
5

The office smells like a pristine forest - it's spotless! I noticed right away how organized the lot is set. Crew is really helpful. I'd drive out of my way to pick-up here!

Shay R. 
Évaluation :
4

I had some additional questions about (and was open to buy) a proper bike rack, but nobody was able to tell me anything. The racks were displayed in the store though. Prior to coming to the location I was not aware that you sold them, it is not advertised anywhere.

August M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete J. 
Non les évaluations ont été soumises pour cet établissement.

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