Évaluations des clients U-Haul of Placentia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Placentia

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NICHOLAS H.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

RICHARD R.
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Le client n'a pas laissé de commentaire.

lizette R.
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Le client n'a pas laissé de commentaire.

Thomas T.
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The staff at this location is the best bar none of any U-Haul location in the US.

John A.
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Le client n'a pas laissé de commentaire.

LISA J.
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Le client n'a pas laissé de commentaire.

MARY T.
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Le client n'a pas laissé de commentaire.

JEFFREY G.
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Le client n'a pas laissé de commentaire.

MERVIN C.
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I was helped by James when I picked up and drop off the trailer. He was very helpful and knowledgeable about the equipments. I would definitely return to this place for my rental needs.

Mark S.
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I had a problem checking out the trailer at 7:15 Sunday morning that I rented the day before. I could not get the location to work on my phone as required so I called your help line. She was helpful and stayed with me during every step of the check out procedure until I was able to complete it. She was great!!!

ALFREDO G.
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Easy and quick no problems at all.

jim A.
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Travis was a great help.

michelle H.
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Le client n'a pas laissé de commentaire.

judy D.
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Le client n'a pas laissé de commentaire.

Hector H.
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The Representative's suggestion was better then mine for the equipment I needed ..He was proffessional hepful Courteous ...Thank You

jeff P.
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The car hauler I rented was dangerous and should not have been in service. Rachets didn't work, right fender broke and fell sideways several times while driving, hitch was bent. All verified by drop off location personnel. They don't check their equipment before renting.

Deborah P.
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Service was good but as all companies some of us need to try harder. My dolly I ordered was not placed on the truck which was very inconvenient. Other than that I have no complaints. Thank you!

Edward D.
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Le client n'a pas laissé de commentaire.

Kenneth W.
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Keep doing all you're doing. Great job to all.

JOHN G.
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Le client n'a pas laissé de commentaire.

Alan W.
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There was various covering cloths from a previous renter left inside the trailer I rented. Not a big deal to me, just thought I would mention it since your survey asked. The service and attentiveness of your staff was excellent.

GREGORY P.
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Le client n'a pas laissé de commentaire.

Mary C.
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Stop with the hidden fees.

PATRICCIA O.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Ronald G.
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Le client n'a pas laissé de commentaire.

Stefan S.
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Le client n'a pas laissé de commentaire.

Anthony B.
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I put all good comments because I like the guys at this location .....but I have one beef! I rented a motorcycle trailer and they said when do you think you would have it back, this evening? I then replied possibly, I'd like to but I'm not sure. And since I returned it the following morning way before the 24 hour, I guess they chose to reflect on a casual conversation in regards to me “possibly” returning it the night before and then chose to bill me for 2 days?! Really?! That's complete bullshit and unless I checked my statement and made a phone call to have it reversed I would've paid double for that trailer all the while still returning it within the 24 hour time frame!! I would bet this happens often and it's an easy way for U-Haul to gouge customers. I would love to meet the guy or a girl who put into practice this sneaky trick. I think that's a bullshit, bait and hook business practice. Over the years I've had numerous hitches installed at Uhaul I've also been renting from that location for many years. If it ever happens again, I'm out! Thx

Nagy A.
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I have been renting from uhaul for a while now but this was the worst experience so far. When I went to the store and the agent told me that he will give me a truck with 1/4 tank I asked him if he can give me one with more fuel since my commute is 90 miles since Im busy with moving stuff and don't want to go twice to the gas station and his colleague ( I think he was his boss) in the next window told me this is the only one we have when I went outside there was 5 parked. The car battery then died on me the next and I have to go through your road side assistance waited 2 hr until it was fixed. Also, the car mat has a portion that is loose next to the gas paddle which sometimes get stuck under the gas paddle while driving not sure why you keep something unsafe like this without fixing.

Ashley D.
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Le client n'a pas laissé de commentaire.

bonan L.
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Customer service. Employee over the counter was rude and impatient and incompetent at his job.

Mansoor S.
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

Paul G.
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Le client n'a pas laissé de commentaire.

dominic D.
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Le client n'a pas laissé de commentaire.

Mark L.
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I had a situation related to miles driven. The person who checked me in said to check the miles and gas - I only checked the gas to verify it was correct. So basically the situation was going to be my own fault and I did not have a lot of ground to back me up. I was charged for 167 miles even though I only had the truck for 3 hours and maybe drove 60 miles. When I sent a message to the GM she could have just said this is your problem. But she did not - she investigated the situation and realized there was a typo and corrected the mileage. I appreciate being believed and trusted. So I will always recommend this location and utilize their services in the future. THANK YOU!

Cody H.
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Nothing. I arrived early and was taken care of immediately. The guy who helped me was excellent. Thanks very much!

MONANG S.
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Andrew and Leila were kind and helpful. It helps especially during this pandemic when people are going though difficult time.

OMAR A.
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Nothing everything you are doing now with the reservations and pre registering makes my total wait time approximately 10 minutes compared to 40-45 minutes of filling out information at the desk

jolyn G.
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Nice store! Quick drop off procedure

Fuad N.
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Le client n'a pas laissé de commentaire.

joe N.
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Le client n'a pas laissé de commentaire.

HEATHER K.
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Le client n'a pas laissé de commentaire.

Zachary S.
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Le client n'a pas laissé de commentaire.

JOSE D.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Timothy D.
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great employees

Richard R.
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Le client n'a pas laissé de commentaire.

James T.
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Keep up the hard work and service.

Chris M.
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My representative was incredible. I wish more companies employed a guy like him. Excellent service

Nathan C.
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Le client n'a pas laissé de commentaire.

DANIEL R.
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Fast friendly service. Drop off was quick and hassle free

Dallas M.
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The U-Box service is terrible. Agent in Placentia was friendly but set delivery destination for a location that does not accept U-Box deliveries and so the actual location was a significant distance from the final desired destination. The pick-up location knew there was an 8am pick-up appointment and acknowledged it by phone, and after driving 45+ minutes to get there advised that the ONE employee who could prepare the boxes for pickup was not scheduled to arrive until after 10am. As a result and entire day was spent driving back and forth to pick up 2 U-boxes - traffic grew as a result of delays. Will highly advocate that nobody waste money on this service, it's simply not worth the modest price savings over PODS.

Victor S.
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The website online was not to user friendly to return the vehicle after hours

Allen K.
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Le client n'a pas laissé de commentaire.

Daniel G.
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Everything was so much faster than I could have possibly imagined.

ZHENSHEN Y.
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Le client n'a pas laissé de commentaire.

Lisa B.
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Le client n'a pas laissé de commentaire.

Erick K.
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Arrived for my reservation to be helped by a man with poor customer service. A lady stepped in & made everything right. The truck was new but drove horribly.

Rogelio E.
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staff are professional and fast service

Alondra C.
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Le client n'a pas laissé de commentaire.

Eliott M.
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Le client n'a pas laissé de commentaire.

Nicolee L.
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I received a truck that had ice on the top, it created condensation inside the truck and was soaking wet. I had to wipe down the entire inside of the truck. Not cool I didn't have time to change trucks VERY UNPROFESSIONAL AND WRONG. I should have gotten a credit or something.

TERRENCE C.
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Le client n'a pas laissé de commentaire.

Angelina C.
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Le client n'a pas laissé de commentaire.

Vincent B.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Be friendlier. The people working there were not very talkative or helpful, especially when we reported the problem of not having any blankets. They just said "take it up with wherever you picked up the truck".

KENNETH O.
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Le client n'a pas laissé de commentaire.

Cesar D.
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Very helpful and knowledgeable staff I will always recommend!

judy H.
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Le client n'a pas laissé de commentaire.

Thomas T.
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Le client n'a pas laissé de commentaire.

Jeffrey B.
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When I went to rent my truck for 5 days, I ordered the reservation from another UHaul. I go to pick it up and was told that I had received a phone call telling me to go to the Placentia store. I never received a phone call.... Go to the Placentia store, they looked like they couldn't of cared less if I was their or not. The guy that helped me didn't even try to wear his mask! As I'm leaving , the other 2 guys are throwing U Hauls equipment around like it was a football. Not impressed at all! Will never go back!

Michelle M.
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Le client n'a pas laissé de commentaire.

Ira B.
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Everyone was super helpful and friendly.

Mathieu C.
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Employee without mask inside. Vehicle smelled of marijuana

steve Q.
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Great Service

Daniel B.
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Like all U-Haul's, checkout when picking up a rental is frustrating and inefficient, with only one person at the desk and checkout for each customer in line taking at least 10 minutes. The process should be streamlined.

Raymon G.
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Great customer service. Had my reservation ready to go!

Rosemary R.
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Le client n'a pas laissé de commentaire.

JUAN F.
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Make sure trucks are clean mine was dirty when I try loading furniture..also I was supposed pick up my truck 11am but my rental truck did not had battery so I had to wait whole hour for new battery ..

Antonia T.
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Le client n'a pas laissé de commentaire.

BARBARA A.
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Le client n'a pas laissé de commentaire.

JOHN K.
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Le client n'a pas laissé de commentaire.

Diego O.
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Le client n'a pas laissé de commentaire.

JOSE A.
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Le client n'a pas laissé de commentaire.

Lemuel V.
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Improve the timeliness of service and accuracy of paperwork

ANTHONY M.
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Le client n'a pas laissé de commentaire.

Jake P.
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Le client n'a pas laissé de commentaire.

CRAIG P.
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Le client n'a pas laissé de commentaire.

Richard M.
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Le client n'a pas laissé de commentaire.

Thomas T.
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Le client n'a pas laissé de commentaire.

Jared J.
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Le client n'a pas laissé de commentaire.

PETER L.
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Tara lent me an adaptor for the trailer wiring harness so I did not need to buy one for a 24 hour rental. Saved me $15, which is not a lot but it was good customer service and nowadays that is tough to find.

ahmad A.
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Le client n'a pas laissé de commentaire.

Joe S.
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The truck was dirty it even had blood on the outside the driver side just behind the door.

Travis W.
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Long wait times and limited parking as most spots are taken despite no one being inside

Harvey H.
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Le client n'a pas laissé de commentaire.

Ronald M.
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Le client n'a pas laissé de commentaire.

Page M.
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Friendly welcome when customers enter would be nice. I always feel that they could care less that I am there.

Robert D. | Expérience générale |
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Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.

Kevin D. | Expérience générale |
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Excellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.

Non reviews have been submitted for this location.

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