Évaluations des clients U-Haul of Placentia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Placentia

Cote générale :

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Erick K.
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Arrived for my reservation to be helped by a man with poor customer service. A lady stepped in & made everything right. The truck was new but drove horribly.

Rogelio E.
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staff are professional and fast service

Alondra C.
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Le client n'a pas laissé de commentaire.

Eliott M.
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Le client n'a pas laissé de commentaire.

Nicolee L.
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I received a truck that had ice on the top, it created condensation inside the truck and was soaking wet. I had to wipe down the entire inside of the truck. Not cool I didn't have time to change trucks VERY UNPROFESSIONAL AND WRONG. I should have gotten a credit or something.

TERRENCE C.
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Le client n'a pas laissé de commentaire.

Angelina C.
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Le client n'a pas laissé de commentaire.

Vincent B.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Be friendlier. The people working there were not very talkative or helpful, especially when we reported the problem of not having any blankets. They just said "take it up with wherever you picked up the truck".

KENNETH O.
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Le client n'a pas laissé de commentaire.

Cesar D.
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Very helpful and knowledgeable staff I will always recommend!

judy H.
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Le client n'a pas laissé de commentaire.

Thomas T.
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Le client n'a pas laissé de commentaire.

Jeffrey B.
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When I went to rent my truck for 5 days, I ordered the reservation from another UHaul. I go to pick it up and was told that I had received a phone call telling me to go to the Placentia store. I never received a phone call.... Go to the Placentia store, they looked like they couldn't of cared less if I was their or not. The guy that helped me didn't even try to wear his mask! As I'm leaving , the other 2 guys are throwing U Hauls equipment around like it was a football. Not impressed at all! Will never go back!

Michelle M.
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Le client n'a pas laissé de commentaire.

Ira B.
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Everyone was super helpful and friendly.

Mathieu C.
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Employee without mask inside. Vehicle smelled of marijuana

steve Q.
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Great Service

Daniel B.
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Like all U-Haul's, checkout when picking up a rental is frustrating and inefficient, with only one person at the desk and checkout for each customer in line taking at least 10 minutes. The process should be streamlined.

Raymon G.
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Great customer service. Had my reservation ready to go!

Rosemary R.
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Le client n'a pas laissé de commentaire.

JUAN F.
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Make sure trucks are clean mine was dirty when I try loading furniture..also I was supposed pick up my truck 11am but my rental truck did not had battery so I had to wait whole hour for new battery ..

Antonia T.
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Le client n'a pas laissé de commentaire.

BARBARA A.
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Le client n'a pas laissé de commentaire.

JOHN K.
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Le client n'a pas laissé de commentaire.

Diego O.
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Le client n'a pas laissé de commentaire.

JOSE A.
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Le client n'a pas laissé de commentaire.

Lemuel V.
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Improve the timeliness of service and accuracy of paperwork

ANTHONY M.
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Le client n'a pas laissé de commentaire.

Jake P.
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Le client n'a pas laissé de commentaire.

CRAIG P.
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Le client n'a pas laissé de commentaire.

Richard M.
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Le client n'a pas laissé de commentaire.

Thomas T.
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Le client n'a pas laissé de commentaire.

Jared J.
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Le client n'a pas laissé de commentaire.

PETER L.
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Tara lent me an adaptor for the trailer wiring harness so I did not need to buy one for a 24 hour rental. Saved me $15, which is not a lot but it was good customer service and nowadays that is tough to find.

ahmad A.
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Le client n'a pas laissé de commentaire.

Joe S.
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The truck was dirty it even had blood on the outside the driver side just behind the door.

Travis W.
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Long wait times and limited parking as most spots are taken despite no one being inside

Harvey H.
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Le client n'a pas laissé de commentaire.

Ronald M.
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Le client n'a pas laissé de commentaire.

Page M.
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Friendly welcome when customers enter would be nice. I always feel that they could care less that I am there.

tarek E.
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So friendly and kindly and do the best to serve the costumers

Eugene H.
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Easy pick up and return.

ANDREW H.
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Service was excellent. Trailer was ready to go and only took a few minutes to pick up. And return.

RIDHISH P.
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Air condition wasn't working at all. The truck was smelling very dirty. They charged me 130 dollars but it would have been better service.

RICARDO M.
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Staff smile a little more at the front desk

DARAYUS M.
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Le client n'a pas laissé de commentaire.

Crystal C.
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The truck was filthy inside the cab and on the outside when I picked it up. It ran fine however and was easy to drive even hauling a car and trailer.

STEVEN B.
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Le client n'a pas laissé de commentaire.

Tyler S.
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Le client n'a pas laissé de commentaire.

CRISTIAN P.
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Make the customer aware of pricing. Especially the regular customer. Last experience kind of bad. All previous ones were excellent. Too bad that can't last.

RICHARD R.
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Everything was good from beginning to end

MARY C.
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Easy to rent on line, easy to pick-up and drop off. Friendly staff, very helpful.

DAVID D.
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The worst experience I've had with a company ever. Not so much the dealer in Placentia but with Uhaul. My god I don't know how you get away with the way uhaul does business. I will not ever use uhaul again. Have a truck-don't have a truck. Have a truck come get it. Not at the first one or the second one, No I had to drive 30 to get it. WOW

Glenn J.
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The staff was particularly knowledgeable about the hitch and weight issues, we had a good discussion that was very helpful

Justin M.
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Two issues: (1) The trailorI rented was not clean. It had a lot of oil on it that got on my cargo and my clothes. (2) Most (not all) of the staff made no attempt whatsover to wear a mask as a consideration of the ongoing pandemic. Suggests to me a very poorly run location. Extremely disappointing.

Alexander B.
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Le client n'a pas laissé de commentaire.

Scott L.
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Make sure everything is there so I make it easy to pick up. I spent $25 on extensions for the wiring from the trailer to the truck

Denise B.
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Le client n'a pas laissé de commentaire.

Blake N.
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Truck needs to get alignment done. Had to keep the wheel turned towards 1pm to go straight. Also, I wanted to return later than original set time. If I had said 6pm instead of 2:30pm return when I booked i wouldn't be charged differently. But once I had the truck it would be a $58 fee to extend till 6pm. That policy of Uhauls reminded me of Blockbusters late fee policies. Not very customer friendly. I returned at 2:30.

Harold W.
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Le client n'a pas laissé de commentaire.

joseph P.
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Le client n'a pas laissé de commentaire.

Tammie M.
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Le client n'a pas laissé de commentaire.

john K.
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The Gal who helped me was quick and efficient. Thank you

RANDY H.
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Le client n'a pas laissé de commentaire.

Samuel R.
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Pre-check in was fantastic! Even though there was a long line ( Saturday) my experience was impeccable. I breezed through and was on my way in 30 minutes. After returning the unit (9x12 trailer) Tara checked me in with exemplary service. Made me feel like I was the only customer in the place. Smooth riding unit too! I could hardly tell that it was there, full or empty.

Lorraine G.
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Le client n'a pas laissé de commentaire.

Steven A.
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Not sure if employee that I reserved with was new or not. But had a difficult time removing her focus from her phone getting my order correct. Additionally did not provide accurate notifications on availability of required equipment. The person in the yard and finally handled the rental was excellent.

LINDA V.
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Le client n'a pas laissé de commentaire.

Mike M.
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Tara, Nathan and Nelson are the greatest. Very professional and always do their utmost to accomodate - Mike M

STANLEY T.
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Le client n'a pas laissé de commentaire.

Brandon L.
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Le client n'a pas laissé de commentaire.

Jim N.
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It took an hour to get the truck and we had everything done online ahead of time. The muffler sounded like it was bout to fall off and the dash above the parking brake was just hanging there.

Eric L.
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Le client n'a pas laissé de commentaire.

Jaime D.
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The trailer was muddy all around but clean on the inside

WILLIAM H.
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Everything was smooth except had to wait a little bit in the morning to be helped for a reservation, but I understand the store was busy and when they could help me they were all professional and courteous.

collette M.
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I had to modify a reservation to move the pick up time to the morning instead of the afternoon, and the customer service representative that assisted me was very helpful to find an available truck for the earlier time. Her assistance was greatly appreciated and made my date.

Stewart H.
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The trailer I rented was filthy with caked on mud, which I thoroughly cleaned prior to returning it. I had to fill up the air in one of the tires as it was merely at 20 psi. The staff are friendly and helpful. This is my go-to location for propane.

ELIZABETH O.
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The girl who helped is very professional and did a great job every time I've come I

Kim B.
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Le client n'a pas laissé de commentaire.

Karen M.
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I didn't get the name of the young man that helped me but very good customer service

santiago D.
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Le client n'a pas laissé de commentaire.

Juan R.
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If you need the job down, you guys really can help

TERENCE C.
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Location is somewhat understaffed, requiring a wait for service. Service was quick and efficient when my turn came up

andrew H.
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Le client n'a pas laissé de commentaire.

Vincent S.
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Nothing

victor C.
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There was a lot of waiting going on. Appeared to be understaffed.

Raj R.
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Need to improve pick up and delivery time, if possible on same day.

Kevin B.
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Le client n'a pas laissé de commentaire.

Gregory S.
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Staff was very helpful in getting me the vehicle I preferred.(I needed a van with a sliding side door).

Johndustine N.
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Le client n'a pas laissé de commentaire.

prabaharan P.
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Driver side sun shade clip is broken. There were blanket pads and dolly in the truck which I did not order. Some damage on the body not marked X

robert S.
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The reservation was done through the U-Haul service line not the location. First of all i needed the truck for an extended period but when I ordered it due to the Regional Manager mandate you could only rent for 2 days. This costs me to get a storage unit. When i arrived for my 8AM reservation I was told that it was now listed at 2:45pm because they did not have the 26' truck that I ordered. U was not notified of the change and I already had a crew so i had to use a 20' truck which caused an additional trip to the storage unit. The staff at the Placentia office was great and did what they could to make me feel that they cared about my situation. I believe it was the manger (I forgot her name) was awesome and is the only reason why I will use them again and recommend them to others.

Rosario H.
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Le client n'a pas laissé de commentaire.

alex S.
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The folks at this location have provided excellent customer service, consistently, for the couple years I've been renting their equipment. They've always had the units I need in stock and ready to go. Check in/out always quick and easy. I highly recommend this location.

Jay R.
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Le client n'a pas laissé de commentaire.

natalie D.
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Le client n'a pas laissé de commentaire.

MICHAEL Y.
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Le client n'a pas laissé de commentaire.

Manuel C.
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General Manager was super rude to her co worker, correcting every word he said and rolling her eyes in front of about 5 customers. Going to another rental spot next time. Her title read General Manager forgot her name she was there working Sat 9-19-20 around 12-1pm

Freddy P.
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Le client n'a pas laissé de commentaire.

Robert D. | Expérience générale |
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Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.

Kevin D. | Expérience générale |
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Excellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.

Non reviews have been submitted for this location.

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