Customer Reviews for U-Haul of Placentia

7 372 évaluations

860 S Placentia Av   Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

(714) 630-5480

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(714) 630-5480

860 S Placentia Av
Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro G. 
Évaluation :
5

I will highly recommended this facility Very nice and helpful Great customer service

Laura H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE W. 
Évaluation :
2

When I return I had to wait 20 min after I tell them

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike B. 
Évaluation :
5

The staff was courteous, helpful and efficient.

richard H. 
Évaluation :
5

Thanks for the great service 👍🏽

ANTHONY G. 
Évaluation :
5

Great service, great trailer, and great price.

Matthew M. 
Évaluation :
2

Dirty van, inside looks like someone spilled something and did not get cleaned for the new customer. Powersteering leaking oil, very difficult to turn the steering wheel.

Marius M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis W. 
Évaluation :
5

The check-in and the check-out process was extremely efficient - the persons that helped me did a great job. I watched the video on line on how to load the vehicle and that was also very helpful! The only suggestion I would have is that one of the straps on the trailer was pretty frayed and appeared to be in need of replacement.

Douglas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave F. 
Évaluation :
5

Rien

Frances D. 
Évaluation :
5

Easy peasy. : )

chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
5

They made it very easy to pick up the truck. They had it ready and waiting.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

juanita M. 
Évaluation :
5

Good u haul location.Friendly staff. Will come back again

DALJIT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUDEMIS U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
3

I had a problem. I reserved a trailer on line. However, when I went in to pick up the trailer there was no record of my reservation.

john D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

I had the gas levels lower than what truck actually had so, I addressed it to the manager on duty (a kind, friendly, and professional guy). He credited difference when truck was returned and truck was clean and A/C nice and cold! Thank You!!

alejandro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie H. 
Évaluation :
3

I drove in with the trailer I rented before regular hours. The guy working on cleaning and taking care of the trucks said nothing when I pulled in and waited. I thought he would offer info on where I should park the trailer and maybe help me disconnect it. I'm surprised that the trailer doesn't have a tongue jack so it has to be handled manually. If a customer is not strong enough or injured how do they manage it?

Don E. 
Évaluation :
5

The employees were very helpful and were understanding.

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor T. 
Évaluation :
5

The staff at this location is always outstanding.

TAMIM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
2

I have rented trucks here many times, and been loyal customer. However today, I was very disappointed, I told the guy that I do not want cover, but they charged me anyway since I signed the contract, I told him that if you look in my recent rents I never request a coverage, I liked to work with you guys but since he didn't care about what happened and did not put himself into my position, I felt really bad about it. It's only $15 extra, I honestly don't care about the money, but the attitude that he did that what really made me not work with uHaul anymore. I will now look into different options where I could rent trucks. I wished this didn't happen but It did eventually.

Hilmihan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER C. 
Évaluation :
5

great staff

Larry L. 
Évaluation :
2

I don't care for this location but is the only one nearby. Equipment is very dirty. Vehicle I rented today smelled like cigarettes and was filthy inside and outside. There were plenty of similar models available. I usually clean up the vehicle, but didn't bother today. Last time I visited they didn't have the truck I reserved…. Service is slow, had to wait awhile to drop off. They used to make it difficult to rent by calling a second contact, not ideal when friends and family are working. All in all, not the best location. I used to go to La Habra and they were friendlier, prompter, and cleaner.

Kevin Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kabi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rand N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ceser B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

EASY location to get in and out

LARRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENG T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
2

Customer service needs to emphasis on details when reviewing contracts and finalizing orders. Customer service takes a go getter attitude in which the men were not in the spirit .

DESTINY J. 
Évaluation :
5

i really like the 6x12 with the ramp. it is a very wide traler, wider than my denali suv, but it travels very well down the road.

Larry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole G. 
Évaluation :
5

The rental and return of the pickup truck was super quick. Great customer service by the gentlemen that rang me up at the register.

FRANCISCO D. 
Évaluation :
5

This place has a fast serviced

Gilbert S. 
Évaluation :
5

Best choice is uhaul for anything What you need

LUDEMIS U. 
Évaluation :
1

The van was filthy I was transporting apparel so I had to shop vac out the van before I could put the clothes in there was French fries and catchup behind seats driver visor was missing window so dirty barley see threw and customer service was horrible I had to go look for them 3 times

Shannon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
2

Person inside was watching something on phone or tv. Person outside who received the truck return didn't bother to walk inside to get me printed receipt and said it was being emailed. To-date I've not received a receipt and couldn't wait around

Ralph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
1

When I dropped it of today....the 2 assholes inside never came outside to un hook the trailer....I asked for help due to me being handicap and have a bad back. I asked them to check my trailer as returned and they said do it over the phone......not cool at all

MARIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
4

When I called customer service about extending my rental I was told I would only have to pay the extra days but not about the $350 different location charge. Nearly doubling that I was expecting to pay extra.

Jacob S. 
Évaluation :
4

For me nothing everything was as good as it always has been

Edith G. 
Évaluation :
5

clean location, wait lines are usually shorter than other locations

LARRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy S. 
Évaluation :
5

The process is done in the innovative way to prevent paper waste. I loved it!

Stephanie W. 
Évaluation :
5

Your systems are too slow for repeat renters I rent a trailer a couple times a month and it's always 15-20 minutes for ID etc, contacts etc.. such a pain for just picking up a local trailer..

EDWARD W. 
Évaluation :
5

Truck rode very rough, lots of wind noise, radio speaker bad, check engine lite on poor fuel mileage.

Gary S. 
Évaluation :
5

I truly like the staff at the Placentia location

Joseph F. 
Évaluation :
1

Not allow a reservation for things that are not available. Waste of time.

CARLOS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ammar K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan T. 
Évaluation :
5

6x12 with ramp is a great trailer, it pulls easy, and never sways down the road like others

Larry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanuris S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ernesto S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony W. 
Évaluation :
5

Great People and location

ROBERT C. 
Évaluation :
1

They were fumbling around with broken trailers. Had the truck on for 25 minutes had to have wasted gas. Location was not ideal. Because one's moving nothing can be said but it was very bad customer service I passed at least 10 Locations to go to that one.

Anthony W. 
Évaluation :
5

Internal of truck was pretty dusty and sticky.

Jake L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Georgian I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward D. 
Évaluation :
5

Fast friendly service

Eric A. 
Évaluation :
4

Make sure to not charge for an extra day when the trailer is dropped off an hour before the due time. It makes people think you do this to everyone and they are responsible for checking their receipt and then following up and waiting on the phone to correct the issue.

Michael S. 
Évaluation :
2

Cant find ID after renting truck . called to ask if they found it 860 South Placentia. They do not answer the phone the call center answers every time after waiting half an hour I asked them to send an email three different times they can't answer emails either walk-in and they're all sitting on their ass there's something wrong with that. a simple phone call that's all.

Gary A. 
Évaluation :
3

I was quoted $78 total at time of pickup. When I returned trailer my receipt was emailed to me totaling $97. Seems like a scam of overcharging and Uhaul makes it harder to deal with because I'm no longer present at location to dispute it. Such a hassle to have to deal with it after the fact.

Jason L. 
Évaluation :
5

customer service was excellent, friendly service and agent made sure i was happy with my rental

William C. 
Évaluation :
5

Placentia UHaul is the best customer service and most organized of any of the other stores I have used. Highly recommend..

STEVE K. 
Évaluation :
4

Very dissatisfied with the service: completed paperwork about 9:15 am, then inspected the van, uhaul rep said to wait some more so she could clean the vehicle and windows. Rec'd the vehicle and keys to vehicle about 9:30am. Was told to bring back 24-hrs later and have a 1hour grace period (presumably to 10:30am). About 9:15am I get call saying vehicle is late and when am I bringing back, then a second call at about 9:20am saying when am I bringing vehicle back. I brought it in at 9:30am 24 hrs later on time and was annoyed at multiple calls to return the van when it was always on time. Why bothersome calls when you are meeting your obligations? The receiving employee said, “ didn't they tell you you are late 15 minutes after you rent?” I responded “NO”. Your employee also apologized for the multiple calls to return the van, said I shouldn't have received multiple calls! I explained that as the customer I didn't receive the vehicle and keys until 9:30 am so my 24-hr time is from 9:30am to 9:30 am plus a 1- hr grace period. And not when I was assisted at the cashier. Very unhappy at how I was treated and surprised that uhaul employee said what happened to me was not right and she would speak to “the manager”. Hopefully Uhaul representative will contact me to discuss what appears to be different employees following different procedures. What can you do? Be honest and transparent with customers and say that 15 minutes after you pay at the cashier and NOT when you get the vehicle is when the 24-hr period begins AND that the customer will begin receiving multiple phone calls to return the vehicle even if you are on time! I am surprised your core values and mission is to upset customers and have employees tell its customers different things. You have my phone number, maybe someone will care enough to fix this issue and repair customer satisfaction.

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Butak S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle B. 
Évaluation :
5

there was a bit of mud on the front wall of the trailer, but it worked fine

LARRY L. 
Évaluation :
5

Very professional and friendly staff

ERIC H. 
Évaluation :
1

Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.

Robert D.  |  Expérience générale 
Évaluation :
5

Excellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.

Kevin D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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