Évaluations des clients U-Haul of Providence
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul of Providence
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brian b. le
First person who greeted us was on the job for the first day! Although she was in training and wasn’t fully able to assist immediately, she welcomed us.
Stephen G. le
Easy in and out. Good people.
Leovaris F. le
fantastic service!!! great people working in the office.
Cindy G. le
none
Matthew B. le
This the second time I rented a cargo van that was low on gas. I was told I would receive a credit if I put more gas in than I used? Having to do your job and go to a gas station before and after a rental is not good customer service,
Elvira S. le
Gentlemen at counter was extremely knowledgeable. Excellent customer service!!!!
thomas g. le
It would be nice to be able to use the credit/debit card you have instead of them telling you that you can not use that card and then have to come back 3 times befor they get it right. I just needed a van to move 5 items not a 10' truck.
Tomas R. le
The staff was professional and courteous; keep up the good customer service.
Richard M. le
I was charged for blankets and a dolly which I did not use
Abbas K. le
Picked up the truck half full of gas, but they tried to charge me for the full tank. Their attendant never checked me in properly and they are asking me to prove that it was half full. I showed them the receipt for the gas I put in the car when I picked it up, but they still won’t believe me. I had ordered a dolly, but they forgot rgit to load it in the truck. I will never go back to this location again.
Benjamin W. le
The truck I reserved was not there. They gave it to someone the night before and didn’t let me know until I arrived to pick it up in the morning. Instead they gave me a smaller truck. I scheduled movers through uhaul so I couldn’t waste time trying to get larger truck I had reserved. Ended up having to take 2 trips because the truck wasn’t large enough to fit my belongings. Extremely unprofessional to not let me know ahead of time that the truck would not be available. If they had let me know, I could have switched to a different location, gotten the correct size truck, and not had to pay $200 extra for the time it took for the movers to make two trips. I honestly don’t think i should have had to pay for the truck at all given the fact that their mistake made me spend more than the value of the truck for the additional time I needed movers.
Michael M. le
Need more employees for the volume of customers.
Genesis M. le
I did not receive furniture pads and then received an email that I never returned them...
Andrew V. le
No dolly when I had purchased one. This was promptly refunded by the team.
rubylee L. le
You did well. Thank you
Wellington G. le
Good customer service
Doug H. le
The van pickup guy was great and the return guy was nice enough to accommodate us right before closing.
Nicholas C. le
A couple more people on staff.
dan b. le
Line to pickup was 10 people deep. Person working did a great job keeping everyone calm, with limited help.
Ava J. le
It opens at 9, I got there at 8:45, there were a lot of people outside waiting. I did express check in. The man opened the door at 9am, he was there working alone with a line out the door. The place was dirty, unorganized, didn’t have the mattress cover I ordered online and I waited in line for an hour before I was waited on. I took a picture of the line and texted the manager and he sent me a text saying 2 people were on the schedule....horrible experience. Truck was dirty. I was charged $79 at first and that was for use of 6 hrs & 30 miles. I only did 17 miles, I was charged an additional $20 after I brought the truck back. Getting the truck at 10,6 hrs is 4pm, the return time on the paper said 3pm. Worst location!
Robert R. le
Customer service was very good. They were very busy but managed it well and calmly.
derek r. le
Apparently their system had malfunctioned the previous night, so there were issues getting us our truck on time (finally got one 1hr late). But the staff was consistently composed and gracious, especially when we were late returning our own truck. They made the experience worthwhile despite the other obstacles.
Herb R. le
Check engine light was on. Probably because the fuel filler cap was worn and hard to tighten. Not a big deal, but you asked... Also, This has nothing to do with the location, but GM cab is a difficult fit for a large driver. Ford was better.
Jessica P. le
There was a nail in the first van we got. I realized it said "low tire pressure" when I started the van. An associate was more than happy to help us with this issue before we left and he found a nail in the tire! He switched our van immediately :) But I had noticed on the keys he gave me, it already said "change tire", meaning someone knew about this issue but didn't yet change it. Furthermore the second van we got smelt awful. TLDR customer service was amazing and friendly, the actual vans may need a checkup.
Holly D. le
The manager was excellent, but he was very short staffed and there was always a line. I was very impressed with how focused and calm the manager was, and appreciated his service
Pamela D. le
The gas tank was partially filled, this should be like a rental car and be full when returned, so you don't have to guess how much to put back in, we just filled it up. I rented a 15' truck to move my daughters from their current apartments to their new apt in MA. For the miles on the vehicle it ran well and had no problem maneuvering through traffic. My daughter and I returned the truck late and my daughter inadvertently left her purse in the truck. We called the next morning and Rafael had her purse under the counter intact. They appear to be short staffed at this location, but Rafael hustles around to get things done.
Dennis P. le
Disorganized. Gave me hanger bars for a wardrobe which were longer than the wardrobe. Lock on vehicle did not work. Had to buy a new one.
Keith H. le
The general manager on that day did fine, friendly guy and he took his time with the customers even though he was short staffed because of employees calling out (hence only average).
Matthew B. le
Cargo van was dirty, the previous renter left sand in the cargo bed. It wasn't swept prior to my rental. cat hair on the seats, and had only 1/4 tank of gas so I had to put gas in before and after I rented it. I rent 10-15 vans a year and this was the worst. The new crew is not getting it done.
James R. le
The back of the cargo van could be swept a little bit better; there was lots of sand.
ALYSSA B. le
I tried calling Uhaul about my experience but no one would take responsibility. This was an awful experience that ended up costing ME more money. I bought the parts and scheduled the install, got a confirmation, took a day off of work and showed up to learn that the location did not have the parts because CORP schedules the install, not them. IT WAS CONFIRMED BY YOU. AND WAS A WASTE OF MY TIME. I was told to come back the next day, it was CONFIRMED AGAIN by YOU, I showed up and the location wasn't ready and had no idea. So I waited for 4 ADDITIONAL HOURS and ended up having to take ANOTHER DAY OFF OF WORK to wait for it. This cost me: the price of the parts + install + two work days + two taxis back and forth from Uhaul. I called your 800 number -- the one I booked everything through to try to understand and was told that it was a location issue not a corporate issue. You know who that really effects? Neither corp or the location but ME. Take responsibility and do something to fix it. I was not given any reimbursement or discount after having been CONFIRMED for two days in a row. Waste of my time - will tell everyone I know to go somewhere else.
James t DiPietro D. le
I ordered a pickup truck I did not have when I got there but it gave me a 10 box truck without better thank you
Lori G. le
When I returned my truck the employees Werecvrry personable friendly and pleasant The AM pick up was great the manager very customer service oriented
archibald y. le
Price reduction.
stacie n. le
The staff was excellent great customer service
Alexandro C. le
A day that I went to pick up the truck the store was really busy they got a big line buy they handle everything with good attitude so I got no complaint for it overall it was a good experience thank you
larry k. le
Everythimg good
philip c. le
Please place an easily to find drop box for truck keys so when customers drop off the truck after hours via online/app. This location specifically did not even have a dropbox for keys.
Porsha W. le
Very disappointed I couldn’t rent a truck for 24 hours. I couldn’t rent a truck for as long AS I NEEDED THE TRUCK FOR. I can’t believe I had as much trouble over renting/ keeping a truck.
JOSEPH S. le
Awesome customer service!!
Daniel B. le
staff were very polite and helpful
Tyler J. le
Staff was slow, rude, unprofessional, and frankly, offered some of the worst customer service I have ever experienced. I will never be back.