The van was filthy dirty and we had to spend the first half hour cleaning it. In Covid times this is really poor service. When I made the reservation online there was nothing to alert me to the fact that rentals are no longer 24 hour but only for the hours chosen on the website. When I called to ask how much it would cost if I returned the van an hour late, I was told 65 $! That is highway robbery. We did get back at the specified time even after having to stop to put air in the rear tire which was slowly leaking. Terrible experience. Won't use Uhaul again.LINDA F.
Customer Reviews for U-Haul of Providence
Pour nous contacter
Providence, RI 02907
(95 S-Exit 21)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SAMOL H.
I think every thing was very goodLORENZO C.
Hi Just wanted to call you because today I called the store and asked to speak with the manager To my surprise he only understands Spanish and then the girl spoke too me then she hung up on me. Why would you hire a person who only speaks spanish and does not understand English>>>>>???? Just voice my opimionJoanne C.
Per the instructions posted in the vehicle return area i remained in the vehicle waiting for someone to appear to assist with the return. No one ever appeared. I called the location and after 20 minutes on hold i was disconnected. I eventually did an after hours return. .DAVIDLEE B.
Le client n'a pas laissé de commentaire.SEAN W.
The online process to return your rental is way too inconvenient especially for someone who just moved a whole house. It would be greatly appreciated if you guys implemented an easier way to return your rental when your location is not accessible on your mobile device as well as ask for a ton of pictures. It was very difficult for an elder to finish this process especially if they are not tech savvy. Please and thank you !!ALEXIS O.
I've been using the same location averaging a rent a week for about 5 years now. That's when I started my business. The vehicles have been declining at at steady pace. 7 out of 10 times the vehicle isn't clean. Once there was a man sleeping in the back of the van.....I never complain but my last rent there was soiled diapers and empty nips of liquor in the door side panel. I would think in these times of covid now the delta variance cleanliness would step up?! Not to mention had I been pulled over with empty nips... As I said I've been a loyal customer for many yrs seeing a half dozen or so changes in managing never complaining, mainly because it seems short staffed but soiled diapers and liquor bottles.. curious about your reply. MarcusMARCUS P.
Le client n'a pas laissé de commentaire.EDWARD W.
Le client n'a pas laissé de commentaire.DWAYNE T.
In the back to the truck is no very cleanRAFAEL R.
Le client n'a pas laissé de commentaire.FRANCIS B.
Le client n'a pas laissé de commentaire.Ruben A.
Le client n'a pas laissé de commentaire.JOSEPHPATRICK W.
The cab of the truck smelled grossJoy K.
Le client n'a pas laissé de commentaire.ROSA G.
The staff was great at the location. However I felt that the cab of the vehicle wasn't cleaned prior to my arrival. Also I used the truck share 24/7 feature and thought that the pictures of existing damage were not fully accurate for damage already previously on the vehicle.Matt S.
There was glass all over the back of the truck. The entire time the website was down so they charged the wrong card when I asked for an extra day.Jaide W.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.QYMLEE M.
Absolute chaos. Had to wait an hour despite online check in. My vehicle was clean. Lot was filthy- vehicle next to mine open and filled with rotting food.Stephen T.
Le client n'a pas laissé de commentaire.JELISSA B.
Le client n'a pas laissé de commentaire.Eren A.
I was overcharged in time and mileage. The staff was on their phones while many people waited to check in and out. There was No check out procedure. I handed the keys and was told I was good to go. I will likely never rent uhaul again after this experience.Andrea M.
Better phone response times!IRVING P.
Le client n'a pas laissé de commentaire.Minglu C.
I did the â€œcontactlessâ€ rental which I thought was all set up prior to my arriving at uhaul, however once we arrived there were several steps I had to do on my phone, including scanning my drivers license and then showing additional documentation (passport) or giving them friends/family info to presumably verify my identity. So uhaul then texted my friends and called them immediately after I entered their info. This felt like a very strange and unnecessary step, which also derailed our check in b/c my friends did not pick up the phone and it took some back and forth and me re-starting the check in process to eventually get the whole thing to work. While I was struggling with the online/contactless check in I waited in line at the uhaul center b/c I didn't know how else to proceed. The line was huge and moving very slowly. There were only two guys working on a very busy moving day. Many people were having issues with their rentals. The whole experience was frustrating and took way longer than expected.Alicia R.
Le client n'a pas laissé de commentaire.AMBER S.
Le client n'a pas laissé de commentaire.Aaron C.
Le client n'a pas laissé de commentaire.VANG V.
I tink everything is goodOSCAR G.
The van smelled weird. Windshield was dirty. Had to clean the inside of it myself so I could see the road. However, Pick up and drop off was quick. Got the job done.Shuangyi Z.
The employees were great, efficient, and friendly.DAVID P.
Le client n'a pas laissé de commentaire.ERICJEROME J.
Le client n'a pas laissé de commentaire.ANTHONY D.
Le client n'a pas laissé de commentaire.Francesco P.
Le client n'a pas laissé de commentaire.ANNEL R.
The van smelled overwhelmingly like cigarette smoke and was incredibly dirty. There was a melted waxy like substance in the cupholder. There was no guidance when you came back to drop off the vehicle. The drop off lane was already 2 trucks deep and I was practically parked on the curb to return my vehicle. I was grateful to get a van so last minute but I would have expected a cleaner vehicle if you're associating yourself with such a well known company. I will take my chances elsewhere when renting a vehicle next time.Alexandra F.
Location very diceyNEIL B.
Easy drop off instructionsmichael R.
Le client n'a pas laissé de commentaire.Brooke C.
Clean vehicles before next customerWanda W.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.LUIS H.
I wood appreciate if someone would clean and sterilize the vehicle before I use it because of the CoronaWANDA W.
Le client n'a pas laissé de commentaire.DANIEL S.
Overall, I had a good experience, but I was charged for equipment that wasn't provided with the rental. I did flag it with the staff and am waiting to hear back once they resolve it.Mary Alice O.
Le client n'a pas laissé de commentaire.Alexander B.
The guys were greatANNETTE P.
Le client n'a pas laissé de commentaire.GRACIELA S.
Once again, the service was glacially slow. Also, it turned out all I had to do was drop off my key and give the mileage number, but no one told me that and there were no signs to that effect. Finally, after I waited for about 1/2 hour, a sales associate noticed that I had a key in my hand and took it from me so I could leave.JAMESKUPER Z.
As helpful as they were I wish the vehicle conditions were dealt with better prior to releasing. The tires were low on air, the backup light on one side was out, the mirror was so loose it fell off while driving, the padlock would not lock, the cab was not clean, the driver side window was a little off the track needing to be pushed up while rolling up, and it ran like it needed servicing.MICHAEL M.
I had no problems at all the staff was very helpful and friendlyGENNARO F.
Le client n'a pas laissé de commentaire.TIMOTHY A.
Le client n'a pas laissé de commentaire.CARLOS D.
Le client n'a pas laissé de commentaire.MICHELE J.
Le client n'a pas laissé de commentaire.JERMAINE L.
Nice workers with friendly attitude keep up the good workOLUWABUKOLA A.
Le client n'a pas laissé de commentaire.Dawn G.
Have more personal to release the trucks. I waited 45 minutes to get my truck which I rented it at 10am and ended up leaving almost at 11am.Paola C.
Great staff but clearly understaffed. Seems like staff needs to arrive earlier. Systems are painfully slow. No signage or communication for the self/online check in process. Not an organized way to separate self check in customers from the others to speed up the operation. Also the online check in process really needs some improvement. Very difficult, slow, clunky, confusing. And I should have been able to fill in some of the security information in advance. Perhaps there is something you all can learn from Zipcar.Avishai M.
This wasn't my selected pickup location, it was twenty minutes out of my way. Additionally, there was an enormous pile of human feces next to the drivers side door. Though the poop and being twenty minutes out of my way pales in comparison to the fact that you DOWNGRADED me from a 15 foot truck to a 10 foot truck because your SERVICE SUCKS. Thanks to the smaller truck, I spent the whole weekend moving, instead of Saturday afternoon. I will sacrifice my first born before I use U-Haul again and I will be certain to spread my hatred of your company to every person I have the opportunity to talk to in the future. As for what you can do for the next customer? Run away, Simba. Run, run far away, and never return. But seriously -- go out of business. Sell off your assets to business owners that won't SCREW their customers.James L.
Easy drop off with a staff member who took care of the whole process for me!!Rachel G.
The truck was dirty, trash from the previous renter was left in the car. Also, that truck needs to be serviced because the brakes are squeaking and whenever I'd press the brake pedal it was as if I'd pressed the gas pedal because the engine revved up. It was a scary experience driving that truck and I did not feel 100 % safe in it.MARIA K.
Le client n'a pas laissé de commentaire.EMILY F.
It seems like there were issues in the u haul system (not the employees fault just something to do with the refund system)JOSE J.
Le client n'a pas laissé de commentaire.JOSE F.
Le client n'a pas laissé de commentaire.GLENN R.
Good work thank youRAFAEL S.
Easy to extend the needed times of the truck and cheaper than renting through Hertz and Enterprise if it is local !JUSTIN G.
Le client n'a pas laissé de commentaire.Jaclyn M.
Management should train their employees to at least offer to help customers instead of playing on their phones. I've been to this location several times. The first couple of times was to buy bundles of boxes. Both times there were AT LEAST 2 employees behind the desk and not once did they offer to help carry the heavy boxes. The last time I rented a truck and I requested that someone do a walk around with me before I left so that any prior scuffs or marks were made aware. All three employees behind the desk stared into space then proceeded on their phones. After pretty much demanding someone come with me to do the walk around I was able to get help. The service at this location is POOR to say the least.ASHLEY W.
Great customer service - quick efficient and helpfulMICHAELMATTHEW N.
charged me extra for gas when I brought it back exactly how I took it.KETURAH W.
Keep up the good workSABRINA W.
Le client n'a pas laissé de commentaire.DIMAS G.
The mobile check in process was difficult and I drove the truck 30 minutes to my location to find out there was a lock on the back trunk. I had to drive back another 30 minutes to have them unlock the back. That should have been taken care of before I left the location.Jameson M.
The van was disgusting and dirty. I will never rent from that uhal in a million years they should be a shame of there bissness to be renting there vehicles like that corporate needs to do there job and check all uhal locations and make sure there employees are doing there job on keeping there vehicles clean.Robinson V.
No more commentALBERTINE O.
Le client n'a pas laissé de commentaire.ERICK V.
Le client n'a pas laissé de commentaire.ANNEL R.
Le client n'a pas laissé de commentaire.DARLING R.
Le client n'a pas laissé de commentaire.WILLIAM G.
Clean the van. I had to clean the van before I could use it. Seats covered in dog hair, the cargo area was dirty.Matthew B.
Le client n'a pas laissé de commentaire.WILLIS C.
The web app was really confusing for pickup -- I was not allowed to use my personal phone number for confirming the pickup due to it being "already connected to another account". This lead to me needing to use a friend's google voice number which I think led to there being perceived suspicious activity on my uhaul account. Could y'all please look into the phone number issue? It was extremely frustrating in the moment and I will probably never use the self-check-in option again as a result.Irene B.
I seen this van and I was not giving a clean van and I have to smell dirty van and I had trouble with the transmission I got 2 container s of atm fluids and never got a discount on the retel . There was sucking up gas and I four the transmission low on fluid and got it and vet got my money back talked to someone and they did not care on clean vans my van there was many things wrong with it and I hall was not considered with the dirty ness or the transmission fluid that I got the transmission filter needs to be replaced and I was not happy with the van dirty van it stink can I get a credit on my bill for a dirty van and a transmission problem s and getting transmission fluid thank youDennis S.
Le client n'a pas laissé de commentaire.RAUL T.
Le client n'a pas laissé de commentaire.EDWARD L.
Le client n'a pas laissé de commentaire.Patricia G.
Le client n'a pas laissé de commentaire.STEVEN C.
Over all i was satisfiedELAINE W.
Le client n'a pas laissé de commentaire.GREGORY L.
Le client n'a pas laissé de commentaire.ERICK B.
The after-hours check-in experience was less than ideal. There were no spots in the lot and the "check-in" was completely blocked. I would suggest going back to the simple key drop system rather than requiring people to go through the whole check in themselves.CARDERARMSTRONG S.
Le client n'a pas laissé de commentaire.RAFAEL R.
Le client n'a pas laissé de commentaire.MICHAEL M.
I scheduled a 24/7 mobile pick up for 8 am weeks before the date. I arrived at the location at 8 am, but a screen came up saying I had to wait until 9 am to get my keys. So I had to wait in the parking lot until this location opened up to get my van even though I scheduled WEEKS in advance. I am disappointed by that aspect, however, the men working there were very kind and knowledgeable about UHaul.MIKA G.
all employees were super helpful during a stressful time moving.Alan T.
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