Customer Reviews for U-Haul of Providence

3330 évaluations

464 Broad St   Providence, RI 02907
(95 S-Exit 21)

(401) 521-6333

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(401) 521-6333

464 Broad St
Providence, RI 02907
(95 S-Exit 21)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I have copd and Emphysema and the pick up truck I rented smelled of freshly smoked cigarettes. Truck interior was filthy. Truck tire pressure monitor system indicated low tire pressure in rear tire. As if no one cleaned it or checked for mechanical safety prior to my rental. Thought it was ironic the clerk took the time to show me where the roadside assistance number was. Also something was rolling around the cab the whole ride behind the seat. The initial viewing of the vehicle was surprising as to the amount of damage on the passenger side with less than 26000 miles. Of course I took pics as to cover myself as I also included the insurance so I didn't get charged for damage I didn't do. Yet it was convenient. Roy Sr

ROY D. 
Évaluation :
5

give credit for extra fuel Returned 1/2 tank extra

doreen D. 
Évaluation :
4

I returned the vehicle on my return date and time. The employee checked it in late causing my rental to be billed for two days as opposed to one.

JOHNNY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis L. 
Évaluation :
2

I think this is overrated! It's too expensive. I was charge 120 $for less than a day. On top that I fill the gas tank so everything came out to almost 200 $extremely abusive

WENDYY P. 
Évaluation :
3

There were 3 employees on duty but only 1 of them knew how to process my order. They also gave me only half of the amount of blankets that I paid for. I will not be renting from that location in the future.

PORTIA F. 
Évaluation :
4

I don't know if we should have asked for the dolly we rented; We go 2, I thought it would be inside the truck, but it wasn't. It made the move heavier than it should.

LEANDRO O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca T. 
Évaluation :
1

Representative was unclear and unable to communicate in English. During check out, the representative would speak to others in line in Spanish which delayed my check out process. The truck was filthy, old and stale food in carriage.

Jessica V. 
Évaluation :
5

Quick and easy… no hassle. Did everything online, was in truck within 5 minutes of showing up.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA O. 
Évaluation :
3

Should apply to city for signage to restrict cars blocking the exit of uhaul vehicles.

shad W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SABRINA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EVAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tashina C. 
Évaluation :
5

Great customer service! Alex was awesome. Very polite and very helpful. Merci.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSA P. 
Évaluation :
2

My order did not register on the website so I had to call and wait 30 minutes on the phone to be told that I could not modify my order. Drop off was miles from my house even though I live around the corner from a UHaul drop off.

Tim F. 
Évaluation :
2

The truck was super filthy and spelled like urine

Ana J. 
Évaluation :
1

I wanted to keep the truck for one more day and I was told on the phone to just let them know at pick up but it was not possible according to the agent, he ended up giving me a one way rental that costed me four times more.

JEAN LOUIS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nery M. 
Évaluation :
3

Honestly. The kids inside were nice right when I picked up but they said there was 1/8 tank of gas when in fact I barely made it off the lot to a gas station. I have time and recorded photo to prove it. The cab was still dirty from the last user with empty packs of cigarettes in it. The check engine light came on almost immediately. And every side of the van was damaged so I was nervous when checking in. I didn't want to be held accountable. It was not what I've been used to in the past with uhaul experiences. I was very disappointed.

JESSICA D. 
Évaluation :
3

Counter agents polite but didn't make me feel welcomed - no smile; no eye contact - but efficient

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna P. 
Évaluation :
3

There are a lot of loading issues with the website when doing the self service. There wasn't a manager present at the location even though the site says they were open, so I was almost late to meeting my movers

Micki L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALFORD J. 
Évaluation :
4

The only thing was the truck made loud noise from the rare end of it.

Bernadette B. 
Évaluation :
5

S.O.

Thomas B. 
Évaluation :
3

Thank you ! 😌

KRIMILDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randolph F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEJO S. 
Évaluation :
4

Thank you for good service. Much appreciated.

Maria K. 
Évaluation :
4

Have the U haul pulled up and ready to drive off without having to look for the U haul truck yourself.

STEVEN P. 
Évaluation :
2

Both customers and staff were not wearing facemarks appropriately (or at all), the truck worked for my purposes but had some issues: the parking break handle was broken, the headlight was out and the cab was not well cleaned. It's a convenient location because of its proximity to my work, but not a place I would recommend if Covid is a concern or if you need a reliable vehicle. Not the first time I've had issues with the maintenance of a vehicle from this site.

BRIAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tavia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
3

Clean the truck and the cab before renting it out

JUAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margarida D. 
Évaluation :
3

Vehicle was clearly not wiped down or sanitized. Vehicle was not cleaned or vacuumed.

David S. 
Évaluation :
5

staff are friendly, quick and respond to any question

ISABEL K. 
Évaluation :
1

Two out of three employees I encountered were not wearing masks, even when within six feet of me. As far as I could tell they did not even have masks with them. Also, when I got the van the employee told me to make sure I bring it back with the same amount of gas in it because gas is 3,50 $/gallon. What he did not tell me is that there is an additional absurd 30 $charge for bringing it back with less gas that when I took it. had I have known that I would have made sure to put more gas in before bringing it back.

NICHOLAS D. 
Évaluation :
3

The signage for dropping the key at the unattended location could be better located. It was initially a bit disconcerting because I did not see the sign at first. It was the only indicator of what to do with the key. It wad quite high on a door and simply said ‘Key Drop.' If there other signs leading one to that spot, I missed them.

David B. 
Évaluation :
5

Drop off was super quick and simple

FARAAZ R. 
Évaluation :
3

The workers were not wearing masks properly.

Jenine B. 
Évaluation :
2

Strong smell of cigarettes ashes everywhere dirty had no reverse camera made my life hard then need to be

XAVIER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carter W. 
Évaluation :
2

My Mother Always Said If You Don't Have Anything Nice To Say Don't Say Anything At All

VALERIE R. 
Évaluation :
1

Young guy at the desk was extremely unhelpful/apathetic. I filled out all information/check-in online yet the check-in process at the store lasted about an hour even though I was the only customer. Also forgot to include ANY of the equipment I ordered with the truck. Had to re-do my order 3 times, and then did not know how to add optional equipment to an order. Called his manager to ask how, manager had no ETA on when he would return to store to assist the employee. I ended up leaving without my equipment after giving up.

CHACE B. 
Évaluation :
1

Your employees should be wearing masks during a pandemic. When I picked up and dropped off, neither of the two employees were.

ROBIN W. 
Évaluation :
2

The truck had not been cleaned, the gas level was off, it took forever to get this straightened out and cost me nearly an hour getting it cleaned.

Fred B. 
Évaluation :
5

Broad street is the best location in RI. The bilingual staff is alway great

Octavius S. 
Évaluation :
2

I rented van 5987 the tires were So bald that all I kept doing with sliding in the snow and they just repeatedly spinning. I was so scared for my life very unprofessional.

TIONDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANNIEL F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAYJUAN W. 
Évaluation :
1

Staff over charged me

destiny W. 
Évaluation :
4

Cabin smelled like urine but cab and truck were otherwise clean. The staff member assisting me was friendly and helpful.

Isaac A. 
Évaluation :
3

I may file an official complaint about this, but it was really frustrating and annoying that my initial reservation was given away without any notice from UHaul. I reserved a cargo van all day, from 8:30am to 7:00pm. I had some urgent family issues to deal with in the morning so I didn't get to UHaul until 11:30am. The attendant told me I was "really late" so they had given the cargo van to someone else. No one tried calling me, no one emailed me. Even though I had *reserved* the van for the entire day, UHaul still felt it was totally fine giving the van away without any notice. I was really lucky they had a truck of any kind, but it still cost more than I was intending to pay and it was much harder to park in the city, where I was using it. I asked several times if there was anything written in the contract or otherwise about this window of time where UHaul reserved the right to give away a reservation, and the attendant didn't have an answer. He just reminded me I was really late to my all day reservation. So yeah the experience was terrible and I'd like a refund for the difference in cost.

Andrew B. 
Évaluation :
5

The dude who helped me was the smartest, nicest, most efficient and helpful person i have ever met in my life.

CONSTANCE S. 
Évaluation :
5

Ty to the Employees who made my horrible exsperenice less stressful .A senior citizen myself struggling was not easy .They put a ease in my Heart an made my mind i could never repay enough ...Ty too you both an God Bless you from the bottom of my heart ..Ty for having 2 awesome Employees Mgt

Dawn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASBURNS H. 
Évaluation :
5

Excellent service friendly workers 👍🏼👍🏼

PINA S. 
Évaluation :
1

Payment process and late fees are intentionally confusing.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRISTOBAL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
2

Customer service was at the worse, not even talked about the rental and things that should have been applied or not. The girl just wanted to be left alone because I found her texting and she was in a rush to get back to it.

Marvin Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octavius S. 
Évaluation :
5

Wear masks at all times

DIANA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

J F. 
Évaluation :
5

Great customer service.!!!!

eddie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWANDA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jannette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
1

Truck was filthy in the back. Empty Kentucky fried Chicken bags along with bones all in the back. Totally gross. Customer service inside the guy was nice but a lot of degenerates in and out of the place. Not safe at all.

mario F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelbin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAsh V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert L. 
Évaluation :
5

Thanks Uhaul

john S. 
Évaluation :
5

I used a different u haul a few months ago and it was a nightmare this ugaul location has it together nice staff clean well maintained truck and i worked forcUPS for 22 years so I know trucks and good customer service

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilande V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
2

The counter people didn't check the returning equipment before labelled it clean. The truck had an extraordinary awful order

SEKOU K. 
Évaluation :
2

Was dirty

Nery M. 
Évaluation :
3

Back was left wide open and hard to shut. Parking not clear, should be with emailed instructions.

Elise H. 
Évaluation :
5

As always you guys deliver ! Great staff and very nice facility. Thank you 😊

Antonio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeannette D. 
Évaluation :
3

There was a folded box left in the passenger section of the truck. I also did not receive the 6 blankets that I ordered. The person who helped me confirmed that they were part of my order/that I paid for them, so I assumed they were just in the truck. I didn't realize they were missing till i got to my destination, I didn't have time to call about the blankets because I was very busy moving, and at that point the blankets/dealing with this was a low priority. I would like to be refunded for the blankets, and for there to be a clear process for how to get the equipment that is ordered.

Maya T. 
Évaluation :
3

Have a few parking spaces for customer cars.

JESSE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael S. 
Non reviews have been submitted for this location.

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