Customer Reviews for U-Haul of Providence

Rating:

5.0

It wasn’t just that location; I had a bad experience returning the truck at more than four other stores.

Rating:

5.0

No comment

Rating:

5.0

Perfect location, quick service and great customer service

Rating:

5.0

Second time moving with this service. It's always a big help!

Rating:

1.0

Try to arrive before the time of your reservation; otherwise, the vehicle you booked might not be available when you get there, and they may have to scramble to find a replacement—which will end up taking extra time.

Rating:

5.0

I don’t remember the person’s name who checked me in, but she was awesome. She was very friendly and helpful.

Rating:

1.0

Después que cierran a través de la aplicación todo es difícil ya que la aplicación está muy análoga y a la hora de escanear es un horror y la aplicación tiene problemas ya que en la noche llegue a las 10:30pm y no pude devolverlo a través de ella tuve que llamar y una persona dejar una nota el lugar es bueno y los trabajadores también pero el sistema es pésimo

Rating:

5.0

Most fun I’ve ever had renting a uhaul.

Rating:

5.0

Very reasonable place

Rating:

5.0

Buen trato

Rating:

2.0

Only 1 person on the register and he was very busy. I asked to be assisted but he was in the middle of helping a mechanic with a truck which delayed my pick up time. I was supposed to be on the road by noon after getting there at 11:40am I was not on my way until 12:20pm. Dolly was not provided and told that they have no more though I paid to rent one

Rating:

5.0

Jarred and his colleague were kind and focused.

Rating:

5.0

Make you feel like family when you walk in

Rating:

1.0

Every time I use you guys, I get over billed/charged; miles, insurance, usage fees. I’ve decided to stop using you. D

Rating:

1.0

Over charging, bad customer service!!! Horrible experience.

Rating:

5.0

Jared was amazing & helped make both of my rentals an easy process. Thanks!

Rating:

1.0

The workers were rude & yelled at me. They said hurtful things to me & my friend. I would never use their services again.

Rating:

5.0

The team was great. The van was new and clean. I will definitely use rent from them again as needed.

Rating:

5.0

Excelente servicio

Rating:

4.0

Easy from app to pick up.

Rating:

5.0

In and out in 60 seconds!

Rating:

2.0

Fire keeley she is rude and disrespectful. Her attitude tons of voice and overall disposition are uncalled for and disrespectful. She needs to be reprimanded

Rating:

5.0

Very helpful employees. Would rent from this location again. The mobile process is really lengthy and I needed help to open the lock box, but otherwise all ok.

Rating:

3.0

The main guy (Chris?) was very helpful but was kind of having to do everything at the location. There was another associate and maybe they were in training or something but they weren’t helping customers that were coming in which was slowing down the process. Our vehicle definitely hadn’t been cleaned but it was easy to give it a quick wipe down. The smell was hard though because it definitely reeked of cigarettes. It’s conveniently located for Providence locals but not a top tier experience.

Rating:

1.0

Muy mal

Rating:

4.0

drop off was easy....just left the keys and left :)

Rating:

5.0

Nothing at all, and the customer service was really great at the location. Much appreciated.

Rating:

1.0

They deceive people by telling them they will return their deposits and then they don't return them; thieves.They charged me over a thousand dollars and didn't give me back a single cent.

Rating:

2.0

Skip the self rental process, it’s a huge waste of time. The guy at the desk was nice but I had to wait 20-25 minutes for him to come to the desk. The cab of the truck I rented smelled absolutely awful, like someone had moved their bowels in it. I considered raising the point to the associate but I don’t want to wait 20 more minutes. The dash was covered in dirt and dust and there was food stuck to the mix console storage bucket. The back of the truck was surprisingly clean. I’m not using U-Haul again, needless to say.

Rating:

5.0

All good, thank you

Rating:

5.0

Excelente empleados en esta empresa

Rating:

5.0

La misma información también aquí

Rating:

1.0

You gave away my truck to another customer because I was an hour late. Then you increased the quote 3x for the same truck but as a 1 way instead of 2 way. Then you argued with me about the fairness of that. The manager helped fix the quote to the original price but it was a terrible experience

Rating:

3.0

Have a ghost shopper try the location some time.

Rating:

5.0

Overall great experience with this location.

Rating:

5.0

Automatic locking system

Rating:

1.0

I felt in danger while picking up the uhaul and had to drop it off at a location five miles away. I got charged $210 to protect my safety. This is not right.

Rating:

5.0

Great experience and customer service

Rating:

1.0

Y'all are expensive and you over charge people with everything.

Rating:

2.0

The issue I have is with the online pricing being different than what you get when you actually pick up the truck: it’s very misleading as a consumer and I did not like being told I would pay $30 but when I went to pick it up I was told $59. That is ridiculous

Rating:

2.0

Not have pet hair all over the seats and floor, people have allergies. The customer shouldn’t taking pictures, write down miles into U-Haul(that should be done before our pickup, or finding my own van. The clerk could have walked us to the van but instead we have to waste time and look for it ourselves.

Rating:

5.0

Excellent customer service

Rating:

3.0

Employee that day was great. It was a gentleman who seemed to be there by themselves. There was what seemed to be a rush of other customers all around that 11am time. This employee was efficient as well as courteous and friendly.

Rating:

2.0

This location is too congested and difficult to return equipment to because of the small space.

Rating:

5.0

Have another way for someone without a cell phone or with low cell phone memory available to be able to register and upload a picture of their license for pick up. My phone couldn't take my license picture and upload it because it said low memory. Thank God my husband was with me and we were able to do it from his phone, otherwise I don't know what I would've done.

Rating:

5.0

exelente servicio

Rating:

5.0

Nothing needs to be done

Rating:

5.0

Good job

Rating:

1.0

This is the worst experience I've had with U-Haul. The truck was not parked on the front row facing Broad Street- it was in the back. The truck was blocked in by another U-Haul truck parked behind it. And some random person decided to park their car in front of it. So I chatted with someone on the app and they suggested I come back during normal operating hours. If I could have done that, I would have made the reservations for that time- but that was not an option for me. And there were no other trucks available at this location, apparently. So I had to knock on doors, luckily found the owner of the SUV and asked them to move it. At no point did I get information on how to open the truck (both doors were locked and so was the back). So when the app prompted me to take photos of the truck- I tried taking photos of the rear. Because I could not move the truck, I had to try getting a good photo of the rear- and in doing so, I stepped in dog shit that was left by a dirty mattress leaning against the building. After the photos were submitted, I still was not given the code to open the lockbox. So I had to reach out to support and wait for someone to get back to me. And then when I finally got into the truck, I tried moving the sign from the windshield and the stupid driver side visor collapsed. With everything that happened, the battery on my phone was starting to run low. And when I tried plugging my phone charger into the center console, I found that the charge also did not work. This rental location is terrible. The lot is clearly not being upkept and neither are the rentals.

Rating:

4.0

Vehicle/Truck of my choice that I reserved through the website was available upon arrival at the store. Pickup went surprisingly smooth. Associate that assisted me was very thorough and helpful. I was in the truck within minutes, no time wasted. Store was well stocked and there even was a Hitch Pro on duty. Only disappointment was that the 10ft box truck was a gas guzzler and used almost a quarter tank for just the 8 miles I used it.

Rating:

5.0

Easy and comfortable..

Rating:

3.0

It was after hours so no personnel

Rating:

1.0

I was overcharged and the customer service was awful.

Rating:

5.0

Nothing need to be done everything is perfect I wouldn’t trade for another location

Rating:

5.0

So far everything is great Thank you

Rating:

5.0

At drop off would be nice to have a good check out process instead of just leaving the truck and wait for an email receipt.

Rating:

5.0

I use this location every year for a large event for Rhode Island Pride and they are outstanding customer service, friendliness, and professional professionalism Your managers and staff are excellent

Rating:

5.0

Friendly and helpful staff. Overworked though!! You should have more staff there especially on a weekend!!

Rating:

5.0

The staff were amazing!

Rating:

4.0

There was a long line at the Providence location and only one employee on duty. I waited in line for one hour.

Rating:

5.0

Jared went above and beyond to accommodate by questions and requests.

Rating:

4.0

Woman at the desk did a very good and credible job of assisting and providing me with what I needed and needed to know. She took charge in an affable and effective way.