Customer Reviews for U-Haul of Regina

5 728 évaluations

1535 Park St   Regina, SK S4N2E9
(Btwn Victoria & Dewdney)

(306) 569-8801

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(306) 569-8801

1535 Park St
Regina, SK S4N2E9
(Btwn Victoria & Dewdney)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Staff was great. Helpful and professional

Richard G. 
Évaluation :
5

Very friendly and helpful ! Quick to get my reservation drop off was quick and easy as we'll definitely recommend this u haul location

ryan S. 
Évaluation :
1

I was charged 40 dollars in gas for going 11 kilometres. That math doesn't add up. The vehicle itself had the engine light on and sounded like it was going to blow up. The gentleman who processed my reservation was good but his coworker was a lady who was extremely rude to everyone she helped

Taylor E. 
Évaluation :
1

Left google review for Park Street location in Regina SK already.

Brett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan T. 
Évaluation :
5

Everything was great

Keith H. 
Évaluation :
3

I was charged a hundred dollars more than the estimated price, but I respected the mileage and I even returned the cargo van a day earlier. The reception guy was nice but couldn't help me, it's disapointing.

Nicolas Joel D. 
Évaluation :
5

See above story

Jim H. 
Évaluation :
4

The young lady at the counter is amazing at her job, the same cannot be said for a couple of young guys who wouldn't get off the chairs or away from their phones long enough to do a return! Well done young lady!

Curtis B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tesfom kelati K. 
Évaluation :
4

It's so difficult to close the driver door. This should be maintained. The staff are very friendly.

Ayodeji O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

The staff at the regina location I deal with are excellent. The vehicles could be better if the had winter tires because the city of regina does a poor job of road cleaning.

William B. 
Évaluation :
5

You guys were great and the lady who took my order was super friendly , I'd totally go back

Cecilia P. 
Évaluation :
1

Equipment servicing procedures need to be improved considerably,, the wheel tow dolly was not ready to be used when we arrived as the wheel straps needed to be replaced and the taillights were not working. Thankfully in about an hour they got these problems corrected, but then after going to pick up the car and on our way to our destination the left wheel hub bearing assembly came apart about 70 kilometres from that days destination.Thankfully the accident happened while driving through a small town of Southey at slow speed

Kenneth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cary J. 
Évaluation :
5

nothing! Trucks set up with large mirrors, non skid loading ramp & lockable sliding door

Terry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm G. 
Évaluation :
5

Well the company not the personal could put winter tires on the vehicles the tires on the truck and van that I rented in the last week or so got stuck very easily.

William B. 
Évaluation :
5

Inside of cab was not clean

Kent W. 
Évaluation :
2

Seatbelt was extremely sharp and ruined my jacket. It ripped it right open. Truck was also parked in a spot that I wasn't able to pull out from. Had to wait 1,5hrs for someone to come give me a new truck.

David N. 
Évaluation :
3

My KM out was 10 924,1 and my KM in was 10932. Total distance 7,9km. And my Fuel Charge is $13,58 for 6L. Which is totally ridiculous, totally outrageous. I rented a truck for 1 hour To move my mattress.

Milon P. 
Évaluation :
4

This location need to be a customer parking lot , because when I went there I couldn't find a parking to park my vehicle ..

mustafa A. 
Évaluation :
5

Excellent customer service.

Pargat S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Great customer service every time I go in

Neena S. 
Évaluation :
3

Could have been cleaned on the inside and the check engine light was on. Staff was good. Booking was easy.

Parker T. 
Évaluation :
5

Easy drop off, quick and friendly staff.

Dwight N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
1

When picking up the rental got told it was parked out back. Then when renting they just said you paid by credit card.

Kim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jagafa I. 
Évaluation :
5

I have always received the best customer service from everyone I have dealt with at the Park St. location. Great staff!!!

Michele C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laverne K. 
Évaluation :
3

While I was there I witnessed a conversation between a client (black man) and I believe the store manager ( a woman around 50 years old). The manager was quite rude to the client and accused him of yelling at her over a rental issue. The client replied saying "I am not yelling, I am not talking any louder than you are". The employee responded yes you are yelling and I don't need to put up with it. I looked over (as I was being served by someone else, the employee then changed her tone somewhat. I could not help but think there was some prejudice because it was a black man. In my opinion, it was the employee being agressive and not the other way around.

Robert T. 
Évaluation :
5

Service was great and staff were very pleasant.

ALEX L. 
Évaluation :
3

Fire your current manager get an entire new change of staff maybe the attitude will improve in the business and maybe your reviews will stop getting so poor.. The attitude in that building is absolutely disgusting I honestly feel like I walk into a shop full of hillbilly's waiting to steal your car

Taylor T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calvin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorri Lynn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaeli P. 
Évaluation :
5

When you book a week in advance, everything you need should be available. If customers are stealing dollys, then charge them, but at the very least, have a dolly available for those that requested one. A week is lots of time to source/build a dolly. Saying sorry but it sucks to be you is not great.

Gary M. 
Évaluation :
5

Great staff, quick and helpful. The manager was exceptionally helpful and explained everything in detail. It was a hassle free experience and if I ever need another rental I would go here

Clayton B. 
Évaluation :
3

Also your form is broken. It keeps asking me to rate a bunch of towing companies…?

Mason S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manuel M. 
Évaluation :
4

The inside of the vehicle was a little bit dusty, but otherwise great service.

Amber S. 
Évaluation :
5

The truck is dirty and try to work on the transmission, the gear system needs servicing

ayokunle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

Just keep the maintenance on the equipment so there's no problems in the road! Like side markers working., to see at night!

Jorge E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

Its just the reading of the gas gauge in the computer is different from the actual in the truck.

Gino M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W. 
Évaluation :
5

My first phone call to the location ended up re-routed to someone in the US, which measures kinda confusing. But I got booked in, so all was good.

Leeann B. 
Évaluation :
5

Fantastic staff at this location. Extremely helpful and catered to our needs.

Calvin K. 
Évaluation :
5

Melanie was absolutely exceptional. She was so helpful as she provided us with sound advice, service and recommendations that made our move a whole lot easier.

Calvin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRAHAM D. 
Évaluation :
3

Charge the price it comes up with .. not adding extra costs on that aren't known .. absolutely disappointed!!!

Candice C. 
Évaluation :
3

The call centre promised me a covered trailer but when I got to the store they didn't have it available. Said it had been rented out and the call centre messed up. I ended up having to use an open trailer which wasn't ideal for me. The people in the store were very helpful but I wished they would have had the trailer i had actually booked for my move.

Josh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JohnC W. 
Évaluation :
5

I have been renting from U-Haul the last little while found that equipment is always tiptop shape easy pick up easy drop off the best thing is they're half the price on rental trailers I will be back to rent again

Dallas S. 
Évaluation :
4

The guy at the desk was A GREAT HELP AND DEFINITELY GREATLY APPRECIATED! He was helpful , respectful and REALLY HELPED ME OUT ! And I was absolutely amazed how easy it was to return the rental, which after a hard days hauling was GREAT ! The only slight issue. no parking for my vehicle when I picked up my rental , sorry guys I can only give you a 99 out of 100 lol ! Great job, I'll be back to see ya again when I need your services Thank You

Clint K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karam M. 
Évaluation :
5

Maybe a little waiting area. Not everybody is able to get to Tim Hortons.

sandra H. 
Évaluation :
3

Location is as good as any. Customer service left a lot to be desired. The agent appeared dis-interested and not at all helpful.

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alina P. 
Évaluation :
5

The guys working there are the best! I can't remember both guys names but I know one of the guys is Cody Brass. Best customer service ever.

crystal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Asma A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
4

Once again my issue with U-Haul was not with the pickup store but rather with corporate or whom ever in Winnipeg who called to tell me the car hauler I wanted to rent was only available 2 and a half hours south of me… when I inquired as to the availability of this trailer in any U-Haul centre at least in the direction I was headed she said no… it really didn't sound like she was interested in making the effort to check.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy N. 
Évaluation :
3

Clean truck, it was absolutely filthy

Britney L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laverne K. 
Évaluation :
5

All good thanks much

Greg V. 
Évaluation :
5

Nothing - perfect mix of on-line and in-person service.

Harlan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damanpreet S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Franco C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY H. 
Évaluation :
3

Booking was inaccurate. Called in to make a change which was confirmed. The location had no idea. Trailer was filthy, boxes and garbage left behind.

Chad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauncey V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nsans R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Costa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah P. 
Évaluation :
5

Wonderful service. Everything went smooth. Merci.

Varsy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chantel C. 
Évaluation :
5

Nothing at all. Very friendly and helpful. Merci

Roberta P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian O. 
Évaluation :
5

This is a comment for U Haul corporate. The service I received at the Park St location was very good. For U Haul corporate you need to make sure that your Chevrolet pick up trucks with the tow package have wiring and computer programming/modules that will work with LED trailer lights. I rented a 2022 Silverado and it wouldn't power my boat trailer lights. This is a known problem with GM/Chevrolet products and needs to be addressed by your company as I can only assume that there are a large number of people whom hook up the trailer lights and think they are working without checking them.

Colin S. 
Évaluation :
5

People who work there are very nice, friendly and supportive.

Massoud F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wenyun R. 
Évaluation :
5

The staff are knowledgeable, friendly and helpful.

Harriet T. 
Évaluation :
5

It was really nice of the employees in Park st to help me out with the truck. Really appreciate it! Thanks alot guys! Cheers ✨

Saurav K. 
Évaluation :
1

First of all, the type of vehicle I wanted was not available. I also got there to find the door locked. Waited for no less than 10 minutes. 2nd, I had to pay through the nose essentially for what I got. 3rd, after all of that, I still got charged a ridiculous amount for 1/8 of a tank. Will not even consider looking this way again.

abdul-lateef A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison C. 
Évaluation :
4

A bit on the slow side, but otherwise good

Amanda L.  |  Expérience générale 
Évaluation :
1

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Andrew R.  |  Expérience générale 
Évaluation :
3

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.

Rose G.  |  Expérience générale 
Évaluation :
1

1 U-boxes not loaded on trailer at 10 am as I had asked; 2 Staff denied even having my 2 U-boxes; 3 After loading 1 U-box staff promised to have 2nd on trailer when we returned. They failed to do so.

Brett D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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