Customer Reviews for U-Haul of Regina

5 645 évaluations

1535 Park St   Regina, SK S4N2E9
(Btwn Victoria & Dewdney)

(306) 569-8801

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(306) 569-8801

1535 Park St
Regina, SK S4N2E9
(Btwn Victoria & Dewdney)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Laverne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damanpreet S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Franco C. 
Évaluation :
3

Booking was inaccurate. Called in to make a change which was confirmed. The location had no idea. Trailer was filthy, boxes and garbage left behind.

Chad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauncey V. 
Évaluation :
5

Wonderful service. Everything went smooth. Merci.

Varsy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chantel C. 
Évaluation :
5

Nothing at all. Very friendly and helpful. Merci

Roberta P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian O. 
Évaluation :
5

This is a comment for U Haul corporate. The service I received at the Park St location was very good. For U Haul corporate you need to make sure that your Chevrolet pick up trucks with the tow package have wiring and computer programming/modules that will work with LED trailer lights. I rented a 2022 Silverado and it wouldn't power my boat trailer lights. This is a known problem with GM/Chevrolet products and needs to be addressed by your company as I can only assume that there are a large number of people whom hook up the trailer lights and think they are working without checking them.

Colin S. 
Évaluation :
5

People who work there are very nice, friendly and supportive.

Massoud F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wenyun R. 
Évaluation :
5

The staff are knowledgeable, friendly and helpful.

Harriet T. 
Évaluation :
5

It was really nice of the employees in Park st to help me out with the truck. Really appreciate it! Thanks alot guys! Cheers ✨

Saurav K. 
Évaluation :
1

First of all, the type of vehicle I wanted was not available. I also got there to find the door locked. Waited for no less than 10 minutes. 2nd, I had to pay through the nose essentially for what I got. 3rd, after all of that, I still got charged a ridiculous amount for 1/8 of a tank. Will not even consider looking this way again.

abdul-lateef A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison C. 
Évaluation :
5

Cody Brass was amazing and helpful. It was a pleasure to deal with him.

Max F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vivien P. 
Évaluation :
4

Your website is weak at best. The local team is excellent.

SCOTT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin M. 
Évaluation :
5

Great service

bob H. 
Évaluation :
5

You are the best

CELESTIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viktor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob B. 
Évaluation :
5

Staff were very polite and attentive. Would rent from this location again.

Tera C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treffle A. 
Évaluation :
2

Truck was good but they gave it to us with the gas on E. They told us if we bring it back at 1/8 we would get a gas refund taking off our bill. Just had a bed to move and went less then 10km and decided to put $15 in the truck for then next person thinking with my gas receipt I would be refunded the exact amount nope,I got a $5,76 gas refund. Does that make any sense ti you? Cos it doesn't to me. Super disappointed but a lesson learned.

Melissa L. 
Évaluation :
5

Pick up and drop off was very easy. The whole experience was excellent

Pamela R. 
Évaluation :
5

Very convenient way to move some not so big things. Staffs are very nice and helpful. Will rent again next time when necessary.

Guangkai W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay L. 
Évaluation :
3

I was picking up a truck to take on a nearly 2000 mile drive and the windshield was covered in bugs. Basically, I felt he truck I was given may not have been prepped for the journey I had booked it for so I had to ask them to have a look at it for me prior to driving off the lot. The location told me they were aware it was heading to the city for a sale after I dropped it off so it felt like they were not really invested in it any more and simply passing it off to me. A staff member was called to look it over and there seemed to be tension between the manager and the staff member about doing the 'extra' work - not the best customer experience. Now, the telephone sales person who helped me finalize the reservation prior to PU was amazing - very helpful and informative which made me encouraged UHaul was taking care of me. Basically, if someone is picking up a vehicle it matters if it's clean and ready to go, topped up with fluids and tire pressure checked. That's the whole point of the experience as no one wants to rent a tired looking vehicle that looks like it was just returned by someone else.

Jeffrey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jarnail S. 
Évaluation :
4

Everything was great. Very friendly and helpful staff made renting the trailer very quick and easy.

Loraine O. 
Évaluation :
3

No public parking. Customers will park their vehicles in the way of the Rental vehicles.

Kelvin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel N. 
Évaluation :
5

Nothing. Perfect service. Nice bunch of people.

MURRAY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmeen K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

heather B. 
Évaluation :
3

Some lights did not work and the roll up door did. It open easily

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackson D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
1

Had truck reserved for 1:00, arrived no truck available. They reserved a truck for me at a different location, for 1:30 25 minute drive to second location. Arrived and there was no truck available. Drove back to first location to get truck which had just been returned. Had crew waiting to move I was delayed over an hour and had to drive all over the city. Not happy

Victor S. 
Évaluation :
1

The price quoted is 29,99 per day plus km. Somehow it cost me 184,11 to travel 29 miles. I was very disappointed about the overall interaction and cost

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fabian C. 
Évaluation :
1

When I picked up the rental and signed the contract, I was told that the fuel tank was full and was instructed to return it full. Agreed. I drove 18 km in total to pick up furniture, went to the nearest gas station and asked them top up the tank. It cost $25.55. The tank was obviously not full when I got it, as stated. I was told that I should have verified the gas before taking it. (How?? With a dipstick??). The employee told me it was full. The gauge SHOWED pointing to full, however, once I ACTUALLY filled it, it registered much further past. Clearly the prior customer didn't fill the tank and Uhaul didn't verify that. I asked for even a partial credit and was refused. The employee who did the initial transaction for me wouldn't even engage in trying to problem solve this. Another employee said that yes, it was wrong, but when he talked to the manager, she told me that it's probably just from the price of gas and she wouldn't be reimbursing me anything. So, $25,55 to drive 18km? Terrible customer service. I read so many bad reviews, but thought nothing could go wrong with a simple, 1 hour, 18km rental so I took a chance. Never again.

Shelley F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Petrina M. 
Évaluation :
1

First of all the truck wreaked of cigarettes, which is fine. When returning my rental, an attendant at the store was talking to another customer in front of me, trying to arrange payment. The male attendant had someone on speaker phone reciting their credit card info. The person over the phone was told to the repeat the card number many times, with a about 10 other customers in earshot. To be truthful every attendant seemed like they didn't want to be be there.

Annie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry B. 
Évaluation :
5

Employee name Randy has a excellent customer service care. Merci

LESTER P. 
Évaluation :
2

The manager at this location is rude, not very helpful, and has no idea about customer service. If I could avoid this location I would.

Nigel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernadette V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thi N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesley S. 
Évaluation :
1

Took extra money out of my bank

Chris G. 
Évaluation :
3

Staff are always friendly.

Brendan S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeffery P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ogla K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mack M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mustafizur S. 
Évaluation :
5

Our experience was good.

Meaghann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinod J. 
Évaluation :
5

Everything went smoothly. Great staff , knowledgeable and friendly.

Johanna S. 
Évaluation :
3

The inside back of the uhaul was very dirty. Man at front desk on return not friendly.

kolton T. 
Évaluation :
4

Could not find location bar graph on the front door and unfortunately was not aware to keep the vehicle key before putting it in the drop box so I could access required information to check-in the unit online. I'll know for next time. Operator checked me in the following morning without incident. All good. Thanks.

Stephen E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juthamard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
5

Haha, it's tough to tell folks like me that I likely have more "stuff" than I think I do. So some way to kindly get clients to realize that renting bigger than what you might need is a very good idea.

Mark B. 
Évaluation :
3

There is long waiting to book any vehicle with staff as it seems to be under staffed. Also the person who booked our vehicle did not explain things and seemed not to care when we asked questions. Then when dropping off the vehicle he said that everything was in miles but failed to explain this when booking the vehicle and only asked what we wanted for km. Which was frustrating as we would have gave extra miles not km to not get overcharged. Seemed as though he needs to be trained in customer relations.

CHANTEL M. 
Évaluation :
1

Hi Unfortunately this is the worst experience i ever had with uhaul, i used uhaul so many times but this time i got the worst service recieved , staff is not professional and they abused me , used foul language with me and i advised them i dont want insurance and still they charged me for insurance. Because of this experience i will never recommend to any of my family and friends. The staff was racist and used foul language I would like someone to contact me from head office To further esclate Will never use uhaul services again

Dheeraj S. 
Évaluation :
5

Guy was really helpful. Went the extra mile for me. If you can tell who my advisor was from this link, he needs a raise.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amine M. 
Évaluation :
3

On the up side, the staff person was very efficient and personable. On the down side, and this was major to me, we had ordered two dollies, 40 blankets, and straps for the move, but the morning we picked up the van we were told they weren't available. The staff person managed to scrounge together an appliance dolly (too heavy, undermining expediency), and only 4 (four) blankets. I had to unpack boxes and use personal bedding to protect my furniture, which meant there was some surface damage to some items, and with no straps, the pain had to be wedged in with other contents. Not nice, not fun on a very tightly scheduled long distance move For this reason, despite the clerk's efficiency, I will never use U-Haul again.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam B. 
Évaluation :
4

The link provided to return the vehicle shows that this location has some barcode at the front of the store. In fact, there was no barcode that could be scanned to return the equipment. This needs to be resolved. But, the drop off was still easy

darshak P. 
Évaluation :
5

Very quick and efficient pick up and drop off.

Rodney F. 
Évaluation :
4

The back of the truck had not been swept out before we picked it up.

Mackenzie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCJAN L. 
Évaluation :
5

Had a little problem with the carhauler ratchet straps being caked in mud and gravel. Had to scrape ofd the mud to slide the ratchet in line with the tire. A minor issue but nothing major.

Daniel S. 
Évaluation :
5

Excellent service à la clientèle. Helpful and courteous emoyees

gerald M. 
Évaluation :
5

The link to inspect the rented vehicle timed out as I was trying to use it and comment on condition of vehicle etc - I found this frustrating. Trying to navigate within the page was not user friendly for me either - other than that - the in person communication was top notch.

Dennis M. 
Évaluation :
5

Very friendly, accommodating. Alway a good experience at this location.

Ron B. 
Évaluation :
5

Staff very friendly and helpful

Darcy F. 
Évaluation :
5

All of the customer service reps were very kind and knowledgeable. I would definitely recommend this location to friends/family.

Anthony E. 
Évaluation :
4

A bit on the slow side, but otherwise good

Amanda L.  |  Expérience générale 
Évaluation :
1

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Andrew R.  |  Expérience générale 
Évaluation :
3

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.

Rose G.  |  Expérience générale 
Évaluation :
1

1 U-boxes not loaded on trailer at 10 am as I had asked; 2 Staff denied even having my 2 U-boxes; 3 After loading 1 U-box staff promised to have 2nd on trailer when we returned. They failed to do so.

Brett D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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