Customer Reviews for U-Haul of Renton Highlands

5918 évaluations

3131 NE 4th St   Renton, WA 98056
(@ Jefferson Ave)

(425) 271-6963

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(425) 271-6963

3131 NE 4th St
Renton, WA 98056
(@ Jefferson Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

HAYONDAE D. 
Évaluation :
5

Easy check in and out process. Both employees were super friendly and helpful. Thank you!!

Mahesh S. 
Évaluation :
5

When you call there is a lot to listen to before you actually talk to someone.

ROBERT ALLEN S. 
Évaluation :
5

Alex was great with customer service skills.

EDITH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY ALAN C. 
Évaluation :
5

The new management at this location is way better than before. I never would have recommended this location in the past but things have really changed for the better. Merci.

ASHLEY KETCHAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Prompt response from rental location to resolve my concern. I'm pleased with their customer service.

KRIS Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER RAYMOND D. 
Évaluation :
5

The staff were very good to work with and helpful.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENCHAO L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY F. 
Évaluation :
1

So confusing for pick up. I also wasn't alllowed to use cash ( American currency) and it was way more expensive than what it told me online . I would never recommend !

GRIGORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

This location, the gentleman that helped me, everything was great. However, the Uhaul app to return the vehicle is absolute garbage. It made me take an extra 10-15 minutes to leave the facility in the middle of the night when I was by myself. I had already taken my own photos of everything and the app would not allow those to be used. I had to walk back to the truck, unlock everything again, get it turned back on, take all the photos, close it all back up, lock it back up, get back to my car at the store front, then drop off the key. It was utterly insane. Again, loved the experience from the gentleman that helped and the facility was super clean. The app is out of the franchisee's hands, which is unfortunate. This location 10/10. App 3/10.

SCOTT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAITLYN PATRICE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE W. 
Évaluation :
5

The manager at this location was exceptional! He is positive, knowledgeable and very efficient! Great guy and experience.

LISA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDELL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN A. 
Évaluation :
5

Excellent customer service!!!! Both employees were professional, respectful and had great attitudes. Merci.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON P. 
Évaluation :
5

This location's long hours make rentals really convenient.

JOHN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL NEOMA JEAN I. 
Évaluation :
3

The women who helped assist with the trailer pick up was very responsive, helpful. Great job managing customer service and vehicle maintenance.

ETHAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth Rachel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua F. 
Évaluation :
3

Location was very busy with no clear directions for drop off. Once another customer told me what to do, it was easy.

GREGORY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip V. 
Évaluation :
1

I had to go to this location bc they were out of trucks that I needed at my initial location. This was not only inconvenient, but when I showed up, I then had to wait over 40 mins to get the truck. Everything about my uhaul experience was stressful and poor.

MEGAN B. 
Évaluation :
5

The whole experience was great.! The one thing is perhaps have another person up front. The girl there was awesome but there was quite the line.

CALVIN B. 
Évaluation :
5

Natalie was extremely professional, knowledgeable and friendly, making the experience very positive. I will be returning to this location for my future rental needs. Merci

Johnny B. 
Évaluation :
5

Quick drop off too. Thanks. Good team.

ROGER L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TED B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SATWINDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff P. 
Évaluation :
5

Thanks for the great rental!

Brandon F. 
Évaluation :
3

We reserved a 20' truck and a car tote. I called to.cancel the car tote and found out the whole reservation was canceled. When I arrived, I did not have the truck I reserved, but had to get a 15'. The truck was not clean inside and the steering was loose. The team member at the renton uhaul did what he could do to bandaid the situation, but I am not happy as a customer.

PATRICIA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA SUE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY V. 
Évaluation :
3

Equipment was clean. Rental process is painstakingly slow. Always has been.

Phillip V. 
Évaluation :
5

You are doing great but please if you ever not have a truck dont reserve one for me from Rainier u-haul lot,The attendant by name Ashley is so rude and unprofessional but all you guys from this lot won my heart,you are awesome and willing to push an extra mile for customers to feel appreciated for doing business with U-haul. U-Haul is fortunate to have you guys as per my opinion and you deserve a raise! THANKS.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD B. 
Évaluation :
5

Excellent service when reserving, picking up and return. Couldn't be better. Truck in very good condition. Merci.

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY ALLEN C. 
Évaluation :
5

You were a great help with me feeling comfortable pulling my first trailer. The person at the front desk was personable, checked the tire pressure, and showed us how to hook everything up. Very much appreciated!

Brenda-Jean L. 
Évaluation :
1

I was charged 55 $for “missing/damaged equipment”. However, I inspected the trailer, counted the blankets and pointed out the hand truck and furniture dolly to the attendant when I made the return. The next day I get an additional bill with no explanation. I know there was no damage and all equipment was accounted and during the return, even the attendant said I was good to go. Somehow I can't help feel that they tacked on the charge in the hopes I would not notice., after the fact.

JEFFERY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REEVE RUDWICK F. 
Évaluation :
5

Both staff members helping me today were very friendly, courteous, and I appreciate them helping me to use the truck efficiently and get my work done. Merci.

ROBERT K. 
Évaluation :
5

Merci!

igor Z. 
Évaluation :
5

Very professional and quick service I was out in less than 5 minutes

MICHAEL D. 
Évaluation :
5

Friendly and helpful staff. Quick check out and even faster check-in. Highly recommend on-line account and pre check-out.

DWAIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor O. 
Évaluation :
1

I filled up the gas tank to exactly where it was before rental, but the employee charged me for multiple gallons.

AADIL D. 
Évaluation :
5

I needed a hitch installed on my Subaru Forester, and the website very easily identified what type was needed for my car, and where near me I could get it installed, when and the total cost 430 $including labor, warranties, equipment and wiring, which I could prepay online. I selected Renton Highlands U-Haul - as I needed it completed ASAP - and they could do it within the week. The trailer hitch installation was seamless, fast (1,5-2 hours) and Alex, a very helpful technician, even saved us a few bucks! He also helped us confirm a trailer rental at his store for the following week. A very good experience! Merci.

Brenda Jean L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YEVGENY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

The ppl at Renton Highlands U-haul were so nice- they really made the experience excellent.

TAHZHANAY B. 
Évaluation :
5

Really had a great experience at this location. Adrianna did an amazing job and her customer service skills are exceptional! I felt like she truly was happy to help. The staff are all very welcoming and friendly and the location is well kept and it's very easy to get in and out with a rental. I'd highly recommend this location to anyone seeking to rent a truck or for any moving related expenses.

DENIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOZETT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD W. 
Évaluation :
5

Very pleasant check-in wonderful polite staff and the equipment was excellent. It's obvious that you maintain your trailers and your equipment impeccably. Really appreciated being able to bring it into a well lit facility after hours since we turned it in at around midnight. We also appreciated having the Keurig machine and having a coffee at 7 AM in the morning.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley W. 
Évaluation :
5

Everything went smoothly, thanks

JAMES L. 
Évaluation :
2

I reserved online for fall city at 3:00. Uhaul changed it to renton at 6:00. Totally changing my plans, that where made off of the online reservation, costing me extra money because of changed times and reservations. Uhaul needs to make the website more accurate.

TOM G. 
Évaluation :
5

No complaints; (this visit) was fast and efficient.

DOUGLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agapita M. 
Évaluation :
2

The wait time when a customer comes in to pick ther trailer up and also when they return itif its after hours not to block the front area where you drive in to return it after hours cause i almost couldnt return my trailer cause of it i had to drop it in front instead of the place the trailer should be at

JAMES A. 
Évaluation :
5

My original reservation location did not have the equipment on the day of pickup. This was a horrible situation, but looking at other locations in the area I found U-Haul of Renton Highlands and what a huge relieve. They had the equipment and worked through the main office to move the reservation to them, and also confirmed the drop off location for me. I can't say enough about how great their customer service was. If not for the extra effort, my move wouldn't have happened on time, and that would have been a disaster. 5 stars well deserved.

Theresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Braden W. 
Évaluation :
5

Everything was ready for pickup when I got there.

ERIC Y. 
Évaluation :
5

Best customer service very friendly staff.

HASSIBULLAH Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrii K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDITH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
4

Hire more staff

Scott L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LELENG A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAHAM D. 
Évaluation :
4

The people at this location are always friendly, helpful and efficient. The van we rented however smelled so bad. We could not determine if it was urine or BO but it was awful. I hope they can clean it better for the next renter.

MICHAEL JAMES F. 
Évaluation :
5

Great service and representative !

STACY M. 
Évaluation :
5

The manager was very nice and efficient. Got us a new tow ball installed quickly and got us on our way. He does a great job!

Lukas P. 
Évaluation :
5

I have rented from this location on several occasions and every member of the team has always been very friendly, knowledgeable, and efficient. It's hard for me to imagine that anyone could receive a better rental experience than those I've had at the Renton Highlands U-Haul location.

JOSEPH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Offer a long haul rate. My 29,97 $ rental turned into a 700 $+ bill because I had to move my son 105 miles away and then I had to drive back an empty truck because the person I called could not give me an accurate quote on a one way rental. He said the fee was based on how much you needed the truck back. What's funny is that I was given a truck with out of state plates. Complete rip off, especially since the per mile charge didn't event include gas. I paid 600 $+ for the rental and 100 $for gas, just to move my son to college.

Stephen V. 
Évaluation :
5

The app trying to photo the odometer made me want to kill myself. The odometer has an overhanging lip preventing a good photo but I tried 17 times. The door sign named the manager phone number and I called and he said it's ok, don't kill yourself, we'll take care of it if you just drop the key. What a guy.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rannie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANTIA G. 
Évaluation :
5

Your representative was very courteous and helpful. Merci

Michael F. 
Non les évaluations ont été soumises pour cet établissement.

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