Évaluations des clients U-Haul of Santa Barbara

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Santa Barbara

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frank r. le

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Washing the van would make this experience better since the windshield was so dirty that it was a safety hazard. I had to stop at the nearest gas station to clean this windshield. It took multiple cleanings to removed the caked on dirt.

GRANT L. le

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The new policy requiring a emergency contact is lame!

Farrel O. le

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This is the best UHaul branch in Santa Barbara

Sharon L. le

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Great experience as usual

BYUNGWOO C. le

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Have customer parking space available.

Michael G. le

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The attendants at this site are always excellent. My only comment is that today they seemed to have a surplus of rentals that blocked access for return.

Kevin M. le

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Le client n'a pas laissé de commentaire.

Cesario G. le

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Le client n'a pas laissé de commentaire.

david h. le

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Everything was great and the service very helpful. Thanks.

Philip Gordon N. le

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Was rented an old truck with 150,000 miles which broke down 1 mile before our destination with a broken brake line. We are very fortunate this did not happen on the freeway as there could have been loss of life. We had to pay extra to our movers to walk our load up hill to our home because the truck needed to be towed to our destination. Please advise how to contact customer service as some reimbursement of our extra costs needs to be considered by UHaul.

Shahn M. le

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Le client n'a pas laissé de commentaire.

toni r. le

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The asissrant manager was absolutely worthless & did absolutely nothing to help resolve some very seriuos issues with his location! As a matter of fact he didnt even come into the front to speak me personally. How he made asst mgmt he has to be bending over or on his knees for somebodies?????!!!!!

CRAIG S. le

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Le client n'a pas laissé de commentaire.

John S. le

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Keep your current sales associates. They were terrific.

Sharon M. le

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Very crowded and could bearly find room to drop off as well as we had to navigate around several extremely tight spaces with only an inch clearance.

Matthew A. le

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The location was incredibly small. No room at all to maneuver a vehicle, much less with a trailer attached. Props to the employees who can move things around well.

Clarissa s. le

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Le client n'a pas laissé de commentaire.

Peter M. le

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Le client n'a pas laissé de commentaire.

Lee A. le

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This was the most efficient U-Haul location I've ever utilized. I received immediate confirmation of my booking and continual updates. The staff was extremely friendly and professional. The truck was clean and ready at the appointed time. I have nothing but good things to say about this Santa Barbara location.

avelino B. le

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Parking

marc david b. le

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I had to clean the inside windshield, very dirty. Only one employee inside counter dealing with many customers, very very slow. Other than that, top notch.

Samuel R. le

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Le client n'a pas laissé de commentaire.

MATT K. le

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Your store is understaffed. You had one person at the front desk both at the pick up and return. Both seemed annoyed and were not personable. When I returned the truck, the drop off zone was blocked so I had to park in front of the store. It took me 40 minutes of waiting to finally drop off the keys because there was one stressed out employee running the front desk. I rent moving trucks a few times a year for various reasons and have always chosen Uhaul out of convenience but I will shop around in Santa Barbara next time I need a moving truck.

Rajinder C. le

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Le client n'a pas laissé de commentaire.

marguerite l. le

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Le client n'a pas laissé de commentaire.

Donna J. le

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The only thing I would change is to have more room for returning vehicles -- it was really crowded!

Lynne J. le

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Le client n'a pas laissé de commentaire.

Elaine D. le

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They had the wrong truck size when I went to pick up in Ventura and I had to go to Santa Barbara. this caused major stress. But the staff helped to solve my problem

maureen m. le

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Le client n'a pas laissé de commentaire.

Patrice R. le

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The store itself was very clean and well organized. Unfortunately there is no parking surrounding the location and there were many trucks blocking whatever parking is typically available. The van I rented worked okay but it was dirty and had a cigarette burn on the seat. Did people that helped me were very helpful courteous and delivered good service.

Samuel R. le

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Store was out of stock on most supplies. Process of picking up a preordered truck took 45 minutes; despite other employees not knowing what to do. Moving Help is a scam, I booked several orders for Moving Help where no one showed up. Thanks for NOTHING!!

Manuel R. le

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Not a thing.

Patrick T. le

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Le client n'a pas laissé de commentaire.

Tim M. le

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Le client n'a pas laissé de commentaire.

Bryan L. le

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Le client n'a pas laissé de commentaire.

Kjell V. le

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Le client n'a pas laissé de commentaire.

john h. le

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Super fast with very helpful, courteous, and friendly reps coming and going. Truck was very new and ‘up to speed’. Helps with the stress of moving to have this part of journey go so well. Thanks

KIRSTIN or Erik D. le

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Le client n'a pas laissé de commentaire.

DWAYNE H. le

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Le client n'a pas laissé de commentaire.

DOLORES W. le

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Would have liked an explanation of the tow/haul function. I thought the transmission was faulty, but a ways into my 3 day trip I figured out how it worked.

Nicole D. le

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Le client n'a pas laissé de commentaire.

stanton s. le

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The staff at the U-Haul located on Hollister Avenue in Santa Barbara were excellent. They were informative, professional and efficient. The truck I rented was clean and worked flawlessly. I will use this U-Haul location again and will recommend it to my friends.

Cesario G. le

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Le client n'a pas laissé de commentaire.

Cam B. V. le

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Quick, painless and fair. (renting anything is expensive) The van I got was in great shape and was comfy driving up from to SD and back to SB with my belongings.

Beth C. le

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Le client n'a pas laissé de commentaire.

Dana R. le

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Le client n'a pas laissé de commentaire.

robert c. le

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Le client n'a pas laissé de commentaire.

Cindy C. le

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The customer service was great but I do have an issue and have filed an incident. I was charged $30 in addition to the $5.25 per gallon fee. The truck was at 1/4 tank when I picked it up which I thought was inconvenient but since I wasn’t going anywhere far I thought okay. I rented a uhaul two weeks ago at the same location and Chose to pay the 5.25 a gallon fee to save myself inconvenience of getting gas. When I brought it back today I had planned on same fees. The man who checked me in mentioned the fee but I thought he was talking about the per gallon fee. Since the truck was at 1/4 tank when I picked it up i was not given a choice in bring inconvenienced or not. I don’t think that is fair and would like to reiterate my request for the $30 refund. I could see if I brought it back at less than 1/4 if it had more than that in it when I picked it up but this situation left me no choice but to be inconvenienced . So be careful of this renters. Other than that I would recommend this facility.

Mary c. le

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The Car dolly made quit the racket down the road! The dolly shifted making the car look crooked to other motorist causing their concern!

John O. le

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Long lines to check out in am. Longer lines for check back in. Poor layout of lot. Poor quality staff.

Pieter D. le

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Le client n'a pas laissé de commentaire.

Korby R. le

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For drop off -- very straight forward and the person was great.

Alan B. le

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In and out quick. Great staff.

christopher s. le

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I have been to this location twice. Service was excellent, friendly and efficient both times.

Kars R. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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I sign out front letting us know about the easily reached but not readily visible side lot entrance to the return station. Really not a problem; just something good you can do better.

Sharon L. le

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PERFECT AS USUALLY NOTHING TO IMPROVE

Doug A. le

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Lot was small hard to park. Other than that clean, quick and efficient

Susan C. le

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No clear instructions on where to park return truck and the site is small and on the street, had to move the truck twice while returning to let other customers in and out.

Shelby T. le

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They clearly hated their job. Seems like Uhaul just tried to nickel and dime us.

Todd H. le

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The gentleman that helped me took time to do so, even though it was past closing time. He was still doing things there and offered to check me in. That was very kind of him.

Antti T. le

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Waiting time in a line was unacceptably long on Monday morning, about 40 mins. Also, the truck mileage was wrong, about 14 miles more than indicated in the U-Haul system. I told about it to the lady at the counter and she also verified it. It was never fixed though as I had to pay some extra mileage charges at the drop-off location.

Ian M. le

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They changed what I reserved without checking with me first, charged my account $86.90 instead of the $18.95 they quoted me! The trailer I reserved did not work so they switched me to a huge moving van!! Then they charged me for mileage! There would not have been a charge for mileage for the trailer. After many phone calls, waiting on hold for over 10 minutes, they reduced the price to $32.42. Horrible first time experience with this company.

manuel r. le

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Not a thing

Tony A. le

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Excellent customer service. Your Uhaul team member at this location went over and beyond to accommodate!

Dana M. le

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I signed up for express check out but it took the same or more time to check out

deanna m. le

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The customer service representative that checked us in was really rude. And didn’t give me the correct information.

Bennie W. le

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Le client n'a pas laissé de commentaire.

MIGUEL T. le

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Better customer service

ROBERT G. le

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The rental process takes far far too long - other than that, the unit I had for less than 2 hours was in great (seemed almost like brand new) shape - and the person who waited on me was very helpful - just that the actual rental took so long......

Joseph F. le

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Le client n'a pas laissé de commentaire.

Sarah H. le

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Have the people who are at the desk, doing direct customer service, making reservations etc, smile more, and act like they want their jobs. It may not be busy or typical retail but a good personality and smiling go a long way, that is my only complaint.

Bennie W. le

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Le client n'a pas laissé de commentaire.

Patricia P. le

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The mileage distance allotted between the two locations wasn’t enough as the drop off location was going to charge me for extra miles. The only deviation that I made with using the truck was to fill up on gas. I’m not sure why the mileage allotted wasn’t enough, but the drop off people waived the charge as the gas tank was full and the vehicle passed inspection. They were also very helpful and professional.

John S. le

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Le client n'a pas laissé de commentaire.

Haylie V. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Linda A. le

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Le client n'a pas laissé de commentaire.

Diana W. le

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From reserving the truck in person, then picking it up, to returning it, the service was outstanding! I was impressed and have shared it on Facebook with our local friends and family. We are picking up another truck on the 27th.

Jaclyn K. le

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The truck reeked of weed

Yismar T. le

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Have friendlier staff that are able to accommodate mobile check in. Had to wait more than 30 mins to get the keys to the truck because the staff was busy with other people. When I stated I was there for mobile check in and just needed the keys, they were rude and did not accommodate me until 45 minutes after I checked in. The woman especially needs to be retrained in customer service. Bad attitude overall.

Laurie P. le

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You have a great product at a great price! Customer service was good . The one thing I noticed dropping off and pickup was no people skills . Both men kind of mumbled ,made little eye contact and were not personable . They didn’t do anything wrong ,it was just noticeable

michael w. le

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I first dropped my towed vehicle and dolly at this location. Paul was extremely helpful when I took my car off the dolly. Kudos. Upon my return of the van later in the day, another gent checked me in and took great care. Excellent!

Kimberly R. le

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We reserved a trailer. They didn’t have it so we had to drive 25 out of the way to pick up a flat bed. When we arrived the people working there would not provide straps to tie everything down for the flatbed that was used to replace the original closed trailer we rented. They gave us rope instead saying the straps we too expensive and that they could only give us rope for free. We should have gotten everything necessary since the original rental we paid for was not available and we had to drive so far to pick up the available flatbed trailer.

Jeffrey J. le

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Le client n'a pas laissé de commentaire.

Randy C. le

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Super friendly and helpful staff at turn-in. No problems at all

John M. le

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Le client n'a pas laissé de commentaire.

allen b. le

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I suggest a revamped check in process in order to make it faster, and so that you can process more customers in shorter time.

Dana R. le

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Nothing ... Service was super-friendly and efficient, awesome experience.

robert c. le

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The guys were responsive and polite and busy

Marc G. le

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A bigger parking lot would be helpful. The facility is located on a corner that's very difficult to get in and out and there's few parking spaces for customers

Wendy D. le

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Great experience!

Fritz K. le

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Le client n'a pas laissé de commentaire.

Lester S. le

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Le client n'a pas laissé de commentaire.

William D. le

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Le client n'a pas laissé de commentaire.

CHRIS R. le

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Le client n'a pas laissé de commentaire.

Hector M. le

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Le client n'a pas laissé de commentaire.

Samantha L. le

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Le client n'a pas laissé de commentaire.

noelle o. le

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Le client n'a pas laissé de commentaire.

Manuel R. le

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Nothing. Do not fix perfection

Michael D. le

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Le client n'a pas laissé de commentaire.

James G. le

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The team at U-Haul of Santa Barbara was fantastic during our pickup. They can get pretty busy, but still go out of their way to make sure you have what you need. Awesome experience.

Kate N. le

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Le client n'a pas laissé de commentaire.

Craig M. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Thankyou for a quick easy rental.

John C. le

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Easy and quick turn in.

Arjun M. le

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Great experience. I really liked the return 24/7 feature on-line.

Pilar M. le

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Excellent team.

william r. le

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My trailer had lost air in the tire so I took it in to u haul 4417 Hollister Avenue Santa Barbara they have a full shop there and they didn't even want to fill the air up so I could drive away and not worry about damage to the trailer

andrew m. le

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The parking spot is very limited. I will recommend coming by bus, or uber.

Chris F. le

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Le client n'a pas laissé de commentaire.

Paige F. le

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Very fast returns. Efficient and polite. No worries, no problems. Almost like returning home to my open driveway.

Natalie S. le

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Le client n'a pas laissé de commentaire.

CAITLIN D. le

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I called the SB location directly to communicate my complaint as well: We paid U-Haul for the insurance when we picked up the vehicle. The vehicle we rented was unfortunately dented near the top while we were driving. We notified U-Haul staff of the damage as soon as we dropped off the vehicle. He was unsure if the damage would be covered by the insurance (as it was near the top) and assured us that a manager would be calling us to discuss further. We never received any calls or emails about the damage, and therefore we thought that it would be covered by the insurance policy. Over a month later, I wake up to an email receipt from U-Haul stating that I was charged $651.19. This is a terrible experience to be charged this amount with no warning. This is a LOT of money to me. It is more than I have paid to rent a room in SB. It is more than the amount I pay every month for the FULL premium of my health insurance. It is unacceptable to NOT call a customer and discuss this before charging. I understand that the vehicle was damaged and we were very open and honest when we dropped it off. I am very upset that U-Haul did not bother to reach out before charging a significant amount of money to our credit card. If possible, I would love for this to be escalated and for someone to contact me to discuss further.

Wilson Q. le

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Le client n'a pas laissé de commentaire.

Chris R. le

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Le client n'a pas laissé de commentaire.

michael w. le

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Everyone was very friendly and helpful. Thanks a for an excellent rental experience Santa Barbara U-haul!

Maya E. le

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Le client n'a pas laissé de commentaire.

Emmanuel T. le

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The person receiving the truck wasn't very amicable and just wanted it to be over with. Must be having a rough day.

christian r. le

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Le client n'a pas laissé de commentaire.

Zachary W. le

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Le client n'a pas laissé de commentaire.

LAURA A. le

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Le client n'a pas laissé de commentaire.

Joesph M. le

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Staff were very helpful and friendly. Especially for working sunday on a holiday weekend. Thank you to them

Donald S. le

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Friendly and helpful personnel. Eddie was great. Noted that they were cleaning turned in equipment.

Luis C. le

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Le client n'a pas laissé de commentaire.

James F. le

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Le client n'a pas laissé de commentaire.

ESteban R. le

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Le client n'a pas laissé de commentaire.

PATRICIA S. le

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Le client n'a pas laissé de commentaire.

Christine D. le

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I was very disturbed to see and hear how the manager, Abel, spoke to his employee (the person helping me). I felt that Abel was disrespectful. It put a very sour taste in my mouth and I wanted to stand up for the employee.

Brandon G. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Peter T. le

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Excellent service

John T. le

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Le client n'a pas laissé de commentaire.

Russel T. le

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Better communication during pickup process. No explanation of vehicle condition check (that it was done before customer pick-up) or that text message would be sent to review equipment blemishes. I was told that the truck would be brought up to the side of the office but it was not clearly communicated that the truck was ready to go and I did not need to wait for them for anything else. After waiting by the truck a while I went back into the office and was told that it was ready to go. The two employees were extremely busy and rushing around. The equipment was in very good shape and very clean.

whitney k. le

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Had a medical emergency the morning of the pickup. Contacted office to inform them we would be late picking up and didn't know when we would be by that day to pick up. Was told that 2 hours after reservation time, if it wasn't picked up, truck would be released. Asked for extension or hold. Was denied. Made it to location, explained the situation and was given same rules. Told staff I would take keys right then. Was asked where I would park my personal vehicle and went on to describe rules of not allowing personal vehicles to be left on property. Had to move personal vehicle blocks away and walk back to get rental. Zero compassion, concern or flexibility. I politely asked numerous times if my card could be charged and truck could be held for me. Every time I was told they couldn't do that. I had a wife in the hospital that morning and was traveling with a child in a car seat. I wasn't asking for anything other than some understanding and flexibility. I wanted to pay in full for the rental but that wasn't accepted. This was a very robotic interaction. Staff wasn't willing to go one inch outside the box for a customer. No interest in dealing with this location again and will question renting from U Haul in the future.

enih p. le

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Le client n'a pas laissé de commentaire.

Dan S. le

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Le client n'a pas laissé de commentaire.

Joc L. le

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Le client n'a pas laissé de commentaire.

michael w. le

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Le client n'a pas laissé de commentaire.

Teresa G. le

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I have used this U-Haul crew for several years now and they are always courteous, on-time and friendly. I will keep using them for my moving needs! Thanks

BILL H. le

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Le client n'a pas laissé de commentaire.

Randy G. le

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I called the day before and requested a truck with a ramp-there was a whole conversation about this as i was moving some heavy pieces of furniture-the agent told me that they would get a 15 ft truck for me that had a ramp. I arrived at the santa barbara location, the woman at the counter had difficulty finding my booking and asked me if I was Elaine-clearly not, I am a male-although granted this woman has the same last name. In any event my booking was found and , she said there was a 15 foot reserved for me and went on to say that she did not have any 15' trucks at this location and my reserved truck was at the other location---so I walk 20 minutes to the other location to find that indeed my reservation was there, but it was a 10ft truck and this location does not have 15' trucks--the agent there was great-he called back to the other location and organized a 20 ft truck at the 15 ft price-so I walked 20 MINUTES back to the other location. Mean while I have people calling me as I am late showing up in the places when I am supposed to be to collect furniture. When I returned to the original location, I spoke to the woman who sent me down the road-I asked her why would she send me down the raod to get a truck that I clearly could not use. She did not apologize and had somewhat of a i don't really care attitude, so I became angry with her to which she walked away saying she would not deal with me. Really the agent at the other location said this particular agent had already sent 3 people to him that morning all of which were frustrated with the run around. She proceeded to go out back of the store after I asked to see the manager-After about 10-15 minutes I walk around to the back to find her just standing out there watching him with another client with all of them laughing-she sarcastically looked at me and said he(the manager was with a client) Really!!!! This person should be fired. I requested a dolly with large wheels, they gave me one with small wheels and it was not secured to the truck wall so it crashed all over the place and I had to secure it with my own rope so it did not damage my furniture - however this left me short of rope to secure my furniture-I worked it out but should not have been necessary-When I took possession of the truck the gas guage 1/4 -So before returning the truck I also filled up the tank after only going 29 miles - the truck was left on "tow" and the agent said that that can chew up lots of gas-$42 in gas for 29 miles--When I filled I watched the gas guage to try to match it to the 1/4 tanks mark-Ientirely filled the tank and the guage stayed on 1/4 , It seems the guage is faulty and I suspect a way to make money on gas from unsuspecting customers. I have rented many times from Uhaul and it is usually pretty good this was beyond frustrating with horrible customer service-not to mention wasted a huge amount of time and energy. I am grateful to the agent at the storage location who saved my day - So I am con

Randy F. le

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Le client n'a pas laissé de commentaire.

Juli L. le

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Great customer service. Easy to drop off and employee was very friendly.

CHRIS ALLEN Z. le

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I tried the online check-in, but failed. I put in the wrong thing and couldn’t go back, so I gave up

Max P. le

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Le client n'a pas laissé de commentaire.

PAUL H. le

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Le client n'a pas laissé de commentaire.

James M. le

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Have used them 4 times now and the equipment is always well-maintained and no problems.

Lawrence F. le

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Le client n'a pas laissé de commentaire.

Mike C. le

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Easy drop off and convenient

Andrea S. le

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It took a very long time to check the truck out even though I had reserved it. Some basic instructions on the truck would have been useful such as how to adjust the mirrors, using the parking brake, type of gas required etc. Also it rained on.my drive and the wipers were completely useless. This is dangerous.

jose r. le

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Le client n'a pas laissé de commentaire.

Judith S. le

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I appreciated the telephone call to confirm the delivery date as it was incorrect was taken care of immediately. The driver to deliver the box and pick-up was extremely wonderful in every way.

Lauren R. le

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The lady who helped me over the phone, Sharon Smith was exceptional. She was so nice and went above and beyond for me to get an answer I needed. Please make sure she gets kudos!

Lucas B. le

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Every time I called with a question or to setup access, I was transferred and put on hold for a very long time. Once I was transferred four times, and after two hours, the agents hung up without help

Frances L. le

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You're company is one of the worst companies I've ever had to deal with. You messed my orders up more than 5 times for different things, and youre costumer service is a joke.

Olivia M. le

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Delivery and pick-up of the U-Box was seamless. Thank you.

Lauren C. le

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Rene was amazing. So warm and welcoming and helpful to each and every customer. He is truly a star employee and you’re lucky to have him !!