Évaluations des clients U-Haul of Santa Barbara

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Santa Barbara

Cote générale :

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Woosung P.
Évaluation :

Equipment is not enough to be ready to the reserved customer for long distance. I had to wait for 1 hour till the 20 feet equipment returned to this branch. But appreciated that $50 compensated to me.

LINDA B.
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Le client n'a pas laissé de commentaire.

KEVIN E.
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Would have been nice if they could guarantee the equipment that you make a reservation for. Was pretty upsetting when the didn't have the 15 footer that I requested. Now I have to rent a trailer or another 10 foot truck sometime to complete my move. Maybe that's what U-Haul wants you to do though...

SAUL V.
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Le client n'a pas laissé de commentaire.

Joanne K.
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Le client n'a pas laissé de commentaire.

RICHARD H.
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Le client n'a pas laissé de commentaire.

IVAN G.
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Le client n'a pas laissé de commentaire.

JONATHAN F.
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GENERAL MANAGER HAD NO IDEA HOW TO DEAL WITH A CUSTOMER WHO ONLY HAS ONE PHONE CONTACT. I HAVE NO OTHER EMERGENCY CONTACT, I USE 911. MORE EDUCATION IS NEEDED AT YOUR LOCAL DEALER LEVEL.

Joseph C.
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Only one person to check customers out. Had to wait a long time to pick up my equipment. I entered in information online and the clerk asked for the same info. Basically, the check in and check out process is clumsy. Also, lack of friendliness.

DAVID H.
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Thanks for being there for me

LYLE M.
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Le client n'a pas laissé de commentaire.

RICHARD ALAN M.
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Excellent attitudes in addition to the excellent service. You can hire them for their service, but their attitudes speak well of themselves. Good job organizing the computer/personal service to work seamlessly with your customers and employees...makes everybody happy when things go as planned...

Amy M.
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Nothing! 10/10!!!

Austin P.
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Gas tank was nearly empty and mileage was way off from what the starting mileage in my contract said. Had to spend an extra 30 min at the store while they did a new contract to fix those errors and then still had to go directly to the gas station before actually getting anything done.

dave H.
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Le client n'a pas laissé de commentaire.

Kevin C.
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Nothing honestly.

David I.
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Le client n'a pas laissé de commentaire.

CAROLYN P.
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The truck was filthy inside and out. I was moving a sofa and had to put sheets down to protect the sofa from the filthy truck bed

RENE M.
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George at the Santa Barbara location was fantastic. I had many things that did not go according to plan, including U-Haul changing the truck size I needed. I was very stressed out and George was always pleasant and went out of his way to do everything he could to help and make things easier for me. Thanks again!

GUY T.
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Le client n'a pas laissé de commentaire.

Matthew G.
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The after hours return webpage did not function correctly. The service crashed everytime a picture was attempted to be uploaded.

Kathleen T.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Debra B.
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Le client n'a pas laissé de commentaire.

TREVOR L.
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When we picked up the U-Haul it only had a quarter tank of gas we filled it up with $70 of gas drove 236 miles dropped it off with a quarter tank of gas and was charged $47 for gas by U-Haul, we were told it had half a tank when I phoned to ask about the charge, of course I have no way to prove it only had a quarter tank when we picked it up but me and my husband both commented on it as soon as we got on the road saying I thought they gave you a full tank when you rented a u hail and it only has a quarter tank so we stopped first to get gas. Extremely frustrating to wind up spending a total of $127 on gas for a 236 mile trip

Randall B.
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Le client n'a pas laissé de commentaire.

Elizabeth B.
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Le client n'a pas laissé de commentaire.

Chris K.
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The team was quick and efficient getting me in and out quickly. The sanitization practices were all in place and appreciated.

Carolyn P.
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The supervisor that works there was very rude. I believe he may be prejudice against whites, having a bad day, someone who shouldn't be working with the public

Lawrence S.
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Le client n'a pas laissé de commentaire.

Miriam D.
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Daniel/ Humberto was excellent! He had great customer service. We felt confident that he was very knowledgeable and able to answer all of our questions! We were in and out.

DENNIS S.
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As a general contractor I often rent a trailer from this location. Friday night, Oct. 2, I reserved a 6' x 9' open trailer on the corporate line, for 10am Sat. Oct. 3 pickup. When I arrived a little after 10am I was told that there was no wiring extension available, and an employee was sent to Ventura to pick up the wire extension, and I'd have to come back in about an hour and a half. This is the first time I've been delayed like this, and I did notice how most of the rental trailers and trucks were gone, and upon my asking, was told that they were pretty stretched. While I can understand things happen, I'd like you to know there have been many times I've been in a spot and had to quickly work out a solution. There is another U-haul dealer less than a mile away, and a pro-active employee would have acquired a wiring extension from them and put me on my way, rather than drive all the way to Ventura. I lost a couple of hours of my day, and had to rearrange my schedule, and your store's employee lost a couple of hours, gas, and wear an tear on whatever he drove in. This is one of those things that shouldn't happen, and I hope my bringing this to your attention will help improve the operations at U-Haul.

Paula W.
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Le client n'a pas laissé de commentaire.

Nina Simone G.
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They were not accommodating at all. I will also be leaving a Yelp review. I will never recommend this storage to any one. I have rented here 2 times. The first time was back in 2017 and it was a great experience. This last was HORRIBLE! Very unhappy.

John F.
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The employees were very helpful. I took one size trailer and it was to big and asked for a smaller one. The switched the two trailers and did not charge me for the first one. Thanks

Fred N.
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Excellent service.

David H.
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The wait time in line was a little long - only one person checking us in/out. An additional staff person would have helped expedite the process. I had to wait in line about 25 minutes even though I had pre-registered online.

JAY G.
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It went very well Smooth process-good price

DANIEL B.
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Le client n'a pas laissé de commentaire.

Basel H.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

Britta S.
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Le client n'a pas laissé de commentaire.

ADAM J.
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The truck came with no gas, and no one knew about it. Not organized. Not impressed.

Jacques R.
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Le client n'a pas laissé de commentaire.

Stefan S.
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Well not your fault but I thought it had a ramp, was difficult to unload without the ramp. A/C came on only when it wanted to. But other than that all went smoothly.

Henry M.
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This is the only location I go to, having three to pick from. The people their a friendly, helpful and they hustle. I recommend this location

ROBERT C.
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Great service at this location!

JERRY J.
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Make sure you have the equipment that customers have order before taking personal information and giving a confirmation number This way you wouldn't have to cancel a person reservation late min

Kevin B.
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I reserved on the 24/7 plan as I needed to pick up the truck before the location opened. Well, the 24/7 was not available when I turned up at the confirmed reservation plan. I was then told I would be charged extra time for extending my reservation. You've got to be kidding me

Nathan M.
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When a person reserves a piece of equipment in one place and you then say pick-up is 82 miles from that location don't charge them full cost on a truck and mileage to get the equipment to where it was requested. You people are the worse!

KEVIN C.
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Spoke to manager on phone before renting quotes one price when I got there was much higher basically said take it our cancel told me if I had problem call 1800 number Of course I need the truck so I took it. Then when I got the truck mileage was 15 Miles more than listed also charged for after hours when I told them I would be back in two hours, Return took over an hour trucks lined up into the street, there were only two new employees working I asked where the manager was told he had left for the day. I asked why he would leave two new people to work, employee said because they were the only ones he hadn't fired. I Will Never do business with Uhaul again after the mgr George decepetive business practices and attitude after questions about those practices and the poor management of the location

WILLIAM D.
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Le client n'a pas laissé de commentaire.

Richard D.
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Reserved equipment for pick up at 10:00, didn't get out of the building until 11:30. Left the location and then was called 6 hours later to return because the wrong equipment was given to me. Another hour out of my schedule. For the amount of money UHaul charges there should be zero confusion and zero wait. When you are moving time is money and UHaul wasted at least two hours of my time.

DAVID J.
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Le client n'a pas laissé de commentaire.

luis R.
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change personal and better training skills.

David G.
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very helpful!

April H.
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When returning the key, be able to get a receipt for it inside.

Mike H.
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Le client n'a pas laissé de commentaire.

Arlen G.
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Very friendly service from everyone there!

Gilbert N.
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Le client n'a pas laissé de commentaire.

Cory G.
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My initial reservation was changed without anyone notifying me. I was told I was left a voicemail but I don't have voicemail... so I had to drive 50+ miles out of the way to get and drop of the auto transport.

FARRELL O.
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You guys are the best

MARK L.
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Le client n'a pas laissé de commentaire.

James S.
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12 miles over and I'm charged....bad PR for a small amount

RAUL R.
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Le client n'a pas laissé de commentaire.

daniel F.
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Le client n'a pas laissé de commentaire.

Ray N.
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service was excellent, and found the customer support was outstanding.

Shin F.
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Le client n'a pas laissé de commentaire.

Troy K.
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The people who helped me were initially unaware why I was charged $40 extra and then gave me incorrect explanations for the charge.

RAJESH K.
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Terrible ignorant staff stupid wait times felt like in a third world country.

NANCY M.
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Le client n'a pas laissé de commentaire.

TIM R.
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Le client n'a pas laissé de commentaire.

Daniel C.
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George and his crew do a great job taking care of their customers in a very busy location. Keep up the good work!

Mark T.
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See above

Emma S.
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Was not provided with a lockbox code. Waited on the phone and on the online chat until I saw an employee who was unable to get the lock box open and eventually had to cut it off.

Anne W.
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The owner Philip helped me great guy great service I only give that location my business cause they're the best in town!

PATRICK D.
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Le client n'a pas laissé de commentaire.

Peter R.
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Le client n'a pas laissé de commentaire.

Larry S.
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Love U-Haul!! Great pricing, great equipment, great service, easy in-and-out! I will be back! Larry Switzer

Leonard R.
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Equipment was pretty heavily used and old. Hard to turn the lever to connect the unit to the hitch.

Brittany S.
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Le client n'a pas laissé de commentaire.

Shanhao B.
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Le client n'a pas laissé de commentaire.

Gregg H.
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Le client n'a pas laissé de commentaire.

maria L.
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Le client n'a pas laissé de commentaire.

lisa T.
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Super easy and quick! Patient and friendly employee.

Alvaro C.
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Le client n'a pas laissé de commentaire.

Kurt H.
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Le client n'a pas laissé de commentaire.

CARINA C.
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Le client n'a pas laissé de commentaire.

Dustin E.
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Le client n'a pas laissé de commentaire.

Joseph C.
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Asked for some help on the phone and got no service.

Steven S.
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Dropping off my rental which was picked up from a different location. I drove on the lot and parked in an open spot. The employee told me I should have parked in a different location "for the next time." I did not see any signs specific for drop off, nor was there an employee directing me to a specific spot. This comment was not necessary or appreciated.

AARON G.
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Nice employees, just wish it was quicker

RONALD S.
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Le client n'a pas laissé de commentaire.

PATRICIA S.
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Le client n'a pas laissé de commentaire.

RONALD S.
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Always a long wait, but the only way to communicate with Uhaul is in person. I've never called and not had at least a 20-30 minute wait.

PATRICIA S.
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Le client n'a pas laissé de commentaire.

PETER V.
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Le client n'a pas laissé de commentaire.

JULIO F.
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Yeah, how about reducing your mileage fee! These are hard times and your charging 0.99$/per/mile. Really, a lot of people are moving because they don't have work, thus income, how about giving the public a break!!! 🔔🔔🔔🤔🤔

Nathan E.
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Le client n'a pas laissé de commentaire.

TODD M.
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Le client n'a pas laissé de commentaire.

Judith S. | Expérience générale |
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I appreciated the telephone call to confirm the delivery date as it was incorrect was taken care of immediately. The driver to deliver the box and pick-up was extremely wonderful in every way.

Lauren R. | Expérience générale |
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The lady who helped me over the phone, Sharon Smith was exceptional. She was so nice and went above and beyond for me to get an answer I needed. Please make sure she gets kudos!

Lucas B. | Expérience générale |
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Every time I called with a question or to setup access, I was transferred and put on hold for a very long time. Once I was transferred four times, and after two hours, the agents hung up without help

Frances L. | Expérience générale |
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You're company is one of the worst companies I've ever had to deal with. You messed my orders up more than 5 times for different things, and youre costumer service is a joke.

Olivia M. | Expérience générale |
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Delivery and pick-up of the U-Box was seamless. Thank you.

Lauren C. | Expérience générale |
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Rene was amazing. So warm and welcoming and helpful to each and every customer. He is truly a star employee and you’re lucky to have him !!

Non reviews have been submitted for this location.

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