Évaluations des clients U-Haul of Simi Valley

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Simi Valley

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RONALD T. | Premières impressions |
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The staff was excellent well trained and cater to every need I had I would recommend this facility to all my friends they are the last stop shop don't need to go anywhere else thank you for the great service muchly appreciated

JOSEPH J.
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Le client n'a pas laissé de commentaire.

JOHN M.
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Le client n'a pas laissé de commentaire.

Alan E.
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Even with the power outages we had this branch, the manager were above and beyond excellent.

Josefa A.
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Le client n'a pas laissé de commentaire.

JUAN M.
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Le client n'a pas laissé de commentaire.

SERGIO M.
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Le client n'a pas laissé de commentaire.

ROGER W.
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Le client n'a pas laissé de commentaire.

Frank E.
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Le client n'a pas laissé de commentaire.

JODIE F.
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Le client n'a pas laissé de commentaire.

WAYNE H.
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Le client n'a pas laissé de commentaire.

FRANCISCO S.
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Le client n'a pas laissé de commentaire.

FELIX S.
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Le client n'a pas laissé de commentaire.

Robert J.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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Service was exceptional. Got the trailer I needed. The only improvement I could recommend is there were no furniture dolleys available to rent.

Dawnielle T.
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Great Work! Easy to check-in and check-out! Thank you!

BEATRIZ L.
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Le client n'a pas laissé de commentaire.

Josefa A.
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Mobile check in and check out is the bomb!!! Very easy. Will definately be back!

Alison K.
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Le client n'a pas laissé de commentaire.

JEFFREY Z.
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Le client n'a pas laissé de commentaire.

Jasmin R.
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Le client n'a pas laissé de commentaire.

Timothy G.
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I tried using the UHaul App. Very frustrating. It kept telling me I timed out just 10 seconds after sending me a verification code. I had to try it four times before it worked. The guys at the store were fine, but because the app was so awful, I saved no time (which was the point of using the app.) Check-in process was fine.

DANNIE F.
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Get another associate. The other guy was working so hard. And he was by himself.

RANDALL L.
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Reserved a 10' was "upgraded" to a larger truck since 10' trucks were all rented. The only thing upgraded was Uhaul's wallet. They dinged me for the larger truck. Approx. $70 vs. approx. $30. Nice racket.

BRIAN G.
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Le client n'a pas laissé de commentaire.

Marlen D.
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I've always been satisfied with this uhaul establishment. It would be nice if they honored Military with a small discount.

JEFFREY G.
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Utility and box trailers need jacks. I could not disconnect on my own

HUBERT L.
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Le client n'a pas laissé de commentaire.

Keith S.
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Just remember that the customer service guy that's doing the work when a customer has to scan six different credit cards to check out there might be an issue with the guy with the credit cards and if somebody's waiting in line to call somebody else to help check out people

Sean M.
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I just have nothing to say but good about my experiences with UHaul. Employees/service is excellent. Employees are knowledgeable and responsive and very polite. Equipment for rent is reasonably priced and great value I have never had an equipment failure Uhaul is reliable and scheduling/reservation always comes through, never late nor missed Perhaps I have been fortunate but I believe Uhaul is very well run and that's the reason for my good experience Can't beat great value on several hitch installs I've had done on multiple vehicles Availability to tow trailers on more vehicles than. Other rental yards because of built in braking systems on trailers. I can use more of my vehicles to tow Returning equipment is completely pain free.

ROGER F.
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Your “you get our best price based on the actual usage” is a fantastic benefit, I had to keep the truck and trailer twice as long as I had planned. You automatically shifted me to a weekly rate, saving me a lot of money. Thank you, but I think it would have been even better if you had stressed that when I started. I was so worried along the way about how much more I had to spend than what I had planned. Then, you gave me your best price based on what actually occurred. I didn't have to have worried so much. Would have been even better had I known to expect a better rate. In any event, thank you!

Armando C.
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Charged $45 cleaning fee unfairly.

Jack W.
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The truck was dirty especially the wind shield. That has happened a few times now. Drivers door didn't close all the way without slamming it. I was overcharged about 70 miles.

DAVID W.
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Le client n'a pas laissé de commentaire.

KIRAN S.
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Le client n'a pas laissé de commentaire.

George N.
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This location in Simi Valley was good. But the location at Hazeltine in Sherman Oaks was horrible. The service at that location was horrendous, the employee helping the customer was useless. I came for my scheduled time and the employee said that my reservation was moved to Simi Valley. 30 miles from my location. Total of 60 miles I had to drive. The employee did not help in any way make my situation easier. What if I didn't have a car? Would I have to take Uber on my dime for 30 miles? Totally unacceptable.

Michael S.
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Apparently this is/was the ONLY two-wheel dolly in the county! Had to drive over 20 miles to get it, as the car hauler/trailer would work for what I needed. This dolly was definitely a little older, as the wheel/cargo net/straps were showing their age (well worn and frayed at the ends.) Overall it worked for what I needed. Very happy with the transaction. just wanted to mention that the straps could probably use to be replaced soon.

Elaine B.
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Le client n'a pas laissé de commentaire.

Lonnie S.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

EUGENE W.
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To Whom it may concern - I've used this location many times without incident. But this past rental (6x12 open trailer) on 12/14/2020 was horrible. It started out great with having availability of a trailer. I started out to pick up my load and after an hour the trailer experienced a blow out on one of the tires. I was on a off ramp for 4 hours with no one returning my calls or live chatting with Uhaul road side assistance. Uhaul road side took my initial call and took all of my information and said they would get back to me. After 4hours I took matters into my own hands and contacted the nearest road service. They were there in 20 minutes, changed the tire in 10 minutes and I was back on the road. I would say your Road side assistance requires a major improvement and because of the incident it makes me feel extremely unsafe using your equipment. It was dark by the time I was back on the road. So the location that I rent at probably couldn't tell that this tire was going to blow, but the trailer did have Washington plates. I'm assuming it had been driven from there. I was just the unlucky customer that had the blowout on the side of the freeway in a not so good location. It was a huge inconvenience and really sad roadside service. With a company as large as Uhaul you need to invest in better roadside assistance program to ensure the safety and security of your customer. Being that it was on the side of a freeway off ramp, in a area with nothing near it safety is a concern. Finally why the location that I rent from is still rated as good is when I returned the trailer the person that helped me detach the trailer without hesitation said he would reimburse me for the tire change that I paid out of pocket. This helps reconcile the incident and make it lees financially impacting but you will never gain the time and the feeling of being stranded and abandoned.

Gabriel P.
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Reservation = great, location = great, customer service = not so great. We were treated more as an inconvenience rather than customers. When we pointed out the trailer given to us has ramp issues we were told they were all like that. Once I went around and saw that was incorrect as others were fine, I informed the two person helping us that other trailers did not have issues with them. Once that happened, we were treated as we were taking up there time and being difficult. I probably would not refer friends to this location if that is the level of customer service.

Darrell M.
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Le client n'a pas laissé de commentaire.

Carlos V.
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Le client n'a pas laissé de commentaire.

Amanda R.
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Le client n'a pas laissé de commentaire.

KENT J.
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Give the customer two bottles of cold water with a " U- hual" lable on them in the cup holders in the truck.

jeff S.
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Outstanding service. Was completed in less than 5 minutes and had receipt emailed to me. This same location booked my reservation (on Saturday) for pick-up in another state, making it extremely convenient.

ROBERT H.
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I was very impressed with the young man who helped me. He had to deal with an irate online only customer who obviously didn't understand the system and was just plain rude. I give him props for his patience with the customer. I've been upset with customer service people before, but there is no reason to be rude. My experience was excellent!

SCOTT W.
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I rented a trailer to haul construction debris to my local landfill. When I got the trailer loaded had pulled out of the customer's driveway I realize one of the tires on the trailer was flat. I am mediately called your customer service hotline. They called back and said that the roadside assistance company would be there within 75 minutes. After waiting 95 minutes I needed to get back to work and took the trailer to the dump anyway. When your company called back I explained exactly what happened and documented all The Times. I returned the trailer without incident and explained to the person at the store what happened. I not only lost 3 hours of work time but I also had to pay both of my helpers for that time. Your customer service rep called back about 45 minutes later and I explained what happened. Your customer service rep called back about 45 minutes later and I explained what happened. I honestly think the best thing your company could have done was reimbursed me the $32 it cost to rent the trailer for the inconvenience caused. I hope your company decides to do the right thing.

DIANE T.
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Everything went smoothly and the service was excellent. We have rented a few times at this location and will continue to rent from this location.

Kenneth S.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

NORMA S.
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Customer service provided by a female (name?) was horrible. No eye contact. No guidance. Attitude was as if I was bothering her. How can she be representing a business. The cargo van was not clean on the inside or outside. Empty water bottles were found up front.

Monte M.
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Le client n'a pas laissé de commentaire.

Ira M.
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The check in process was very fast and painless which I really appreciated. I had driven over 900 miles in a couple of days and was really tired so it was nice to get the truck/trailer back quickly so I could get home, shower and get to bed. Thanks very much!

BERNARD M.
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Very helpful and efficient. I will be back and recommend to others

Michael H.
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The check in process took longer than I expected.

JAMES M.
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Le client n'a pas laissé de commentaire.

Jimmy W.
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The trailer made a strange noise when we left with it. The store said it was fine. Brought it back later because the noise and smell of the trailer was a concern. The employees decided it was a bad tire and told us to call road side service. When we refused, they called. Took 5 hours to repair and the tire was replaced as it was the wrong size for the trailer and it was rubbing on the body of the trailer. Easily could have caught fire. We wasted an entire day that we should have been traveling for our move

SANDRA B.
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Front desk needs improvement

JOHN B.
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Was a really good experience. Everyone was really nice and helpful. Drop off was very easy

Marilyn L.
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Le client n'a pas laissé de commentaire.

SAUL L.
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It was fast and easy. The online app is not as accurate I had a reservation for 9:30 NOV 2 2020. I was ready to go and then I received a phone call that they didn't have a trailer at this location. It did back me up alot. But atleast im happy that the guy in Chatsworth found me one right away or was directed to the nearest location.. over all im very happy with uhaul

HEIDI J.
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Le client n'a pas laissé de commentaire.

CHRISTINA M.
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Le client n'a pas laissé de commentaire.

JUSTIN IVAN B.
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I had equipment booked that wasn't available. They didn't provide a helpful solution.

JAY G.
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Le client n'a pas laissé de commentaire.

THOMAS M.
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I was supposed to pick up the truck at 12 noon, it was not ready till 2:30 p.m. The next day I was called 3 times from Uhaul asking when am I returning the truck? I had the truck for 26 hrs was charged for 2 days. If I would have been able to pick the truck up at 12 noon as promised, uhaul cause the delay in pick up and I was charged an extra day.

Dante C.
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The customer service was subpar. The truck was not ready and cleaned out before I picked it up so we had to wait. When I brought the truck back, the guy that took the keys was rude. Not a good experience.

DAVID H.
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I experienced great service from this location. Additionally, I had to purchase a couple of items and I felt that items were very fairly priced. I will definitely go back to this location if the need arises.

RENE M.
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Management needs to train their associates quarterly. Example, their current employee Nicholas has no patience or customer service rapport. He's a complacent, lazy, and yells at customers until i had straighten his attitude out in front of customers. He did not appreciate it, but his attitude needed a verbal adjustment. I would recommend staff to work with their associates for future success.

WENDELL P.
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Keep hiring staff that deliver outstanding customer service!

KOREY S.
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Le client n'a pas laissé de commentaire.

HELEN P.
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Nothing

NOELLE D.
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Le client n'a pas laissé de commentaire.

Amanda A.
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Le client n'a pas laissé de commentaire.

charles P.
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I ordered online and requested a pick up location in Moorpark. The order was booked and paid. In a confirmation text message I noticed that the pick up location had changed to an address in Simi Valley. I called to question and was told in fact that the pickup was changed. Really? I my opinion, we had an agreement. If the terms are to change U-Haul should have taken the initiative to contact me. Or better yet. Deliver my product to the location we agreed to.

Jeffrey H.
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Le client n'a pas laissé de commentaire.

Kristen L.
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Le client n'a pas laissé de commentaire.

Aaron B.
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Cut and dry! Drop and go!

DANIEL S.
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i have been here several times, clean, and professional .

Knut R.
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Le client n'a pas laissé de commentaire.

Maria G.
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I made my reservation and checked in on the App. When I arrived for the key, I waited an hour in a long line. I wish there was a separate line to quickly get the key and leave.

DOUGLAS S.
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Le client n'a pas laissé de commentaire.

RAY S.
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Le client n'a pas laissé de commentaire.

TROY B.
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I reserved a 10 foot truck and they gave me a 15 foot. Normally this would not be a problem but space where I was taking it was limited. I was not happy with the price gouging of fuel per mile going up on Friday, Saturday and Sunday from $.85 to $1.15. That is ridiculous.

Eric N.
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Courteous and competent, young man who checked me out and in was really pleasant.

GUADALUPE F.
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Le client n'a pas laissé de commentaire.

gina L.
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They send us off in a uhaul going across the country with a bald tire and wires coming out of it... my husband and son could've been killed. I am not happy at all!!!

Barbara M.
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I have used this location several times and the staff are very knowledgeable and friendly. They are always quick and willing to help. The availability of vehicles and equipment are abundant and well maintained. Always a positive experience.

LANNY T.
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I arrived without a reservation on a Sunday early afternoon. Most of the vehicles were out, but I was lucky, they had what I wanted. The staffer was friendly, efficient and courteous. The same with a different staffer when I returned the vehicle later that same day. I have rented from this location numerous times, and the story is always the same. Nice folks with trucks that I need.

CHRISTOPHER R.
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Thanks

RALPH B.
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did a great job

Alexander S.
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Needed to change the drop-off location, but wasn't allowed to. Trailer tire had a crack in the sidewall and looked very old. Did not feel safe towing the trailer.

PATTI M.
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The reservations were easy and pick up went smooth. But the bed of the truck was dirty. We had to wash it out before we could use it. There is dirt and tiny rocks you can see through the holes in bed liner that makes a muddy mess even though we tried to wash it out. It would not be hard to clean out with a pressure hose. Then the return was very time consuming. There were four people ahead of me so I decided to return online. I had pictures but there wasn't a way to upload them. I had to retake all pictures so I had to go back and forth to take pictures. If they indicate online all the pictures they need and have a way to upload from gallery, then the drop off would be faster. This is the only U-Haul I have ever had to take so many pictures for a return.

MARK J.
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Did not have my appliance dolly that I had reserved 10 days prior. Had to spend the next day finding one would transport my new refrigerator. I wasted my time with an online prior reservation to show up and only get a trailer and no dolly. System needs work.

Anette P.
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The mobile pick up did not work. A lot of the leg work could have been done prior to arriving at the location. But in the mobile pick up it requires you to be at the location to provide such things as a head shot, pictures of your ID, contacts, etc. Stuff that I could have saved a lot of time doing before arriving. Which ended up not working either way..i needed to go inside to do it the normal way.

Mark H.
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Reserved equipment by phone the day before and it was there and ready when I came in. Checkout and return were simple and easy. I rented a trailer for a local move and it went so much easier than if I had just used my van...... thankyou so much.

Jeff M.
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Le client n'a pas laissé de commentaire.

ISAIAH B.
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Le client n'a pas laissé de commentaire.

Jackie B. | Expérience générale |
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Rude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn’t moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.

Alyssa A. | Expérience générale |
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The manager of the Simi Valley branch is great.

Alyssa A. | Premières impressions |
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Over the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.

James H. | Expérience générale |
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Worked well for our needs

Non reviews have been submitted for this location.

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