Évaluations des clients U-Haul of Simi Valley

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Simi Valley

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NOELLE D.
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Le client n'a pas laissé de commentaire.

Amanda A.
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Le client n'a pas laissé de commentaire.

charles P.
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I ordered online and requested a pick up location in Moorpark. The order was booked and paid. In a confirmation text message I noticed that the pick up location had changed to an address in Simi Valley. I called to question and was told in fact that the pickup was changed. Really? I my opinion, we had an agreement. If the terms are to change U-Haul should have taken the initiative to contact me. Or better yet. Deliver my product to the location we agreed to.

Jeffrey H.
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Le client n'a pas laissé de commentaire.

Kristen L.
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Le client n'a pas laissé de commentaire.

Aaron B.
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Cut and dry! Drop and go!

DANIEL S.
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i have been here several times, clean, and professional .

Knut R.
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Le client n'a pas laissé de commentaire.

Maria G.
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I made my reservation and checked in on the App. When I arrived for the key, I waited an hour in a long line. I wish there was a separate line to quickly get the key and leave.

DOUGLAS S.
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Le client n'a pas laissé de commentaire.

RAY S.
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Le client n'a pas laissé de commentaire.

TROY B.
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I reserved a 10 foot truck and they gave me a 15 foot. Normally this would not be a problem but space where I was taking it was limited. I was not happy with the price gouging of fuel per mile going up on Friday, Saturday and Sunday from $.85 to $1.15. That is ridiculous.

Eric N.
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Courteous and competent, young man who checked me out and in was really pleasant.

GUADALUPE F.
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Le client n'a pas laissé de commentaire.

gina L.
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They send us off in a uhaul going across the country with a bald tire and wires coming out of it... my husband and son could've been killed. I am not happy at all!!!

Barbara M.
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I have used this location several times and the staff are very knowledgeable and friendly. They are always quick and willing to help. The availability of vehicles and equipment are abundant and well maintained. Always a positive experience.

LANNY T.
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I arrived without a reservation on a Sunday early afternoon. Most of the vehicles were out, but I was lucky, they had what I wanted. The staffer was friendly, efficient and courteous. The same with a different staffer when I returned the vehicle later that same day. I have rented from this location numerous times, and the story is always the same. Nice folks with trucks that I need.

CHRISTOPHER R.
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Thanks

RALPH B.
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did a great job

Alexander S.
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Needed to change the drop-off location, but wasn't allowed to. Trailer tire had a crack in the sidewall and looked very old. Did not feel safe towing the trailer.

PATTI M.
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The reservations were easy and pick up went smooth. But the bed of the truck was dirty. We had to wash it out before we could use it. There is dirt and tiny rocks you can see through the holes in bed liner that makes a muddy mess even though we tried to wash it out. It would not be hard to clean out with a pressure hose. Then the return was very time consuming. There were four people ahead of me so I decided to return online. I had pictures but there wasn't a way to upload them. I had to retake all pictures so I had to go back and forth to take pictures. If they indicate online all the pictures they need and have a way to upload from gallery, then the drop off would be faster. This is the only U-Haul I have ever had to take so many pictures for a return.

MARK J.
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Did not have my appliance dolly that I had reserved 10 days prior. Had to spend the next day finding one would transport my new refrigerator. I wasted my time with an online prior reservation to show up and only get a trailer and no dolly. System needs work.

Anette P.
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The mobile pick up did not work. A lot of the leg work could have been done prior to arriving at the location. But in the mobile pick up it requires you to be at the location to provide such things as a head shot, pictures of your ID, contacts, etc. Stuff that I could have saved a lot of time doing before arriving. Which ended up not working either way..i needed to go inside to do it the normal way.

Mark H.
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Reserved equipment by phone the day before and it was there and ready when I came in. Checkout and return were simple and easy. I rented a trailer for a local move and it went so much easier than if I had just used my van...... thankyou so much.

Jeff M.
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Le client n'a pas laissé de commentaire.

ISAIAH B.
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Le client n'a pas laissé de commentaire.

ARTHUR V.
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Le client n'a pas laissé de commentaire.

Tom R.
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UHaul needs improve the smart phone after hours pickup system. It kept saying my time was expired and would not give me enough time to log in confirmation code after I received it. Had to wait until 11:30 AM the next day to get truck after I had had it reserved for 7PM the ptrvious evening.

john C.
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Your website sucks... Couldn't change pickup time so called your 800 number and waited 20 minutes. Great service once I actually talked to someone but your website should be able to handle something so simple

Frankie L.
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Managenent and staff are friendly and efficient. Thanks for the cold water..

Janel S.
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Le client n'a pas laissé de commentaire.

jatinder S.
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Excellent customer service

RALPH B.
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Unfortunately, like with many other locations, availability was very limited in spite of web site showing that that specific size is available, when you get to the location, not available. So, we had to rent a van, which was not convenient for us since there was no ramp, but we used it. Car was very clean, we also rented blankets, very clean as well.

Stephanie L.
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Thank you for providing this service!

DIANNE B.
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The wiper blades on the truck were worn out and not useful. As we encountered rain, we had to look for a U-Haul location on the way that could replace them necessitating extra mileage. After loading the truck we had to drive 26 miles one way for a total of 52 paid miles to pick up the tow dolly. The quote for the tow dolly was approximately $250, but I was charged $463.32 and had to drive an extra 52 miles to pick it up. When I arrived to at my destination, the truck was wet inside, furniture and boxes wet. The boxes in Mom's Attic were soaked so it was difficult to unload them.

ANTHONY S.
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Le client n'a pas laissé de commentaire.

Eric S.
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Le client n'a pas laissé de commentaire.

JORGE G.
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Wouldn't change a thing....

SILVIA C.
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General manager and staff were very friendly, helpful, knowledgeable, respectful. Purchasing items for mine went quickly, as did process fir copy rental of truck. Return was just a but delayed but this had nothing to do with staff, just a lot of people making rental truck returns at the same time. I was extremely pleased!

MICHAEL W.
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Le client n'a pas laissé de commentaire.

ROY V.
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Processing was quick in reservation and return. Thanks for the help

Ozgur A.
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Excellent customer service. The staff was incredibly helpful, well trained, well disciplined, and friendly. The quality of staff alone has placed this U-Haul center at the top of my list of businesses that I will frequent.

DAVID M.
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Your auto transport trailers have NO WINCH to pull non op cars up onto the trailer 🤷🏼‍♂️. This is strange as most situations requiring a trailer is due to the car being non op. At the very least have a winch option for those of us who drive our cars when their not broken down & wouldn't need a trailer then. Thanks

Frank S.
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Le client n'a pas laissé de commentaire.

YVONNE A.
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Reservation said pick up at 11, got there front office guy was rude said we were supposed to pick up at 8am and we had to have it back by 2:30 because someone else had reserved it a month ago. Also reserved a utility dolly and they didn't have one for us so we couldn't even move our fridge. Waste of money since we couldn't move what we had to.

HOWARD H.
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Counter locations are a little unclear

Kerry R.
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Le client n'a pas laissé de commentaire.

SCOTT W.
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Staff did a fabulous job

Edson B.
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Le client n'a pas laissé de commentaire.

DENNIS O.
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Le client n'a pas laissé de commentaire.

Scott B.
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I picked up the truck early so maybe they didn't have time to clean the windshield and things like that.

ALVA C.
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Le client n'a pas laissé de commentaire.

Thomas S.
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Le client n'a pas laissé de commentaire.

KATELYNNE C.
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The location isn't the issue. It's your online ordering system that sucks. You need to list what is unavailable online instead of allowing people to make endless reservations and get the runaround by your representative team. On top of that we had to drive to many different locations just to pick up what we need only to find out someone else had taken our reservation. Update your system and practices. Moving is stressful enough and U-Haul has made it worse.

Philip B.
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Absolute worst experience with Manager Mark Torrez of Simi Valley U-haul. Came in looking for closed in trailer to transport items to our wedding. We were denied trailer and sent to van nuys later to call uhaul directly and make a reservation for exactly what we were looking for. She told us they had one available and was unsure why he denied us our rental. We then returned with our contract from uhaul.com and magically we are assisted but of course without any apology or explanation. This was days before our wedding day don't you think we had better things to do than drive all around looking for a trailer that was there the whole time. Completely unacceptable.

milo T.
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Le client n'a pas laissé de commentaire.

REYNALDO Q.
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Le client n'a pas laissé de commentaire.

EDWARD U.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Le client n'a pas laissé de commentaire.

Steven C.
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Le client n'a pas laissé de commentaire.

DENISE E.
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Le client n'a pas laissé de commentaire.

DENISE B.
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Le client n'a pas laissé de commentaire.

Robin P.
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The manager handled me through the entire rental process right through hooking up my trailer. He was great and the whole process from pickup to drop off was efficient and professional. Well done!

EVA B.
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Le client n'a pas laissé de commentaire.

Julie G.
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Truck not cleaned. Returned truck on time but was charged for 2 extra days. Place too crowded to pull in and line to talk to sometime. Told to drop keys in box. Can't reach anyone on the phone. When I did they said it was computer problem. Waiting for credit.

RYAN W.
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Nothing. The manager had me in and out of there quickly. Very pleased with the experience.

VICTOR M.
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Prices are too high for local transport. I paid almost $150 to drive 5 pieces of furniture 24 miles. Lots of trucks on site,, if your prices were lower more people would rent them and making you $$ instead they were parked collecting dust.

JOHN C.
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Le client n'a pas laissé de commentaire.

Joaquin S.
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Le client n'a pas laissé de commentaire.

Knut R.
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I reserved my trailer and did check in online to pickup at 8am. I showed up at 8 am and was driving away at 8:10 am. Super easy! Super convenient! I'm very pleased with their service!

Shahram S.
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I was doubled charged. I had the truck for 1 day but I was charged for 2 days. I need to discuss this.

CHRISTINE B.
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Le client n'a pas laissé de commentaire.

Charles M.
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Le client n'a pas laissé de commentaire.

Ulysses M.
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Le client n'a pas laissé de commentaire.

ALVA C.
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Le client n'a pas laissé de commentaire.

LESLIE E.
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Counter person could have been a bit friendlier

DAVID L.
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Great experience

Mike D.
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Very good service. Thank you.

Patricia M.
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Le client n'a pas laissé de commentaire.

Angelina B.
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Everything was great

JAIME L.
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Friendly staff

April T.
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The truck was dirty when I picked it up we are going through a pandemic right now there is no excuse for that. Then I was charged a cleaning fee after dropping off the truck

Andrew S.
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Don't just grab the keys and tell people to leave. Complete the inspection with them present and ensure everything is correct so customer service doesn't have to deal with possible disputes.

John B.
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Only two people working and 4 customers when i arrived, but they moved quickly to get through the line. As i left there was still a line of four, and others pulling in, but the employees still kept the speed up. Very easy and pleasant. The drop off was simple and the workers then were different than pick up, but pleasant and cleaning each vehicle with disinfectant very thoroughly.

ALVA C.
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Le client n'a pas laissé de commentaire.

arik A.
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Love those guys

Martin L.
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Employee charged my card $19.80 for an adapter after I dropped the trailer and was at home that I had already paid for the day before. Then I had to drive all the way back to the store the next day because no one answers the phone and no one could help through the 800 number. I can't tell you how frustrating this was not to mention what a huge waste of my time it ended up being , all for $19.80 and an employee who took it upon himself to charge my charge without looking at the contract and seeing that I was already charged for the item. Finally not one employee I talked ( I talked to a total of 5 people ) could figure out how to reverse the charge. Never again U-Haul.

Thomas S.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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The truck I was provided had some sort of governor that prevented the vehicle of achieving a speed beyond 74 mph. There were significant stretches of my cross country drive where the speed limit was 75 mph and in some cases 80 mph. I found myself on a few occasions unable to effectively finish a passing maneuver of a slower moving vehicle which created dangerous conditions as a result. This vehicle should be deemed as unsafe for anything more than non highway local moving. This was my most unpleasant experience ever with a uhaul truck.

TRAVIS L.
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Manager had checked lighting, saying it worked, when in reality, there is an electrical problem on the trailer. I hit the brakes, and running lights go on. No turn signals whatsoever. Found this out the hard way.

RICHARD B.
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Le client n'a pas laissé de commentaire.

JUAN S.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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Le client n'a pas laissé de commentaire.

MARION A.
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Le client n'a pas laissé de commentaire.

THOMAS T.
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Great service. Saved our bacon

KIMBERLEY D.
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Plastic clips to dolly were broken making it unusable. Told customer service rep when returned for refund. No done. Informed customer service rep that oil service light along with oil light was on. Just said “thanks”. Nervous about renting from this location again.

MICHAEL L.
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You can't adjust the side mirrors on the 10 foot truck. I was constantly leaning to see out of each mirror

Genna P.
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employees could use some better customer service skills, the way you talk to your potential customers can make or break a sale, even if the store isn't open yet, if you are asked a simple question the customer shouldn't be made to feel like they are inconveniencing the employee

JON P.
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The owner/manager, Juan, was very helpful in resolving an issue regarding a trailer rental that was transferred from another store to Simi Valley, do to the trailer not being available at the time promised in Burbank.

FRANK K.
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Le client n'a pas laissé de commentaire.

Jackie B. | Expérience générale |
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Rude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn’t moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.

Alyssa A. | Expérience générale |
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The manager of the Simi Valley branch is great.

Alyssa A. | Premières impressions |
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Over the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.

James H. | Expérience générale |
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Worked well for our needs

Non reviews have been submitted for this location.

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