Customer Reviews for U-Haul of Simi Valley

Évaluation :

2

Be more clear about rental pricing and extra costs. I was charged for extras I did not ask for in my reservation and I wasn't told I would be charged for them until I returned everything.

Évaluation :

5

Truck was clean easy to drive and AC was perfect!

Évaluation :

5

Hispanic Gentlemen who helped me was pleasant and courteous. Great customer service , in and out very quickly

Évaluation :

5

Plenty of rentals vehicle available. Friendly employees

Évaluation :

4

S.O.

Évaluation :

5

Got me in and out quickly

Évaluation :

5

The staff was wonderful. Thank you.

Évaluation :

5

Staffs were great in helping out to resolve the fuse issue that I had. Great staffs.

Évaluation :

5

I always receive good customer service when renting from this location.

Évaluation :

5

Good customer service!

Évaluation :

5

So easy to use the mobile app to pick up the truck and even easier returning it with the representative. Can't believe how easy and fast everything was.

Évaluation :

5

Excellent

Évaluation :

5

Very nice guy who helped me. Thank you

Évaluation :

4

I left my vehicle clean and everything nice but didn't receive the discount for doing that as it says inside the trailer in front of mama's attic. Sorry not sure if that is the right name but it's cute.

Évaluation :

2

False advertising! It is unfortunate that Uhaul feels it is necessary to charge inappropriately by three means. One, the rental, two the mileage and three having the fuel replaced. Either build those charges into your advertised price or don't add on to your price. A $39,99 advertised rental, is not true. And, if the right equipment isn't available, there's no discount. Never again will Uhaul get my money.

Évaluation :

5

We rented from U-Haul twice to make our move. It was an excellent experience both times. We also used they 'Moving Help" referral and had an excellent experience with them too. Renting from U-Haul, packing ourselves but using their referral to pack the truck saved us thousands of dollars on this move.

Évaluation :

1

No furniture pads in truck as ordered. No appliance dolly in truck as ordered. Charged for utility dolly which wasn't ordered. Panel below steering wheel fell off. Padlock on truck extremely difficult to lock. Padlock on lockbox difficult to unlock. Passenger side door hard to close.

Évaluation :

5

Helpful people in the store.

Évaluation :

5

The staff is very professional.

Évaluation :

3

The representative that helped me was nice. However my complaint is with the billing. Apparently I went one mile over so was charged $0.43, I know it is not a lot of money but I only drove from the U-Haul pick up, to my house, to my new house and then dropped the U-Haul off. I think mileage allotment should be updated. Also, I never received my fuel credit, I was told I would get!

Évaluation :

4

I did a mobile check in option, but the rented equipment was not on the truck and I still had to go inside and request it.

Évaluation :

2

Speechless

Évaluation :

5

No comment needed

Évaluation :

5

Very Professional 👍👍👍

Évaluation :

1

Over charge on te mileage Can't trust anyone

Évaluation :

2

The warm greeting or smile has left this location staff a long time ago. I know it's not a restaurant but would it hurt to be a little outgoing ? My biggest brain challenge was I rented a small U-haul truck but added an appliance dolly to the rental. I picked up the vehicle, dolly and headed to the house. I guess my lack of U-haul knowledge was the truck I rented had no ramp. I would have thought as an employee "I wonder if this client realized this truck doesn't have a ramp to go with an appliance dolly ?" Also the truck with the ramp is also more expensive.. instant up sell. Nope, I got to drive home rack up additional mileage charge on a truck that I think should have had a more knowledgeable employee. The person that helped me, the GM, never said anything like "oh I'm so sorry for the misunderstanding" nope not a word except to tell me it's $10 a day more. Again I don't know if it's the location or the company itself but next time we do have other choices available.

Évaluation :

5

Great customer service and they went above and beyond to make sure my truck linked up to the electrical. Merci

Évaluation :

5

Fast and easy. Friendly staff and very helpful.

Évaluation :

4

Rien

Évaluation :

3

Customer service could be improved (be a bit friendly and courteous).

Évaluation :

5

Customer service was fast and amazing only complain was it was equipment was a bit disorganized no where to park made customers park where ever

Évaluation :

4

Was all fast and efficient. No improvement needed.

Évaluation :

5

Nothing, unless the rental was free. Everything is great here.

Évaluation :

5

Wait time

Évaluation :

5

friendly and helpful staff

Évaluation :

5

Nice staff

Évaluation :

2

Lock was put on box that was not mine

Évaluation :

5

Nothing comes to mind

Évaluation :

5

Great service from employee, plenty of vehicles in stock.

Évaluation :

5

Great experience. No complaints with any of my visits to Simi uHaul

Évaluation :

5

Pick up and drop off was such a breeze, I was quite shocked how easily the entire rental process was.

Évaluation :

5

Keep up the good work.

Évaluation :

5

A+ Service!

Évaluation :

5

there was wind noise from the driver's window due to poor rubber sealing.

Évaluation :

5

Great Service

Évaluation :

1

Hidden charges were 4x what we thought we were going to pay. 1st rental had broken vison in cab, so had to switch out. Signed no new paperwork when switching vehicles. Then was charge about $70 more than we expected to be charged for "mileage". What's the point of bringing back the vehicle with gas in it if I'm going to be charged for the gas anyway? Makes no sense. What a rip off.

Évaluation :

1

The tires were worn beyond a point that I felt comfortable with. The unacceptable issue was that the chain for the rear was too short to operate-it was far shorter than the chain depicted on the U-Haul instruction video for the auto transport, which I watched several times before renting you Uhaul Auto Transport. I was forced to delay our schedule by quite some time in order to purchase two straps that would properly hold the rear of the vehicle down over the rough roads and construction zones interstate five in California. Those straps cost me $127,35 which was almost 170 % of the cost to rent the trailer for one day.

Évaluation :

4

There was quite a long period of time where I couldn't reach the staff at this location by phone. I was always transferred to another facility to take a message for them. 9 out of 10 times that I left messages I did not receive returned calls.

Évaluation :

1

The workers were rude and unprofessional and did not make me feel welcomed so I canceled the unit rental because they are dirty and small located in a parking lot customer service needs to be improved

Évaluation :

5

The staff are excellent! This U-Haul has gone above and beyond my expectations. The U-Haul of Simi Valley is the best U-Haul on this Planet!

Évaluation :

5

Thanks for your help

Évaluation :

5

The staff was pleasant and helpfull in every maner of the process even help me load the storage unit. i couldnt ask for better service.

Évaluation :

5

The staff was excellent well trained and cater to every need I had I would recommend this facility to all my friends they are the last stop shop don't need to go anywhere else thank you for the great service muchly appreciated

Évaluation :

1

Rude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn't moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.

Évaluation :

5

The manager of the Simi Valley branch is great.

Évaluation :

5

Over the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.