Évaluations des clients U-Haul of South Salem

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of South Salem

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cheryl W.
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You can make sure when someone reserves a truck at a particular location that the truck is actually there

LESLIE F.
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Le client n'a pas laissé de commentaire.

RUSSELL LYNN C.
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the fuel part was questioned. I delivered the truck with the same amount of gas but got charged for more..!

Heidi E.
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I am very happy with the folks that work at this location. They were very understanding when it took me longer to return the truck when it got stuck in my yard. Thanks so much for making renting an UHaul such a great experience!

MATTHEW C.
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Le client n'a pas laissé de commentaire.

JOHN FRANCIS D.
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Le client n'a pas laissé de commentaire.

Carlos F.
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Le client n'a pas laissé de commentaire.

VICTORIA B.
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The staff was professional and friendly. They were vvery fast and efficient.

EDITH JUNE Y.
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Le client n'a pas laissé de commentaire.

HERBERT C.
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Vehicle ready with no waiting. Easy and quick return

Sarah F.
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The gentleman who checked my vehicle back in after using it was beyond quick and efficient. After a stressful moving day having the equipment turn in handled so easily was like a dream come true. I appreciated his ability to make the process painless.

MEIRA H.
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Le client n'a pas laissé de commentaire.

DANIEL R D.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

JEREMY D.
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Van was dirty...both in the back and in the cab. Aside from that, it was a good experience.

Jeff T.
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Great service and fast. Van ran great.

BRYCE JAMES R.
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Le client n'a pas laissé de commentaire.

LYNDA M.
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I reserved at a nearby location. They took my information ...including my payment information, gave me a reservation #. Then the day I arranged to pick up, found that my pickup was at a different location. On top of that they reserved for 3/3. Instead of the 2/3 I had requested. Fortunately the helpful man who handled the situation did it very well and very politely.

Bill D.
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Le client n'a pas laissé de commentaire.

james G.
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Le client n'a pas laissé de commentaire.

Gina B.
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Le client n'a pas laissé de commentaire.

Todd H.
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Great customer service. Especially this time! Thanks!

MICAH D.
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Every time I rent from this location, it's always smooth and the workers are friendly

DESTA LEE S.
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The person who checked me in and out was friendly and knowledgeable. Great experience.

Kelly C.
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Le client n'a pas laissé de commentaire.

PATRICIA T.
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Great service

Elliot N.
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Le client n'a pas laissé de commentaire.

Blaine T.
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Le client n'a pas laissé de commentaire.

William N.
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Le client n'a pas laissé de commentaire.

DAVID LEE H.
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Le client n'a pas laissé de commentaire.

BERNICE T.
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I have used this location several times and always great!

RAYMOND ADAM H.
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The billing close out was problematic. I receive a text and email that I had not returned the trailer when in fact I had. I had to call UHaul twice to resolve the issue.

BOYD N.
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I informed the person who received the truck of an additional item. The truck needs an alignment. I shouldn't have to inform U-haul to address these items.

Ryan L.
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It took us 45 minutes to get our truck because the app was glitching out and the guy at the desk (we don't blame him) didn't know how to get around the app situation. You guys need to fix that. The guy at the desk did a good job trying to work it out though, so it's not his fault at all.

Jo J.
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This staff were matter of fact get the job done - no extra special treatment as the guy at South Beach gave when I picked it up.

Todd H.
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Le client n'a pas laissé de commentaire.

GALE CLARK S.
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Le client n'a pas laissé de commentaire.

Scott T.
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Excellent customer service

KIMBERLY HELEN A.
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Le client n'a pas laissé de commentaire.

Rene M.
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I hope all the locations have the same customer service because the one in Sherwood where normally go this time the service what bad really bad specially with 2 of the girls or women's work there they mean rude and trying to make me cancel my reservation just because they don't have the equipment in that location.

Levi D.
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One of the most frustrating experiences I've ever had just trying to rent a truck. Only employee inside didn't have a mask on, had a line out the door with people and said “my break isn't over” and continued to play on his phone for 6 more minutes. The whole place is disgusting. No one did a walk around or handed out any information on there process and how the vehicle should be returned after hours. I had one employee telling me I can return by 7pm the next day without any issues. Just to receive a text at 6am that if it isn't returned in 2 hours we will be charged a extra day. Woke my wife and kids up and hauled over there and when it was returned they took a additional hour to go into there system to say I returned it. They tried to charge me $178 for having it for 2 days. No one knows what they are doing I will 1000% never come back to uhaul to do any type of business. Literally the worse experience I've ever had with any type of company.

Vincent D.
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Le client n'a pas laissé de commentaire.

DONNA KAY D.
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Le client n'a pas laissé de commentaire.

ALYSSA O.
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The truck had a huge puddle of standing water in it. I was handed the key and told to go get it and not advised of anything. Poor customer service!! This was my first and my last time using uhaul!! Such a terrible experience!!

Kimberly E.
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Le client n'a pas laissé de commentaire.

Dennis J.
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Le client n'a pas laissé de commentaire.

Leah R.
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Le client n'a pas laissé de commentaire.

Charles M.
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Pickup was very smooth and customer service was excellent

ADAM LEE T.
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Le client n'a pas laissé de commentaire.

TIMOTHY GEORGE H.
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You're doing great

Olivia L.
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My first u-haul from another location was cancelled without my knowledge and I was not notified. The guys of South Salem u-haul where knowledgeable and friendly. They saved me a lot of time and frustration by getting me a truck with ease.

erwin G.
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the one who attended me is unpleasant. He never greeted me. this guy needs to go to seminar how to do customer service.

Alan D.
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There was a discrepancy with the mileage. Cody quickly and professionally made it right. Now worries, no hassle! Being able to check out and back in on the phone is a major plus!

CORBIN M.
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Actually cleaning the rig would be nice.

SHELDON RYAN P.
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Nobody cared at this location. Also so so busy and only 1 person working..

DAVID KEITH B.
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Thanks for all your help in this matter

Leann K.
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I had a complaint about my charges and received no response to my complaint. No one reached out to make it right and I was charged extra when I was specifically told by the worker at Uhaul that I would not be charged extra.

JANET RABAGO M.
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Le client n'a pas laissé de commentaire.

Shawn E.
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You should have waiting rooms at this location it takes so long

MELISSA SUE S.
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The trailer I ended up getting was disgusting on the out side. Other then that it was good. This was the second location I went to. At first I went online and reserved a trailer at a locating in junction city it said that they had the 5x10 that I was wanting but then when I got there I was told that they never have trailers there. Never was notified about anything as I made the reservation for 30 minutes after I made the reservation. Was very dissatisfied with that and nothing was done to fix that

Lorna S.
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n/a

Sean O.
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I am always pleased with the service here. The staff is friendly and helpful, the rental process is smooth.

Stasinos S.
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Le client n'a pas laissé de commentaire.

JOSE M.
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Le client n'a pas laissé de commentaire.

AUDREY C.
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The truck (plate: AD78261) I used was not ideal to drive. This particular truck would not be good to give to a first time driver or one whom is experienced. I could easily over steer the whole time — the slightest move your hand on the wheel would make the truck shift in that direction. Also, the front end felt like it was floating. Other then that everything was great!

Kimberly S.
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Le client n'a pas laissé de commentaire.

Glenn L.
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I rented a tow dolly on Saturday morning 12. Do you do a death in the family I was unable to use it for my scheduled trip. I returned it on the 15th a Tuesday. The employee at the U-Haul told me their computer system was down. He told me his manager would take care of the sign in and the rebate refund Wednesday morning. I come to find out that never took place and I have information that the tow dolly was actually returned today the 21st I need to get this problem resolved please

DAVID LAWRENCE H.
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Le client n'a pas laissé de commentaire.

TIMOTHY F.
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Le client n'a pas laissé de commentaire.

William G.
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Le client n'a pas laissé de commentaire.

LARRY ROY S.
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Needs new wiper Blades. It was raining hard, couldn't see road very well.

MAX H.
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Le client n'a pas laissé de commentaire.

Kelvin W.
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This place was spot on .very nice customer service. And was easy return very nice people would rent from here anytime. Thanks.

STEPHEN D.
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Le client n'a pas laissé de commentaire.

WILLIAM DALE G.
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Le client n'a pas laissé de commentaire.

DAVID NATHANIEL A.
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You can explain the actual terms of the contract to the person picking up the truck! I reserved a truck online and when my husband came to pick it up, your rental desk person simply handed him what they called a 'receipt' and sent him on his way. He did not sign anything. He noted it was weird that the truck only had 1/4 tank of gas but didn't think much of it since we were only driving a short trip in town. After we returned the truck, (ahead of schedule), the charges added to the bill were outrageous! $45.30 for 1/16th tank of gas!! In the middle of a pandemic when you know that people are trying not to interact with too many other people and aren't keen on touching items that others have touched, (hence we used the online reservation system), you're taking advantage of customers. He knew we'd be charged a little for the gas replacement but $45.30 for 1/6th tank is ridiculous. I called to talk with the desk but they stated that they have an 'extra $30 service fee' they added on. I asked why my husband wasn't informed and they said that it was in the contract. I stated that it most definitely was not in the online contract for reservation I completed and they agreed and explained that it was in the paper copy my husband was handed in the store. I said he was told he was just being handed a receipt and that if the terms had changed from the online agreement, he should have been informed of that (and legally, he should have signed something agreeing to the changes in terms from original contract for services). The person responded that they don't have to because that's 'how it's always been at U-Haul'. First of all- yes, you do have to inform a customer of changes to a contract. Online reservation is the start of the contract and you do have to disclose any and all anticipated fees. That would be like if I ordered socks from Target for $9.99 and then they delivered them and charged me an additional $5 for 'Delivery on a Tuesday' or something like that. You can't do that. Secondly, you AT LEAST need to verbally inform a customer of your fuel policy. We've rented from other companies before and everyone has their own way of doing it and your front desk should have said something about your policy. Lastly, your contract has a space for a signature from the person picking it up. My husband didn't sign it because he was told it was simply a 'receipt' for the online reservation. This is a clear attempt by your front desk staff to conceal the additional charges. I will be disputing this claim with my credit card company and emailing and calling your higher management with my complaints. We have never had an issue like this with other companies and will never use U-Haul again!

Kristy H.
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was supposed to receive a discount due to inventory issues at the Sandy/Portland Location. Brad informed me my rental would be $173.00. When I paid, my rental fee did not include the agreed upon discount price. I paid $243.00. Extremely unhappy that I did not receive agreed upon rental fee. Need to be able to get refund for difference in agreed upon rental fee.

RONALD FRANK M.
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Le client n'a pas laissé de commentaire.

mark A.
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This U-Haul was efficiently run. No improvements necessary.

CORYKRISCHEN LEE L.
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Not charge them for 4 days of usage with no exchange to any bit of refund when the trip is less than a day long & all equipment is returned 2.5 days early.

Caitlin R.
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We received the truck w/less than a 1/2 tank of gas. To refuel to a point that we did not receive it is disingenuous to say the least. To charge 40 to refuel beyond the point that we received it is just taking advantage of your consumers. Fortunately there are other companies offering the same truck rental service uhaul does. Easy fix to never use you all again.

Krystina L.
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They were the best

Kathy M.
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The young man that took my equipment was awesome. He was professional, efficient and a delight to interact ... give this young man a raise and model your other employees after his great demeanor. Thank UHaul for making drop off so easy.

DIANA MEI D.
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Cody was very knowledgeable, friendly, kind, and efficient. He was very helpful with me and everyone I saw him helping. Travis also very friendly and kind. Thanks for a wonderful staff.

Brian G.
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Le client n'a pas laissé de commentaire.

GERALD J.
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Can't think how to improve on ‘Great'!

Tyler G.
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Le client n'a pas laissé de commentaire.

Amr Z.
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The guy who checked me in and out was very very slow and he was very rude. He charged me for smoking even though the manager or assistant manager said he doesn't smell any smoke in the truck.

ERNEST ROYAL H.
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2 hours of grace time for return. Always fill trucks with fuel before renting so customer can just fill up and not has to figure how much fuel.

RICHARD R.
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Le client n'a pas laissé de commentaire.

JANET SUSAN H.
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Le client n'a pas laissé de commentaire.

Peter B.
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Le client n'a pas laissé de commentaire.

RICHARD KENDIG W.
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The trailer we reserved ahead of time was not available. We reserved it for 8:00 in the morning. There were 2 trailers there but both had flat tires. We could pick one up at another U-Haul, but the location was almost an hour away. The guy at the Salem location was very apologetic, and I know it wasn't his fault. But we won't be using this location again.

THOMAS LEON S.
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Le client n'a pas laissé de commentaire.

EMILANO M.
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Outstanding service, would recommend to anyone.

VELMA A.
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Very professtional

Nicole P.
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Le client n'a pas laissé de commentaire.

TRACY LYNN L.
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Le client n'a pas laissé de commentaire.

CHRIS S.
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I was in and out in six minutes. I drive past the Salem Silverton store to get here, since I've had three bad experiences there. The 12th street location has been good for me, including having supplies that I purchased online ready for me before I got there. Thank you!

Wayne T.
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Le client n'a pas laissé de commentaire.

Stephen M. | Expérience générale |
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Staff very helpful

lloyd d. | Expérience générale |
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Very good to work with, very happy!

Non reviews have been submitted for this location.

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