Customer Reviews for U-Haul of South Salem

3 408 évaluations

1395 12th St SE   Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

(503) 364-2165

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 364-2165

1395 12th St SE
Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Truck was well maintained but the floor was filthy on both the drivers side and passenger.

Rene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

The reservation was clearly spelled out and the 15 foot truck was waiting for us to pick up.. The return of the truck was simple and easy. Good job U-HAUL.

MARK JAMES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL THOMAS S. 
Évaluation :
4

Employee was kind and gave me a rate on vehicle that was not available. Thank you so much!!

HEIDI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lea S. 
Évaluation :
1

Employee was sick with Covid and said did not want to be at work when I picked up the truck. No walk around, and when I returned the truck I had the gas exactly where it was when i picked it up and the other. The second employee seemed confused and informed me he was going to charge me more money for gas. Absolute terrible experience, I will never rent a Uhaul again.

GREGORY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE MARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID WAYNE P. 
Évaluation :
1

The person who helped me with my reservation was very rude and inconsiderate I Camino parked close to building out of the way do to my disability my handicap placard posted very clearly in plain site I was in the store for a few minutes before the person came to n and told me me if I wanted to be helped I need to move my car to the street I then said I have a reservation to pick up a truck agent then said I understand that but I can't help you until you move your car to the street I'm disabled I understand the parking situation in that location but I was out of the way it was early for that very reason I chose that time to pick up and bottom line I will not use this location or recommend this location and will post my experience with this location on all my Facebook groups in the Salem area

MICHAEL TED R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCIS PAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY LEE G. 
Évaluation :
2

I was told I could rent the vehicle for 24hrs and it would be 1 day charge. I told the representative at the store location that I should be done by 6pm but i will let you know. I needed to keep it for the 24hrs and the person on the phone said I get charged for 2 days now. Also, the gas tank was sent less than a 1/4 tank, which made it super inconvenient

MARK WILLIAM A. 
Évaluation :
5

Helpful and to the point

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK WILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conner C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY LYNN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony R. 
Évaluation :
5

Very easy rental. Quick in and out.

Michael D. 
Évaluation :
5

Great staff

RAY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiana S. 
Évaluation :
3

Have your young male employee have more respect for the customers. The one that helped me pick out the trailer and hook it up had not enough respect. Other than that it was great. I appreciate you and thank you very much.... Happy holidays from me to you............

ROCKIE M. 
Évaluation :
5

Easy. Nice staff. Thank you!

RUTH M. 
Évaluation :
5

Great service!

RUDY BRUNO G. 
Évaluation :
4

Mileage on vehicle was actually 0,4 more than stated on the original contract. As it turned out I drove exactly 67 miles which was the allotted mileage on my original contract yet I was still charged for the 0,4 miles. In addition I returned the vehicle 15 hours before my scheduled return time.

MARK ANTHONY A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LAURA B. 
Évaluation :
5

Very fast and easy picking up and dropping off.

APRIL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY KENT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S P. 
Évaluation :
4

Gas guage was not well maintained. I traveled 9 miles and put $15 in the tank prior to returning the vehicle. The gas was $3,65 per gallon. I was charged over $8 when I returned the vehicle even though the service rep acknowledged that I only traveled 9 miles. Not a huge fan of what I perceive as a known issue which overcharges customers.

JAMES L. 
Évaluation :
5

The van still had the “new car smell”. It was easy to drive and was perfect for what we needed to haul. The employees were personable and capable.

LORI JEAN C. 
Évaluation :
3

No suggestions. Everyone was kind and very well mannered. Equipment was clean and ready to go. Check out an in was super easy.

FREDERICK JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandie A. 
Évaluation :
4

I would like to have written confirmation of the return rather than waiting for an email confirmation. I had to go in and ask for a signature for immediate proof of return

Norman P. 
Évaluation :
5

Wish you had a full u haul location in Woodburn oregon

CARL DONALD C. 
Évaluation :
5

Customer service was perfect. The young lady who helped me with both the hitch-up and the return was helpful and knowledgeable. And the check-in and return procedures were quick and easy.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE RENEE W. 
Évaluation :
5

Staff was friendly and helpful

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
4

The key I was given was very difficult to start the vehicle and should be checked or replaced with one that works with the ignition lock. It appeared to be a poorly made duplicate.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA P. 
Évaluation :
5

All is good

RODOLFO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thom W. 
Évaluation :
4

none

Randy A. 
Évaluation :
5

The person behind the key-board knew his business, and was very helpful. Merci

JOHN FRED W. 
Évaluation :
2

I've avoided UHaul truck rental for several years now. Every time I have had to use you it sucks. It is always a stressful experience that leaves me pissed off. Whether it's being sent to a different location bc of truck inventory issues, surprises at checkout with size of truck or return time, it's always horrible. There are only 3 options for moving truck rental in Salem, and all of them are awful. It's like Russian roulette of who is less worse to use. I hate Uhaul.

DENISE B. 
Évaluation :
1

FALSE ADVERTISEMENT; Was seriously overcharged! 19,95 in town my butt! I got charged over 200 dollars for truck rental and 25mileage....nothing more-no extra services, equipment or packing materials. No damages charged....just simple intown small truck rental!!!

Jennifer S. 
Évaluation :
3

The truck I rented smelled of smoke and b.o. The dome light inside didn't work, the headlights were so dim I could barely tell they were even on. The window handle on both sides were missing part of the handle. No one came out with me to look at the vehicle before I left.

MICHAEL Z. 
Évaluation :
5

Parking is really tight, challenging getting the trailer out of the spot in the back

JENNIFER ARDENE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Our truck was clean and our service rep was very helpful. We had some unsafe issues today with the brakes not engaging properly and the truck accelerating unexpectedly after depressing the brakes. My husband had to shift into neutral to stop it. We reported this when we dropped it off - it should be repaired before renting again. One time the truck lurched into oncoming traffic on a freeway when the brakes didn't engage properly. It was very scary.

NORINE WEST P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY A. 
Évaluation :
5

The staff was right there to unhitch the trailer right away . I was there less than 5 minutes..

Margaret E. 
Évaluation :
5

Not much. Very smooth and professional

THEODORE CALVIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Didn't have to wait he came right out and unhook the trailer for me

Julie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEEGAN R. 
Évaluation :
4

I was not told about the extra charge for mileage overage.

Desiree S. 
Évaluation :
2

I followed directions for the Mobil app but unfortunately the bar code on the vehicle was so worn out it didn't work so the app was useless for after hours drop off. I had it way less than 24 hrs and got charged way more than quoted. I will use a different company (for the first time) going forward. Got charged for extra mileage when I didn't differentiate from my address and plans reported. Disappointed in my overall experience.

KATIE LEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
3

staff a little better

Stephen L. 
Évaluation :
5

Be sure to check your reservation daily to be sure of the correct location as it may change and the store hours may be different.

CATHERINE MARIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel G. 
Évaluation :
5

Everything was great, very helpful workers.

GREGORY DENNIS M. 
Évaluation :
4

The owner was friendly and helped a great deal.

FARRAH M. 
Évaluation :
5

Great manager! Great customer service ethic.

GEOFFREY MADISON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILIAN J. 
Évaluation :
5

We always use this location even though it is no where near the closest to any of our recent moves in the past 15 years. Great service, always prepared, friendly, helpful.

Rob P. 
Évaluation :
5

This is my go to place for rental of trucks and trailers.

DENNIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG H. 
Évaluation :
4

I drove the uhaul 15 miles and had it returned in under 2 hours and after paying for the initial rental, damage waiver and putting 5 bucks in the tank before return it cost me $70+ for what is basically advertised as a $20 rental. I know that's base cost but come on your pricing and not pro rating for unused miles is ridiculous.

Jacob V. 
Évaluation :
4

You guys are awesome!!!

Kristin S. 
Évaluation :
5

Great service and the truck was clean and operated perfectly!

MICHAEL L. 
Évaluation :
3

They said I would have a receipt emailed to me but I never received one. Also it seems like weekend mornings there should be multiple people working the desk. I came in to pick up on a Sunday morning at 9:30 and had to wait about half an hour in line because other people are picking up too

SARAH VALLETTA W. 
Évaluation :
3

The sales lady didn't know that a hitch electrical harness was installed and ready to go on my Crosstrek, which meant I spent 3 hours tearing the panels of my car off to install a new harness. The manager/owner DID know and rectified the situation by showing me where the electrical connections were located.

Timothy B. 
Évaluation :
5

It was great and everything was ready my agent was so nice and polite with a great sense of humor

BELINDA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAFAEL H. 
Évaluation :
4

You all were most excellent with me. Thank you so much!

astra M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bailey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICE G. 
Évaluation :
2

Very unfriendly atmosphere. Wearing a worthless mask seemed to be the most important item for customers, all while the clerk is masked, hiding behind a plastic barrier, and handling credit card, license, and paperwork. No chance of infection there! She was efficient but neither welcoming nor friendly. While retrieving the trailer, she left the store and office area totally unattended, which is a reall no-no. Upon return, the young man working the lot was rude, sarcastic, and unprofessional. He obviously had very poor training and supervision. While U-Haul had copies of my driver's license, credit card, e-mail address, phone number, and vehicle information, the clerrk insisted on the name and phone number of a friend . . . just in case I did not return the trailer. Why would you rent a trailer to such an unstrustworthy individual in the first place? I do not appreciate the clerk taking a picture of my license on her phone . . . how can we be assured that information is kept in confidence? I won't be back, and have a sneaking suspicion your other locations are of the same caliber!

MARK LINN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
1

During the time I had the truck. I replaced the windshield wipers because they were bad. They would chatter thus not working. I paid 16,95 for two replacement blades.. The steering wheel would shake around 50 MPH. The front brake rotors are warped and caused extreme shaking of the front end causing it to porpoise. Not very safe. I returned it and told the employee the problems with the truck. I also gave him the WW packages. He was very different when I rented it. He was very helpful and pleasant when I rented it and when I returned he acted as thought I was trying some scam. Never got reimbursed for 16,98 that I spent on the wipers. Overall a shitty experience. I won't return there and will let anyone know how bad it was.

KEVIN RONALD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abby B. 
Non les évaluations ont été soumises pour cet établissement.

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