Le client n'a pas laissé de commentaire.Eduardo R.
Customer Reviews for U-Haul of Southside Plaza
Pour nous contacter
Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JULIAM K.
Super nice and helpful folks working there.William K.
The lady who checked me when I picked up the truck was very nice. She explained things great. Now the lady who was there when I dropped off the truck, she was a bit interesting. I had to wait cause she was on the phone dealing with a issue but that was not the problem. When she did get off the phone, I dont believe she said hello at all. She was just like dropping offâ€¦ ok u will be emailed a receipt. Ok thanks bye. I did drop the truck off early, so I thought the total would be a little different. But because it was like ok key get out, I didn't get to ask any questions.Samantha A.
To whom it may Conserve,U should have Senoir Discount.Margret B.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.SIMONEMONIQUE B.
Le client n'a pas laissé de commentaire.James S.
The 2 young ladies that I encountered in the store were extremely tentative, knowledgeable and friendly. Three major keys to outstanding customer service. I would definitely recommend this location to someone else and use them again myself.. Thank you UHaulDavid P.
DeNita was absolutely amazing. She gracefully handled some very difficult/rude customers in front of us in line, and did an amazing job taking care of us while handling everything else going on in the store by herself with no other staff on hand. Thanks DeNita!Carlie H.
They did a great job...wonderful customer service. Place was clean and organized. Lots of choices for inexpensive boxes and supplies.Dale N.
Le client n'a pas laissé de commentaire.Cassandra B.
Fast friendly serviceCarla B.
Amazing customer service, please ask for Ms. Doja she will take amazing care of and what ever you made need. Excellent and fast service. Was able to to get what I needed with alot of kindness. I will definitely be coming back and refering to lots of friends!IRIS JASMIN D.
Have the truck clean, the mileage and the fuel correct and ensure the back of the truck is unlocked. The clerk that checked me out was great and friendly and so was the clerk that checked me in. She came to my truck even though they just closed. I had an issue and she addressed it for me instead of telling me I had to wait for the following day!! Thank you!!Jiezelle W.
Le client n'a pas laissé de commentaire.COURTNEYDOMINIQU C.
Le client n'a pas laissé de commentaire.aubrey J.
Le client n'a pas laissé de commentaire.courtney B.
Le client n'a pas laissé de commentaire.Alina K.
Le client n'a pas laissé de commentaire.Jermaine R.
Everything was excellentCesar A.
Le client n'a pas laissé de commentaire.Rasheed A.
Le client n'a pas laissé de commentaire.Joe C.
Hire more people for the weekendJERMAINEANTHONY R.
Assistant was not helpful at all, had attitude, and tried to charge me $20 for a hook up fee that's supposed to be included, I had to hook the trailer to my own vehicle...I WILL NEVER USE OR DEFINITELY NOT RECOMMEND THIS FACILITY TO ANYONEDANNYMARQUIS S.
Le client n'a pas laissé de commentaire.Tieojay S.
Check in experience was not great - waited in line behind one person for 15+ minutes as they were having technical difficulties and the staff seemed distracted. Also has technical difficulties at drop off due to a â€œslow computerâ€. Staff was very kind, however.Zachary K.
It is almost Criminal for your Company to have anyone drive that Truck But OH I bet its because of the Location Uhaul you know what you are doing and to who your doing it too Thank YouMichael M.
Le client n'a pas laissé de commentaire.Denita H.
i waited 40 minutes for them to locate the keys to the truck and clean it. truck was given to me on 1/4 of s tank i took a picture with your stupid app that does not work the agents lied about my deposit so u took majority for fuckin gas that was never in it to beganEverlena G.
Le client n'a pas laissé de commentaire.Jermaine R.
Have a better customer service employee. Had to load up myself. Waited on employee. Walked back in he was on his phone. Looked at me and said how can I help you after having me wait 11 minutes. He forgot I was waiting for him. I rent from uhaul all the time and this is not my first encounter where employees don't want to do there job. When does a customer have to load a trailer without anyone properly training them on what to do? Who's at fault the customer or the employee if something happens. Yes there is a video you can watch when you return it but it needs to be mandatory that the equipment is properly connected to the customer vehicle by uhaul employee. This is a ongoing problem that needs to be addressed to mitigate issues in the future.TAMARKION B.
Le client n'a pas laissé de commentaire.MALCOM F.
The general manager and the associate there that helped me were super friendly, proactive, and helped me through my transaction with ease. As I was having a very stressful day. KUDOS to them Thank you.charla G.
The gas pedal on the truck we rented was loss. I had to step on the very bottom of the pedal or else it would flip up. The truck rattled very badly. And it made a lot of strange sounds.Shantyl G.
Le client n'a pas laissé de commentaire.Aiyana C.
Le client n'a pas laissé de commentaire.Leonda J.
Le client n'a pas laissé de commentaire.Diane D.
bigger isle spacetessia D.
Efficient and cheerful employees. Good experience.GEORGE F.
Trailer had a brake fluid leakAlejandro A.
Keep the good work up!!CONNIERENEE P.
Le client n'a pas laissé de commentaire.ROBERT HENRY M.
Le client n'a pas laissé de commentaire.ZIEARACHANTELL A.
Le client n'a pas laissé de commentaire.TERRANCE JAY N.
Le client n'a pas laissé de commentaire.Ronnetta B.
The charges on this account is outrageous please contact me at +18044970817COURTNEY VALENTI B.
Nothing, Kiara was exceptional that we an asset to the U-Haul brand because of her I would recommend this location to anybody very competent kind patient and believe me she needed to be patient with me. Kudos to Kiara please recognize her for her exemplary service!!Byron B.
Le client n'a pas laissé de commentaire.JAVIER SANTIAGO T.
Le client n'a pas laissé de commentaire.KELLYLAMAR H.
Le client n'a pas laissé de commentaire.SEBASTIAN ALEXAN P.
Le client n'a pas laissé de commentaire.CATHERINE ANN S.
Le client n'a pas laissé de commentaire.LESLEY BRITTANY B.
Le client n'a pas laissé de commentaire.Zaneta B.
Continue with the good Job ThanksREY ANTONY A.
Le client n'a pas laissé de commentaire.Shirley C.
Le client n'a pas laissé de commentaire.Jimmy H.
Le client n'a pas laissé de commentaire.PATRICK LEE E.
Le client n'a pas laissé de commentaire.KEVLEENA SHENESE W.
Charged me for gas when I refueled before returningSHANNON DAWN H.
Did not have my truck that I reserved so had to get a smaller one which cost me more money in mileage had to make several tripsSAMANTHA C.
Le client n'a pas laissé de commentaire.SHANICE N J.
Le client n'a pas laissé de commentaire.JESSICA MARIE C.
Le client n'a pas laissé de commentaire.NASTARSIAN M.
Le client n'a pas laissé de commentaire.DERON VERNILL M.
So I put down $92, where did that ho because I see they charge me $101â€¦.NYTASHASHERRE' C.
I love the south side location the employees are wonderful and wellCHARLEAN A.
Le client n'a pas laissé de commentaire.CHARLES WILLIAM G.
Le client n'a pas laissé de commentaire.Darla K.
The pickup and drop off process was so painful; I really hope I don't have to rent a uhaul again but if I do it won't be hereTAYLOR Z.
Very friendly and efficient staff. Trucks are well maintained and very clean.DAVE PLANCK H.
Exceedingly helpful and kind!MICHAEL H.
Staff was quit knowledgeable about their product, had me in and out quickly, no long linesJEROME SIMON E.
Le client n'a pas laissé de commentaire.CHARLES ANTIONE V.
Le client n'a pas laissé de commentaire.ANGELAT B.
Super quick. Super easy. Super helpful. These guys made a stressful move a smooth as butter.Jeremiah R.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.ARTHUR FRANK J.
I rented a car trailer and was very pleased. I will definitely be renting more U-Haul equipment in the future.ROBERT EDWARD D.
Le client n'a pas laissé de commentaire.ARTHUR FRANK J.
Le client n'a pas laissé de commentaire.TAMIYA JADAI N.
Le client n'a pas laissé de commentaire.Nicholas S.
Vehicle was not ready until 45 minutes after the scheduled pickup time. Service was rude and condescending as well.Morgan J.
My bill wasn't clear, I feel as if I was over charged.SYED ARSAL A.
Le client n'a pas laissé de commentaire.JEROME SIMON E.
I always go to this location and everyone there are so wonderfulCHARLEAN ANNETTE G.
i don't understand why a hundred dollars was taken from the card.could someone please explain this to me cause i don't understand. thank you.KEITH ALLEN E.
I had a 10am reservation and when I arrived to check in, the truck was not ready. I had to wait 30 mins for the truck to get cleaned out and checked in. Having to wait made me late. Very disappointing. I would suggest to have all trucks and Uhauls cleaned and ready to go prior to someone's reservation because if not, what is the purpose of a reservation.Janai B.
Le client n'a pas laissé de commentaire.Latosha Y.
If you Local you shouldn't have to pay for mileage.MELISSA ANN A.
Staff person was greatMATTHEW J G.
More stuff on hand an Saturday mornings.LARRY G.
Increase the fuel level in the trucks before customers can leave. The fuel level that was in the truck i rented was only 50 miles. So I to buy fuel twiceKHALIL A K.
Le client n'a pas laissé de commentaire.ANTHONY C.
Le client n'a pas laissé de commentaire.Justine O.
Wonderful service.LARNEIL R M.
The owner called me twice and accused me of stealing his truck, which I had returned the night before while the store was open. I'll never use this uhaul location again. I'll actually go out of my way to rent a truck from a different location.NICHOLAS COLE G.
Only one associate in store at time of my pickup who was on a very lengthy call with customer. Therefore the skip the line check in did not work. There were 2 people waiting! Finally another associate came in store.Mamie W.
Le client n'a pas laissé de commentaire.ALRINA N.
I have rented from Uhaul over the last 30 years and have always had great experiences. This particular location could be greatly improved if they were seeing the Customer as the important piece to the Uhaul business . They have not treated me fairly and were not interested in doing what is right for the Customers. It cost me double the money on storage unit and time missed from work, as well as having to rent a truck and pay twice for that. It was totally unacceptable and I will no longer deal with the Uhaul location at Belt Boulevard Richmond, Va.LESLIE CHRISTINE H.
Services supplémentaires à cet emplacement
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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