Customer Reviews for U-Haul of Southside Plaza

1 918 évaluations

500 E Belt Blvd   Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)

(804) 231-9173

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 231-9173

500 E Belt Blvd
Richmond, VA 23224
(North of Hull St at Hull St and Belt Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES WILLIAM G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darla K. 
Évaluation :
1

The pickup and drop off process was so painful; I really hope I don't have to rent a uhaul again but if I do it won't be here

TAYLOR Z. 
Évaluation :
3

Very friendly and efficient staff. Trucks are well maintained and very clean.

DAVE PLANCK H. 
Évaluation :
5

Exceedingly helpful and kind!

MICHAEL H. 
Évaluation :
5

Staff was quit knowledgeable about their product, had me in and out quickly, no long lines

JEROME SIMON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES ANTIONE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELAT B. 
Évaluation :
5

Super quick. Super easy. Super helpful. These guys made a stressful move a smooth as butter.

Jeremiah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR FRANK J. 
Évaluation :
5

I rented a car trailer and was very pleased. I will definitely be renting more U-Haul equipment in the future.

ROBERT EDWARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR FRANK J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMIYA JADAI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
2

Vehicle was not ready until 45 minutes after the scheduled pickup time. Service was rude and condescending as well.

Morgan J. 
Évaluation :
1

My bill wasn't clear, I feel as if I was over charged.

SYED ARSAL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME SIMON E. 
Évaluation :
5

I always go to this location and everyone there are so wonderful

CHARLEAN ANNETTE G. 
Évaluation :
4

i don't understand why a hundred dollars was taken from the card.could someone please explain this to me cause i don't understand. thank you.

KEITH ALLEN E. 
Évaluation :
3

I had a 10am reservation and when I arrived to check in, the truck was not ready. I had to wait 30 mins for the truck to get cleaned out and checked in. Having to wait made me late. Very disappointing. I would suggest to have all trucks and Uhauls cleaned and ready to go prior to someone's reservation because if not, what is the purpose of a reservation.

Janai B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latosha Y. 
Évaluation :
5

If you Local you shouldn't have to pay for mileage.

MELISSA ANN A. 
Évaluation :
5

Staff person was great

MATTHEW J G. 
Évaluation :
3

More stuff on hand an Saturday mornings.

LARRY G. 
Évaluation :
5

Increase the fuel level in the trucks before customers can leave. The fuel level that was in the truck i rented was only 50 miles. So I to buy fuel twice

KHALIL A K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justine O. 
Évaluation :
5

Wonderful service.

LARNEIL R M. 
Évaluation :
1

The owner called me twice and accused me of stealing his truck, which I had returned the night before while the store was open. I'll never use this uhaul location again. I'll actually go out of my way to rent a truck from a different location.

NICHOLAS COLE G. 
Évaluation :
3

Only one associate in store at time of my pickup who was on a very lengthy call with customer. Therefore the skip the line check in did not work. There were 2 people waiting! Finally another associate came in store.

Mamie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALRINA N. 
Évaluation :
3

I have rented from Uhaul over the last 30 years and have always had great experiences. This particular location could be greatly improved if they were seeing the Customer as the important piece to the Uhaul business . They have not treated me fairly and were not interested in doing what is right for the Customers. It cost me double the money on storage unit and time missed from work, as well as having to rent a truck and pay twice for that. It was totally unacceptable and I will no longer deal with the Uhaul location at Belt Boulevard Richmond, Va.

LESLIE CHRISTINE H. 
Évaluation :
5

The guy at the front desk was really nice & professional!!! His customer service was divine!

AMBER W. 
Évaluation :
5

Great staff an friendly

EARL S. 
Évaluation :
1

Truck rented to me smelling like weed and the gauges did not work properly. I put in a complaint and did not receive a call like I was supposed to. I had to consistently call until I reached the manager days later😡 She tried to put the issues off on me. Never renting from them again.

DAYNA W. 
Évaluation :
1

Need new employees

TESSA MONAY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON D. 
Évaluation :
3

The associates were really nice but the truck I rented broke down. Very disappointed that I rented a truck that was in no condition to be driven. I had to spend time calling road side assistance, not part of the day I had planned. 😟

SHERIEPERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RYANHUNTER THOMA W. 
Évaluation :
5

I would recommend any friend in Richmond to them.

ALEJANDRO DAVID B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVIDANTHONY W. 
Évaluation :
5

We dropped the trailer off after hours and it was dark. The location was easy to find. Getting in and out was good. We backed the trailer in, in unhooked, took pictures and were gone. Went well.

KENNETH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
1

The Van I received was deplorable. I have never seen anything like it. They said someone had it for days and they didn't have time to clean it. I cater. I didn't want to put food in it!!!

PEARL WEST T. 
Évaluation :
4

Our location for pick up was moved per your company request. It was not as convenient but the staff was very helpful and timely at the new location. The drop off in Idaho was timely and efficient too. Merci.

JAMES F. 
Évaluation :
2

Upon immediately starting the truck I had to put fuel in it because there was less than 30 miles of range in the truck. Which is not acceptable. The fuel credit of $2,7 does not cover the $3,14/gallon of fuel I paid for to fill your vehicle. The lock provided with the truck did not function because the locking mechanism was bent out of shape so instead of casually loading the truck over the day I needed to load it all at once.

IAN PATRICK B. 
Évaluation :
3

The woman that closed out my information was rude

Sharee B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC D. 
Évaluation :
2

We rented from an actual Uhaul store. The only lights that worked on the trailer was the right turn signal and right brake. There were no running lights at all. It was extremely dangerous driving at night especially since the trailer blocked the bottom truck lights. We specifically asked the manager if all the lights worked before we left. We reserved an appliance dolly, but there wasn't one available when we arrived. The online reservation system didn't cancel a previous reservation although we received an email saying it was cancelled. The third party uhaul vendor called and asked if we still needed the truck several hours after the cancelled pick up time.

KAREN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYLSHERARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELLRAY T. 
Évaluation :
2

The lady manager didn't seem welcoming because she looked upset and didn't even smile throughout the whole service at the desk and that made me uncomfortable !!!!!! That's not a proper trait of a manager she has to do better !!!!!!

Margaret A. 
Évaluation :
4

Was a little upset that I reserved a appliance dolly and they did not have one available.

CANDICE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA ELISABETH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLES'SON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breauna B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RAYMOND D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN CLAUDE N. 
Évaluation :
5

Thanks for attend so quit.

sonia C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HYLA BLONDELL J. 
Évaluation :
1

Be clear and consistent in communication. Holding a customer responsible for a blown tire makes no practical sense.

DAVIDC E. 
Évaluation :
5

Good customer service very pleasant experience

BARBARA ANN J. 
Évaluation :
4

Ce n'est rien

BERLINDA LEE C. 
Évaluation :
5

Great experience!!

FLETCHERN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA K. 
Évaluation :
3

Improve customer service by being more transparent with add on fees and extra charges and also have more than one person waiting on a customer . It would speed up the time spent waiting to be helped... Also there needs to be a rewards system or discount system for small minority businesses in the local area. Covid has hit alot of small business hard and extra help from services like you guys would contribute to getting back our community and economy where it needs to be that way we are helping eachother grow and thrive freely.

ASHLEY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SALENATAMICA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN L. 
Évaluation :
5

S.O.

KWABENA N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KACIEDALE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alyssa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KYLEPATRICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIALASHAUNE M. 
Évaluation :
5

Let's see if anyone reads. I am very unhappy with Uhaul. I reserved at a different location “guaranteed.” This location wasn't close to my house but the closest one wasn't guaranteed…apparently that doesn't mean anything. When I arrived I was told I was at the wrong location. My reservation had been moved with no notice! And, I'm paying by the mile and I had to travel 5 miles away. There was a truck there but it was reserved. During the drive to the new location I passed another uhaul location with trucks yet I had to travel to get mine. Not sure why I could be given the one on site and someone else travel to get there's. Not happy. I would like credit for the mileage paid to travel back/forth. I'm also going to review the significance of “reservation guaranteed.”

Dawn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JADA SIMONE S. 
Évaluation :
2

Hire more people with experience. Manager should be on duty at all times. New comers at this location should be properly trained.

DEACHECA ANN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIMEL A. 
Évaluation :
5

You need to keep the staff members that issued me the keys to the truck and received the keys after I turned the truck in; I came there just to get a vehicle but they made my day better by their demeanor, enthusiasm and happy-go-lucky attitudes. I hope that they flourish in the company because they definitely make me want to refer uhaul to other people (at that location).

JASONANTOINE C. 
Évaluation :
5

Great service. The young lady that help me was very professional. She was the only one there at the time due to a co worker calling in sick. She helped the customers that came in, answer the phones….she was awesome. These ate the type of people that deserve promotions or raises immediately. She was cool under a stressful situation! Great job!

SHEVIN ARDELL R. 
Évaluation :
1

I was wrongfully charged a gas fee. Although the tank was full and I had photo proof that the tank was full upon return. I called to speak with the store and was abruptly placed on hold twice and had to wait for over 40 minutes. I finally was able to speak with a representative who informed me that I should be receiving a call from them but I never received a call. This is by far the worst experience I've ever had with this company. I will never do business with them or refer anyone to this location ever.

AALIYAH MICHELE H. 
Évaluation :
5

Good service

JOSE A C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LOUIS A. 
Évaluation :
5

The Jamaican girl was lit!

TODDMICHAEL O. 
Évaluation :
5

This location made it easy for me to do business with them. They shared the emergency number with me, in case there were any mechanical issues, and they walked out to the truck to notate additional scratches that weren't previously marked. No complaints.

DARLENEYVETTE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY J P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BUETELTOMAS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ANDREW R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLINTO ANTONIO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
4

Tell about the mileage one will use when driving back and fourth! For instance I always give low miles that I will drive thinking to save money! That's not the casr

ANNE WIGGLETON R. 
Évaluation :
5

This location is always nice and clean and Customer Service Representatives are always courteous and professional.

ANGELAWINSTON F. 
Évaluation :
4

Staff was very friendly and helpful.

WILLIAM JOSEPH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE RENATA HOL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Non les évaluations ont été soumises pour cet établissement.

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