Évaluations des clients U-Haul of St Johns

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of St Johns

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Meredith C.
Évaluation :

Gas gauge was broken, truck was given to me on “E”, I was given a $25 dollar discount but ended up putting $28 in the truck to get the gauge to read 1/4 tank. Person working the front desk and was rude and unhelpful even when I told her I thought the gauge was broken. Very unsatisfied, won't rent from here again.

Rodney B.
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We were told that it was open until 8 pm. At 6:55, the clerk had closed down and was leaving. He did not help with where to park (it was dark) or how to do uhaul/share.There was an additional charge the next day and no one could explain it. Alexander was rude and condescending on the phone and once transferred it still could not be explained. They emailed 6 different receipts/copy of contracts which still did not explain it. Very poor service at this location.

Elija W.
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Gas was so off charged way to much than what I was told I would pay on line

Vincent S.
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Per mile rate charges should the same 7 days per week truck rentals. Charging higher per mile rates on weekend truck rentals is a form of gouging working people who are limited to moving on weekends.

Betty M.
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Le client n'a pas laissé de commentaire.

RICHARD P.
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Fast efficient friendly service!!!

Brendan K.
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Twice in the last two months I've been in uhauls, and the website has always had errors when trying to do a self return after hours. The first time I was with a friend and the website wouldn't even let her start the process. This time, I went through the process, took the necessary photos of the dash and the car, and once I was at the last page and clicked submit, it refreshed to the starting page and I had to do it all over again. My only thought is maybe my last image wasn't done uploading, but that shouldn't cause the entire process to reset with any warning.

Jade H.
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Have your employees wear masks.

Edmond Z.
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smooth first experience renting a trailer

Jason C.
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Le client n'a pas laissé de commentaire.

Krystina F.
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Le client n'a pas laissé de commentaire.

Christopher D.
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Le client n'a pas laissé de commentaire.

Elise L.
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The mobile app check in process sucks. Having to do live verification isn't reasonable to expect. I would have had to notify people ahead of time to accept a call they would think is spam. I will not use it again or rent from U-Haul again.

Kim H.
Évaluation :

The staff was great very courteous and helpful. Had me in a U-Haul rental and on my way in just minutes. I was disappointed that when bringing it back to the store, I was trying to fill the tank and the gas tank had been tampered with and the line was cut and gas poured out of it on the ground at the gas station. I know that it was not fault of the employees at the store but it would be beneficial to the customers and the employees to put up a fence around the trucks left there overnight. Overall the transaction between myself and U-Haul stores were good and they mad it right for me about the rental I rented, I would go back to that store and also recommend them to friends and family. Kudos to the staff!!

Karen U.
Évaluation :

Truck was listed as being full of fuel. Tank was at 3/4 full. The agent at the Lombard location did correct our rental agreement to show that amount. However when we went to fill the fuel tank before returning Gasoline poured out from under the truck. At the return location in Hazel Dell the team there looked under the truck and saw that the fuel line was cut. So when we picked up the truck it had not had a complete inspection, cleaning & refueling or this problem would have been noted. We were a little upset that we'd been driving a truck around with a cut gas line. The location at Lombard is very near a homeless encampment so they may want to do more complete checks of all their vehicals before sending them out on the road.

JASON J G.
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Le client n'a pas laissé de commentaire.

Teresa W.
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Le client n'a pas laissé de commentaire.

Takahiro S.
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Le client n'a pas laissé de commentaire.

Katie R.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Le client n'a pas laissé de commentaire.

NICOLE LORET G.
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Le client n'a pas laissé de commentaire.

Vanessa C.
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Couple of things, the mobile pickup is ok except I had to go into the facility to get the keys. Normally this would be fine, but in this case all employees were wearing their masks with their nose out which does nothing to prevent the spread of Corona virus. Additionally the truck needed an oil change and as such I couldn't confirm the mileage. Additionally upon return the app couldn't find my location so I had to trust that it would be checked in correctly.

Carmen F.
Évaluation :

They were extremely helpful and understanding in my situation. I know I might have been rude and upset, but they worked with me and got me out of there as fast as they could. I appreciate their understanding and working with me.

ANITA CHRISTINE R.
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There was lots of pet hair in the uhaul.

Nora P.
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Easy in, easy out.

Paul R.
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Did not have the blankets we reserved and the truck did not have a full tank of gas. I would expect to start off with a full tank of gas. If this is not the norm and you rent trucks with a 1/4 tank on a regular basis, you should change your process.

Katherine L.
Évaluation :

1) When using the pickup app, you should allow customers to complete any approval steps before pick up. It took 30 mins to be approved. 2)If check in via app takes longer, the staff at check in should offer to help make check in easier by taking over. 3) Whats the point of the app pick up when you have to wait for the guy at the front desk to give it to you anyway

Scott W.
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Good staff.

Ray C.
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Le client n'a pas laissé de commentaire.

Ken B.
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Maybe vacuum the trucks.

Chancey G.
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Le client n'a pas laissé de commentaire.

Susan V.
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Everything went smoothly, from reservation to return. Thank you!

Amber M.
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The mineral king store took my debit card and stated it was only for incidentals and the Oregon store would charge my card. This was not the case. My debit card that I originally used at the mineral king was charged so more clarification and understanding would have been nice

Laura J.
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I was overcharged for both mileage and fuel.

kristine M.
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Le client n'a pas laissé de commentaire.

rose mary W.
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I was charged to much money the receipt i was handed the day I picked up the truck Is a total different from the receipt that was mailed to me after turning in the truck the next day on time I was told i would get a call from a manager within 48 hrs it past 48 hrs

Kramer K.
Évaluation :

The team working on this day were really unhelpful - I tried to self-check in but the app was glitching. I was also given incorrect information on how to properly add an additional driver. Thank god I spoke with the Tacoma location before drop off. They were much more helpful.

JOHN D.
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Le client n'a pas laissé de commentaire.

Trenton G.
Évaluation :

I payed nearly $100 to use a 10ft truck to move things from north portland to beaverton, including the expensive insurance, and the truck provided was not satisfactory at all. The passenger side mirror was held on by TAPE, and was constantly moving as we drove. I had to have my passenger roll down the window to let me know if it was safe to change lanes. I drive a box truck for a living and can tell you that side mirrors are the most important thing when driving a vehicle that you can't use a rear view mirror. It is absolutely unconscionable that uhaul would allow this truck to go out to a customer. If uhaul is not careful they could have a lawsuit coming their way for this type of negligence. The safety of your customers, who are driving vehicles that they are not accustomed to, should be an utmost priority and this priority was not displayed when I rented this truck earlier this week. If this truck is not fixed immediately, before anyone else uses it, and I am not reimbursed, I will never use uhaul again, and will opt for a different truck rental service if need be. Again, i cannot believe that this truck was given the ok to go out to customers. Uhaul of st John's needs to get its act together, because previously, i have not had any issues while renting with uhaul, but this time is unforgivable unless corrected.

Kevin P.
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Le client n'a pas laissé de commentaire.

Victor A.
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Le client n'a pas laissé de commentaire.

TAMMY D.
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Le client n'a pas laissé de commentaire.

richard W.
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Le client n'a pas laissé de commentaire.

TIMOTHY W.
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Le client n'a pas laissé de commentaire.

ella B.
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Le client n'a pas laissé de commentaire.

Zoey H.
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Le client n'a pas laissé de commentaire.

Ricky S.
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The only thing I would say about the uhaul experience is went trying to rent a vehicle it was such a long wait before talking to someone on the phone. But I see everyone use the website in order to deal with the company. But when your internet doesn't work it's hard to do so.

Sawyer H.
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After a verbal reschedule, my reservation was put under my driver's name and it led to about half an hour of extra confusion upon pickup. The person who rescheduled me also set my pickup time for 30 minutes after the reservation time we agreed upon. None of the employees were wearing masks properly, either under their noses or on their chins, never covering their nose and mouth at any given time and frequently adjusting and removing them to talk or eat at the desk.

richard S.
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Le client n'a pas laissé de commentaire.

Walter V.
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I was in the process of getting a truck with a no contact pickup and mid transaction on my phone the truck was dispatched to another customer. The truck I got had half a tank of gas and crumbs on the seat

River P.
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The side mirrors were so filthy I could barely get to a gas station to clean them.

Julian R.
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Le client n'a pas laissé de commentaire.

Robert T.
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Le client n'a pas laissé de commentaire.

Kenneth C H.
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Le client n'a pas laissé de commentaire.

Joe L.
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Already excellent customer service.

Susan H.
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The rep that checked us in was very friendly. Great customer service!

Kyle P.
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Reserved a van the day before, at pickup only waited a few minutes while another customer was being helped, no problems. Same at drop off. And my final charge was exactly what was expected.

Bradley L.
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Le client n'a pas laissé de commentaire.

James C.
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If you do everything for the next customer as you did for me they will be satisfied too. Efficient and professional service.

Dianne B.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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The mileage charge is getting a bit out of hand.

Carl T.
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give Matt a raise--he's one of your best assests

JOSH A.
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This location took a reservation for me but when I arrived they didn't have me down. Plenty of trucks and no stress but it could have been a problem.

Zara R.
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When i checked in to pick up the vehicle everything went smoothly. Upon return there was another customer having trouble with a rental. I needed to return mine and waited patiently. The employee went outside to help another customer that was also waiting. I wish that the manager would have came out to help assist his employee and keep wait times down.

Kyle D.
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No improvements needed! The Uhual was easy to drop off! The clerk that helped us was friendly.

Rick R.
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Le client n'a pas laissé de commentaire.

DARWIN D.
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The uhaul we picked up had significant grease in the back by the grandmas attic which was not cleaned out prior to us picking it up. It wasn't visible but if they had physically walked to the back of the truck they would have started to slide around it was that bad. We had movers scheduled and it took over 45mins for us to obtain the truck.

Zachary P.
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Le client n'a pas laissé de commentaire.

Danielle D.
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The staff here are awesome. Didnt take forever to get the truck

Tom M.
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I rented a pickup for 4hrs. I picked it up at 10:45am. I figured that my time started when I picked it up. My time was 10am-3pm. I started receiving calls at 3pm. "Where is the truck". I got another call at 3:45PM. "Where's the truck!!!" When I got the truck back around 4PM the attendant said that management told him to charge double!! He didn't and thank you for that. My advice is that if you need a rental for a few hours, rent it for a day. Not for a few hours. The price is the same and they won't hassle you .

deanna T.
Évaluation :

He was also in shock at the condition of the trailer. He was kind enough to verify that it was not the new hitch & wire. I paid more in ins because I was afraid this was a con in order to hold me responsible for this dilapidated trailer. I should not have been charge for this insurance and the gentleman at check in was correct this trailer should not be in commission for use. The woman who help correct the reservation was wunderful you should have more people trained by her!

jeffery B.
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Le client n'a pas laissé de commentaire.

Karen B.
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We had such a pleasant experience getting everything we needEd to help dad with his move. Thank you!

Philip T.
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Le client n'a pas laissé de commentaire.

Suzan H.
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Robert was very helpful and pleasant

Steve L.
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Everyone was very helpful and the trailer I rented was perfect.

Amber B.
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Le client n'a pas laissé de commentaire.

Sue C.
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I was happy with my rental van.

Donald D.
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Thanks. Have my first electric motorcycle project bike. This is the third or fourth rental from your location. Always good service and equipment. -ddd

Brenden W.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Le client n'a pas laissé de commentaire.

Cindi C.
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Le client n'a pas laissé de commentaire.

Hyowon A.
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The staff were professional and efficient. They provided what is best for the customer. More staff would help because many customers were waiting in line.

JAY A.
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Le client n'a pas laissé de commentaire.

Kyriakos P.
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Fast and friendly service.

SALY P.
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Le client n'a pas laissé de commentaire.

ALISON L.
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Le client n'a pas laissé de commentaire.

Jennifer W.
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Le client n'a pas laissé de commentaire.

Steven D.
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The staff is fantastic. The online check in process is glitchy and a nightmare, and the customer service phone line wait time is INSANE and utterly unhelpful

Theresa F.
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Le client n'a pas laissé de commentaire.

Madison M.
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Le client n'a pas laissé de commentaire.

Remington Z.
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Le client n'a pas laissé de commentaire.

Bryan S.
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Great customer service. I very much enjoyed the experience.

Randy B.
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Le client n'a pas laissé de commentaire.

jan B.
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Le client n'a pas laissé de commentaire.

kevin G.
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Le client n'a pas laissé de commentaire.

Judy F.
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Le client n'a pas laissé de commentaire.

John T.
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Le client n'a pas laissé de commentaire.

Sherrena S.
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Le client n'a pas laissé de commentaire.

Meng L.
Évaluation :

These guys are so professional and down to earth. They really 'lift up' my day by being a great and needed shop! I've met like 5 different people there and they're all cool. I got a nice truck so that's always a plus too :) Thank you all for being superb

Non reviews have been submitted for this location.

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