Customer Reviews for U-Haul of St Johns

2126 évaluations

6408 N Lombard St   Portland, OR 97203
(Street parking avilable)

(503) 285-0424

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(503) 285-0424

6408 N Lombard St
Portland, OR 97203
(Street parking avilable)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

We were not told at check out that we had to correct errors on the contract. The initial contract incorrectly showed a full fuel Gauge. THE GUAGE WAS AT HALF FULL. I corrected this information through the phone app as directed but was charged anyway!

Wendy H. 
Évaluation :
1

Manager yelled at me as soon as I drove in. Would never come here again.

Sara M. 
Évaluation :
3

The interior of the cab was dirty and the outside covered with dead bugs.

Katrina S. 
Évaluation :
4

There was a dog hair all over our middle seat, it definitely was not flipped open and cleaned. It was not thoroughly checked for cleanliness

Christina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN AUBREY H. 
Évaluation :
4

rent-by-phone app failed me had to switch to in-person, repeat info...small but unnecessary waste of time

Loren D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAWYER C. 
Évaluation :
4

Fees are ridiculous. I will never use UHaul again.

Matthew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLY MORTON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BO Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melinda R. 
Évaluation :
5

You did fine, helpful and competent customer service

ELI S. 
Évaluation :
1

Fix the fucking online pick up and drop off. That shit is not user friendly and resulted in me being late with both my pick up and drop off. Very poor quality model.

Braden W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dhanti C. 
Évaluation :
2

I reserved a pickup truck using the 24/7 option, but when I went to the location for my 8am reservation, I got a message telling me to wait until 9, when the location opened. It would have been good to know that I couldn't get the truck until 9 from the start. The saving grace was the fact that the woman working that day was excellent in every way. There were a lot of customers waiting on rentals that morning and she was going above and beyond for everyone.

Kathryn C. 
Évaluation :
1

Horrible experience throughout. "Guaranteed" rental was rented out and not available for pickup. Price was 5x normal. Computer system was down for days. Nobody cared at all or helped. Just awful....completely awful. Incompetent and untrained....

brock H. 
Évaluation :
5

All good on the return.

Jordan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

I'm always so impressed with this location. Even with a long line of customers and just one attendant, the girl at the desk was so kind and friendly to everyone and kept things moving along quickly while still giving everyone personal attention. We always have an issue with our lights not connecting to the trailer that we rent. Every time the attendants actually take the time to figure out why and make sure we get it fixed and on our way. No other rental place is like this. You guys are awesome. Merci.

HANNAH B. 
Évaluation :
5

Hassle free experience!

Jeff M. 
Évaluation :
1

My Uhaul broke down mid-move due to a mechanical issue from poor maintenance/upkeep by Uhaul. Uhaul gave me a very hard time about this and it was extremely difficult to deal with. It seemed like they were going to try and pin it on me until they realized that the truck's wheel simply locked up and I had noting to do with it. It was a fault on their own. Also, having numerous witnesses to the incident seemed to discourage them from pressing the issue. After the fact I never got a follow up call except to ask why I didn't return the vehicle and they claimed that I still had it...so much for a company having it together. I never got an apology or anything once, at all. They also proceeded to bill me the full amount of the rental with no discount or anything whatsoever...will never be doing business here again!

JACKSON L. 
Évaluation :
5

The people at the store were wonderful.

Lisa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRISON ELKIN O. 
Évaluation :
5

Ive used this location quite a few times and the staff have always been amazing! Super nice and super quick!

Braden D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE SUE H. 
Évaluation :
5

helpful staff - nice

DAWN KRISTINE P. 
Évaluation :
5

Prompt courteous service. Truck was clean and ready to go.

Allan R. 
Évaluation :
5

While my transaction was a simple Appliance Hand Truck rental, I was still impressed with the customer service at this location. I was there on a busy Saturday morning for pick up and Sunday morning for drop off. Both of the customer service representatives that I encountered were friendly to both myself and other clients. They were very patient in answering everyone's questions even though they were busy.

MARISSA LEIGH Q. 
Évaluation :
5

Customer service was friendly and excellent!! Check in crew and check out crew were wonderful.

CHAR GAIL B. 
Évaluation :
5

The location and people working there were great. The self-guided check in was a serious pain. Would never use that again and would opt for counter customer service instead.

Justine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Z. 
Évaluation :
3

It wasn't professional. Attendee didn't have mask. I miss when this location had a dedicated manager

Keith F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ignacio S. 
Évaluation :
2

Be more helpful overall. The employee working looked annoyed that we were there. And when we asked questions pertaining to the online check in not working, the employee just shrugged and let us keep struggling. We finally had to ask to just be checked in without it after 10 minutes of struggling.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
2

When i got there no one was in the store there was 5 customer's waiting for 20 minutes. They forgot to give me my dolly and charged me for it they gave me the wrong truck. I had to back the truck out the lot myself from all the way in the back. Very bad.

tasha W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marsali G. 
Évaluation :
5

The staff was courteous and helpful. I was able to reserve a vehicle easily with no issues. The staff helped me figure out which vehicle would be most appropriate and were very clear about how the rental needed to be returned. I ended up driving more than I had anticipated yet it did not increase my expected cost by too much.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAIGE JOHNSON J. 
Évaluation :
3

Efficient and fast and staff quickly let me back into the truck to retrieve something

Paul J. 
Évaluation :
4

More one ways available.

Katie W. 
Évaluation :
3

Quick service. Pretty alright customer service.

ALEXANDER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDEN CLARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUMUI T. 
Évaluation :
3

All trailers should have hitches attached or accessible within the vehicle.

Sage H. 
Évaluation :
5

My whole life I've either owned or knew someone with a truck if I've needed one. A year 1/2 ago my father passed away and my mom had to sell his truck. UHAUL has been so good to me over this time. I've had to rent a cargo van multiple times to move my college students back and forth from Eugene. Thank you so much

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY WYLIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY WYLIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benton S. 
Évaluation :
5

Great! Communicative and friendly.

Jose R. 
Évaluation :
1

Horrible customer service. One of the employees physically threatened me. He's going to cost you a lawsuit some day, guaranteed. Is no adult in-charge at this location?

CHRISTOPHER LAWR C. 
Évaluation :
5

They were very helpful and did a great job

Bettina M. 
Évaluation :
5

It all went perfectly

Bettina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calen H. 
Évaluation :
2

Gas was wrong, had to correct, dirty, did not know what they were doing.

CHELSEY ELAINE H. 
Évaluation :
1

No one was wearing a mask inside, including the general manager

Michelle M. 
Évaluation :
2

The first person who helped me when I picked the truck up was rude and not helpful at all, would not help me after asking a couple different times. Another employee stepped in and was super helpful and I got lucky when I returned the truck the helpful employee checked me out and even apologized for the experience that I had when picking up truck. There should be more options for accessibility, I was struggling with the app standing in the rain noticing several unmarked damages to the truck that was not identified. I went back into the building three different times to ask for help, finally the third time the nice employee assisted me and got me out of there as quickly as possible. I've rented from U-Haul several times, first time from this location and do not plan on going back.

Alicia P. 
Évaluation :
4

Uhaul equipment was clean and I received excellent support from the representative. The truck I received had broken windscreen wipers - just put together to look good. The right wiper fell apart in the first 5 minutes operation in the rain, the left one broke (the viper blade separated) in the third day of week long trip. The right windscreen wiper washer did not work at all. I contacted Uhaul for help with the wipers in Cheyenne, WY - they refused to help and terminated the call. I had to buy replacement wipers and have them installed loosing time and money along the way.

Tomas K. 
Évaluation :
5

Kassandra, who I believe is the manager, was AMAZING. There is not a place to mentioned positive experiences (what a shame that you just want the negative...). Kassandra was friendly, prompt, handled an issue with the vehicle professionally. I hope that Uhaul values her as an employee as she is an asset to Uhaul and a wonderful representative of the Uhaul brand.

Megan G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
5

Everything went very smoothly. The staff was friendly and efficient.

JEFFREY STUART W. 
Évaluation :
1

You all could improve on better customer service. I was double charged for something and no one was really helpful or using their customer service experiences to assist and make the move easy. They made it so hard and difficult and then to find out I was double charged when I had asked and informed the Agent that my order was or should have been a package deal. There was extra taxes that were placed on the order because I had to drive 45mins out of my way just to pick up the truck. The Agent also informed me I had to return the tow-dolly to a different location, which was not discussed during the reservation. I felt like I was being targeted for her office to make more money. That is not right. I wish I could speak to her to let her know she needs to find another job that does not pertain to good paying customers. Please give me a call, as there is too much to write. (503) 724-5792. Kevin White

Kevin W. 
Évaluation :
5

Excellent

JOSHUA THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hyung-sup K. 
Évaluation :
5

The Young woman who checked us in was courteous, attentive and professional. Thank you for an awesome experience the day after Christmas!

Marcia O. 
Évaluation :
1

Very unorganized. Didn't get notified until the day of pick up once at confirmed location, that I had to drive an extra 45 miles out of my way to go to another location, in undesirable part of another unsafe city!!

Patricia F. 
Évaluation :
5

The guy and gal assisting me were great. The first assistant who got me set up was awesome at getting me in and out ASAP. Very friendly. When I arrived back, I was returning the trailer at peak time. A friendly gal came out and unhooked the trailer for me. Very happy.

Jonathan S. 
Évaluation :
5

I rented 2 packs of 6 blankets but only opened one package. I was not allowed a credit for the used pack. I was not informed that there would not be a refund. Had I known, I would have only rented one pack and used my padding.

John G. 
Évaluation :
3

Although the website stated this location was open until 7:00 pm when we arrived around 4:30 the employee was on a dinner break. We were able to leave the truck using the online instructions, but it was cold, windy, and rainy so less than pleasant taking the required photographs, etc. We had specifically chosen to arrive when the business was open so it was a little disappointing.

DENNIS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
2

The vehicle reeked of cigarette smoke (and aerosol air freshener-which did not do an adequate job of covering the smell). I had to drive with windows down in the cold and despite that had a headache that got so bad I was vomiting with only two hours of being in it. Will never drive off a uhaul lot in a vehicle that smells that bad again.

Brett S. 
Évaluation :
5

let new rents know what all needed{ a alternate number} had run home to get phone that added 45 min on getting started

RAYMOND CHARLES M. 
Évaluation :
5

I think it is way too expensive. We just needed to move some furniture and unfortunately the locations we not too close. We used it for seven hours and it cost us around 350 $. I think that is so much. Plus the cost of gas which puts it at 400 $. Next time I have to rent a truck it most likely will not be with Uhaul. Was too expensive

PETER ANDREW M. 
Évaluation :
3

Gas gauge was broken, truck was given to me on “E”, I was given a 25 $dollar discount but ended up putting 28 $in the truck to get the gauge to read 1/4 tank. Person working the front desk and was rude and unhelpful even when I told her I thought the gauge was broken. Very unsatisfied, won't rent from here again.

Meredith C. 
Évaluation :
1

We were told that it was open until 8 pm. At 6:55, the clerk had closed down and was leaving. He did not help with where to park (it was dark) or how to do uhaul/share.There was an additional charge the next day and no one could explain it. Alexander was rude and condescending on the phone and once transferred it still could not be explained. They emailed 6 different receipts/copy of contracts which still did not explain it. Very poor service at this location.

Rodney B. 
Évaluation :
1

Gas was so off charged way to much than what I was told I would pay on line

Elija W. 
Évaluation :
5

Per mile rate charges should the same 7 days per week truck rentals. Charging higher per mile rates on weekend truck rentals is a form of gouging working people who are limited to moving on weekends.

Vincent S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betty M. 
Évaluation :
5

Fast efficient friendly service!!!

RICHARD P. 
Évaluation :
3

Twice in the last two months I've been in uhauls, and the website has always had errors when trying to do a self return after hours. The first time I was with a friend and the website wouldn't even let her start the process. This time, I went through the process, took the necessary photos of the dash and the car, and once I was at the last page and clicked submit, it refreshed to the starting page and I had to do it all over again. My only thought is maybe my last image wasn't done uploading, but that shouldn't cause the entire process to reset with any warning.

Brendan K. 
Évaluation :
3

Have your employees wear masks.

Jade H. 
Évaluation :
5

smooth first experience renting a trailer

Edmond Z. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
2

The mobile app check in process sucks. Having to do live verification isn't reasonable to expect. I would have had to notify people ahead of time to accept a call they would think is spam. I will not use it again or rent from U-Haul again.

Elise L. 
Évaluation :
5

The staff was great very courteous and helpful. Had me in a U-Haul rental and on my way in just minutes. I was disappointed that when bringing it back to the store, I was trying to fill the tank and the gas tank had been tampered with and the line was cut and gas poured out of it on the ground at the gas station. I know that it was not fault of the employees at the store but it would be beneficial to the customers and the employees to put up a fence around the trucks left there overnight. Overall the transaction between myself and U-Haul stores were good and they mad it right for me about the rental I rented, I would go back to that store and also recommend them to friends and family. Kudos to the staff!!

Kim H. 
Évaluation :
3

Truck was listed as being full of fuel. Tank was at 3/4 full. The agent at the Lombard location did correct our rental agreement to show that amount. However when we went to fill the fuel tank before returning Gasoline poured out from under the truck. At the return location in Hazel Dell the team there looked under the truck and saw that the fuel line was cut. So when we picked up the truck it had not had a complete inspection, cleaning & refueling or this problem would have been noted. We were a little upset that we'd been driving a truck around with a cut gas line. The location at Lombard is very near a homeless encampment so they may want to do more complete checks of all their vehicals before sending them out on the road.

Karen U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON J G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa W. 
Non reviews have been submitted for this location.

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