Customer Reviews for U-Haul of Staten Island

4 015 évaluations

1050 Bay St   Staten Island, NY 10305
(At Chestnut Ave)

(718) 816-6713

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 816-6713

1050 Bay St
Staten Island, NY 10305
(At Chestnut Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla J. 
Évaluation :
5

Everything went well. Pickup and drop off went well. This is always good. I have used them several times.

Beth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quelmi J. 
Évaluation :
3

A reservation was made on your website and I selected the rental based on location and available trailer. The day before the pickup is when the location was made aware of my need for that trailer, and they informed me that it was not available at that site. The day before I need it! I was left to find another dealer or take a larger unit at the higher price. No customer service there! Not from the misleading website or the pickup site!

Chuck J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INA Z. 
Évaluation :
1

Air conditioning didn't work. Apparently, every 20 foot truck at this location is in need of some repair. I frequently rent and they all have some different issue. Also, just about every emplyee is high on weed. I have no issues with weed. Would say the same if they were drunk. It's just a bad idea when you are at work. Also, generally rude and dismisive. Also, the link to report damage and take pics of the truck never works. I'm never able to take a picture.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richardo L. 
Évaluation :
1

Update your vehicles. Steering wheel is loose which made it feel extremely unsafe because the truck was swerving back and forward. Wheels were hard to turn and the check engine light was on.

Luis S. 
Évaluation :
1

I rent trucks very often for my business and this location is very convenient. The issue is 2 fold. The staff is incompetent. The last time I was there, the guy at the desk was High on weed for sure. The truck was missing both 12v chargers so I could not use my phone once they battery died so no navigation. The time before this one, the truck I rented had a tire rubbing the wheel well the hole time. Really disappointing to say the least

Anthony L. 
Évaluation :
5

Make sure the odometer reading is correct.

Anthony B. 
Évaluation :
5

Very friendly staff, fair rental rates, & quick & easy service. Great experience both at arrival & drop off of van. 10/10

INA Z. 
Évaluation :
4

The mirrors were super dirty and hard to see.

KAVITA S. 
Évaluation :
5

Gas gauge was broken and ac didn't work in the truck I rented. Customer service was very good.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gzim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLINM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul N. 
Évaluation :
5

The front desk lady (young black girl with long green nails) and the male employee (young black guy who moved truck for us) were absolutely wonderful- so polite, patient and professional. Highly recommend this location based on their customer service alone.

Anika F. 
Évaluation :
4

Rien

Wadih A. 
Évaluation :
3

Have more staff available

Portia V. 
Évaluation :
5

The wait on the phone is little long

Angela N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Portals of W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olusola O. 
Évaluation :
5

Drop off was extremely easy and pleasant. The employee there was friendly and answered several of my questions with a smile. She was so kind.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Safiyyah A. 
Évaluation :
5

Excellent

Tariq J. 
Évaluation :
3

Gas was on E when I got the truck…. the moline was not trained very welll. They did not know policies and procedures, and seemed to not be able to speak professionally either. They also had to FaceTime someone else twice to ask questions and get through helping me. It was a very unpleasant pickup.

mila M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria D. 
Évaluation :
5

The lady that was at the desk had great customer service

Anthony H. 
Évaluation :
5

I had a great experience with Uhaul thanks to the wonderful associate Claudia. She was very nice and helpful, explained the steps to me in details when I told her that this was my first time ever to rent a truck. She also was capable of handling the equipment and customers with great efficiency.

Reham D. 
Évaluation :
5

Everyone at this location was friendly and knowledgeable. I would recommend this place to everyone

nichols A. 
Évaluation :
1

I will never use uhaul again and I have been using uhaul for years and way more than the average customer as of yesterday I now will never use it again.

RITA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Customer service representative at desk was great!!

Veronica K. 
Évaluation :
4

Staff was quite friendly and helpful.

Esther P. 
Évaluation :
5

Nothing. All good.

vincent P. 
Évaluation :
5

Nothing I can think of...

KENNYLEE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolette M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Excellent customer service by the young lady

Cesar L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto F. 
Évaluation :
5

The customer representative was very nice and helpful. She deserves a raise

Kevin F. 
Évaluation :
2

Truck was in bad shape and stalled on me 3x. Left tank with little more fuel than received with and still charged for the extra 4 miles I drove

Kyle L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Edwin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hopeton S. 
Évaluation :
2

The system was down I ended up being charged for things I didn't even receive

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMAND P. 
Évaluation :
5

I recommend u-haul company to friends and family always

ALEXSANDRAEVETTI V. 
Évaluation :
2

Truck itself was very old, gear stick was very difficult to move e.g. from park to drive. Very problematic was that the driver side sideview mirror kept rotating outward and I had to reach out of the truck multiple times to fix the sideview mirror. I have driven U-haul trucks before and this was the worst experience.

Shankha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
3

Verify issues with the trucks. The truck I rented would NOT START. It was hotter than 4 hells and sitting in a truck trying to get it to turn over was no fun after moving furniture for hours.

Elizabeth Q. 
Évaluation :
5

We have rented from this location many times would highly recommend it for its professionalism!

Richard V. 
Évaluation :
5

The staff was very, very helpful. I would definitely use this location again and again.

Lillian J. 
Évaluation :
3

The man that gave me the U-Haul was very sweet. However, I ran late returning the u-Haul because of a stressful situation, and the woman that called to inform me of my lateness was very sarcastic and rude. She offered no solution, and told me that if I did not return it, I would have to pay for the 5 days the person that needed it rented it for, which was a lie. She made an already stressful situation even more stressful. This is the last time that I would rent a U-Haul from this location.

Tiffany G. 
Évaluation :
4

Not have 45 minute wait time for aaaiatancw we were on hold 45 minutes and ne we got through to someone. The 800 number so they couldn't help us and transferred us and we never got through to a human. Never said that we needed three different contact numbers to retrieve the car - not a simple process and if I'm doing all the work I want to get paid so you owe me for one hour of my work.

Thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
1

I had to hire a helper which cost 120$ extra to help load the appliances when I had already pre-ordered an appliance lift. I got to the place and they didn't have any….. the clerk said there is some material In the bag… got to the place… nothing in the bag. The truck had a dent to the right and the entire way to the place, the truck was buzzing. I Had a migraine for the rest of the day. This whole experience was upsetting.

Arjeta D. 
Évaluation :
5

Great Services

waqar A. 
Évaluation :
1

Too much trash on premises.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
1

The location had a large pile of garbage near the entrance. The van air conditioner was acting up for the trip and when I mentioned it to the agent. He Did acknowledge the statement, but did not address it. He did apparently change my rate to save me money, but did tell me . I have to question the bill for him give me a response.

Marshall R. 
Évaluation :
3

The truck was not very smooth running, it is probably an old truck.

Barbara G. 
Évaluation :
5

Claudia is wonderful give her a raise!

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skender D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
5

Thanks for everything

antonio L. 
Évaluation :
5

I think you guy's are doing very well, very professional and courtesy.

Eric V. 
Évaluation :
4

Very helpful staff.

Elissa V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTT S. 
Évaluation :
3

Better attitude at the front desk

Antoni G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
5

Phenomenal service

Raymond P. 
Évaluation :
5

Staff was amazing vans where great I had a issue opening and closing the door idk if the track or wheel needs to be greased but overall fantastic

Justim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEL S. 
Évaluation :
5

PROFESSIONAL AND EASY GOING. VERY THOROUGH AND HELPFUL.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arian D. 
Évaluation :
5

Customer service was outstanding!

GJAFER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY C. 
Évaluation :
5

Its the Best location for a stress free Experience !

PETE M. 
Évaluation :
5

Great customer service support, would definitely recommend and use them again

Audrey M. 
Évaluation :
5

What a great experience and Andrew was very helpful

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Staff was great and very fast. I was in and out on both pick up and return. Great service!!!!

Mark B. 
Évaluation :
4

I booked a pickup from park slope Brooklyn 5 days prior to intended date, which is walking distance from where I am moving, they called me the day before to inform me that they don't have any trucks available in this location and that I can get my truck from Staten island, this cost me an uber as it is almost insane to try to take public transportation from Brooklyn to staten island plus having to pay an extra toll for verezzano bridge which is 18$, they cost me an extra 52$ Plus the extra gas for this.

Heba A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marcus G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
4

The self check out is difficult

Brigit G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTINL K. 
Évaluation :
5

Getting my rental was a breeze, this place is actually the most trouble free place that I've been to compared to the other U hauls I've rented from

CARLJ H. 
Évaluation :
5

Merci.

GLEYDSON A. 
Évaluation :
4

Smooth transaction

Thomas M. 
Évaluation :
5

quick and easy!!! no complaints

barbara G. 
Évaluation :
4

Good customer service

Marc S. 
Évaluation :
5

The guy working at the Bay St location was really great. Friendly, professional

Sean R. 
Non les évaluations ont été soumises pour cet établissement.

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