Évaluations des clients U-Haul of Sunnyslope

the staff are always great

great

Some off your personal need mire trainer more friendly way to treating customers I say that because I'm be for almost a year rent the the storage and there and they never say even thank you or something for you know I tell you guys this because I have a business and I know how did you treating customers You asking me if I recommend you guys again with somebody else at deftly not

Flawless no improvement I can think of.

Good service and friendly staff 👍🏼

Enrique was a delight, took very good care of my needs in the process to moving and making my reservation, considering I am not savvy with online. When I returned to pick up my Uhaul the evening staff was just as amazing.... thank you for all your help

great

Have used this location and have always been pleased

As always, Uhaul maintains its locations.

Just Excellent !

Employees were very helpful. No need for to much improvement.!!

great

Great experience at this location and great customer service

great

always very helpful

Rental vehicles should be full when you pick them up. Customers should bring them back full.

There were no indication of what type of fuel wound be the right kind for this vehicle. It would be useful and sensible if that information was posted somewhere on the van, preferably on the fueling spot. When you originally confirm with the customer about the pick up location, then first of all you should keep the promise but in case you can't and the customer has to go further, don't make it the customer responsibility to remind every employee he talks to about in order for him/her (the customer) to get the inconvenience discount that again you have promised.

great

great

great

I came to the first location to only find out that the key has to be handed to me from the vendor, however the business was closed and I had to drive to this cave creek location, During my drive there with my car my tire blew out and it caused such a rough day.... I ended up spending much more money than I should have from the beginning and used more gas driving to this location. Very upset with this experience

We ended up getting back after they were closed but it was easy to access and unload the the Auto Transport. The next day we received the receipt via email. Great location and always friendly and service is excellent.

Everything is good onsite. The phone answering is rotten U HAUL HAS TO MAKE IT BETTER.BECAUSE THE SITE WHERE I GET MY TRAILER IS GREAT I STAY WITH UHAUL UNTIL SOMETHING ELSE COMES ALONG.

Try callingn never answered the phone

One of the staff removed his mask maybe manager to scream at a customer. They allowed alot of ppl inside the store part not taking covid precautions seriously at all. They check out multiple ppl out at once and there is no 6 feet apart. So uncomfortable

always great

great

See you again tuesday

Enrique was nice and pleasant. Very organized.

Everything was great.

great

The staff is so helpful and friendly and that you don’t find to much !! Great place to store your things

Great customer service. Easy process. Fast. Efficient.

Great customer service! Thank you..

When the Service guy pointed to the truck I was renting, I had to ask him to wipe the interior down because I watched the person return and no sanitizing was done. He seemed annoyed at my request, which was irritating because this is his job. I returned the vehicle at 7:00 pm and the guy inside was rude. Said he was closed and basically, “go away!” I asked about the rented furniture pads and cart still in the truck, how does he know they are there and he said “we have cameras.” Well, this does not make me feel confident in the return process. I have rented several time from Uhaul, first time from this location... I will think twice before coming back.

I have only one complaint, the website said they closed at 10 pm and when I got there at 8ish they were closed. Perhaps they should change that on the website.

Very helpful and knowledgable.

The truck need some TLC

Do not send me a text message at 4:30 in the morning asking me to do the survey. It woke me up, and I could not fall back to sleep

U haul NEEDS A BETTER PHONE SYSTEM AND NEW PROGRAMMERS It would sure help the staff .

very helpful and professional

Service was professional and positive event. Made the rental a great happy time. Thank you very much

always good

The gentlemen at the front desk was very nice and prompt.

The truck had some mileage and wear on it but it ran and drove well. The price was good.

GREAT

Great customer service.

Not much needs improvement here..the guys are helpful and professional..the office is clean..for me, this is the only U -HAUL that I will give my business to

great

I was driving from Phoenix to Los Angeles California in a truck with 120,000 miles and multiple dents and scrapes on it! I did think twice about taking it on the 6 hour drive but took it anyways because it really belonged to California and not Phoenix. Well, I took care of my car and it's still running well at 220,000 so I took the truck. Well, not long after I put in $50.00 of cash for gas that the truck died on on the freeway because the alternator died! I had to call U-Haul roadside assistance in mid day in Phoenix on the freeway for 1.5 hours just to assess the problem, they had to go and find a battery to get me to the nearest UHaul because they could not tow. To exchange to another truck. I had to move all my stuff in 15 foot truck to another but that will be reimbursed thankfully. What a nightmare! In the heat too and my cell phone died due to the extreme heat. I'm lucky I had some water! I never should have been assigned this truck. It was a hazard to drive it and I thank God I was safe!

great

Keep up the good job!

Super friendly and helpful employees. No problems with pick up or drop off. Returned trailer early with no problems. I would definitely recommend this location

The location was great and employees friendly and helpful. Uhaul overall is absolutely terrible and I will never use again. I reserved a 4x8 trailer almost two weeks out to be picked up in Monterey. I was notified the day prior that it was not available and I would have to drive two hours to Paso Robles to pick one up. I am not sure who was able to reserve the trailer I should have had. I was able to switch to a 5x8 Open trailer in Monterey after almost 3 hours on the phone with uhaul, but not until the next day which was very inconvenient. I also had to purchase tie downs and tarps from Home Depot spending more time and money. I was then told the morning of that the trailer was not available in Monterey and I would have to drive to San Jose, an hour away, to pick it up. The open trailer was not good for the luggage and additional heat ruined almost 30 bottles of expensive wine purchased while in Monterey. The enclosed trailer originally reserved would not have had this issue. The whole process, reservation system, and lack of care or helpfulness from uhaul was infuriating.

The staff made you feel like family. Very professional. Very easy to work with. 100% satisfied.

Very blessed to have worked with this U-Haul’s team! Such an amazing, helpful group. Thank you, U-Haul!!!!

No problems.

Enrique is the consummate profession -- very helpful, We had a lot going on and were terribly disorganized, but he more than put up with us. He helped us make it happen. Great service!. Thank you.

CUSTOMER SERVICE WAS THE BEST I'VE EVER EXPERIENCED.

ALL GOOD

Your neighbors are a challenge. I commend your staff in their ability to deal with them!

Great service.

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