Customer Reviews for U-Haul of VFW Parkway West Roxbury

5 178 évaluations

1550 VFW   West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

(617) 323-5101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 323-5101

1550 VFW
West Roxbury, MA 02132
(Rt 1A /VFW Pkwy/Providence Hwy - North of Taco Bell across from Prime Honda)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Maybe provide a handout of how to back into or out of a drive way with a trailer attached.

Lue F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Slyvia P. 
Évaluation :
5

The young man who helped me, was amazing very friendly. He's definitely a keeper.

STAVROS M. 
Évaluation :
5

Very helpful and knowledgeable staff.

Dan P. 
Évaluation :
5

The gentleman at the service desk was extremely helpful and friendly and I had a fantastic experience with pickup. However, the truck itself was not fully swept and had a very strong dog odor. I swept it out before loading, but the odor did translate over to a number of boxes and other items. I'm sure they will air out fine, but was not excited about that. Otherwise, a great experience.

Matt E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonid S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Irena L. 
Évaluation :
5

Wish it had had a CD player. Other than that, everything was fine. It drove well and we had no problems at all. Merci.

robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina O. 
Évaluation :
2

Inside of the van is dirty and has a foul smell

Michelle M. 
Évaluation :
5

Nothing to recommend. Everything was smooth from the web-based reservation to the physical pickup. The rep at the site helped me fix and error in the original order. I was on my way in 15 minutes!

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark S. 
Évaluation :
5

Booking online was easy. I booked at another location and Daniel (West Roxbury location)) helped me change to the correct one. I'm booking again in a few days.

Louise W. 
Évaluation :
4

Reported minor issues with equipment Vehicle needed oil change Staff super helpful and process to reserve, change reservation multiple times seamless. Process to check in and out simplified and appreciated

Theresa W. 
Évaluation :
5

Everyone was polite, efficient, and professional.

Charles J. 
Évaluation :
5

Quick and easy transaction

Roddy P. 
Évaluation :
5

Very good

JeanChristophe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ida S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A. 
Évaluation :
5

Update the availability of vans at all locations in real-time. When I reserved a van, the website said one was available at a location very close to me. I was called a week later saying my pick-up was available at a location 25 minutes away.

Max W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad H. 
Évaluation :
1

The truck I booked was not available and I had to get a smaller truck. I booked 5 months in advance and the location was not able to complete my order correctly and did not let me know in advance.

Samantha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
3

I booked a 15 ft truck five months ago. I arrived thirty minutes early for my pickup and the truck was not available. Instead I had to use a 10 ft truck (and I got the last one!). People behind me in line who had also booked 15 ft trucks were left with cargo vans.

Michelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C. 
Évaluation :
5

Everything was good. Thank you!

damian G. 
Évaluation :
5

Hi, I want to thank Daniel who was checking us in. He responded to our questions clearly and made the entire process efficient.

Jana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn O. 
Évaluation :
5

Quick and efficient check in. Staff was very professional and pleasant.

Christine T. 
Évaluation :
5

Appreciate that an equipment change helped get us the truck that was needed at a very busy time for U-Haul. AM/PM should be more pronounced on the online reservation system. I showed up at 9:30 a.m. and the truck was reserved for 9:30 p.m. But, it all worked out!

Daniel W. 
Évaluation :
1

I need to be contacted and comped by someone. My experience was absolutely insane. I was given no choice but to change my pick up spot the day before and then when I showed up at the location 30 min away, I was told there's no vans available. Only one but it's totally f*ckd up. Apparently it had been crashed by one of the employees that morning. So I had no choice but to take it, I had zero options. The entire side was crashed into and the side doors weren't able to shut fully. It wasn't until I left and down the street did I realize the “rear door open” alarm was going to be beeping the entire time the van was in drive. The constant beeping alone was enough to drive you nuts. When I got the texts to confirm the details about the status and appearance of the vehicles wear and tear it was pics of a different van and I was told don't bother filling that out. I expected the total cost to be around $100 and by the time I dropped it off around 10pm the same night I knew there was no way I should have been charged full price. Now seeing my receipt I was charged almost $190. For a completely busted broken van that I didn't even use for a full 12 hours. I have pictures of the van and I really thought I wasn't going to need to complain or post about it because I thought they alluded to giving me some type of discount while they were laughing at how bad of a situation I was in having to take the crashed van. Anything other than a full refund is genuinely a disappointment at this point. I never leave bad reviews and I never post pics of companies publicly when being put in a crappy situation but this was totally awful. I tried calling the location directly several times to sort it out with the employees but couldn't get through. Even to talk to a uhaul representative it's over an hour wait.

Stephen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ioannis T. 
Évaluation :
5

Smooth and easy. Guy at counter for pickup was excellent

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEON W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ismenia N. 
Évaluation :
5

Great Staff

Mojtaba P. 
Évaluation :
4

Staff that I dealt with were extremely friendly and helpful. They were also very patient.

JONATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry S. 
Évaluation :
5

The person I dealt with, Kinardo (I think was his name) was very helpful answering my questions and made the process easy.

kostas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
5

great employees!! they helped get the van clean. these two guys were quickest and friendliest ever!

Nancy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

There was an excellent person to help me with the equipment and all the information that I was near it I am so thank full for the service

Oscar B. 
Évaluation :
4

Had a bit of a wait to get noticed, but once they came out the process was smooth. Truck was clean and handled well.

Elizabeth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosaline H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Yuning J. 
Évaluation :
5

eASY AFTER HOUR DROP OFF.

Michael F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Say K. 
Évaluation :
3

This was a terrible experience. It's not the stores fault, but our reservation changed and no one notified us. Our pick up location changed, and we were switched from a 20' truck to a cargo van. I will likely never rent from uhaul again.

Tyler S. 
Évaluation :
1

I ordered a 15 foot truck a few weeks ago online. I got a call back that day saying there were only 10 foot trucks a available so I said that works. When I tried to check in the day of rental it said see store assistant. When I saw store assistant they said only vans were available. I had to make 3 times as many trips and took 3 times as long to move. Luckily I wasn't traveling that far. I would not recommend Uhaul and I will be using another company in the future.

BARRY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

You have a couple of great guys working at this location now! Nothing but nice , whoever the manager is should take notice. Rented a trailer on 2 separate occasions in the last month and they where awesome. Thanks

Richard T. 
Évaluation :
3

The process was ok. i only dropped my car key and that's all set.

Thanh T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will B. 
Évaluation :
5

Le meilleur

Ervin C. 
Évaluation :
4

Helpful, prompt service.

Jonas B. 
Évaluation :
5

Excellent customer experience. Courteous and professional.

Dennis O. 
Évaluation :
1

It was supposed to be a pick up by phone, 630am, when I got there no key available, I have to wait till 7am to open the store, unfortunately no one showed up till 730am. Was a long hour waiting, when the attendant arrives he gave me the key and said that I was all set, I was driving super late, when a stopped the truck and opened the back was with two dolly and a lot moving blankets and super dirty, the truck was smelling gas, and driving shaking having missing fire, I have spent $200 on gas. It was the worst experience that I have.

Henrique F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B. 
Évaluation :
5

Very friendly staff at the desk. Quick, easy and seamless!

Brittany A. 
Évaluation :
5

Desk staff was very helpful. Checkout was fast.

Alex M. 
Évaluation :
2

Truck was not in drivable condition. Brakes were bad. I called numerous times and the callback system hung up on me each time. The coolant light went on immediately and when I brought it back the employees seemed to know that truck was not longer staying in service.

Lori C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elamaran M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecilia F. 
Évaluation :
5

Noting to be improved. Just wanted to note that the person helping me (Kernado Ducasse) had great customer service and was a big help.

THOMAS B. 
Évaluation :
1

Returned truck when done with it nobody would even come outside and look at the truck check the mileage or the fuel. Girl in the office would not give me a copy of a receipt, she said we don't print out receipts we email them. When I finally got the receipt 4 hours later in the email there was a $43,75 fuel charge. Tried calling the store nobody answered the phone, just got a message saying that everybody was busy and there would be a 40 minute wait on the phone. So I drove to the store a less than 10 minute drive from my house people would just standing around talking and on their phones. Finally got to speak to somebody and he said he couldn't take the charge off only his manager could. He took my name and phone number down and also wrote on a copy of the receipt that he was able to print up to reimburse me for the 4375 fuel surcharge and that the manager would call me back and let me know that it was reimbursed. A day later no reimbursement no phone call from a manager and every time I've tried to call the store nobody answers the phone. Very disappointed with this location, not to mention that the vehicle that I rented was filthy. Will never use this location again.

Tom P. 
Évaluation :
5

Daega was very nice and helpful. I could not figure out how and where to put gas in tank. I'd review this with customers since it's different from a car.

Julie H. 
Évaluation :
5

S.O.

VIVIAN J. 
Évaluation :
5

Back of 20' truck not cleaned prior to our rental. However - pickup location, personal friendly service, and convenience of rental was great!

Matthew M. 
Évaluation :
5

Great and friendly service!

BERNHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda C. 
Évaluation :
1

I had to wait to return the keys . No customer services none in the store Mean people

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

I didn't catch their names, but a woman handled the paperwork and a man helped with the trailer. Both were very helpful and friendly. Definitely would recommend UHaul and this location

Robert Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Nothing they were Friendly and courteous

DOUGLAS W. 
Évaluation :
5

Great service and very helpful with helping me put my car to the auto transport.

Robyn P. 
Évaluation :
4

There were a lot of people to pick up their vehicle at 9 am but only one employee to check them all in. He did a GREAT job and maintained his composure in spite of the chaos.

Brandon D. 
Évaluation :
5

I rent at this location several time a month in the summer. Always helpful.

Phil O. 
Évaluation :
4

I initially booked for VFW but then got rebooked to Hyde park location and had to wait 3 hours after my scheduled time. Have more trucks available so it doesn't mess up ppl's schedules for the day.

Ostap N. 
Évaluation :
5

My UHaul experience was flawless. Everything went just as promised. Meanwhile, other furnishings being shipped from Florida with "A-1 rated professional movers" are still in transit 2 weeks after date of delivery. It was a big mistake to use anything other than container based move.

CLAIRE K. 
Évaluation :
4

The young woman working at the VFW Parkway West Roxbury location was wonderful. She came into a crowd of angry people at 9am unaware that her counterpart had not shown up to open at 7am. She was composed, helpful and professional in taking care of everyone. I was the last and witnessed the entire thing. She should be rewarded for her professionalism and customer service.

Rosaline H. 
Évaluation :
5

Absolutely nothing had a good experience

LAVENTURE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

The staff were very friendly and helpful!!

hilary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
4

very easy check in and check out process. Truck was clean and ran well.

Lynne C. 
Évaluation :
5

Awesome experience overall! Super helpful staff! I got new elec harness installed, new trailer they explained everything! Return in Fl super easy!

Slava B. 
Évaluation :
1

I didn't move out! Someone put in the system that I cleared out my U-box but I did not. I've been trying to figure out what is going on but have not received an answer.

Juliette L.  |  Expérience générale 
Évaluation :
5

I would definitely use this Uhaul again.

William D.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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