Customer Reviews for U-Haul of Wedgewood

8029 évaluations

1816 8th Ave S   Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

(615) 383-6455

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(615) 383-6455

1816 8th Ave S
Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great staff!

Dominic N. 
Évaluation :
3

.

Robert R. 
Évaluation :
1

Filthy cab and cup holders. Steering wheel not straight. Pulled hard to the right. Check engine light was on. Did not shift into high gear. Terrible gas mileage. Rear door "sticks"

grant H. 
Évaluation :
5

All very good

BARON E. 
Évaluation :
5

Everyone was very helpful.and they were extremely busy too!

HECTOR H. 
Évaluation :
5

Friendly staff and got me out quickly since I had a lot to do that day.

Nathan K. 
Évaluation :
3

Rude and said he would email receipt for return. Would not give us printed receipt. Had to finally call customer service to get it.

SUZANNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conner B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
3

We hired two movers through Uhaul and they and they sent a text 30 minutes before they were supposed to arrive and cancelled. Very very disappointed in UHaul as you say you can't compensate me on my truck. I am waiting to hear from a manager but I will never recommend UHaul if I don't get compensated.

THOMASJOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERMAN D. 
Évaluation :
1

I rented the van for 6 hours. When I picked it up, the man said if I bring it back early, I'd get money back. So I rushed & I brought the van back in less than 3 hours, with more gas than when I picked it up. Then man who checked it in said yes, I'd get money back. But I got no money back.

MICHEAL S. 
Évaluation :
1

No dolly in truck, no padding in truck, no fuel in truck, truck was not clean, no one was around for truck return, no locatable drop box for key. The only positive part of the entire experience was the lady at the front desk for check in.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
3

I was disappointed that my location had changed from one close to me to one across town 25+ mins to this location. I was told by a customer representative by phone that I was not allowed to change location because that is where the trailer was needed next, however when I arrived this location had 10+ trailers.

ALYSSA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Missy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERWIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAO L. 
Évaluation :
1

When I dropped my trailer off, it was raining. The gentleman that assisted me with disconnecting said to have a pleasant Saturday, told me I would be receiving an email from U-Haul and wished me a good rest of my Saturday. Very nice! By 2:00 the next day (Sunday) o still had not received my email confirmation of my return, the app showed the trailer “Still In Use”. A call to the Wedgwood location was never answered. After calling the national Customer Service number and waiting on hold twice for a total of over 45 mins, I was told the manager of the Wedgewood location had been sent a message but it would be best if I could go back and check the trailer in myself on the app. Fortunately I was able to do this, but what if I had not been able to? ALWAYS CHECK YOUR RENTAL IN YOURSELF ON THE APP!!!

Robert L. 
Évaluation :
5

The guy that helped me went way out of this way to do so. Because of the person in front of me had issues the guy pulled the trailer to my vehicle. Talk about service!! Also because my plans changed to the day before the booked reservation the woman on the phone was so helpful to make my change in plans happen!!

SHAWN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

No improvement necessary Staff professional and efficient!

Chris F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien G. 
Évaluation :
5

The cargo van was quite manageable and the seats quite comfy. It suited our needs exactly.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hayden B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
3

The staff were extremely nice and flexible, but the truck had old food under the seats and in the door. The truck smelled horribly, a wierd mix of cologne and air freshener. And it struggled pulling the car hauler behind it. The staff were the one shining star in that experience.

Kristin V. 
Évaluation :
5

The man who helped return my trailer is a star employee

JACK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amilian P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERICK P. 
Évaluation :
5

When I asked about the discount; he was nice but said I would have had to have done that in Columbus. So again, confused.

STEVEN M. 
Évaluation :
5

Great Customer Service. Five Stars to Willie Mayes!!! Thanks for a Great Customer Experience. Eddie Carter

EDWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY T. 
Évaluation :
4

better able to work with the computer

ROBERT O. 
Évaluation :
5

When they received the truck they questioned the cleanliness on return. I was able to provide photo documentation and they didn't charge me for the condition. Really was not pleased with the uhaul equipment, but had zero alternative the day of the move. I will make sure the photos are out on social media.

Ian E. 
Évaluation :
2

Be transparent. Made an online reservation for 10' truck with car dolly. Price quoted online was almost 80 $higher when I paid. Was told less than 24 hrs before pickup that I would have to drive into downtown-during rush hour-adding 30 miles and an hour and a half to my rental. Discovered 4 days later that I had TWO contracts and my dolly was actually 107 $more. Returned equip early to location on the contract I was given. Spoke with worker there-checked equip in no issues. Then was called days later to tell me the dolly was suppose to be returned to a different location. UHaul screwed this entire transaction up! NEVER will I use you again. And, I'm in the process of editing my travel youtube blog that I'll be posting to my channel soon...showing all the issues I had with Uhaul

Jami N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah B. 
Évaluation :
5

Customer service was great keep up the excellent work young men!!!!

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
3

Better communication on the front on. At times it was unclear what was happening with my order.

Benjamin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
5

Easy to pull up and drop off trailer. Did not have to wait long, checkin process was quick and easy.

Paul M. 
Évaluation :
2

None of the employees seem to show much urgency or care to customers waiting on them. Also, I need a receipt for this rental that I have not received yet.

JOSHUA W. 
Évaluation :
5

Very Professional, Helpful. Completely Satisfied

WILLIAM H. 
Évaluation :
5

Just h e l p the m L i k e y all h e l p me

HOWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUCKER H. 
Évaluation :
5

Very helpful staff; vehicle was in perfect condition

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHIEU E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCETTA S. 
Évaluation :
3

Rental was easy. Staff was efficient.

DONALD T. 
Évaluation :
1

I had a blowout and I couldn't get any help from anyone at u-haul. I had to buy a new tire and fix it myself and pay for the transportation and I was told to leave it at the closest location to me and I did and I ended up getting charged 4 separate times totaling over 600 dollars and it cost me 800 dollars all together just to rent a car trailer and work on it myself and spend my own money on new parts it needed before I got it.

DANIEL B. 
Évaluation :
5

Give them all a raise. WD

WARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER B. 
Évaluation :
5

Everything was perfect. Start to finish. Your app is horrible. Talking to someone is the way to go.

lisa C. 
Évaluation :
5

While this location was clean, it was the 3 location we were sent to. The location we booked moved the pickup to another location then to this location and we had to pick up the car trailer at another location. So inconvenient when you are trying to plan a move.

John Z. 
Évaluation :
5

This was my first time ever renting a moving truck, there was no hassle, no hiccups. And it made for a very smooth move. I was very impressed with the service I received.

JANUARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miller B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

The experience was amazing. The staff were delightful and happy.

John C. 
Évaluation :
4

service personnel (outside) were very friendly and helpful, both at the beginning and end of the reservation, the counter person (inside) who completed the documentation for the reservation was abrupt, impersonal, non-customer friendly. He also told me the store closed at 6:30 p.m. and I needed to be back by then or would have to do the online return/unhook myself. I returned the trailer at 6:50 and the store was still opened (it closes at 7). A very friendly lot person took care of the trailer

ANDREW G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
1

Picked the truck up and the gas light was already on. Couldn't get truck into gas station beside place. Charged me 32 dollars for gas when I only went 40 miles.

Curtis B. 
Évaluation :
1

The man who checked me in was extremely rude. He had issues with my reservation and kept telling me I wasn't supposed to be there even though my confirmation said I was. He eventually started yelling at me, cussing, and stormed off to get one of his coworkers to finish his job. Absolutely terrible service.

KELSI R. 
Évaluation :
3

The service was incredibly slow and directions were very unclear when speaking with the associates. Who seemed to be the manager or person leading the team did not have a mask on, it was no where do be seen. He was walking about involved with everyone, but no mask. All the other associates had masks.

WILLIAM T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

There was only one employee working when I arrived but he was awesome! He was super helpful and had a great attitude even though he was very busy. The most frustrating thing for me was trying to get through on the phone. I was never able to get through even though I tried multiple times. One time I even waited over 20 minutes. One of the customers in the line told me it took him 38 minutes to get through on the phone. Unacceptable. Especially compared to the great service from the frontline workers.

Chad P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
3

Waited on hold to cancel my reservation over 30 minutes twice and was disconnected twice. Never again

MICHAEL H. 
Évaluation :
3

My truck was not clean. The U-haul rep. pulled the truck in the back and did a quick clean of the cargo and cab area. Also my the cargo area leaked. Several items got wet.

KIRK F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayla T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

adarsh R. 
Évaluation :
1

I was charged a gas fee. I OVERfilled the rental. I have pictures and a receipt to prove it. I was actually shocked that uhaul would pull that. That's never happened before. I called to speak with someone but every time I call no matter the time of day the wait time is longer than 20 minutes. Figured 18 $isn't worth the wait. However I'm disappointed and can't believe Uhaul pulled a fast one.

Tabitha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
2

My receipt was changed and I was over charged. I returned the trailer on Monday and because I didn't have internet I called the 866 number and told them on Monday that I couldn't come back 65 miles the next day so I wanted to let them know I was checking it in and her reply was so what do you want me to do! Than I tried calling on Tuesday, Wednesday and finally got some on Thursday who told me it was checked in on Wednesday but it was left there at 7:10 Monday night now I know because of the location.

jacqueline G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAYLA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN Q. 
Évaluation :
5

Keep up the fast and wonderful customer service! We thank you for your helpfulness and professionalism!

SARAH JANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marci L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Clerks were very helpful and friendly.

JAMES H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kerry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT L. 
Évaluation :
5

The staff at this location were so friendly and extra helpful. I regret I didn't take note of anyone's names. I appreciate them so much.

ALISA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace H. 
Évaluation :
5

Quick rental processing and trailer hookup.

GARY T. 
Non reviews have been submitted for this location.

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