Customer Reviews for U-Haul of Wedgewood

9 320 évaluations

1816 8th Ave S   Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

(615) 383-6455

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(615) 383-6455

1816 8th Ave S
Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Guys in there were great

Mark O. 
Évaluation :
4

Customer service is great- in all ways. The only problem is their location. They are squeezed into a very busy intersection making large truck maneuvers tough. BUT, customer service = five stars (out of 5!)

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adia C. 
Évaluation :
5

No improvements, great service and friendly professional staff. Merci!

Kevin B. 
Évaluation :
5

Horrible experience. Car was due back at 1:00…I pulled in at 1:35, hoping I could ask for a little grace, since my van had broken down on the way. No one would talk to me, much less help me take my car off the dolly. They charged me for an extra day (after they ignored me for 20 minutes.) I've always used uhaul in the past…not planning on it again after this

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
3

Have equipment ready or at least contact me beforehand if it's not. I called two hours ahead to check on status and yet no one told me that the furniture dolly would not be available. Also online check in does not save time. I still had to spend considerable time on checking in… took 45 minutes to get my trailer and go.

Benton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

salvatore R. 
Évaluation :
3

Genuinely disappointed In the truck I was given. Borderline dangerous and I had no option but to drive it across the county out of Montana because that's all you could provide.

DylanJames P. 
Évaluation :
5

The staff there are very motivated to assist customers and have a great attitude all around.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Everything was great, it was just too expensive.

PETER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORBERT N. 
Évaluation :
2

Owner was very rude and unhelpful, and the running lights were not checked and did not work! We found that out until it became dark!

Allen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Casey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larmaey L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAMILENA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaz B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SPENSERJACKSON-T H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nate T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney F. 
Évaluation :
5

Quick and easy pickup and drop off.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JohnD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRIE G. 
Évaluation :
3

I've paid for a dolly and never got one.

Cheryl S. 
Évaluation :
4

This location was very busy, difficult to find help to drop off the trailer

thomas C. 
Évaluation :
1

In September, a customer service representative told me over chat that my box was at the Madison, TN location, and told me that they had notified that location that I'd be coming to access it. I went there, which is over 30 minutes from where I live. I waited for 45 minutes for the staff to locate my box. They told me it was at the Wedgewood location. When I got there, it seemed that my box was being stored in the parking lot. A staff member turned it around so I could open the door, and I took a few items out. At that point, everything was there. I wanted to access it again about a month later, so I called the Wedgewood location and they said I could come by. When I arrived, I noticed that the box they were taking out for me had a different lock on it - not the one I had originally put on. I said, "I don't think this is my box," and the GM, Rand, said that he noticed that the lock on the top latch was missing so he put a new lock on the bottom latch. I saw that the latch on the top was completely gone and appeared to have been cut off. When I opened the box, items were missing and it looked like things had been rifled through. Rand was there and took photos. I told him that things were missing and I began to cry. He stood there for a while before going inside to file a claim. I began to remove items and put them in my car because I didn't feel that it was safe to store them at U-Haul anymore. Rand eventually apologized. I requested that my U-box be delivered to a different storage company two days later at no cost, and to be refunded one month of my storage fee at U-Haul. Rand delivered my box and helped me unload it. He also refunded me for a month. I am grateful for his help. I also wish that he and other staff members had done more to keep my items safe. It's unclear how long my box was left unlocked, and when anyone noticed that the lock was missing. This is extremely negligent for a company that's supposed to securely store people's things. I understand that burglary can happen, but U-Haul did not do everything they could do to keep my items safe. The box shouldn't have been left in their parking lot, and someone should have notified me that the lock was missing (but perhaps no one even noticed, which is also a big problem). Furthermore, I didn't feel valued as a customer and I will no longer do business with U-Haul because of this experience.

Amber I. 
Évaluation :
2

The guy that was “key holder” was belligerent and wouldn't help loosen my ball hitch when I had the correct on in my hand. He wanted me to haul it at a severe angle that would have damaged it, no doubt. I took home and used my own tools to correct it. The guy was a jerk!

Brad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teran J. 
Évaluation :
4

Location easy to access with clear signage. Re truck: simple features made vehicle easy to operate. Electric rear view mirror control would facilitate faster/easier adjustment from the driver's seat.

VirginiaJo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie L. 
Évaluation :
5

Top notch customer service 5 star across the board

kendra S. 
Évaluation :
5

Easy and efficient transaction process with a friendly staff. Made my moving day very simple.

Desmond B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeannine H. 
Évaluation :
3

after hours drop off

jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H. 
Évaluation :
1

This location had me wait 20 minutes after my report time - no one came inside to help. Additionally they double charged me for a in city rental for 4 hours and I was charged for two days. Will not be going to this location again.

Hayden K. 
Évaluation :
5

Sampson and James gave great customer service!

Jayme F. 
Évaluation :
5

It is now assumed we all run our lives, and truck rentals, via text. I don't text, which slowed things, but we got thru it.

David J. 
Évaluation :
2

Staff was pleasent and helpful, low rating because the area was just surrounded by homeless yelling at each other, on a substance of who knows what. Didnt feel safe.

Elizabeth B. 
Évaluation :
3

Took awhile for someone to help me.

Caleb G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

The guys that were helpful Jimmy on the spot got everything done in a fashionable and reasonable time

YVETTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
3

The equipment was old, but clean.

Art R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
1

The wait was very long, employees were very short with customers and overall extremely unprofessional, incompetent and lazy. Employees were wearing sweatpants and sandals/ flip flops. Employees were complaining loudly in front of customers while a line began to grow and then finally decided to help customers. Damage to the trailer was not noted by employees and had to bring it to their attention. The individual who was responsible for hooking up the trailer, didn't know how to and did so incorrectly. I had to point it out so he could fix it. He didn't get the trailer on the hitch, it was just sitting on top of the hitch when he told me I was good to go. Compared to my last trailer pick-up at a different location in Nashville this was a miserable experience. I would have driven the 20 extra minutes to go to where I picked up the trailer last time for the better experience. I will never be using this location again.

Matthew B. 
Évaluation :
5

Truck was ready. Staff at the counter was helpful and knowledgeable. Our experience picking up and returning to the same location was smooth, easy and without problems. We have used this location at least a dozen times for our business. We keep coming back because of how good they are at their jobs.

Katherine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Volkan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah K. 
Évaluation :
2

My second box was left and sent separately. Thankfully the team from Moving Help worked quickly to locate, deliver and unload my U-Boxes. Two major items inside were damaged.

Monica W. 
Évaluation :
4

Equipment was not registered or cleaned when I arrived one hour before pickup time. This was recognized and resolved, however, my pickup time was listed as 11 rather than 11:45 when I got the truck. Other than that, everything went well

Charles E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lolita F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
4

The inside of the windshield was really dirty. They should be cleaned, inside and out, before letting a customer drive away.

JOSEPH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

could not change hitch appointment on line. It was difficult to contact the local installer to confirm reservation change

JOHN L. 
Évaluation :
2

I put gas in the truck before dropping it off and they still charged for gas. They said it was 8 gallons short and I know it wasn't that short

Tiffany M. 
Évaluation :
5

Nothing. My experience was absolutely delightful.

kerrilynn H. 
Évaluation :
3

This was a very stressful time for us and the day started with a call stating that the reservation for the U boxes had been changed. We did not make that change. They were able to get the boxes arranged. The recommended 4 boxes for a 3 bedroom home was not nearly enough. We had only 2 bedrooms and an office and the office was moved by us. Not much furniture either. We were very disappointed since we had to rent a storage unit and make another trip to TN to pick up the remainder of our belongings.

Jeffrey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry M. 
Évaluation :
4

I used U-haul of Wedgewood twice this week. I had an enjoyable experience both times this week. The personnel at this location were very friendly and efficient.

Sharon P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelby H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nadeem A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylie L. 
Évaluation :
5

Nothing just keep doing what you guys do helping

Hubert W. 
Évaluation :
3

Having more clean equiptment

Judith B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary Q. 
Évaluation :
3

Convenient location and clean, but there were no attendants outside as sign portrayed. Had to go in after sitting in van for 10 minutes to find someone.

STEVEN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cole J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRACLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne C. 
Évaluation :
4

When I showed up, i was told there were no moving blankets even though I had reserved 50. Fortunately, he found some for me to go pick up. Unfortunately it was fairly far away which wasted my time, money and gas. Fortunately, service rep, gave me a discount to make up for it. I would have appreciated a heads up about the blankets earlier so I could have pikced up blankets before picking up truck.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mehdi A. 
Évaluation :
1

Employees were unprofessional, cursing constantly while I was there. I was given the keys and told I could find the truck myself. When I found the truck, the battery was dead and very little gas was in the tank. I was told they could help call roadside assistance as they weren't equipped to help with the dead battery. I ended up leaving 1,5hrs after my arrival with a truck that felt like it would die at any moment.

Jacob T. 
Évaluation :
5

Very helpful customer service. Really appreciate getting in and out quickly.

Robert B. 
Évaluation :
2

Trailer leaked from both the door and from the front. Leaking water from anywhere in the front is unacceptable and ruined multiple boxes, and a mattress.

Dylan B. 
Évaluation :
3

Charged me double on my rental, I have to go in now and figure out why that happened.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sejdi K. 
Évaluation :
1

The receptionist was very rude and racist and mistreated us. Moreover, I felt like he was drunk and had no control over himself. I would suggest teaching the workers some manners on how to treat their customers.

MdSadequr R. 
Évaluation :
4

Probably as good as it can be given the limitations of the property.

james G. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

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  • Remorques et remorquage

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  • Attaches de remorque

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