Customer Reviews for U-Haul of Wedgewood

8 911 évaluations

1816 8th Ave S   Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

(615) 383-6455

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(615) 383-6455

1816 8th Ave S
Nashville, TN 37203
(Right off I-65 exit 81on the corner of 8th ave south and Wedgewood blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

PENNY O. 
Évaluation :
5

Before telling a customer that you "do not" have the equipment that you ordered with Uhaul is not available. Check the truck first. It will cause people to panic. Because of things you ordered 3 weeks in advance are necessary. Such as dolly's and blankets. I ended up buying more product once I got there. But over all the Gentleman were 100 % professional and had me taken care of and out the door. Thanks Guys!!!

Donna H. 
Évaluation :
1

We filled our gas tank just before returning the U-Haul to 3/8 because that was in the contract. We were apparently short by 4 gallons, which I cannot believe because that would put us well over 1/2 tank. On top of that, those “4” missing gallons cost us over $25. $6 per gallon missing was charged to us when we had absolutely no missing gas. Good job scamming a bunch of recent college grads for every last cent they own.

Andrew K. 
Évaluation :
5

Please be forthright with all possible charges.

Weston H. 
Évaluation :
1

This did not ask the question - "were the personnel helpful?" - No, they were not. I highly recommend you treat your customers better- that is how you stay in business. Once they arrive, it would be nice if they would get up from sitting at the desk and walk the customer to the appropriate truck to ensure they get the right one and don't need to spend 10 minutes walking the parking lot to find it. They did the bare minimum to help. Then THEY made a mistake with our order, but then I, the customer, was yelled at due to their actions and was asked to inconvenience my schedule to return to a different location then the contract stated and that I reserved. The tone of voice and way I was talked to was uncalled for. The Manager Willie Mayes needs to have better training on how to talk to customers and take responsibility for their actions and not inconvenience the customer or take it out on them. I understand everyone has bad days but the entire experience was not a pleasant one and we will likely go to a competitor in the future. We have used this location many times in the past and not had issues so we don't know what has caused the sudden decline in customer service, but it needs to be addressed. You are providing a service to customers.

Brenda M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Katie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA S. 
Évaluation :
5

Parking lot was very crowded. Hard to even get in the lot with so many vehicles.

Joe F. 
Évaluation :
4

Rented with a U-Haul truck. Had to get truck at a different location. Very inconvenient. Also, no moving blankets were available even though they were reserved a week in advance with the reservation.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

Great service

RUFO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MaryGrace C. 
Évaluation :
3

It should be told to every customer that gas tanks need to be refilled. And over $100 to fill up the 2 gallons i used is absolutely ridiculous.

Summer I. 
Évaluation :
5

Staff was efficient and courteous. Couldn't ask for a better experience when renting a moving truck. Thanks Guys

Gregory B. 
Évaluation :
5

When I filled the truck up with gas after renting, I did not use as much as I bought. I returned the truck with more gas than necessary, ready to 'add to the profit' for the company. The pick up and drop off was easy, and I was surprised when I received a gas credit for the extra fuel. KUDOS to the local team here in Nashville!. Tom B.

Thomas B. 
Évaluation :
3

Truck was in rough shape. Serviceable but rough. Brakes were soft, steering was loose, interior was torn up and transmission shifted crazy. AND air conditioning fan didn't blow on highest setting.

Ronald H. 
Évaluation :
3

Perhaps a larger problem for uhaul generally, but customers should not be able to reserve dollys and furniture pads if there are not any available. I was forced to purchase them from a Lowe's to $150 total because I still needed them to complete my move.

Henry G. 
Évaluation :
2

They were over booked with drop offs. There were several people working but little to no direction on what to do. Cars were lined up in the road, on a busy road, waiting to get in. Little to no customer service. I was told to just hand over the keys and I could leave. They were just too busy.

Tiffany D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
1

Grecko was awesome. He's the hardest working one in the shop every time. No one else seemed to really care about anything or help anyone in a timely manner.

Matthew W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

The only negative I would say is they didnt have dollies. The guys working there were all very nice and super helpful

Bruce B. 
Évaluation :
2

There was good signage to help know where to drop the truck off. Sat in the truck a few minutes waiting for direction. Was told to leave keys in the truck and that's it. It was super easy but I was little leary leaving with no real confirmation or acknowledgment that it was there and back safely. Everything was ok though and the truck checked in just fine.

MATTHEW JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Clean. Efficient checkin. Checkout, though a chaotic moment at the location, was easy since I was able to park and unload the trailer myself. Young man who was working (black male with a beard) was working very hard.

Scott P. 
Évaluation :
1

I was yelled at by the person at the counter for wanting to be reimbursed for an overcharge upfront instead of after I returned the equipment. Have never been treated like that by a UHaul rep, or any other company's rep. I was then initially given a van with a broken rear door, fortunately a different team member was kind enough to help me get booked with a different one.

Nathan S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulyana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alberto R. 
Évaluation :
5

Quick & nice!!

JOANN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
1

Was over charged for the truck rental and had to return it early. Poor customer service as well.

Adam K. 
Évaluation :
3

The truck we rented was in incredibly poor shape. There were several times the truck jolted violently throughout our move. Truck struggled immensely to handle any sort of incline and power steering seemed to going bad (had to exert a great amount of force to turn the steering wheel when navigating tight turns). Customer service experience in store was fine.

Timothy S. 
Évaluation :
4

I just want to send a heartfelt thank you to the employee who unloaded our truck and loaded our car with precision. My son and I had been moving all day and this was our last step. We were both incredibly worn out and to have that help at the end of our day was more than we could have asked for. Thank you!!

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delaney D. 
Évaluation :
1

I disagree with my extra fuel charge.

CHRISTOPHER L. 
Évaluation :
2

Charged for pads, but were not given any. Online check in very awkward, you have to kind of cut the line to get the keys. Employees somewhat rude

Sam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
4

When booking the uhaul truck the person wrote my name down incorrectly and then I did not receive the email that finalized the transaction. I had to personally drive to the uhaul place to do this the day before. It was very inconvenient. Your people need to verify information given to them. Other than that it was all good.

Goegine G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley Z. 
Évaluation :
4

Thee after hours dropoff was confusing, couldn't do it on the app, luckily a guy was still working there late. it was also a sketchy neighborhood.

Jeffrey B. 
Évaluation :
5

The agent on site was excellent

Ryland C. 
Évaluation :
3

The over all experience with uhal Everything was so automated. That helpfulness was nonexistent and I didn't get the right amount of blankets. They were just thrown in the back. I was told to read a text message and follow the directions. That is it. I was required to fill out an online check in. It seemed that uhaul wanted me to do everything and for the customer experience and service was put on the back burner. Very disappointing. This experience felt like, do the work for uhal, save uhaul time. Not, let me help you get comfortable with the equipment that you are driving over 7 hundred miles. Do you have any questions? Can I guide you out of this tight parking lot? Just normal Courtesy would have been nice. And made the difference. No pleasentry interactions beside the guys a d the counter in Nashville. Then it stopped after he gave me the paperwork.

Richard C. 
Évaluation :
4

It took me a moment to see the cleanliness of the vehicle. While it was free of debris, it had sticky mess on the floor, toe and footprints on the passenger windshield and the driver seat was worn out. It would be nice to have these vehicles cleaned between used.

Elizabeth S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenda H. 
Évaluation :
1

Got charged extra for refuel service charge even though we did refuel it. The gauge meter makes it extremely difficult to know whether we refueled it enough.

Connor W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zaiyang G. 
Évaluation :
5

Nice and helpful

Trent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dohyeon P. 
Évaluation :
1

Shut down honestly

Samantha C. 
Évaluation :
4

The truck was alittle rough and might need to be looked at - slipping into gear. Other wise good experience

Lori B. 
Évaluation :
5

These were the nicest U-Haul staff I have ever met! They were very friendly, courteous, and knowledgeable. I really appreciated them & will definitely recommend them to others!

SUZANNE O. 
Évaluation :
5

Thank you for being so patient with this novice uhauler!!

Melissa L. 
Évaluation :
5

Staff was efficient friendly and awesome!

jay D. 
Évaluation :
1

The desk attendant had no idea how to work the computer system. The guy who hitched up my trailer did not tighten the ball so the trailer fell off as soon as I pulled out of the location. When I called to return the trailer, they answered the phone, said hello, then hung up on my and would not pick up when I called back. I will not use this location again

Matt W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
4

Only issue I had picking up my rental (dolly). Is the parking for customers. Other than that it was fine.

ALFREDO G. 
Évaluation :
1

Did not have all equipment I rented and the entire staff seemed disinterested in helping me or the other customers in store

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
2

Rented a truck and was assigned a drop off location of Abbott ? on Charlotte Ave, which was close to my moving location. Arrived there after the move and this location does not allow truck drop offs. Called uhaul and was assigned a new location on 8th ave, 7 miles away. Arrived there and the extra distance but me over my max miles. Explained the situation to the manager and he assured me I wouldn't be charged extra. Got home and saw where my card was charged anyway. Don't understand why drop off location was assigned that does not allow drop offs and don't know why I had to pay extra.

Robert Q. 
Évaluation :
5

Excellent

Jackie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aidan O. 
Évaluation :
5

Nothing to suggest - the staff at 1816 8th Ave is always top notch. Easy in, easy out - great crew!!

Eric N. 
Évaluation :
5

They were great-- very helpful and efficient. Convenient location from Vanderbilt campus. Would definitely recommend to others.

STACIE W. 
Évaluation :
5

Fast, friendly, professional.

Martin D. 
Évaluation :
3

Better parking. Almost impossible to pull in and park with a trailer.

Amy T. 
Évaluation :
1

Location is in the hood, plus the guys didn't come out and grab the keys, plus the location is super dirty.

NICOLAS A. 
Évaluation :
3

I it's going on 4 business days and I haven't seen the deposit even showing a pending return

Amy M. 
Évaluation :
5

Anthony was awesome- switched me over to a pickup truck which was way better for my move, 10/10 service

Joseph L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shakeria R. 
Évaluation :
5

Location was closed when I arrived. But self check in process was convenient and effortless. UHaul sure mskes moving feel easy.

Donnell J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose O. 
Évaluation :
5

The movers were very nice, but late. They also left halfway through the job for two hours. My vanity broke too.

Cat L. 
Évaluation :
2

We made a reservation over the phone. We got a call a weekly later that our reservation accidentally got cancelled and they no longer had trucks the size we needed available. Only had a 10ft truck and a trailer. It took us 3x longer to move because of this. I asked repeatedly how to make this right since it wasn't our fault and the trailer was the only offer. It severely caused issues and we had come items that couldn't fit because the truck was so small (had one oversized piece which only could fit in a 20ft truck) and it was damaged in the process because the truck wasn't big enough. We also had to do 4 trips and resulted in us not even finishing loving till 2am. Terrible service by corporate to help us solve the issue. No discount offered. Very dissatisfied with how it was all handled. The guy at the shop when we picked it up was nice and did his best. It wasn't his fault.

Trevor K. 
Évaluation :
1

There was no gas. AC did not work.

Richard U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carsen C. 
Évaluation :
5

The gentleman that assisted me was extremely kind, courteous, professional! He truly went over & beyond!

Kimberly M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

You X. 
Évaluation :
5

My expedience was awesome.

charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
3

The truck smelled of cigarettes. The brakes would grind when coming to a stop.

Taylor P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dwight S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serge D. 
Évaluation :
5

Location needs more hand trucks/furniture dollys

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan L. 
Non les évaluations ont été soumises pour cet établissement.

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