Évaluations des clients U-Haul of West Palm Beach

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of West Palm Beach

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Jahleisia L.
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Le client n'a pas laissé de commentaire.

Arnab A.
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Le client n'a pas laissé de commentaire.

JAMIE H.
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Le client n'a pas laissé de commentaire.

DIANE W.
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The vehicle are not being cleaned the 8inch truck that I rented twice has roaches in it

Mark Z.
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Le client n'a pas laissé de commentaire.

Lorraine B.
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Le client n'a pas laissé de commentaire.

LINDA H.
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First of all, Shane was amazingly helpful. She has great customer service and care about my experience with the truck. She gave me recommendations for my next load for the size of the truck. As a woman, I appreciate her perspective for maximum load capacity for the size truck needed and looking for my future loads. Thanks. Linda Hamilton, CEO XPO H2O hair care and Ret. Palm Beach Sheriff Sgt.

SCOTT P.
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Le client n'a pas laissé de commentaire.

Pharah B.
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I love Uhaul but they charged me wrong for fuel and mileage. Truck was so convenient

elizabeth P.
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i was treated very well

JONATHAN B.
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I had a great time getting the job done the vehicle was a mess but I don't care. 2 wheel Dolly got the job done no problem there. When I go to return They charge extra for mileage it was supposed to be 200 but they wrote down 100 I did not catch that into the end stupidly I filled the gas up more than I stood. I never got the rest of my money back.

Victoria R.
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Le client n'a pas laissé de commentaire.

JACLYN J.
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Le client n'a pas laissé de commentaire.

RICHARD M.
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The office experience left much to be desired in throughput. The clerk was average. The guy in the yard was great.

GEETA M.
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I was over charged

DAPHNE B.
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Fixing the truck door

CLIFFORD C.
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Ive used Uhaul several time and we always been satisfied

Colton T.
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1st truck had bald front tires and out of alignment. 2nd truck was taken and later found out it had a leak in the roof and soaked a mattress and a couch

Shauntia F.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER W.
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Excellent customer service and great company.

ROGER W.
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Le client n'a pas laissé de commentaire.

Anthony C.
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Le client n'a pas laissé de commentaire.

Paige C.
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Le client n'a pas laissé de commentaire.

SERGO J.
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I'm Wondering why they charged me 110 mileage From West Palm Beach to Port saint Lucie fl. Please could you go over my contract for me please. It impossible. Thank you Im waiting for my response. Sergo Jean Jacques

Chhiring S.
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Le client n'a pas laissé de commentaire.

Edward B.
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Le client n'a pas laissé de commentaire.

JASON A.
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Returns should be a little quicker. The wait was a little too long

BRIAN F.
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Everything went just as planned. No complaints at all.

DYLAN R.
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Have more employees Like SCOTTI at this busy location. She was doing 3-peoples jobs. She was very hard and professional working woman to say the least. AMAZING IS MORE LIKE IT!! SCOTTI was one of the hardest working member of U-HAUL and for any company I have ever been to. I wish she and others like her were on my personal team. Amazing amount of energy and professionalism. Incredible. She deserves to get a RAISE and even should be running her own store. Because she running that entire location by herself even the lot outside and office inside and we customers waited patiently for a long long time to have her just smile while we watched in amazement 👌. SCOTTI YOU ARE AN INSPIRATION TO US ALL THAT WITNESSED UOU AT WORK DOING 4- people jobs

Stuart S.
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Le client n'a pas laissé de commentaire.

IVAN C.
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Good place and fast

ALEX M.
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Great location staff all very professional 5 star

Steven B.
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GIVE ME A PAPER RECEIPT THAT SHOWS THE MILES I AM BEING CHARGED FOR AND IF I AM BEING CHARGED ANYTHING FOR FUEL

Kevin M.
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Issues I had were that there was no equipment available at my reserved location when I showed up at the designated time. I was redirected to another location for a different sized truck. I could not return the truck to the selected location and was redirected. (Minor inconvenience but both redirects added miles to my trip and may have put me over the allotment which was close to what I needed. Last issue was returning the truck - after returning and inspection I was asked to “check in” in the office where I waited in line for half an hour only to be told I didn't need to do anything additional.

RAYMOND N.
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Le client n'a pas laissé de commentaire.

dianne M.
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Le client n'a pas laissé de commentaire.

Tranekqua D.
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I rented two days in a row and the service was the same. Customer friendly, and helpful!

TRANEKQUA D.
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I love the Share Online process. The way of getting the key needs to be improved. However, service, service reps were organized, customer friendly and helpful! Despite being such a busy location.

FRANCISCO A.
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Le client n'a pas laissé de commentaire.

Hunter D.
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Le client n'a pas laissé de commentaire.

JOY M.
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My Cargo Van reservation was given to another customer so that time of compact can was not available. I ended up with the square van. There was only 1 person working the counter when I arrived at 4pm on Sat 1/30/21. She was running around inside and outside assisting too many customers at once so customers inside were waiting (including myself) fir a long period of time. No organization and the tall guy outside who checks in the trucks was also working by himself. Both the girl and the 1 male were overwhelmed which added to confusion. It's almost like everyone else called out sick or something. After standing in line for almost 45 mins. Another girl came shuffling in slowly. Perhaps from lynch or dinner break?? Not the best of service this go around on this day. Sounds like U-Haul should re-visit their Operations Management to re-organize the front desk. 3 counter representative stations but only 1 person slaving away as customers come and line up. Entirely too many customers and not enough workers covering the counter or vehicle returns. The process was very sloppy last Saturday but I don't blame those two employees...I fully blame the overall management fir not ensuring adequate shift coverage. U-Haul can do better than this. Your 2 employees there that day...need a BONUS and an extra PAID day off. My hat goes off to these two for doing the best they could with no help AND they managed (in all the chaos) to get me into another van since the actual one I reserved was given away in error.

THEODORE M.
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Le client n'a pas laissé de commentaire.

Jeremy S.
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Le client n'a pas laissé de commentaire.

WILLIAM R.
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For the biggest and most busy UHaul in West Palm Beach, FL. these people only had 1 girl writing up sales. The line was out the door. They also only had one guy receiving trucks coming back. They had incoming renters parking all over the place then they come and yell at us to move cars when if they would've had 2-3 writing sales people there wouldn't have been renters cars piling up.

GARY S.
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Le client n'a pas laissé de commentaire.

Luis N.
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Excellent customer service and smooth transaction, thank you!

CHRISTINE B.
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My truck broke down on the highway. It drifted off the road after the steering pump went out. After 3 hours of waiting it was towed to my destination and repaired in my driveway the next day. I was not offered any additional time nor any compensation for the inconvenience. I was told by the manager that he would make it right and call me by the end of the day when I dropped it off but I did not hear from him. I was mostly upset because I could have lost controll of the truck and flipped it when the steering pump failed. I will not be using your service again.

Richard S.
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KEEP A SMALLER C0OVERED TRAILER ON SITE.

DANNY H.
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Great experience

Genea M.
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Le client n'a pas laissé de commentaire.

DAVID M.
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People were very helpful and friendly

JOHANNA R.
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Don't change a thing everything was perfect, thank you

Kimberly N.
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Le client n'a pas laissé de commentaire.

PAUL R.
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Le client n'a pas laissé de commentaire.

Donald G.
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Le client n'a pas laissé de commentaire.

DONNA W.
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Le client n'a pas laissé de commentaire.

WILLIAM H.
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Phyllis is outstanding manager. Always provides excellent service.

CHERYL F.
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Seemed under staffed long wait then was set up with a free storage unit. Then saw I was going to be charged $138.00 that day for unit. Once arriving at Ft Pierce Uhaul & Storage made to wait again then my lock I had was regular key lock and they said”, I needed the razor lock looks like a donut. Which I own 2 only didn't have one with me. Long story however the manager ended up being very rude I am done using Uhaul. I feel I have been robbed due to Covid in price. Paid $217 with gas to drive 74 miles. I feel some compensation should be given like another month free for storage. It is hard times for some people during this time but the moving industry is taking in the $$ taking advantage of people.

William O.
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Le client n'a pas laissé de commentaire.

LAVON B.
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Le client n'a pas laissé de commentaire.

LORI H.
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I reserved a truck a week & 1/2 before my move date, got to the location at 7:30 am & has to wait 45 minutes in line since there was only one person working & she was outside with a customer getting his truck & no one was inside helping other customers. Terrible experience and a waste of my time & delayed my day long move.

Wanda Q.
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This was the worst experience ever. I had a hard time processing the pick up using my phone, and even returning the equipment, and any of the employees wanted to assist me. I was there for like an hour. I wasn't given the code to open the lock to acess the truck key and I have to wait 20 minutes for a employee to show up and unlock the key. At the returning of the equipment, the app wasn't registering my location, so I couldn't do the online returned, and then again non of the employees wanted to help me. The truck was fealty and it smell really bad.

RAYMOND K.
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Le client n'a pas laissé de commentaire.

Jean D.
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You need to make that service online ( reservation) easy for everyone,my reservation was 3h00 am on Saturday and I spent 3hrs there before I get access to the chuck key spent almost 2 hours on the phone with representatives, no result at the end i have to wait until they opened so i get the chuck key around 7h54,so recommendation case like that could end an a couple minutes by just contacting the manager of the branch and end of story problem solving

William B.
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Horrible customer service

ANTHONY C.
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Le client n'a pas laissé de commentaire.

KEVIN J.
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Hire better staff!!!!!!!!!!!

Oshea M.
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The key wasn't in the first truck. The trucks aren't in order so it was like a goose chase. I'm extremely disappointed.

Marc Athur T.
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N/A

VICTOR P.
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Your have a CERY BAD COSTUMER SERVICES

JUDY L.
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When I picked up the vehicle the U-Haul employee said that it was filthy let him clean it out I waited out there good 20 minutes however whatever he sprayed was a disguise and by the time I made it home with the vehicle U-Haul that close and I was gasoline throughout the vehicle which gave me a massive headache and nausea along with my sister I did complain when I turn the vehicle in i explained to them they should make sure that this vehicle is not rented again until completely cleaned and sanitized and the gasoline spill smell is gone manager stated he wouldn't rent until that was done and completed and that he would give me a call later as well as a discount on my rental which I've never seen nor did the manager give me a call as he stated

Mark S.
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Le client n'a pas laissé de commentaire.

CHAREME B.
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I was overcharged for the items for no reasons, the ratchets weren't working, I was charged for 188 miles but I only drove for a little less than 100 miles...they overcharged my creditcard

Kimberly F.
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Le client n'a pas laissé de commentaire.

OTNIEL F.
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To begin with, the person who attended me at the store tells me that I cannot deliver the trailer if the store is closed, a lie it can be delivered and I could do it, the employee who had to deliver the trailer treated me badly, continues to look at his phone And not paying attention to myself I had to get out of my car three times and get back on my feet to be able to align the trailer because he didn't tell me the distance he was at and I continually kept paying attention to his phone, bad customer service, I think next time I rent at Home Depot and save myself the hard time.

CHRISTINE G.
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Le client n'a pas laissé de commentaire.

Vincent P.
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Le client n'a pas laissé de commentaire.

David H.
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Did complete mobile checkin but still had to wait in line for quite a while. Then I had to pay again after I paid online. Then the trailer was filthy , full of dirt. (Picture available if you contact me. Employee in the lot was great . Front office staff was awful, not helpful and acted like they didn't want to be there. Not up to your standards for sure.

LATONYA G.
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When I pick my truck up the young lady didn't have good customer service was not happy but when I return the truck I get the best customer with Tanesha Scott and that is the only reason why give 5 stars

Warren H.
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drove ten miles, put $10 in gass charged be $8 more for gas will be getting my trucks at your compitition Good By

ROBBRETTA W.
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Tell customers about the return process beforehand. Everyone there refused to assist. I was told to read a poster.

William H.
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Move checking faster dangerous to in to from okeechobee Blvd if lot is blocked up.Fre quent user discount?

JUSTIN H.
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I waited 45 minutes in the store just to talk to somebody , then when I did the worker kept going in and out back so my contract took 20 more min , just wish it would of been a little faster

JEREMY B.
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Le client n'a pas laissé de commentaire.

Jennifer W.
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Despite the last minute reservation and constant changes in return schedule, the staff was professional and courteous. We will rent again. Thank you.

Heriberto R.
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Everything from the pick up at the counter to the return process. Pick up time is way too much and so is the drop off.

Derek G.
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Make the in store pick up faster...I had a reservation in which I booked everything online and still waited just as long at the counter as if I was a walk-in. Atleast the friendly Customer Service made the wait tolerable.

Emmanuel D.
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Le client n'a pas laissé de commentaire.

DANIEL R.
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Le client n'a pas laissé de commentaire.

Sabrina B.
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Staff professional and courteous

Ralph B.
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Trailer didn't have normal tie downs for straps to be used.

ERIKA M.
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My original drop off location was changed and I wasn't Notified until arriving at the location. The staff there was great and gave me directions and told me that she had called and notified that she had no space and that she had spoken with Uhual. When I arrived at the drop off location and drop off the truck. We weren't greeted, and it was confusing what to do. We went inside to speak to a person and ask her what to do. She advised us to that we were going to get charged if we dropped it off at the wrong location. Then I asked if she could check in the system. She told us to wait outside and the guys receiving the truck would let us know. Over all it was a very terrible experience and could've been avoided if I had been notified of the change and also the guys receiving the truck had advised us to stay by the truck.

MIGUEL C.
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Employees are good but Kevin Davis is great

Chrisley B.
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Thank you always great service

Clifford C.
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Nothing the service was great

ELISEO F.
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Le client n'a pas laissé de commentaire.

TANJA M.
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Le client n'a pas laissé de commentaire.

RICHARDCRAIG T.
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nothing, I was pleased with the staff and the equipment

Mark H.
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Le client n'a pas laissé de commentaire.

Marva R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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