Évaluations des clients U-Haul of Winter Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Winter Park

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Taylor D.
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Le client n'a pas laissé de commentaire.

TRAVIS G.
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Better customer service. Friendy staff is much needed

DANIEL L.
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Attendant was rude and discourteous. I will not be renting from this location again.

Tommy O.
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Le client n'a pas laissé de commentaire.

BENJAMIN G.
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The staff member that I worked with yesterday morning was extremely helpful. Not only was he great to work with he was very personable and ensured the customer experience was streamlined and easy as well as my needs were met.

Glauco C.
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Driver side power window wasn't working. It sucked having to go out many times to type the passcode to the storage facility I was moving stuff from/to.

Glauco C.
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I was totally happy.

Craig W.
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Unlike the other times I have rented equipment at this location, this was not a good experience. This truck should not even be in inventory and the fact that I was driving over 200 miles it should never have left Orange County. The steering wheel sticks so it is a challenge just to get the truck started. Multiple engine warning lights and messages displayed, the oil needed changing and the transmission is about gone. The truck does not accelerate correctly in lower gears which is a safety issue while driving on the Interstate and Highway. There was a hole in the roof of the cargo area and with the scattered showers many of the items were damp when we unloaded the truck. I am renting another vehicle in 2 weeks and don't anticipate any problems. I would appreciate some type of adjustment on this particular order. Thanks!

Robert J.
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Prompt service is needed. I walked in the store waited 10-15 minutes before i walked outside to look for someone. No one visible so i walked into the service garbage sand then found someone.

MICHAEL F.
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Le client n'a pas laissé de commentaire.

WILLIAM N.
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Keep doing the same thing you do! Politeness Promptness Efficient Thanksfulness I really love this location. I have used it for years and it's the best it's ever been.

Kent S.
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Le client n'a pas laissé de commentaire.

SUSAN F.
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Le client n'a pas laissé de commentaire.

MATTHEW M.
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Just have more employees working.

Nicholas M.
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The staff was nice ( at the location) however my reservation was canceled for some unknown reason which I did not cancel it. so I had to upgrade to a bigger truck that cost me more money. I waited on hold with customer service for over an hour and no one picked up the phone . I'm very unhappy with the service I received.

Louis B.
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Le client n'a pas laissé de commentaire.

Daniel M.
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Le client n'a pas laissé de commentaire.

Glauco C.
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Nothing to add

Michael S.
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Le client n'a pas laissé de commentaire.

PETER S.
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Interior cleaning. Cup holders sticky, some paper trash on the floor.

JACQUES A.
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Le client n'a pas laissé de commentaire.

MARCO M.
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The driver's seatbelt housing was broken, which caused the sensor to not detect that the belt was buckled. This caused the seatbelt warning light to stay on and the sensor to beep every minute. Very annoying!

Michael A.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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I rented a 4'x8' enclosed trailer which was great and the staff was awesome. What was not great is finding out the trailer hitch and wiring install I had got at the same location was a mess. The wiring didn't work. It was wrapped around the steering column and wasn't even connected

MICHELLE T.
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This was the easiest truck rental I have ever made. The website was user friendly and easy to navigate from start to finish. Upon arrival to pick up my truck I was greeted by two gentlemen who were very pleasant and knowledgeable of what I needed to get my move done. Dropping off the vehicle was fast and my final invoice emailed to me. I highly recommend this location for you next move or for equipment and supplies.

raymond S.
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Le client n'a pas laissé de commentaire.

Tommy O.
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Le client n'a pas laissé de commentaire.

WILLIAM N.
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The staff were exceptional. In picking up and returning. Polite, industrious etc. your fortunate to have them.

PAUL K.
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Le client n'a pas laissé de commentaire.

Robert K.
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Josh was very helpful

MARLA M.
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Le client n'a pas laissé de commentaire.

Judi J.
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Le client n'a pas laissé de commentaire.

Geoffrey L.
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Le client n'a pas laissé de commentaire.

KOREY U.
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Le client n'a pas laissé de commentaire.

John C.
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Fix your Call Center overflow agents. I saw that the tow dolly I wanted to rent was not at the local U-Haul facility, and U-Haul wanted to call me. To save time, I called customer support. I got an over-flow call agent (by their own admission). Even though when I checked the U-Haul website, entered the vehicle information for what I was towing and towing with, the system came back and said that all was good, the U-Haul agent told me, that it was unsafe to use and I could not rent it. Fortunately, I called the location I picked it up from, they checked and agreed with me, that per the U-Haul system, it was OK to use. The guys at the pick-up location were great, and more then friendly and helpful.

Charlotte F.
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Great job!

Joseph K.
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Le client n'a pas laissé de commentaire.

Jay V.
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Le client n'a pas laissé de commentaire.

Korey U.
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Le client n'a pas laissé de commentaire.

EDDIE W.
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The return location was jammed; no help after 5 pm . Return process rather long on mobile device. Overall it all was smooth; pickup better than dropoff.

Julie H.
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Nothing, the service at this location is exceptional every time. The employees at pick up and drop off were so friendly and helpful.

Edgardo M.
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Le client n'a pas laissé de commentaire.

Mylena C.
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Le client n'a pas laissé de commentaire.

Sean F.
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Le client n'a pas laissé de commentaire.

Pedro O.
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Efficient process. Thank you.

HECTOR U.
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Le client n'a pas laissé de commentaire.

Meghan S.
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Le client n'a pas laissé de commentaire.

Valerie J.
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The customer service is poor. I was on hold for over 30 minutes when I called this location. Only one sales person and three people waiting. The pick up process is very slow as well. The return process via the app was very good but I could not find the drop box for the key return as pictured.

Timothy W.
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Great customer service. Had some trash to throw away and employee grabbed it and said he would gladly take care of it.

Charles T.
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Le client n'a pas laissé de commentaire.

LEE D.
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Le client n'a pas laissé de commentaire.

Maria W.
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First time dropping off at this location. Easy to find and the parkinglot was all lit up so i knew exactly where to drop the truck off.

Sandra D.
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Le client n'a pas laissé de commentaire.

Danielle L.
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Le client n'a pas laissé de commentaire.

Jennifer M.
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Le client n'a pas laissé de commentaire.

Gregory W.
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Very professional and easily accessible for quick drop-off. Very polite service.

Bonita T.
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Le client n'a pas laissé de commentaire.

SYLCAME V.
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It was great customer service when we pick up the truck

monzadeh D.
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Staff was rude Vehicle had dent damage when they gave it to me Compromised my card after my rental, identity theft, 17 swipes in one evening. They keep info on file Beware of this business!!!!

Alexandria K.
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Le client n'a pas laissé de commentaire.

PAUL N.
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Have more staff on weekends. I had a fairly long wait for my pick up.

Louis B.
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Staff was very helpful and courteous . They even put air in one of my car's tire. Will be using them again.

Amos V.
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Amazing efficient service. Both agents on site were very attentive to my needs, helped and answered all questions I had

Julie D.
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Le client n'a pas laissé de commentaire.

Heather F.
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Le client n'a pas laissé de commentaire.

Jeb S.
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Le client n'a pas laissé de commentaire.

Nicole E.
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I was over charged and my $100 credit was never applied. I'm not sure if this is location specific. I have contacted customer service to dispute the charges numerous times and no one has corrected the charges. Their billing and customer service line is very ineffective.

SHAWN G.
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Have more appliance dollies available! Enough for every truck you rent! I imagine you make more money if renting these, then you do the trucks, and not having them makes moving much more difficult. If I knew they would not be available, I would've rented a truck elsewhere. It is a vital tool in a whole house move! Very disappointed in the lack, and even came during the week to try and reserve one & was told they wouldn't know until the day of my rental if they would have one. There were two other customers waiting with me for the same item.

gerald F.
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Young man behind counter was super polite, considerate of my time and was quick at getting customers in and out.

John D.
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Le client n'a pas laissé de commentaire.

Eileen V.
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Same as above. Your locations are very under staffed, so your working staff is under a lot of pressure and it SHOWS

David S.
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Le client n'a pas laissé de commentaire.

JULIE C.
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I would like to compliment Matthew Coriolan on his excellent customer service. There were some challenges with my rental (no furniture dolly, gas tank different than contract, etc and he was so kind and customer focused to help as much as possible. He seemed to be very busy (this location may be understaffed??) but never rushed me and wanted to make sure that everything was satisfactory. He deserves kudo's and a raise! Regards, Julie

jen C.
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Le client n'a pas laissé de commentaire.

Carol J.
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Le client n'a pas laissé de commentaire.

ROXY M.
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When I arrived, i had to wait while the attendant and a customer were having a personal conversation. It must have gone on for 10 minutes or more , which is a long time when someone is waiting and the conversation has nothing to do with the rental. Every time I thought they were wrapping up, the customer kept talking and the attendant responding. Finally I had to ask if i could be helped picking up the truck.

Keith M.
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Beer cans rolling from under the seat. Back door broken had to stop and get it fixed at the uhaul in the middle of my move. Roaches crawling in the cab of the truck. I rented 2 trucks from 2 different uhaul places In 2 days and mistakingly wrote this review about the uhaul store on 436 in winter park . It was for the orlando ave store on 1792 in winter park

Charles S.
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Fast service. I placed the order online and the truck was waiting at the appointed time for pick-up. This location is convenient and well stocked with all the supplies you would need for moving.

Tommy O.
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Le client n'a pas laissé de commentaire.

Dawn S.
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Le client n'a pas laissé de commentaire.

Rosemary M.
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Location was hard to find

Richard C.
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Even though I had reserved my trailer at this location, when I arrived I was told that the trailer I had reserved was not available and that I had to go to another location to get it. I did not receive any advance notice that my reservation had changed and it was a huge waste of time.

Louis W.
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This was not my preferred pickup location, nor was it the pickup location told to me by the UHaul representative who called me the night before the scheduled pickup. I was told the truck would be available at 9:30 am. I had reserved a 10 ft truck one way from Oviedo FL to Jacksonville FL. When I called the designated pickup location on Sat morning about 8:30 am, I was told that the truck had not arrived yet. By 9:30, the truck still had not arrived, and the lady I spoke with (Helen) said she had tried to contact the person who had the truck with no response. Helen suggested that I contact the UHaul center across the street to see if they had a truck, which I did. I spoke with Matthew, who told me that the only truck available for one way rental was a 26 ft truck (way bigger than I needed), but I could have it for the same rate as the 10 ft truck. By 12 noon, the 10 ft truck had still not arrived at Helen's location, so I accepted Mathew's offer of the 26 ft truck. Both Matthew and Joshua at the UHaul location were helpful and sympathetic about the situation, but it seemed there was little they could do about it (beyond their control).

Catherine J.
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Le client n'a pas laissé de commentaire.

Caroline R.
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Le client n'a pas laissé de commentaire.

Ramon G.
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Make sure that if someone rent an equipment it is inside the truck , so it avoid delays or in my case I was on limited time . So I had to proceed without it which aggravated my stress .

John D.
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After a thorough light check we realized the wiring harness on the 2010 Honda Odyssey i owned wasn't operating correctly. The tech checked and checked, he came to the observation that the harness, wasn't properly installed. He quickly went to on line confirmation, made the appropriate correction and we were good to go. Odd part was i recently had Uhaul install the hitch, and lighting harness, rented a 5x8 from Uhal in Jacksonville and drove to Michigan City Indiana. When i rented the 5 x 8, went through the light check i got a good to go. Gremlins?

Jason K.
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Le client n'a pas laissé de commentaire.

Marc S.
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The customer service rep who helped me was excellent and he tried to fix the problems caused by the location not having the main accessories I needed to have a safe move. Unfortunately, the issues could not be fixed and I had to move using 6 blankets instead of 36 (resulting in many scratches on my previously nice furniture), and I had additional expenses to move a piano because they didn't have my 2 furniture dollies. This is my 2nd move in 9 weeks using 2 different U-Haul locations. For the life of me, I don't understand why the items I preorder and confirm are never there when I pick up my truck. Other than the truck, the accessories are critical items, and U-Haul consistently disappoints.

Robert C.
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Le client n'a pas laissé de commentaire.

Cedric P.
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N/A

steven J.
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Le client n'a pas laissé de commentaire.

Susan F.
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Le client n'a pas laissé de commentaire.

Jeremy Z.
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Le client n'a pas laissé de commentaire.

Nicholas A.
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Two problems that need to be highlighted. When I entered the pickup truck, the stated mileage was 14 miles above where I the paperwork said it was to start. When paying per mile, that's a bit much to be off. Additionally, my tank said full but was not. I used the pickup truck to drive a total of 8 miles and had to replace 4 gallons of fuel. That's extra money out of my pocket.

GERALDINE G.
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Le client n'a pas laissé de commentaire.

LINDA D.
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I don't have any suggestions

keroy S.
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Le client n'a pas laissé de commentaire.

JEFFREY U.
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Caleb has helped me several times and is an awesome worker. Best service possible!

Lana T.
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The after hours return using the phone and the website is virtually impossible to get through, I would get halfway through receive an error stating my location wasn't uploaded with the photo or something similar (I didn't change anything) and it would kick me out. LUCKILY there was still an employee inside who had watched me start over 3 times walking around taking pics and took pity on me and came out to accept the return.

Non reviews have been submitted for this location.

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