Évaluations des clients U-Haul of Yuba City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Yuba City

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Sam S. le

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Le client n'a pas laissé de commentaire.

Tim K. le

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All were professional.

Juliet W. le

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Le client n'a pas laissé de commentaire.

Lynn D. le

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EXCELLENT service all the way around....!!

Wilbur W. le

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Le client n'a pas laissé de commentaire.

David R. le

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Le client n'a pas laissé de commentaire.

Trena B. le

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Plenty of help, very kind and helpful

Amanda R. le

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Le client n'a pas laissé de commentaire.

Terry B. le

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Le client n'a pas laissé de commentaire.

Ronald G. le

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Le client n'a pas laissé de commentaire.

darla j. le

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Le client n'a pas laissé de commentaire.

Jaime R. le

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Good service with one small glitch: I was originally scheduled to return the trailer to my home town of Colusa. That was changed the evening before my scheduled pick-up.

Clyde M. le

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Le client n'a pas laissé de commentaire.

Gary C. le

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Le client n'a pas laissé de commentaire.

Norma C. le

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Le client n'a pas laissé de commentaire.

Sara A. le

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Le client n'a pas laissé de commentaire.

Bart W. le

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Le client n'a pas laissé de commentaire.

Scott F. le

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Le client n'a pas laissé de commentaire.

George P. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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Thanks all involved in this event. Gold Standard on service .

Robert C. le

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It took a little longer to rent a trailer than I thought it would. I called the local U-haul and the call went to the phone reservationist not the local store. I reserved a trailer on the phone with him and then when I went to the local Store had to go through all the same questions. Didn't understand why they had to call a relative to verify who I was? But eventually got the trailer and they were nice.

Moreno M. le

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Le client n'a pas laissé de commentaire.

Matthew B. le

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Just keep your word as far as appointment times are concerned. The trailer that I originally reserved was actually not available for me due to over booking on your end. I originally reserved a 5x8 single axle trailer. What I was given. Was a 6x12 tandem axle trailer . Which is considerably larger, and much heavier than the trailer I originally reserved. This resulted in much less fuel economy. This was not a huge problem for us , but to some people that could have really been an issue. Anyway you asked and I told.

David T. le

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The user interface on the website is not an effective, efficient, or appealing way to rent. It's best to rent in person.

Christopher F. le

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Le client n'a pas laissé de commentaire.

Mario C. le

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Good service and good people

Claude B. le

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Good crew and attentive and they are hard working. Easy in and out.

Frank M. le

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Le client n'a pas laissé de commentaire.

Moses V. le

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Le client n'a pas laissé de commentaire.

Chris Z. le

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Everything was amazing !!!

Mark B. le

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Smooth Transaction.

Daniel A. le

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Le client n'a pas laissé de commentaire.

Ken J. le

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on hold for 16minuets. Explained was charged for two days and only used truck for 6 hours. She said that automatically they charge two days for a one way rental. i was not told that if i used it as a local not a one way it could be cheaper. I am referring this matter to the area manager who is to call within 72 hours. Their must be a better way.

julie s. le

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Maybe not charge me twice. When i reserved the 10’ moving van i paid the estimated 135.43 for one day rental , insurance and estimated 80 miles. I called and extended for one more day when i returned the mover i had traveled 100 miles so i should have been charged just the additional day and additional 20 miles but instead i was charged 190. Dollars and some change. I have tried to email the contact email given and have received no response! Very frustrating

PAUL K. le

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Le client n'a pas laissé de commentaire.

Gregg G. le

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My experience with this location was very good and the employees were very helpful.

Thomas S. le

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Everyone was excellent. Friendly and excellent customer service

Roger P. le

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easy,fast Great customer service

Todd A. le

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Train the employees to be more customer-friendly and not so rude supports customers they have a take-it-or-leave-it attitude there maybe do a drug test on your employees

Virendra N. le

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Le client n'a pas laissé de commentaire.

Dominic M. le

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Notate the correct drop off location on the receipt. We went to drop off our truck and ended up dropping it off late since we weren’t told we had to return it at a certain time without being charged more money and on top of that we were provided with the wrong drop off location and had to drive further to drop off the truck. It was a mess.

craig h. le

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I needed a trrailer to haul some 16 foot lumber and your trailer was just what I needed at a reasonable price. Returning the trailer took a little longer than I expected because it was a busy day, otherwise, everything was great.

sarah t. le

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Le client n'a pas laissé de commentaire.

Isac G. le

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Was not my requested location

Ursela L. le

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Le client n'a pas laissé de commentaire.

Tracy L. le

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Le client n'a pas laissé de commentaire.

Darby B. le

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Le client n'a pas laissé de commentaire.

Janice R. le

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Le client n'a pas laissé de commentaire.

Roy H. le

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It's a competitive business. But too much pressure to buy or rent other things of Uhaul. Gas in the truck was at 1/4 tank. Either you put more gas than what you need for very local 3 hr. Move or you pay at rental place. RIP OFF. Every dollar counts with more gas put on than you use.

Eddie G. le

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The Gentlemen where I drop my truck off tried to charge me extra for gas until he looked at my paperwork closely

Cheryl A. le

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Service reps were fine. Did not explain too much regarding the truck; however, pleasant. The truck itself is/was the problem. A/C only worked for the first ten minutes.....the vents would not work either. Weather stripping around driver's side window was not in place; therefore the trip was extremely noisy. Sounded like the door and been left opened. If was deafening. When I reported this, "Angel" said, "Sorry this happened. The truck came from Chico. I believe I should receive a discount. My "charge card" worked 100% and so should have the truck. It was in the 90's that day. Thank you. Cheryl

james j. le

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The people in Conroe, Texas and Yuba City, California were kind and helpful. The call center person who helped me was less than friendly.

James K. le

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I rented a Uhaul 15" truck in Yuba City CA with the need to move my sons, (US Air Force Sargent) furniture, car and motorcycle from Sacramento CA to Greeneville TN. The truck had several issues, Headlights out of Alignment, Trailer Brake caused truck to short out No trailer braked from Sacramento CA until Kansas, Yes NO TRAILER BRAKES when driving over Rocky Mountains. Trailer hitch NOT CENTERED to truck. And Best of ALL 6.7 MPG average for 2873 miles. And Speedometer off by 8 mph. That is per the Google Map system and verifying speedometer with Kansas Speedometer check system on highway. Yuba City U Haul Manager agrees to ONLY PAY FOR TRAILER BRAKE REPAIRS that I had to pay for! Plus truck was NOT READY or INSPECTED. When I was picking up truck, I was told I had to wait for windows to be cleaned plus over 10 STAR stickers, denoting damage, were applied on most truck panels!

Rhoel V. le

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Keep the excellent service and friendly approach to all customers.

Christopher C. le

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Everything went great, the staff was knowledgeable and friendly. Drop off of trailer went smoothly.

ramon e. le

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Because every time I make a reservation they had what I want thank you

Gina R. le

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Staff and professional and friendly and provide great service.

Kurt K. le

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Le client n'a pas laissé de commentaire.

cynthia l. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Was misinformed over price. And ended up costing me double what I was told. Completely unprofessional. If I knew how much it would have been I would never have rented a trailer from UHaul. I never will again. And my other companies propane will be filled from another supplier as well

Patrick a. le

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Uhaul has always been a pleasure to work with, especially today! You came thru for us in a pinch. Thank you to all the staff, always friendly & professional!

Michael G. le

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I had to travel 40one way to pick up the rentals no trucks available in Oroville or chico alitte closer

George P. le

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Le client n'a pas laissé de commentaire.

cheryl p. le

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Lower rates?

Neil C. le

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Make sure there is no glass or Nails in the trailer like what happened to me.

Michelle F. le

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Le client n'a pas laissé de commentaire.

JANESE C. le

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I was told I could pick up in Chico and received a call the day before the move that I would need to go 80 miles total to get the trailer. Time lost!!

Donald W. le

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No comparison between here and Great Falls

Beau H. le

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The check engine light came on leaving me very concerned with either I would make it to my destination. Also, I fallowed the paper on how much gas to add to the vehical befor returning, it it was way off. I could have put 5 gallons less gas in the vehicle and would have been fine. What ever fueling info provided was not for the vehical I had received. Thank you

stan d. le

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the online request was for 7a but the actual time the truck was available at 9a. 2 hours make a big difference when movers are also arranged.

Leonard N. le

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Le client n'a pas laissé de commentaire.

Barbara T. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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Le client n'a pas laissé de commentaire.

John B. le

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The truck was filthy, i always wash my rental before I return them, and service engine light was on...

Rodney M. le

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Le client n'a pas laissé de commentaire.

douglas h. le

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None needed.

GREG E. le

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Le client n'a pas laissé de commentaire.

Edith G. le

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More employees. I had to wait about 25 minutes before my van could be checked in

Edward H. le

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Rented from here several times and they are always super helpful! Great folks who have taken good care of us every time!

marcia s. le

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Very helpful. The truck was very nice, clean and up to date.

Bill W. le

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Le client n'a pas laissé de commentaire.

Joanna G. le

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From walk-in reservation, to drop off. The guys were friendly and knowledgeable. I would definitely rent again and reccomend to friends and family. JoAnna

Cheryl H. le

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I got my email for my receipt but my phone said there is nothing. Please resend my receipt. The truck was a tank and drove like one. It is obviously an old truck. Nice people helped me.

david s. le

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Very Professional and now my go to place for rentals.

Matthew F. le

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The call center was the problem. We wanted to pick up in Chico, CA and they knew that but didn't bother telling us that the pickup was at the Yuba location. We went to the Chico location first and they had to tell us.

Carol W. le

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Very nice. Shocked at the condition of the tow dolly. Very concerned that there was no damage incurred because of the equipment.

johanna g. le

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Le client n'a pas laissé de commentaire.

frank m. le

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Le client n'a pas laissé de commentaire.

MACEO L. le

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Le client n'a pas laissé de commentaire.

Glen P. le

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I drove the truck 65 miles total and put 10 gallons of gas in the truck before returning it. Then, you sneak a charge in for $22 for gas when I check it back in?!?!? DO your trucks only get 3-4 miles per gallon????

Mary B. le

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Le client n'a pas laissé de commentaire.

andrew o. le

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Le client n'a pas laissé de commentaire.

andrew o. le

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Le client n'a pas laissé de commentaire.

andrew o. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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5 star service!! *****

Judy S. le

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The employees at this U-Haul are always pleasant to deal with. They are patient and kind, dealing with people dealing with the stress of moving. I really appreciate their professional, compassionate attitude. J. Snider

Brian N. le

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All in all it went well. The Mobile check in process was a little slow, but that was because of the crappy camera on my phone. Everything on your end was perfect. Thank you!

Fernando M. le

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Le client n'a pas laissé de commentaire.

Frankie J. le

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I left items belonging to my late husband in the back of the truck but when I called to inquire about added charges as well as the items that I had forgotten I was told that it was cleaning charges due to the trash in The truck?(husbands jack stands, floor jack, car ramps) I asked if my daughter would be able pick the items up and was that would be fine but when she got there they told her no she would not be able get the items. I spoke to customer service who said they get back to me and i have heard nothing yet after three days. I am also requesting my cleaning fee be refunded.

david v. le

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Le client n'a pas laissé de commentaire.

denise l. le

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Le client n'a pas laissé de commentaire.

Ethel C. le

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Nothing. Friendly, fast, and very efficient.

mario a p. le

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Don’t have a clue but everything when gas planned

Larry D. le

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Le client n'a pas laissé de commentaire.

carlos l. le

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Le client n'a pas laissé de commentaire.

Barbara W. le

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Le client n'a pas laissé de commentaire.

Scott C. le

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My Truck was not available at my pick up location in Oroville upon arrival and was sent 35 mile away to Yuba City to pick it up. I was then charged extra miles for making the 35 mile trip out of my way.

Dara J. le

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Good service...

Jessica P. le

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Le client n'a pas laissé de commentaire.

terrell R. le

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Le client n'a pas laissé de commentaire.

Edna s. le

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Le client n'a pas laissé de commentaire.

daniel c. le

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You guys ripped me off by sending me to a closed u-haul place and made me 4 hours late. You owe me baqck money for gas and lost time. You will not hear the end of me otherwise this was a ripoff. Not your guys fault in Yuba City. But the U-haul in Maryswville. Please re-imburse my credit card. Also you were supposed to get back to me about this matter.

Vincent L. le

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Le client n'a pas laissé de commentaire.

heidi d. le

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Le client n'a pas laissé de commentaire.

william b. le

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all is good....no problems and employees were doing their jobs, overall positive transaction.

Raymond C. le

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I was only given less than 24 hour notice that my pickup location (Chico Ca) has no trucks available and I had to drive 40 mins out of the way to pick up an truck in Yuba City.

Tammy m. le

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nothing your great

Clayton J. le

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Le client n'a pas laissé de commentaire.

Serena C. le

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I would recommend the location if you HAVE to use U-Haul because they were very nice and the truck was clean. However, I would not recommend using the Company at all, as we got the complete run around after having a truck reserved for 2 weeks ahead of time.

wayne d. le

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Everything went very smooth

rosa A. le

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Le client n'a pas laissé de commentaire.

Shauna H. le

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Super fast and efficient. Very courteous.

logan c. le

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Le client n'a pas laissé de commentaire.

david l. le

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Le client n'a pas laissé de commentaire.

juan m. le

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Le client n'a pas laissé de commentaire.

carl r. le

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Keep Harmun as the man in-charge and all the people he has working for him.

Jeff F. le

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The service and staff was excellent as usual and their professionalism got me in and out in a timely fashion.

terri s. le

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Prompt, courteous service. Very informative.

PHYLLIS K. le

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Le client n'a pas laissé de commentaire.

Laura M. le

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The 800 call center gave conflicting information about availability of equipment which was frustrating.

juan m. le

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Le client n'a pas laissé de commentaire.

Ian H. le

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Le client n'a pas laissé de commentaire.

sarah w. le

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My name was incorrect on the paperwork when I pointed this out the person did not care to fix it. When making reservation had asked what type of truck. Was given a different type. The trailer light hookup on the first truck pulled was not there, on the second truck it was only a four way.

Mala X. le

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Le client n'a pas laissé de commentaire.

Maria P. le

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Le client n'a pas laissé de commentaire.

Roger h. le

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Le client n'a pas laissé de commentaire.

Roger H. le

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I will stick with the experts, U-Haul.

Jose M. le

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Le client n'a pas laissé de commentaire.

gary d. le

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Local shop in Yuba City is always helpful, very easy to use and quick hook up for trailer.

jeremy w. le

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Le client n'a pas laissé de commentaire.

Joanna L. le

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Overpriced

Sean J. le

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If a reservation is made then the vehicle or towing option needs to be there. I was also sent an hour out of my way to pick up a tow dolly at a place that didn't have one available. I am seriously considering never using Uhaul again.

David F. le

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We reserved a truck online, as it was a little cheaper this way. My wife also looked into this . The day before we were scheduled to move we went into the Yuba City location to make sure the truck was scheduled. Nothing came up. So the manager did some research and found the reservation by our confirmation number. Later that day I received a call from Sacramento saying we had to pick the truck up there. We called, we were being charged for two trucks. Got that worked out. Pick up day another fiasco. They blamed it on their computer being slow. We were charged twice, in the store almost 1 hour. I kept asking for a discount for the trouble. They were the cheapest, but by far the most hassle. The truck was great though.

Scott b. le

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No complaints. I would use the online precheck-in in the future it works faster than at the counter.

Steven O. le

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Le client n'a pas laissé de commentaire.

Ralph G. le

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A bit more explanation on how to use the vihicle before leaving us with the keys. Such as how the side mirrors are operated, and what the buttons on the dash are for. We did lots of exploring to figure out how to use the van.

Julia P. le

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Le client n'a pas laissé de commentaire.

mark v. le

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Le client n'a pas laissé de commentaire.

jaunita w. le

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Le client n'a pas laissé de commentaire.

Deborah R. le

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Le client n'a pas laissé de commentaire.

alan s. le

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Le client n'a pas laissé de commentaire.

Nicholas W. le

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Le client n'a pas laissé de commentaire.

PATRICIA C. le

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I have rented from this location several times and ALWAYS have been treated with respect and professionalism. THANK YOU!

PATRICIA C. le

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ALWAYS EXCELLENT SERVICE at this U Haul location. THANK YOU!!!

Marty T. le

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Knowledgeable, friendly and professional. Great experience each time we have needed them.

RAHUL B. le

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Super nice staff

Todd P. le

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Outstanding service at this location. I have had several bad experiences in Roseville Uhaul and Yuba City was just great!!!

jannah h. le

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Le client n'a pas laissé de commentaire.

edith s. le

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Great experience. Would use again.