Évaluations des clients U-Haul of Yuba City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul of Yuba City

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Dennis B.
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Suggest 24 hours open but over all excellent customer service

James B.
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Always love Yuba City Location. Staff is always friendly and helpful

JUDY T.
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Le client n'a pas laissé de commentaire.

Carol C.
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Le client n'a pas laissé de commentaire.

Efrain T.
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Le client n'a pas laissé de commentaire.

Brenda G.
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Hire more employees like Austin Dearly. He went above and beyond to help us with a trailer rental! Such a nice guy with an awesome demeanor!

Alvin B.
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Should be less paperwork Or shorter time to rent for returning or frequent customers . I have rented numerous times and plan to rent again soon.

Emilie K.
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Keep up the good work! Thank you for helping me with my move!

Sandra F.
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Le client n'a pas laissé de commentaire.

Robin H.
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Le client n'a pas laissé de commentaire.

roger L.
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Le client n'a pas laissé de commentaire.

Kelly C.
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Le client n'a pas laissé de commentaire.

Richard G.
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Cruise Control, Cruise Control, Cruise Control👈

Jody A.
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Le client n'a pas laissé de commentaire.

Vincent L.
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Le client n'a pas laissé de commentaire.

Madison H.
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the truck smelled of smoke and the wiring for lightings did not work- we were sent to another location for a dolly where we realized it had not been inspected. our trip was delayed hours because of this. also the employees did not wear masks

Christian W.
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Normally everything is good to go but this truck was definetly older and there was a pack of cigarettes between the side of my seat and ash in the cup holder, I don't smoke but I could smell the remnants of it. Also the steering wheel was a little off so to drive straight I have to turn left a little bit, but it may have also been windy outside. Finally I have rented at least 6 trucks with uhaul recently and this was my first time dropping off after hours and I could not get the free return to wokr on my phone, it would not grab my location on my android, and my friends iphone couldn't take a photo. So I was lost on how to return the vehcile properly.

Kaitlin A.
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Le client n'a pas laissé de commentaire.

Pakou T.
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Le client n'a pas laissé de commentaire.

KATHLEEN N.
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Colusa Hyw drop off were very helpful and kind.

Riana C.
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Le client n'a pas laissé de commentaire.

Tyronne C.
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Le client n'a pas laissé de commentaire.

Donald D.
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Le client n'a pas laissé de commentaire.

Theresa S.
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Le client n'a pas laissé de commentaire.

Richard M.
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Your corporate office canceled my 26 ft truck he called told me I'm screwed and I got pissed hung up ten minutes later a email with my cancellation your corporate office is rude... had to use a trailer Yuba city was great ... saved the day with no help from corporate ass hats I'm gonna try n find another way from now on to move without you guys but if not Yuba city office will get my business

Elizabeth M.
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My experience was amazing. Fast and easy. Great customer service. From making my appointment to dropping the truck back off. It was so smooth. Thank you for your help.

Merwyn U.
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Great service from making the reservation to pick up and drop off.

Romelia E.
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Nothing

Ramona M.
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The person at the counter got me right in and out!!! Awesome service

GERMAN A.
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Friendly and courteous customer service

JOSEPH R.
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Wonderful first experience at U-Haul staff was friendly and helpful

AMANDA GAIL M.
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Le client n'a pas laissé de commentaire.

barbara W.
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Le client n'a pas laissé de commentaire.

Lawrence M.
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No improvements necessary . 5 Star service all the way .THANK YOU

Tracy L.
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Service at this location is always friendly and efficient.

JUDITH P.
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I am waiting still to get my credit to my card. I spoke to a rep about the 29th of Sept. who said a supervisor would be contacting me regarding it. I have never heard back. Its for a dolly never used and some gas credit. Also the drive of the truck said the transmission was not good in the truck and he could only drive 50 mph the entire trip Please contact me at 541-441-0161. Thank you Judy Perhacs

Maclovio A.
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Le client n'a pas laissé de commentaire.

Vincent R.
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Le client n'a pas laissé de commentaire.

Charles T.
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Le client n'a pas laissé de commentaire.

Barbara B.
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Low tire indicator had tire blowout talked to Erika NorthState gave eta of 90 minutes only took 50 minutes to change tire

Ralph S.
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We were given a utility trailer with a hole in the tire. I would think tires would be checked before a rental is sent out. We did not notice until the trailer was loaded. I also think we should not have been charged for the rental.

MICHAEL G.
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Although the first vehicle I was assigned by the Self check-in App was not present at the location the App assigned me to a second, identical, vehicle. I was able to get the key from the employee in the office with a minimum of confusion and was on my way within about 30 minutes...Not perfect but well above average, Thanks U-haul

Chrisdien S.
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Le client n'a pas laissé de commentaire.

Mark K.
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Le client n'a pas laissé de commentaire.

Anthony J.
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Le client n'a pas laissé de commentaire.

Josh R.
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Le client n'a pas laissé de commentaire.

Sarah S.
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Le client n'a pas laissé de commentaire.

Adam B.
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Clean the truck out. I found an unopened Slim Jim snack in the cargo area of the truck. There was a piece of paper under the driver seat that wasn't mine and a female's jewelry bracelet that wasn't mine. I brought those up to the employees attention when I was checking to make sure nothing fell under the seats. The back wheels looked very dirty from what appeared to be brake dust stuck to oil. Other than that the truck served it's purpose. Would only recommend this location as it is the main location in our area.

Gunner S.
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More staff to assist with customer service. Had to wait at each step for one of the limited amount of employees.

Kevin B.
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Le client n'a pas laissé de commentaire.

lee L.
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Le client n'a pas laissé de commentaire.

randy B.
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Le client n'a pas laissé de commentaire.

Manuel C.
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Ask if they need dolly and pads otherwise don't need to take space on the van

Larry B.
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Great service, great team. Thank you 😊.

Tara R.
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Service was quick equipment was perfect.

Richard D.
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Le client n'a pas laissé de commentaire.

Rebecca M.
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I would make the checkout process quicker, it took an hour from getting there to get the trailer and leave.

Garth H.
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Le client n'a pas laissé de commentaire.

Damian B.
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The box I dropped off my keys into didn't feel terribly secure, as I could've reached back in to get them with my hand.

Diane O.
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Le client n'a pas laissé de commentaire.

Douglas M.
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Le client n'a pas laissé de commentaire.

Jack P.
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Le client n'a pas laissé de commentaire.

Louise Lois A.
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Le client n'a pas laissé de commentaire.

William F.
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Reserved a specific Cargo van type the day before to ensure that the vehicle was available. I even completed the online check-in. When I arrived the next morning to pick up the van I was given a regular van ot the Cargo van I reserved. When I questioned the yard worker who pointed me to the van, I told him that was not the van I reserved. He insisted it was, since there was not another van available we took it. We are a bit dissatisfied since we had made an extra trip the day before to specifically reserve a Cargo van but were given a different vehicle on our arrival the following day. This is not the good Customer service we expect for return customers. We have rented at this location for years and have not had this issue before.

Genic C.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Jess G.
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Friendly and fast

Jason N.
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quick and easy return..staff was great..

kenneth S.
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Le client n'a pas laissé de commentaire.

Adrian C.
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Le client n'a pas laissé de commentaire.

Samuel K.
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Le client n'a pas laissé de commentaire.

Donna S.
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The most friendly helpful staff. Fast. Convenient and amazing service. Great place. Highly recommend

Charles B.
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No one actually inspects equipment, they just assume everything is fine. No quality control exists at all. Scheduling is non existent. I made reservations several days in advance, was confirmed all was well the night before, drove 100 miles to get a trailer and was told they didn't have it. Drove 100 miles back to get another trailer which had been on site only to find that the trailer was inoperable. U-Haul has fostered a work culture where the customer is unimportant.

Timothy C.
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Le client n'a pas laissé de commentaire.

Charles O.
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Le client n'a pas laissé de commentaire.

Jeanne B.
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Staff is always so friendly.

Debra H.
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Not enough employees at computers Long lines...... Long wait before and after rental!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jenny M.
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Friendly customer service!

Darrell S.
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Make sure the appliance dolly is in better shape. The belts were worn out and the rollers for it didn't work right. There was no A/C in the truck and it was hotter than blazes. It really zapped my strength. Also I volunteered to return the truck to a more desirable location for uhaul and I was given an extra day to return the truck but the computer didn't change the return date to reflect the extra day. That caused the rep in Redding to call concerned about a late return when in fact my return was early.

KATRINA B.
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Great service. Just wish the 10 truck comes with a ramp

Randy D.
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Drop off attendant had a great personality and very attentive

Tawny B.
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Le client n'a pas laissé de commentaire.

Eoin O.
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I was disappointed to have to drive out to Yuba City from San Francisco.. other than that the store was well appointed and the representative was friendly.

Kody C.
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Le client n'a pas laissé de commentaire.

Christian W.
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Le client n'a pas laissé de commentaire.

Trinda B.
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Service people polite and professional. Good to do business with them. Will contact with every moving need. Recommend ed to family.

andrew P.
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You charged me for an extra day when the equipment was turned in early

Scott C.
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This store was well stocked with boxes and it appears to be a busy location. The employees were polite and professional. Management seems to be the problem. There were only 2 people working the counter, we were 4th in line when we arrived and waited in line 30 minutes. The line just kept getting longer behind us. We had a reservation so the location should have been prepared. The truck we got smelled like an ash tray and the windshield was filthy. What is not the fault of this site is the reservation system that deserves a negative rating. I reserved a 15 foot truck weeks ago and got a call two days before the reservation that the closest 15 foot truck was at a site in a different state 130 miles away from my selected location. The only closer available truck was a 10 foot at this location that was 40 miles away from the location I selected. We did the best we could with this little truck, unfortunately it was not large enough and items had to be left in storage. I doubt I will use UHaul again.

Lonnie P.
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Le client n'a pas laissé de commentaire.

dale B.
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Le client n'a pas laissé de commentaire.

Jsalome M.
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Good

Lonnie P.
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Le client n'a pas laissé de commentaire.

Walter S.
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My equipment did break down but the service provided by Harman and his team was top notch.

Michael P.
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Le client n'a pas laissé de commentaire.

Michelle S.
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Friendly and helpful staff! The whole process was efficient and easy. Would definitely recommend to friends!!

Karl S.
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Le client n'a pas laissé de commentaire.

Rosa L.
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Great customer service

Tracy L.
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Le client n'a pas laissé de commentaire.

Austin K.
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Car dollies are very noisy, especially when unloaded. Our rental included a 4 hour trip to go collect a vehicle then back, the whole way with the trailer raising a loud racket. Its performance in towing had no issues. It's just loud.

Margaret L.
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Good service

edith s. | Expérience générale |
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Great experience. Would use again.

Non reviews have been submitted for this location.

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